My husband and I were in town with our infant son from Baltimore, MD. We made a reservation for a large group on Friday at 6pm. The hostesses were great with booking the reservation, and even let us pre-order the pizzas so we didn't have to wait 45 minutes for the pies to cook! We had a bunch of people come late, a last-minute cancellation, and two small children in our party, but the server took it all in stride. Pies came out promptly and were piping hot, despite the craziness of people coming and going. She was great about drink refills and was good-natured as she dodged around an active 12-month old and my husband and I intermittently bouncing a 3-month old on our hips. Having grown up in Chicago, I missed REAL Chicago deep-dish - there's just nothing like it! Thank you, Giordano's, and our lovely waitress for satisfying a craving AND making a great experience. read more

In June 19, 2021 I visited the Giordanos Pizza restaurant. At around 8:30 my girlfriend, our 18 month old, and myself entered the facility. When the hostess saw me she asked, "How may I help you"? I felt as if this was an inappropriate question because obviously I either ordered a pizza over the phone or was there to be seated. Upon stating that we were there to be seated, a gentlemen next to the hostess instructed her not to seat us because they closed at 9pm. My girlfriend then asked if we could order our meal to go. Upon consulting with the same guy that I am assuming was the manager, he gave the ok. The hostess asked if I needed a menu. I felt as if this was also an inappropriate question, especially since I had been standing thsr for a couple of minutes waiting on a menu. I have never eaten at this restaurant ever in life. We had driven 5 hours from the St.Louis, MO metro area. Obviously I needed a menu. The hostess handed me a menu and then told me to let her know when I was ready. After looking over the menu, I went to the counter. As I was standing there, the hostess began text messaging via her cell phone. As she was doing so, a caucasian couple walked into the establishment. The hostess IMMEDIATELY stopped texting. She asked if they had called in. The couple replied "yes". Upon their reply, the hostess bypassed me and sat the caucasian couple at a table. I would think that if me and my party could not get seated due to the restaurant closing at 9pm, then no other parties should have gotten seated. Perhaps the manager and the hostess likened me and my patty as some low class African Americans due to me having locs. Obviously my black money was not valuable enough for service. The hostess was texting while I was waiting to place my order, which is a CLEAR intent to ignore. And then to add to insult.she seated a white couple after refusing service to me and my party. I really felt as if I was back in the year of 1931 and fighting for my civil rights. Based on my experience if you are African American, your presence is not wanted at the 119 S Main location of the Giordanos Pizza restaurant. As a result of the disrespect, my party and I left the restaurant. We ended up going to another pizza restaurant called "Fiammee". The food as well as the service was outstanding. Our bill was about 66 dollars from everything that we ordered. We left the host a $40 tip on top of the bill. Obviously racisim still exists in Naperville, IL with regards to Giordanos Pizza read more

First time at Giordano's. Ordered classic deep dish pizza and beer. Pizza was great, service was professional and courteous. Server was very accommodating. Beer was good. read more

Wow! This place was highly recommended by our hotel employees as well as a couple of Lyft drivers. Hands down was the best deep dish pizza I have ever eaten. The place was clean and service was great. Our server Carlos was spot on with his recommendations off the menu. We had the sampler platter along with the Meat and more meat deep dish 12", we could only handle half of that bad boy. Check it out and you will not be disappointed. read more

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Terrible experience. Ordered a deep dish pizza, wings, and a salad for delivery. Place the online order at noon for a 6:30 PM delivery. At 7 called the restaurant to see where our pizza was and they hadn't even left the store yet. Pizza arrived at 7:45 cold. Called and complained to the restaurant and demanded a refund. They promised a refund but now it's three weeks later and refund has never gone through. I have talked to several different managers who claim they issued the refund but still nothing. I had to open a dispute claim with my credit card company. This is ridiculous and uncalled for! Will never give this Giordano's location my business again! read more

Food is good but the delivery very, very slow. I waited almost 2 hours for my regular pizza delivery.

Ordered a small deep dish meat lovers and some cheese sticks. Pizza was great, but forgot my cheese sticks. Manager was very understanding (place was hopping) and very helpful. I'll definitely be back when I'm around this way again. read more

Not a big fan. We had the deep dish pizza and it just really has no flavor, the cheese is bland and the crust just tastes like plain old baked dough. Service was lousy. Once they served us the pie our waiter basically disappeared. We had to get up to find the manager several times just to get water, coffee etc. read more

Great deep dish pizza! Great service and the manager made a point to come by and check on us. Salads were delicious as well. read more

Giordano's - Pizza Near Me - Naperville, Illinois

Ordered delivery pizza and salad. Salad was awesome! Pizza was cold and raw and took forever to deliver food. Called and spoke to manager. They apologized and promised a refund. Three months later and multiple reminders and still no refund. Will never order from this restaurant again. read more

Normally I am super patient when it comes to waiters and waitresses because I know they do a lot. However, a woman from this location (I'll spare sharing her name) gave me terrible service. When my boyfriend and I came here for dinner after walking the Riverwalk downtown and I ordered us the boneless chicken nuggets for an appetizer to start. When she came back to the table with food she brought traditional wings instead of chicken nuggets... like I said I have patience so I politely told her we ordered nuggets and she replaced them. Moments later she walks up with our pizzas (we both ordered individual pizzas, 1 deep dish sausage and 1 thin pepperoni) I was super excited because I've been thinking about a deep dish sausage pizza for WEEKS only to dive in to a deep dish pepperoni pizza. At this point I'm questioning where was the misunderstanding from the things I told her and what she wrote on her notepad because literally nothing I asked for was brought to me. The entire visit went from a 10 to a 0 real quick and I'm probably never going to this location again. read more

Me and my family were hungry and all agreed on trying Giordano's for the first time we placed our order that was almost $70 in total and the wait time said 50 - 60 minutes. So the latest it would get to use is 6:17pm. Well we received a call from them at 6:18pm telling us that they were behind and it would be another 1.5hrs to 2 hours before we would receive our food. Meaning we wouldn't get anything until past 8pm, 3 hours after we placed the order. They didn't call us until the food was supposed to have already been delivered to tell us they were backed up. We promptly canceled our order and asked for a full refund. We will not be ordering from them ever again. Bad customer service to wait until the supposed delivery time to call and tell them it will be another 2 hours. I have worked in food service previously and worked in it for years and I never waited so long to inform a customer of such a big time delay. Especially on a Tuesday night. read more

Second time an online order was dropped. First time, I can understand - things happen - but twice - This is clearly not a reliable system when it comes to making online orders. read more

Giordano's serves the classic Chicago style deep dish pizza, with other Italian classics including various pasta dishes, as well as salads. The wait staff is friendly and courteous, the place is clean is respectable, and kid friendly. The pizza is of excellent quality, from the simple cheese pizza to pizzas with multiple toppings in them. The appetizers are also tasty and high quality; I enjoyed the garlic bread while waiting for my pizza. Both were outstanding, and I'd definitely come back for more. Don't worry about the long waiting time for the pizza-Chicago style deep dish always takes awhile for all of the cheese to bake. The wait staff will be very attentive during the course of your meal. The pizza is a good value for your money, it's very filling, so you won't leave hungry. The bottom line: It's a great place for authentic Chicago style pizza! You won't leave hungry, and you'll enjoy a great meal while you're here. The waiting time is good, considering the location of downtown Naperville and the type of restaurant. read more

Came to this location about 2 weeks ago and ordered a deep dish pizza. When our order came out the pizza accidentally had onions rather than mushrooms. We brought this to the attention of our server and she apologized and brought over the manager. The manager was extremely apologetic as well and told us they could place a new order for us (30-45 min wait time on deep dish) or they would be happy to take the entire cost of the pizza off the bill if we wanted to keep the one that was already made. Pizza was still delicious and the management displayed excellent customer service for the error on their part. I give them 5 stars rather than 4 because although the order was now correct they handled the situation that best suited to customer. They have won my return business! read more

If you want to experience the best in Pizza, then this is where it's at. They have extra thin, thin and deep dish that will keep you craving for more. The Naperville locations are the best by far. However, make sure you put your name in and go to the bar (near the entrance) to get a drink and start thinking about your order, especially during rush hours. Also this is where we typically knock out the most important parts. Meaning, getting our drinks, debating on what we should order and leaving the rest of our dinner to good conversations. Actally, this would be a great time to try the Mag Mile Margarita that's one of the best. They also have a full bar, good selection of beers and the wine is house that made in the vines of California. Lastly, coming from a Commercial Insurance Underwriter background, I love how they have an open kitchen area (which you'll pass on your way to being seated) that shows you how the kitchen looks, how you're food is being made and a good insight if things are clean or not. This is something you typically don't see with other restaurants and that can be scary. Oh, don't forget the mints on your way out! read more

Pizza was fantastic. Our waitress was fantastic. Management - not so much. There was a group of middle school aged boys who were there without an adult and causing all sorts of mischief - spilling water and soda, pouring salt and spices on each other's heads, yelling out obscenities. Their waitress was horrified. We asked for the manager to bring it to his attention - 1/2 hour later he emerged from whatever hole where he was hiding. It is because of that lack of response that I cannot rate this place higher. read more

I am so disappointed! When I travel to Chicago I must have Chicago Pizza!!!! I normally am a huge fan of Giorano's, but when you are in a hotel and they don't send their famous "Pie Cutter" to cut the pie after asking for it, how are you suppose to eat it? Terrible!!! read more

Worst experience ever. I love their pizza but I ordered online at 5:00pm tonight and received a confirmation email that my pizza would be there at 6:11 at 7:00 we called to inquire about our pizza and they said they couldn't find our order. Then they said they would send the pizza we waited another hour and still no pizza. After calling yet again they claimed they left it at our door, but no pizza was left. I understand that errors happen, but 2 times in one night? I just can't understand. Then the guy who drops off the pizza to us finally at the third attempt claims he left a pizza at our house. We have a big picture window in the front and can see anyone that pulls up and we were waiting in The front the whole time. The delivery driver basically accused us of lying and saying he brought the pizza here before. Then on top of it they told us they were going to bring us 2 free liters of pop to make up for the trouble and didn't even bring that when we finally got it. Also the pizza was cold when we got it too. read more

Good food love the place recommend love how it taste the best pizza sooooooo gooddd I just love it

Best pizza I've ever had, fairly good service (long wait for table, but it's too be expected). I can't say any more, it's a 6/5 stars.... read more

I was a regular customer of this place, but I had a very bad experience here recently and now I won't go back. As I was eating my pizza an employee, who claimed he was the manager and the owner, called me a name and told me to finish my pizza and never come back. I don't know what prompted this and he refused to provide any explanation. I asked another employee why the first employee had acted that way and she just repeated the lie that he was the owner. As I was leaving yet another employee told me to never come back. Additionally, I was threatened with bodily harm. I wonder what the real owner of this restaurant would say if they discovered an employee is masquerading as the owner, hurling insults at customers and telling them to never come back. Restaurants need to be careful who they hire. Clearly this guy and some of the other employees simply do not belong in the service industry. read more

This is a pretty busy location - Naperville's downtown is always packed...quite the hoppin location in the suburbs, so expect a bit of a wait. I don't think you can fault the restaurant for that. Despite the business, the staff is always friendly and capable, and the food is above average. Sometimes the quality suffers when they are really slammed, but I've never been served any bad food! read more

Good pizza, bad service. I'd recommend take out, because how slow the service was. Our waitress took forever to take our drink requests (just water) and after our food came out, she disappeared. Somebody else in the kitchen had to come out to take our order, bring a check, etc etc. We even had to ask if our tips go to him or the waitress! It wasn't particularly busy at all (around 11 AM), because how slow and lazy she was. read more

Bring on the cheese please! Giordanos is a popular deep dish option that represents deep dish Chicago, especially for tourists. This deep dish pie is extremely heavy and boasts mounds of cheese with a thin layer of sauce on the top. The ingredients are fresh and I def recommend sausage as a topping when ordering. Try it out and compare it to other famous Chicago "Za" restaurants! FYI My review is based off of carry out experience. read more

OK, I confess. I used to take my dates to Giordanos on 63rd and California and go next door to buy beer to bring back and enjoy with our pie. Maybe at that time we were too young to drink, but that pizza - unreal! There are plenty of the franchised outlets around and few seemed to have that same great, rich, slightly spicy taste until the Naperville store. I don't know if someone hid the recipe or left something out, but Naperville cracked the code. My beer tastes have evolved from Old Style to Sam Adams (I think that's a step up), but the pan pizza here rocks. Only thing keeping the score from perfection is the unwillingness to accept phone, then dine in ordering - could be a weekend thing. Eat - then eat some more. read more

I was on a day out with my daughter and after deciding to try this place I walk in and the host says they are only taking cash. As I leave with my daughter he lets customers behind us in. I bring back cash and he says their system is back up. If he didn't want to service us he should've said so from the beginning. Worst customer service and experience I've encountered. I didn't realize I had to meet certain expectations to eat here. But obviously I do. read more

I have never ever had better pizza than I have here!!! I now live in California and I miss the pizza here so bad!! I am planning on making a online order and try to cook it at home!! I'll update my review when I try it :) read more

Awesome pizza just great. I have never had pizza like that. Had to wait but it was worth the wait. Yummy!!

This is the best place in Naperville and in Chicagoland for pizza and salads! The wait staff and attentive owner provide top-notch service and the food is always hot and delicious. read more

Really great pizza and Italian food. Parking is a little difficult especially on Friday and Saturday nights.

I haven't eaten at Giordanos recently, I usually grab takeout and I'm headed for home. My brother came into town recently and requested Giordanos for dinner, so since we all head to eat an run in different directions afterwards, we decided to actually stay and eat at the restaurant for a change. I got to the restaurant at just the right time, it was 5:55 on a Friday night and the place wasn't packed yet but was quickly filling up. By the time we left there was what looked like a pretty decent wait, so we were glad to get there when we did. We were promptly seated, there were four adults plus my 7mo old nephew. We got a table in the back and had a decent amount of space to spread out and found a place to put the car seat that was out of the way. Our waitress took our drink and food order at the same time... it's Giordanos, you know we are going to order deep-dish pizza. Order is placed and both my sister and brother-in-law enjoyed salads before the pizza. The salads both looked sizable and good, it wasn't a skimpy salad so that was a nice benefit. The large deep-dish pizza arrives and we all dig in, two delicious pieces per adult and the pizza was finished! The waitress we had was great. She was quick to refill our drinks and check on us frequently during the visit; it was a great experience for all of us. Giordanos is my favorite deep-dish pizza! There is no comparison, sorry Lou's fans you pizza just isn't as good as Giordanos. I look forward to visiting again soon and eating my favorite pizza in town! read more

We had an amazing visit. They had no problems taking in our party of 18. Our food was perfect and our waiter, Gustavo, was awesome! We will be back! read more

Um, if you live in chicago you shouldn't have to read my review. You either love it or ya don't. If you're visiting - I think Giordano's is a must visit! That's it - I'm a big guy, i like to eat - and i eat a lot. I can only eat two slices of the stuffed pizza. It's amazing. read more

I was excited to bring my guests who were visiting from Mexico to try the famous Giordanos Pizza. The restaurant was fairly busy, but not packed on this Sunday evening. We sat down and our server greeted us pleasantly and asked our drink order. She brought us our drinks and then took a full 10 minutes to come back and take our order. I ordered the Calamari as an appetizer and a medium Chicago Special deep dish pizza. The calamari arrived in 15 minutes. It was dry and barely warm and half of it was in tiny pieces and crumbs. It was the worst calamari I have Ever eaten. The pizza took an hour to arrive. Luckily the server was very nice and friendly bringing us drink refills and water in a timely manner. After the long wait for the pizza (55 minutes) she sat it down and plated the slices for us. Well the pizza was barely warm and so dry we could hardly chew the dry crispy crust. There was too much crust and minimal filling and the Chicago special was definitely a thumbs down. It's ridiculous a restaurant can use their Chicago affiliated reputation to stay so busy , but not keep their good quality to higher standards. I am not a fan of cold, dry pizza. A real disappointment. read more

Had a fantastic experience with family at this Giordano's! Staff was friendly and prompt despite the house being full. Hats off to the restaurant and we look forward to returning soon!! read more

Very disappointing experience today on the delivery of my $100 order. First of all, it was 25 minutes late, secondly, the food was cold and the cheese had solidified so it was like chewing rubber. I placed my order online at 4:15 for a 5:40 delivery and it finally showed up at 6:05. We won't be ordering or going back to Giordano's after this. We've been customers for years but this (literally) left a bad taste in my mouth. read more

Disappointed in delivery. Will not bother ordering from them again unless I'm in Chicago at the restaurant. The pizza we ordered was given to someone else and my friend had a horrible allergy attack because of that. Then we had to wait an hour longer for another pizza we didn't want and a receipt with proof of a refund. I will never order or eat here again. read more

I love Giordano's and am a regular at the one near to Union Station. I have recommended this one to many of my friends who have all enjoyed it. I am giving only 2 stars to this one because of multiple reasons. I went in with my friends on a Saturday evening. They closed the doors 15 minutes before closing time. Another weekend i went again. Wait times were 20 mins even though I could see plenty of free seats. They say it takes 40 mins to bake deep dish pizza which I know due to my past experiences at other locations. Problem was I ordered veggie deep dish pizza and it was dripping with water coming out of boiled vegetables. You can't beat the cheese the pizza sauce and cheese but water made the overall experience bad. Plus our friend ordered Margarita Pizza which was the worst he had ever eaten. I think this place needs to keep up high standards setup by Chicago locations. read more

This is my college sons favorite food - ordered for delivery today to be here when he got home - well - a full hour after suggested delivery time - pizza cold - driver said they had a lot of traffic - very disappointing - we are 2 miles from be restaurant - hard to believe that would mean an hour. read more