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    Giant RV

    3.6 (357 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Giant RV

    RV repair

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    Reviews With Photos

    Salesman Mike Dominguez, the best giant RV has to offer.
    Aesthetic W.

    Amazing experience, Mike Dominguez the sales person may think so easy for me to make my decision on buying my new summer getaway trailer. No pressure just straightforward answers and over overall a great experience thanks again, Mike. I'll be picking up my camper this weekend. I appreciate you. If you're reading this and you're making a decision ask for Mike.

    I am writing to formally bring to your attention a recent experience I had at Giant RV regarding my extended warranty refund. I visited your location to follow up on a refund of approximately $2,000 for an extended warranty I had paid in full after selling my trailer. Upon arrival, I was greeted by Daniel Carreon, who asked if I had an appointment. I explained that I did not, and he informed me I would need to wait about 30 minutes for the financial advisor. I understood and spent some time browsing the store. After waiting the 30 minutes, I approached Daniel again to ask for an update on how much longer it might be. Instead of checking with the advisor or offering to schedule me for another time, Daniel simply repeated that, since I did not have an appointment, I would "have to wait longer." When I expressed that I was willing to wait, he became visibly frustrated. To my surprise, he then threatened to call the police on me and asked me to leave the store -- despite the fact that I had only politely asked for an estimate of wait time. This interaction left me feeling disrespected and unwelcome as a paying customer. I believe situations like this could be handled in a far more professional and courteous manner. I am bringing this to your attention not only because of the difficulty I had resolving my refund, but also because I feel no customer should be treated in this way when visiting your business. I would appreciate your review of this matter and guidance on how I can complete my refund process.

    Costs for repairs claimed outside of warranty
    Robert C.

    I would not recommend purchasing a trailer from Downey Giant RV or use their service, they dont stand behind their products (trailers and warranties) nor services. In early January 2023 I purchased a Freedom Express 274RKS. The delivery was delayed and finally fulfilled on March 9, 2023. The trailer was used 6 to 8 times over the last year and a half. I also purchased the additional warranty and protection plan for $3,616 with Secure Shield Trailer through Giant RV. the trailer was taken to Giant RV on 11/15/24 for repairs of items that were present at time of delivery (which I wasn't aware of) and many small items that developed shortly after we started using the trailer. When I dropped off the trailer for repairs, I was met with resistance that warranty would cover them. However I was assured that I would be contacted PRIOR to any repair work. I was just notified that the trailer is ready and provided an invoice, indicating work was perfomed without verbal consultation to proceed and warranty was denied. This includes improper slide adjustment, resulting in damage to flooring, failing door hinges, peeling photo finish on faux wood surfaces, leaking water line to toilet and other items. While happy with the design and layout of the trailer, I am disappointed in the quality of the Freedom Express product. Most importantly, I'm learned that GiantRV is only there for until the sale has been made.

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    3 months ago

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    20 days ago

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    2 months ago

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    4 months ago

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    2 months ago

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    3 months ago

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    8 months ago

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    11 months ago

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    8 months ago

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    Aliece G.

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    3 months ago

    Amazing customer service provided by Jason Torres, felt very understood about the needs I had when purchasing an RV.

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    8 months ago

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    1 year ago

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    5 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    6 months ago

    Went to buy some parts and Jesus was very attentive and knowledgeable on the parts. All in all, it was a good experience.

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    1 year ago

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    7 months ago

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    8 months ago

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    7 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

    Slimy sales staff, general manager, and a finance guy without integrity. I feel sorry for anyone who walks through the door.

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    1 year ago

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    3 years ago

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    1 year ago

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    1 year ago

    Nice folks. But typical with sales, they over promise and underperform. Proceed with awareness.

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    1 year ago

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    4 years ago

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    1 year ago

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    2 years ago

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    Page 1 of 9

    Giant RV Reviews in Other Languages

    Ask the Community - Giant RV

    Class b van?

    Hello Steven, Yes, we have a great selection of Class B RV's ready to sell! Please contact the… Read more

    I removed my negative post . My hot water heater doesn't work and my convection oven doesn't work .. when I called Gaint RV they said to take it up with the warranty company..is that a standard practice?

    We have contacted Jay Harbrige the GM and the Service Manager Jeremy and will get back with you shortly ***EDIT*** Mr. Parker,… Read more

    Is it really true that staff don't wear masks? I'm picking up my trailer and now I'm freaking out reading reviews about the lack of masks

    Yes, our Staff is wearing masks and providing masks to our customers that need one. If you have… Read more

    How's the service center after your purchase?

    Fortunately I have not had to bring the RV back for the service yet or repairs but I did have an issue with the water pump priming on the first trip I called my sales person he put me in touch with the service center and they were really good with… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Giant RV

    Through it all, Carlos never pressured us and made everything feel easy and comfortable.

    Mentioned in 29 reviews

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    El Monte RV Rentals - Thank you Marissa!  Couldn't have done this without you!

    El Monte RV Rentals

    (390 reviews)

    If it wasn't for my incredible service experience with Marissa I would say I'm not sure I would…read morehave had the opportunity to experience their also incredible local staff at Victorville, or the brand new Class C I rented last year. Marissa made it such a joy to compare and contrast the different options before booking, and then with the way she helped me secure and book the dates, she held my hand through each step! Upon arriving at Victorville to pickup the unit, the guys there were also supper easy and fun to work with! The return process was also equally smooth with no surprises at all. This company is top notch from first contact to final drop off and the RV was beyond my hopes for clean and fresh! Last year was my first renting from them, and I hope to keep coming back every year now! There is no one better than the team at El Monte, you can't beat perfection at any price! And btw, the price for my first 2 weeks was awesome, but Marissa delivered even better for me this year! In business you can hope for RAVING FANS, but only the companies that truly deliver on all fronts earns them! At this point you can say I am a raving fan!

    I have been using El Monte RV for four years and prior to this situation, I had never had a…read moreproblem. I was rented an RV with a cracked dump hose, which I found out while dumping sewage. When I called to report the issue, the best they could do was to suggest I either use duct tape, or purchase a new hose. When I called ahead prior to drop off to explain why I would be bringing back an RV with full tanks, the customer service rep hurried me off the phone saying, "if there's proof of the crack, they shouldn't charge you for full tanks". No one asked about how dumping sewage with a cracked hose affected my trip, or about how not being able to dump again during a week long rental affected my family. Overall a very negative customer experience, that could have been avoided.

    Giant RV - rvrepair - Updated May 2026

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