My family and I would like to thank Anita for the great customer service she gave us . To say she went above and beyond is an understatement. We had some minor issues with our Class C weeks before our trip and even though she couldn't promise us anything which we understood she came through in such a huge way. She is so professional, greets with a huge smile and you can just tell she loves what she does and her customers . She was always is communication with us and giving us daily updates . Thank you Anita for all you did for us and for making our family trip happen. Giant RV is lucky to have you . read more

Our experience at Giant RV was absolutely amazing from start to finish. Carlos C. was the person who helped us purchase our RV, and he truly went above and beyond. He showed us everything -- Class B, Class C, trailers under 20 feet, 20-foot trailers, and even 23-foot options -- and had incredible patience throughout the entire process. We went back and forth for about three weeks because our family couldn't make up our mind. We were trying to find something that would fit both our lifestyle and our backyard space. Through it all, Carlos never pressured us and made everything feel easy and comfortable. Even with our daughter excited and running around, he never once seemed frustrated -- just patient, kind, and understanding. We finally decided on a 20-foot trailer and are so excited for the adventures ahead. Carlos is definitely our guy when we're ready to upgrade in the future. Dan gave us an amazing, extremely knowledgeable walkthrough. I felt bad because I had a million questions, but he answered every single one with patience and even shared great tips and tricks along the way. The walkthrough was seamless and made everything very understandable for a first-time RV buyer. If you're able to choose your walkthrough person -- Dan is the man! Jason from parts also helped us out and did a fantastic job with our purchases. He helped us prioritize what we truly needed now versus what we could get later, which made the process stress-free. Great customer service all around -- we'll definitely be back. Highly recommend Giant RV in Downey. Amazing team, no pressure, and a truly great buying experience. read more

Amazing experience, Mike Dominguez the sales person may think so easy for me to make my decision on buying my new summer getaway trailer. No pressure just straightforward answers and over overall a great experience thanks again, Mike. I'll be picking up my camper this weekend. I appreciate you. If you're reading this and you're making a decision ask for Mike. read more

Giant RV - Salesman Mike Dominguez, the best giant RV has to offer. - RV Repair Near Me - Downey, California

This was one of the worst service experiences I have ever had. After a drunk driver crashed into my RV, I brought it here for repairs and also requested that several additional issues be addressed. Throughout the process, Tom repeatedly made promises that were not kept. Communication was poor, deadlines were missed, and I was consistently given conflicting information. Unfortunately, I spent more time getting excuses than receiving updates on the actual repairs. I also attempted to speak with Jeremy, who was identified as the supervisor, but he was rarely available when I needed assistance. In the end, the work was not completed properly, and some of the repairs were left unfinished. I now have to take my RV to another repair facility to correct the issues and finish the job. Based on my experience, I cannot recommend this business. The lack of communication, unfulfilled commitments, and poor workmanship resulted in significant frustration and disappointment. I would encourage others to carefully consider their options before doing business here. read more

Carlos was amazing! My fiancé and I came into Giant RV to look. He knew his RVs very well. He was a pleasure to work with! Don't pass this store by! read more

I recently purchased a new Class C (Four Winds 19z) from Giant RV and picked it up at the Downey branch. Within a couple of days I found a several fixes/adjustment, which I hear is typical when purchasing a new RV. Without an appointment and my need to drive home to the Central Coast, Jeremy, the Service Manager, got my RV right in. His team fixed it up and ready for the road within 1.5 hours. I was not only pleasantly surprised, but incredibly satisfied with how they got the job done- both in terms of timeliness and quality. Although it's a couple of hundred miles south of where I live, I would not hesitate to bring it back to the Giant RV service team in Downey. I am grateful for their fine work and excellent customer service. (P.S. Pippi says "Hi!") read more

I am writing to formally bring to your attention a recent experience I had at Giant RV regarding my extended warranty refund. I visited your location to follow up on a refund of approximately $2,000 for an extended warranty I had paid in full after selling my trailer. Upon arrival, I was greeted by Daniel Carreon, who asked if I had an appointment. I explained that I did not, and he informed me I would need to wait about 30 minutes for the financial advisor. I understood and spent some time browsing the store. After waiting the 30 minutes, I approached Daniel again to ask for an update on how much longer it might be. Instead of checking with the advisor or offering to schedule me for another time, Daniel simply repeated that, since I did not have an appointment, I would "have to wait longer." When I expressed that I was willing to wait, he became visibly frustrated. To my surprise, he then threatened to call the police on me and asked me to leave the store -- despite the fact that I had only politely asked for an estimate of wait time. This interaction left me feeling disrespected and unwelcome as a paying customer. I believe situations like this could be handled in a far more professional and courteous manner. I am bringing this to your attention not only because of the difficulty I had resolving my refund, but also because I feel no customer should be treated in this way when visiting your business. I would appreciate your review of this matter and guidance on how I can complete my refund process. read more

Giant RV - RV Repair Near Me - Downey, California

Had an amazing customer experience with Jason Torres, he was very patient and well informed of all the information for purchasing an RV . He was amazingly kind and just wanted this establishment to recognize the effort he puts into giving a great customer service experience. read more

From the moment we walked in Carlos C. Was kind,professional and answered all our questions. We didn't know exactly what we wanted.He made sure we saw different models of RV's and took our time deciding. He had a lot of patience and explained everything in detailed for us to make our final decision. We not only are very satisfied with our new Rv, but are very thankful that's there's people like him to help you guide through these big decisions. Thank you Carlos and we Will definitely be sending our family and friends to you. read more

DO NOT BUY!!!!!! NO QA. We purchased a new 2024 FLEETWOOD FLAIR, thinking a new class A would get us to our destination. what's wrong: - steering alignment of by 45 degrees - they fixed after a week - AC (front) didnt work, so they closed off the heat valve = still no front heat - leak under the sink, unable to locate where for now - kitchen drawers missing bearings that are rolling on the floor, very nice The worst experience for a Vehicle purchase.... PLEASE DO NOT BUY FROM GIANT fluster cuck... RV read more

So you buy a brand new over 150k RV with a $7k extended warranty and 2 months later have a water leak and your given the run around by this dealer and told that you have to wait weeks before they can service your Rv. You call the extended warranty company and that does not kick in until after the 1 year manufacturer's period. What an eye opening experience. In essence your saying we have to wait weeks and not be able to use the RV we have or pay out of our own pocket to fix ours. read more

If you are Latino, beware. Husband and I walked in to view some RVs. After spending time looking at a few with a sales guy, we were interested in talking numbers on one particular one, although we weren't ready to apply because we are still looking at what we want, the guy that was sent over to talk to us clearly did not want to give us the time of day. Appeared bothered right off the bat. Stated basically if we wanted to talk, we had to apply and run our credit. His body language, his demeanor, his tone was so off and disengaged from us, from the minute he was introduced to us he seemed as if he was forced to have to deal with us. It was quite obvious he was possibly biased, racial profiling us perhaps? Due to how uncomfortable we were made to feel, we chose to get up and leave. We were not there to waste anybody's time, but they acted like we were basically. As we were walking away with our 2 children, I happened to look back and I caught that same man making a gesture with his hand like shooing us away to the sales guy that was with us at the beginning. That confirmed to me what I was already speculating. We left completely feeling discriminated against. It's evident to the eye (at-least during the day of our visit- Downey location) that majority, if not all of the staff is white, which then could possibly create a culture of racial profiling or maybe just selective, maybe judging us by our appearance? I don't know , and I hate to go there with the race card becuase that's just playing victim, BUT how we felt was valid based on their actions towards us during our short interaction. Word of advice, Do not judge a book by its cover, we will take our business elsewhere where we are respected as consumers. Our experience to say the least was unacceptable and appalling. Their customer service (atleast for us) was not what we expected at all......... You guys are in a heavily Latino populated community for crying out loud. Do better! And please don't bother responding to this review- based on your previous responses to other low star reviews left, all you will do is defend your employees actions and say we are just changing a narrative . Save it! read more

Gilbert, in the Service Department, is an absolute treasure to your company. His attention to customer appeasement is unmatched in the Southern California area and beyond. He has made the experience of bringing your rig in pleasant. I look forward to spending money and knowing the work will be done correctly and respectfully. Thank you Gilbert for restoring my faith. read more

Omg! We were here interested in purchasing an RV and this guy was following us the whole time and said the policy is to follow us etc. which is fine, scars not fine is he wouldn't stop asking questions and trying to get us to purchase right away! We felt so uncomfortable that we left! We couldn't even talk to one another about which RV is nice because this guy is pressuring us and asking personal questions that's frankly none of his business! He basically ran us out! Thank God I know of another place where the employees don't hassle you to purchase and bother you the whole time you're trying to decide on what you want and like! The manager needs to set some boundaries with these guys! read more

Amazing customer service provided by Jason Torres, felt very understood about the needs I had when purchasing an RV.

After purchasing a 2020 travel trailer, within a few days some things needed to be fixed. Namely a leaking toilet and backup camera not working properly. Gilbert Nieves in the Service dept was our point of contact and we really appreciate his hard work and helpfulness in getting our issues resolved. He was very patient when we were anxious about the timeline for repairs as it's our only 'home' at the moment. Justin who was our salesperson was also superb! He was informative, kind & professional and we did not feel pressured to buy anything. When we picked up our trailer, he'd stock the fridge with beverages that we liked, and also gave me a gift that expressed my love for dogs! Rare to find this level of service at an RV dealership. They made the process a positive one for sure. read more

Giant RV - RV Repair Near Me - Downey, California

What an amazing group of people and completely professional. I would highly recommend this business. They have been exceptional in taking care of my needs and my families. You can't beat Anita Scott as a service representative. Jeremy Flanders is a great service person running the whole operation and is absolutely fantastic. At the front desk, you'll have the pleasure of talking to Elizabeth who will guide you with your needs. read more

I would not recommend purchasing a trailer from Downey Giant RV or use their service, they dont stand behind their products (trailers and warranties) nor services. In early January 2023 I purchased a Freedom Express 274RKS. The delivery was delayed and finally fulfilled on March 9, 2023. The trailer was used 6 to 8 times over the last year and a half. I also purchased the additional warranty and protection plan for $3,616 with Secure Shield Trailer through Giant RV. the trailer was taken to Giant RV on 11/15/24 for repairs of items that were present at time of delivery (which I wasn't aware of) and many small items that developed shortly after we started using the trailer. When I dropped off the trailer for repairs, I was met with resistance that warranty would cover them. However I was assured that I would be contacted PRIOR to any repair work. I was just notified that the trailer is ready and provided an invoice, indicating work was perfomed without verbal consultation to proceed and warranty was denied. This includes improper slide adjustment, resulting in damage to flooring, failing door hinges, peeling photo finish on faux wood surfaces, leaking water line to toilet and other items. While happy with the design and layout of the trailer, I am disappointed in the quality of the Freedom Express product. Most importantly, I'm learned that GiantRV is only there for until the sale has been made. read more

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Just had my Revel serviced at Giant and i highly recommend. Anita Scott was very professional and turned around the repair very quickly and in time for our next trip. The perfect service experience! Thank you again Anita! read more

Went to buy some parts and Jesus was very attentive and knowledgeable on the parts. All in all, it was a good experience.

Highly advise to Avoid this place! I walked in to look at the RVs and vans spoke with Matt who walked us out side. I told him that I wanted to look at what they have since ive never been there and he started arguing with me telling me that I should tell him exactly what I want since they don't do tours where they allow customers to see what they have. I asked him "so I'm not allowed to look at their products to decide what I want?" he said yes. so I'm not sure what the issue was since I told him I wanted to look at them. he should not have argued with me and continued to argue with me and he kept making negative side comments about my conversation I was having with my friends about what we liked and disliked. my friends and I just left and will take our business else where. I should have recorded the whole conversation, absolutely unacceptable for customer service. read more

First of all i like this place, its got a alot of RV and selection is good. But... if you have a guy named Javier trying to sell you, run! He is a sleazy sales man, and he will hit on your wife in front of you while trash talking you. I had a very bad experience because of this guy. I will be calling his manager and reporting him. Horrible experience. read more

Jason Torres, is absolutely, sweet, professional, kind, patient, charismatic, benevolent, and will go the extra mile in addressing any inquiries. He provided advice that is tailored towards us the customer which will facilitate the rv life style for us. read more

Go somewhere else!! We just purchased a 2026 Four Winds 19Z Motorhome. They are all smiles before you buy but after the purchase their customer service goes down the drain. I drove away and two days later took my family on a camping trip to Yosemite. They had promised they would fill up my propane tank at a near local shop while I signed and did all the paperwork (their propane machine was under repair). The check engine light came on on my way to Yosemite and on the first morning on my campsite I discovered I had no propane to run things. Not sure why they would tell me that they were going to fill it up and not do so. It is customary to fill up both your fuel and propane tanks. I guess when you are spending over $80,000 it's the least they can do. I was more upset at the fact that they didn't tell me that they decided to be lazy and not go fill it up than the fact that they just plainly lied to us. I was able to fill up the with propane in Yosemite. We have been back now for a week and I have been calling and calling to try to get some direction as to where to take the RV and get the check engine light examined and also get some type of resolution to the propane incident. We called and texted our salesperson, Angela, several times but no response. I finally did get a hold of her and she said she would help. A few days later I had to call her again and she tried brushing me off by saying that she wasn't service. I then reminded her that she had said that she would look in to it and help us out. She agreed a second time to do so. I received a call today from some one other than her and that gave me a number to the mechanic they send their clients to. I asked the young lady if she had any information regarding the propane issue and she had none. So I sent a text to Angela with a copy of the receipt of propane I had to purchase in Yosemite to which she responded that "Giant Rv had filled up my tank 1/2 full". I really cant believe this is their response. 1/2 tank full? Why would they only fill it up 1/2 way??? Are they that stingy? I provided them with a copy of the receipt for $49.04 . read more

The second time on the phone with the Service Department and the LAST time. I would have more respect for you if you stated that you didn't want my business. Very well, Service can't get it together, not even going to deal with Sales. Buy elsewhere. read more

We purchased our very first RV, Crossman cross Trail, 20 BH year 2023 about a month ago. Had an incredibly great experience with Angela, and her sales manager Katz. We got an incredible deal and it was an awesome investment in fun. We love it, and have loved every part of the experience. I would highly recommend Giant RV to anyone looking to buy an RV or camper. They've got a great selection, great customer service, and both Angela and Katz were incredible. Big thumbs up from my wife and I, and our German Shepherd as well. read more

My family came looking for a small trailer to leave in our yard to let my mom have an escape when her memory loss makes being in our home full of memories scary. We also wanted a easy to haul get away.Thank you! Matthew Monken | RV Sales - Giant RV | for your kindness, professionalism and ability to consider all our needs in recommendation. You shared your story of family, understood our needs and we appreciate your time and patience. When we buy it will be with you. read more

I recently took my 2023 Thor Motor Coach in for routine maintenance and warranty work. Gil was awesome to work with, honest, personable, reliable and great with communication. Not only was the customer service amazing with Gil, all the employees that I talked with were very friendly, personable and more than happy to assist me with my needs. Integrity, Honesty, Teamwork and Quality of work are very important to me, Giant RV met all of them. Strong work! Gilbert is a tremendous asset to Giant RV and look forward to taking all my future repairs and maintenance to the team at Giant RV. Keep up the strong work! Chris Benoit read more

Updated review going on 3 years since I bought my trailer and Giant RV told me not to come back because of my yelp review. I finally paid a license RV tech who specializes on RV plumbing and vinyl reinforced lines. The lines were fine but the swivel connectors on the hot and cold lines were faulty. You would only know this if you actually had water running through the lines. Apparently, Giant didn't do that. The line was actually clamped solid and couldn't even turn so the only way to connect it to the hook up would be to twist the whole line and that would obviously back out in time and leak. The hot water the seal was faulty, and the swivel connector was cracked again. You would only know that if you ran water through the hoses and waited to see it leak. My vanity now has permanent water damage. It's going to have to be replaced. I could only imagine what is below the vanity for the water that Giant RV told me takes a very long time to create any damage or mold. They don't want my business that is OK because they are incompetent in my books. They forgot about service after the sale and I will never deal with them again. read more

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John was very helpful and patient with all our questions, we did see many RV trailers, we are still shopping around but will definitely come back, we saw a few that interested us. read more

Giant RV - RV Repair Near Me - Downey, California

Slimy sales staff, general manager, and a finance guy without integrity. I feel sorry for anyone who walks through the door.

I have been bringing my RV to Gaint RV since Dennis Dillion RV closed Gilbert Nieves has been my service advisor for about 3 months now. He has done a great job. He has helped me with the lights that didn't come on and just Monday my RV was dead, he offered a mobile tech to for me named Brandon. He helped get my coach started. He does go beyond what he does and to also squeeze me in if it's a quick fix. His customer service is on point, great guy!!! Thank you, Gill read more

I had a very good experience getting a few repairs done on my Jayco Seneca. You are in good hands with Jeremy and Gilbert! Very responsive and solid turn around time. Gilbert called me as services were completed with updates and was always upfront and on top of anything that would come up. I'll be coming back! read more

Giant RV - RV Repair Near Me - Downey, California

It all starts with customer service, took my Winnebago Revel in for the awning recall. Gilbert "gill" Nieves was super friendly, helpful and knowledgeable. He was clear on what I could expect and when he could get it done. Best service I've had so far, and believe me I've tried the others..when they delivered my van back both times it was washed! Nice touch I'll be back for sure and make it my 1st choice for service and sales. P read more

Giant RV - RV Repair Near Me - Downey, California

My RV was purchased over 3years ago and I have had no problems. My AC unit went out the problem was diagnosed and repaired. Anita Thankyou very much for your concern and your kindness. Giant RV Anita is a huge asset to your work force and came through with all that was promised.Thanks again Anita and we will be back. read more

The Interaction in my most recent warranty work with Giant RV was the top notch service I had needed. The service advisor Gilbert was on top of every interaction with a prompt response. The turn around was quick and the work was done really well. I really appreciate the service and professionallism brought on by Gilbert. read more

Huge props to Service Advisor Gilbert Nieves at Giant RV Downey who went out of his way to make sure a problem with the water heater in my RV got looked at (and ultimately resolved) on a Saturday. Gilbert was both very professional and personable. This man knows what customer service is about. Thanks Gil! read more

Giant RV - RV Repair Near Me - Downey, California

This review is strictly for the manager of Ashley. We went in on Sunday met with Ashley who was absolutely amazing. Be careful with these people they will switch and bait. I would've drove home with their RV but the manager of Ashley tried to run game on me. Went to Mark Thompson and got my beautiful RV a newer model less miles and cheaper. Step your game up giant RV. read more

Service continues to be excellent here for warranty snd regular maintenance. Anita provides updates conveniently via text message. Location is excellent. read more

Nice folks. But typical with sales, they over promise and underperform. Proceed with awareness.