We have been looking at RVs for about 3 years now. Been to many dealerships and researched many models and features on the way. When we arrived here, we knew what brand and size we wanted, (Rockwood Roo 19). Lenin met us at the door with a smile, listened to what we were looking for and immediately walked us straight to that RV. He was extremely knowledgeable on the product and patiently answered all of our questions. When it came to the negotiation on cost, we were able to come to an agreement within minutes. He took my offer to the manager, (at this time I thought, "Here we go, get ready for the dog and pony show") and to my great surprise the manger (Joe) came back and asked me one question, "If I agree to sell you at that price, will you buy today?" I almost fell out of my chair, but instead I stuck my hand out and immediately shook his and agreed to the deal. Never had I had a deal go thru so quickly and easily. All of that only lasted about 2 hours. (We spent a lot of time going over the RV with Lenin before we sat down to negotiate.) All of that was very impressive but was nothing compared to how we were treated when we came to pick the unit up the next Saturday. (I did not have a trailer break installed on my truck yet, so I had to install that before I could take delivery.) When we showed up Lenin met us again and took us to meet the greatest guy I have ever had the pleasure to receive training from in my life, his name is Dan and hope very much that he is the one you get to train you on everything about your RV. You see at Giant RV they want to make sure that you, the customer, fully understand everything about the unit that you have purchased. Because of all the research we had done, I wasn't sure that this was going to be useful. Boy was I wrong!! Dan uses the explain, show, do method of teaching, He explained what we were looking at, showed how to use it, then had me do it as well. I felt like Dan actually cared about me as a person and that he knew just about everything that can be known about the RV I purchased. He even had me drive the connected unit and use the brakes, (Trailer to truck) so that he could see that I was going to be fine pulling the unit. Now, none of this was forced on me. I felt that any time, if I told him that I didn't need to be shown anything, he would have said, "Ok, let's go to the next item." He just truly is a great guy. When we were finished, he even had a list of recommended items that most people find they need in order to go on their first camping trip with their unit, then he took me to the Giant RV parts department to pick out any of those items that I wanted. we did buy a few essentials in order to set up the RV when we got it home. The parts department was just as helpful and personally walked me to every item that I asked about. They were also just as helpful in describing how the item was to be used and what items were on sale if there were multiple brands to choose from. After making my selections, they even bagged and boxed everything up for us and personally loaded it in my car. (Reminded me of the type of service that my grandfather used to talk about being provided from stores back in the day.) Just couldn't believe the level of service these people provide the customers!! Want to bring up Joe one more time. Such a great guy. He came around about three time throughout all of this and just simple asked how we were doing and if everything was to our satisfaction. Then he would go back to whatever he was doing. During the initial contract agreement discussion that previous week, he took the time to explain everything that was in the deal to make sure we were satisfied with everything that we had asked for. No fuss, no muss. Just plain language and ensuring that we didn't have any further questions, lasted about 15 minutes. Finally, Ron, the finance specialist, make sure you ask about the artwork he has on display, not going to ruin it for you, but going in to see just that is well worth the visit to Giant RV of Downey. He was able to get me a full percentage point reduction on my remaining balanced to be financed, just by simply doing what so many don't do. Simply by doing his job as a finance specialist and researching the best rate among the different lenders. Again, just a great guy all around. Once again, he took time and I never felt rushed when I was asking the questions and getting the answers from him. The week prior he had provided me with an insurance provider for the RV that I was getting. He asked that I research quotes and offers, then to ask the provider he offered for their rates. I did exactly that and was able to get a $200.00 dollar a year reduction in rate for the same policy that USAA was offering by using his suggested vendor. Just amazing work from Ron. So, the bottom line in my opinion is that this is the ONLY RV dealership that anyone in Southern California should purchase from is Giant RV in Downey. read more

My boyfriend and I have been discussing purchasing a Travel trailer for the past 3 months or so. We pretty much did a lot of online investigation, checked out the reviews of the trailers we were interested in and decided to venture out over Memorial Day weekend. Lot's of advertising for various Blow Out sales at many locations around So Cal. We decided to check out Giant RV in Downey (we live in Moorpark). We arrived around 10ish, Saturday morning. We were immediately greeted at the front entrance by Steve. We told him what we were looking for and he proceeded to show us about 6-7 trailers. He was great. He showed us exactly what we were looking for. After we filtered through all of these trailers, we wanted to revisit a few of them. He had Justin join the group. Justin had a ton of knowledge on the two trailers that we were going back and forth on. He was extremely personable, and we felt very comfortable in asking him questions. Justin was called up to the front to help one of his customers he had been with prior to meeting up with us, and Tony (Sales Manager) stepped in. Again, very personable and very easy to talk with. Justin joined us again and between the two of them and my boyfriend, they worked very hard on making sure that the trailer we decide on, can be pulled with his truck. They did the calcs and the one we really wanted, was a go. The two of them walked us through the entire process. They stayed with us the entire time, until we moved on to finance. I must say, they were great to work with. They made us feel very comfortable and honestly, they both worked hard for us. As we were filling out the paperwork, Steve came up to us and was happy to see that we were moving forward with the purchase of the trailer we really wanted. He didn't have to circle around to us again but he did. I thought that was pretty classy. We moved on to Finance with Casey. What a great guy. Infectious laugh. He made the experience easy and light. Finance is usually the most boring part of the entire process. He was not boring. He even suggested a restaurant to us as we were starving. Restaurant got a thumbs up. We set up our pick up date of the trailer for the following Wednesday. We arrived at 2:00 and were greeted by a nice digital sign with our name on it and a picture of the trailer. Pretty cool. The woman at the front entrance desk (I did not get her name) was probably the most upbeat front desk person I have ever encountered. She called for Freddie (Santa Claus) over the PA system and he immediately showed up, ready to get moving with our walk thru/orientation of the trailer, get the hitch put on the Truck and then the final meet with Finance. He introduced us to Jim (our orientation guy) and he walked us through everything on our trailer. Great man, explained everything and then some. After orientation, we met with Casey (Finance) again to finish up all the paperwork. Honestly, a cool guy. He actually got us a better rate than originally thought. Amazing! He explained everything to us and just made the process easy. After finance, we purchased a few items at their onsite store. The guy in the store was super personable as well. The final step, hitching up the trailer to the truck. Freddie was super cool. Super knowledgeable and just an all around good man (Santa Clause, right?). We saw Tony again, he came up to us and chatted a bit. Congratulated us, took our picture. Seriously, my boyfriend and I could not thank all of these people enough. We felt as though they really cared about us and this entire process. We both could not have asked for a better experience in purchasing our first trailer together. I know this may sound a little thick. I just believe in giving good reviews where deserved. These people work hard at getting to know you and that's huge. We could have continued on shopping at other RV locations. When you receive treatment like this, it's rare. You want to give your business to people who treat you with respect and who don't push you into something if you are not comfortable with. They eased any doubts we had. We are very happy with this team at Giant RV in Downey. Oh and the best part of it all, Justin surprised us with a nice chilled gift (and a thank you card), waiting for us in our outside refrigerator. We both left feeling very satisfied and felt comforted in knowing that all of these people left the door open for us to call them any time with any questions or concerns we may have. We felt zero pressure during this entire process. We would highly recommend you checking this place out if you are interested in purchasing any type of RV. We know we will be giving them our business in the future. A big thank you to: Steve, Justin, Tony, Casey, Jim and Freddie read more

We bought a 2019 8299bs Signature series 5th wheel for 50k plus all options that came up to 82k on 1-5-2019. We wanted a 5.5 Generator installed in our new coach. We wanted it to run both roof airs. Giant RV gladly took our money. Only problem was they failed to check the size of where the Gen would be installed before I signed the contract..Well the only generator that would fit was a 3.5 I asked, will I get a refund because they already charged me for the 5.5 Generator buried in the bill.They said yes. Well it never happened. When I asked them a few months later about the refund. They said " We do not give refunds just because you feel you paid too much" But Thats not the truth. I paid for the 5.5 not for the 3.5 I only signed the agreement that it was ok to use the 3.5. (Like I had a choice of sizes that would fit right?)Also I asked for the itemized bill showing parts and labor. (Poor accounting practices)Well I never got it. I went to other RV dealerships and asked them the approx time to install the unit. It only takes 16 hours plus parts. I would not have minded the bill, if it was the 5.5 . But ,I did the home work on the shop rate 167.00 per hour !plus the parts cost that I looked up. They are off by 3k. Im asking for a 1500.00 refund. They also wanted to charge me 500.00 to color match a 12 x 15 water heater door. That I paid 2k for tankless water heater that I bought at the same time..I was like wow?? I spent 82k with you people and no price breaks??Its my fault for assuming that they would have good business ethics and care about the customer. I was wrong. My advice to future customers. Watch the bill for EVERY ITEM your charged for. Ask for a itemized bill. Do your home work before buying your RV. The mark up on these coaches is insane! Wait till you try to sell or trade it back in. They only offered me 23k allowance on trade in for my new Rockwood I just dropped 82 k on 11 months later when we were looking at a 500k diesel pusher to buy. I tried being nice before complaining to YELP,BBB, Rip Off Reports. (Note to Giant RV, Dont say your sorry on reply to this unless your going to refund me). Then I will drop all complaints. Watch after this complaint, there will be like 5 happy customers telling us all is just great!! Right?? read more

I wouldn't recommend giant Rv to anyone. They sold me on buying an extended warranty and a clear coat paint protector. Then they applied the paint protector without properly polishing the pain and now it just feels gritty. Somehow they Can't tell the difference between smooth and gritty and refused to do anything about it. As for the extended warranty, all work has to be done through them. Good luck. My Rv has been there for weeks at a time and the repairs are never done correctly. There was a problem with the lock, and we kept getting locked out. We asked them Multiple times if the main cabin keys controlled the Rv doors and they said no. After picking up our Rv from having lock repaired, we got locked out in the middle of the desert with no phone service in 100 degree heat. Thankfully my husband is slim enough to have been able to crawl in through the kitchen window, otherwise who knows what would have happened as our keys would not unlock the door. A repair the Rv was in for 3 weeks for. A quick google search confirmed that the locking mechanism for cab and Rv are synced. Our Rv went in again for repairs, and not surprisingly they didn't completely fix the lock, again! Now the slide out won't work, the rear camera is malfunctioning, and the shower head has no pressure and the lock isn't fixed. I'm so frustrated, there's nobody to talk to, they're like robots when I call and just keep asking if I'd like to leave a voicemail. They didn't offer to speak to anyone who can trouble shoot over the phone, or give me a number or website I may get answers from. Walking into giant for an Rv was the worse mistake I've made, I paid 100k for a small Rv because I've been told Winnebago is the best, and I feel like I got a lemon from a dealership that lacks quality and care for their customers. The worst part I'm stuck with them because that's how they sell their warranties. read more

I purchased my 2019 Thor Aria 3901 from Giant RV in Downey in January 2025. In February 2025, I returned to Giant RV for necessary warranty work, where I had the privilege of working with Mr. Gilbert Nieves as my service representative. Throughout the several weeks that my coach was in the care of Giant RV, Gilbert consistently provided updates, often exceeding my expectations by reaching out even when no updates were necessary. His attentiveness and proactive communication showcased a remarkable level of dedication and professionalism. Having previously owned tow-behind trailers and fifth wheels, I have had warranty work completed at various service shops. However, I have never encountered the level of professionalism and customer service that I experienced with Gilbert. He did not simply fulfill the role of a service representative; he treated me as if I were family, genuinely invested in ensuring my satisfaction. Such a rare quality is commendable and speaks volumes about his character. Gilbert exemplified professionalism, courtesy, and sincerity throughout our interactions. His upbeat demeanor and genuine care for his work not only reflected positively on himself but also on Giant RV as a whole. I would also like to extend my gratitude to Mr. Jeremey Flanders. During my several visits to Giant RV, Jeremey always made himself available despite his busy schedule. His positive demeanor and commitment to providing exceptional service ensured that I received the best treatment from his entire team. I wholeheartedly recommend Giant RV and commend Gilbert for his outstanding service. His commitment to excellence is a testament to the values upheld by the company, and I am profoundly grateful for the exceptional experience he provided. read more

I had been looking for a forest River Mini lite 2507 for a long time. I called all the RV dealers in California, Nevada and Arizona but only found one, but was extremely overpriced. After I was almost giving up when I finally found one at Giant RV in Downey. I had the pleasure to work with Ashley in the sales department. After dealing with her and her supervisor, I was given a very competitive price. I was very fortunate as she made my purchasing experience so relaxing and free of troubles. Ashley has a very pleasant attitude. She has a very assertive attitude and met of all my customer expectations. She is extremely helpful and has a fast response to all my questions. Working with her and with Mr. Jay Harbrige as the sales manager was a very pleasant experience. Even a week after my purchase, as questions arise, Ashley, her supervisor and all the staff has maintained the same helpful attitude. I would highly recommend her service to anyone who is in the market to purchase an RV. When I arrived to the dealership, I was given assistance by Mr. Lening. He took the time to walk me through all stages of the purchase and answer all my questions. He introduced me to Alex gave me a two hour tour of the coach and explained in detail all the features of the equipment and responded to all of my questions and concerns. I have purchased many cars and other travel trailers, but this is the best experience I ever had making a deal. I really appreciate the level of respect, professionalism and helpful attitude Giant RV staff in Downey had toward me and my wife. If you are looking to purchase an RV, give them an opportunity and I assure you will never regret it. Ernesto Y. read more

Well let me tell you I've been a RV owner for the last 15 years and I've dealt with Giant RV in different locations. The problems always been for me that they were so far to drive to and initially the service was always great but in the end and the middle it was always a struggle. But when I went into Giant RV in Downey. The main thing it was very close to me. When I met this service department person who handled my transaction. Carlos Villarreal Initially it was great in the middle it was great and in the end it was great. It was one of the best experiences that I've ever had going in to a service department. I was never upset there were no bad feeling toward the service department. Because they kept me informed they answered all my questions. They got back to me in a timely manner. I've had three different repairs done. The same service people Carlos and the staff they made me feel they were always communicating which is very important to me. Over all my experience was great. They were very patient they were very knowledgeable.They got the job done always. In a timely manner. when it was in their control. So I highly recommend Giant RV in Downey and I would definitely go back. read more

We have had the best service and shopping experience at Giant RV in Downey! We bought a Rockwood Ultra Mini Lite and we are loving it. The people in Downey are the greatest and we loved their indoor showroom. Tyler found the exact model we were looking for. All the people are friendly, knowledgeable and experienced. They have answered all our questions even after we were on the road with our new trailer. Shoutouts go to: Tyler (you got us exactly what we wanted) and Justin in Sales (you two make a great team-loved you guys), Travis and Casey in Finance, Ron Schaffer-Manager (thanks to your expertise), Vickie Schaffer-Walking Tech (you're walk through helped us a lot) Freddy-Delivery Coordinator (who just helped us out today via phone while camping), Ashley-Receptionist (you are so very friendly), Jeramy-Parts Store Manager, and also in the Parts Store - Diego (was a big help) Ben (also very helpful) and Paul (who has a great sense of humor). A very heartfelt thanks to all of you for making this purchase a great experience. I would not hesitate to send anyone into your location. Thanks guys and gals The Elderbroom Family read more

Giant RV is a family-friendly RV dealer and repair shop. They deal in integrity and a prompt to get back with you, which unfortunately, is not typical with many dealers. Our experience buying a $150K+ Class A gasoline-powered Motorhome went quite well this summer. Stephen and Tyler were very attentive to our needs. I was very impressed when Stephen when he told us we could drive the motorhome all the way to our home, 30 minutes away and see if we could fit it in the driveway! That allayed a major concern for us. The financial office was very accommodating with us being an out-of-state military family. Though they didn't know how to deal with some of the tax and filing complexities, Travis and Greg were diligent and figured it out. Further, when we found out an equivalent RV was sold for $6K less than our just-agreed upon price, they price matched retro--actively! The repair shop has been great. They have agreed to fix almost every post-purchase warranty items (little things you find are wrong after actually using the RV) and Corey has been attentive to keep us up to date on the status of the repairs. read more

We Started out at the RV show in Pomona sponsored by Giant RV. The RV we picked out was just what we thought we wanted, But it would not fit in our driveway. We decided to visit Giant RV in Downey. We met Scott Hennessy (sales). We told him how long and wide our space was for parking the trailer. He showed us many models and floor plans that would fit in our parking space. We finally decided on the Forest River Sonoma. Scott was very patient and answered all of our questions. Casey Scott and Rick Acosta in finance were Great, they found us the best financing that we could hope for. Freddie did a fantastic job on the walk thru. Parts department were great in getting everything we needed to outfit the Sonoma. Service department set up the hitch we selected, and did the on site training in hooking up the trailer to our Tacoma Pickup, and getting the trailer Back Up Camera to work properly. Everyone we met at Giant RV were extremely courteous and polite. I would recommend Downey Giant RV to anyone that is looking to purchase an RV. read more

I want to give a "Huge Shout & Thank You........To Randall, Justin and Fredy!!!!!" From beginning to end, their knowledge, help and feedback exceeded our expectations. When what I wanted wasn't on the floor, Justin jumped into action and found what we wanted. Randall was with us from the beginning, together he and Justin are an amazing team who truly exhibit and deliver excellent customer service!!!! And then there's Fredy........He provided us an amazing owners walk-thru/educational tutorial and made it fun. I'd also like to Thank Greg in Finance. The entire team made our Hope & dreams of becoming a "New Travel/Vacation Family" a reality!!!! "Y'all Are An Amazing Team!!!!!" We Thank & Appreciate Y'all So Very Very Much and Can't Wait To Share Our Adventures. "IF ANYONE IS IN THE MARKET, PLEASE GO SEE GIANT RV IN DOWNEY and ASK FOR RANDALL, JUSTIN, FREDY or GREG........YOU WON'T BE DISAPPOINTED!!!!!!" All Our Love, Thanks and Appreciation........Paul & Jamie Lynn Gallegos and Family read more

We are first time RV buyers and this location was great for purchasing our RV. Chris Medeiros (finance) was outstanding in all he did to help us feel more comfortable in purchasing our coach. Chris went above and beyond to make sure the purchase was a smooth process, the coach was taken care of with anything that we added to it and followed up with us to make sure we understood everything. If you are a first time buyer (or even a repeat buyer) I HIGHLY recommend this location and talk with Chris. The service from the rest of the team was amazing as well, but if it was not for Chris, we might not have bought here. They are professional, courteous and very welcoming. Highest praises. read more

Yesterday, my husband and I finalized the purchase of our first RV! The thought of buying an RV was scary at first but the experienced employees at The store erased our fears. Travis the financial agent, worked hard to find us an excellent deal. He kept searching until we were satisfied with the loan's interest rate. Dan, another representative at the store, walked us through all of the features and functions of our new unit. He spent hours with us, educating and demonstrating everything. These 2 individuals provided excellent customer service. Their job performances were above and beyond what is required of them. We left the facility feeling good and satisfied with our purchases! read more

Jay Harbrige, general sales manager and Charlie Saleem, sales consultant went above and beyond what any normal person could possibly expect to make my purchase possible. They both made absolutely sure that everything on the coach (a 20 year old Winnebago) performed beautifully. DO NOT hesitate to talk to either of these gentlemen if you need additional help in your RV/Motorhome purchase. When we decide to upgrade from what we currently have we will visit Giant RV in Downey and ask for Jay and or Charlie to be our reps. Ric Woodhall read more