This was our second motorhome purchase in two years. We chose Mike Thompson based on our experience…read moreelsewhere, and I'm glad we did! Rick Sander is great! he went above and beyond for us. Jorge in finance was great as well. I highly recommend Mike Thompson!

I'm updating my original review to reflect the current situation…read more After posting my review, I was contacted by the service department regarding my missing key. They informed me that the key has been located and is being sent to me. This review is specifically regarding the poor communication and lack of follow-up from the service department, rather than the quality of the warranty work itself. I scheduled my vehicle pickup well in advance after having warranty work completed. However, upon arrival, I was informed that my service advisor was no longer with the company. Due to this transition, I experienced a much longer wait time than expected. The primary issue occurred once my travel trailer was finally pulled up: the service team could not locate my keys. I was told that the manager was currently in a meeting but would call me later that day to resolve the issue. Because I have a spare set at home, I was understanding and willing to give them time to follow up. Unfortunately, the day has passed, and I never received the promised phone call. Furthermore, because I was not provided with the manager's name or direct contact information, the burden is now on me to spend my own time tracking down someone who can help. The service work may have been completed, but the lack of internal communication, accountability, and basic follow-through turned a routine pickup into a frustrating experience. I hope management reaches out promptly to return my keys.

I rented a very nice 24' RV, and the customer service at booking was excellent. Unfortunately,…read morethat's where the good experience ended. I'm leaving one star because of how poorly things were handled when the generator failed. When it wouldn't start, I called the toll-free number and was on hold for over an hour before anyone picked up. I followed every troubleshooting step the rep walked me through, but we couldn't get it working. The rep noted on my account that there was a problem with the generator and told me to speak with the front desk when I returned the RV. Without the generator, I had no A/C for the trip -- a serious problem for four days in an RV. When I returned it, the front desk had me stand by while they looked into it. The mechanic came in and confirmed there was a problem, telling me directly: "I did a master reset on the generator and it's working now." So the issue was real and acknowledged by their own staff. The woman at the front desk was pleasant and professional, but she said her hands were tied and there was nothing she could do. I pointed out that I'd paid for four full days of an RV that was supposed to function -- especially the A/C. Her only offer was a $100 credit toward buying an RV from them in the future. I was blown away -- and not in a good way. I paid for a working RV and didn't get one, and their idea of making it right was a discount contingent on giving them more of my money. How could I ever rent from them again? I won't.

Husband and I live in Orlando Fl. And we decided to rent an LG. Class C for our everlasting road…read moretrip. We went to Zion, The Arches, Sedona Arizona!! We had a blast. The only downfall was the mattress. It was hard as a rock. I woke up daily with severe body aches. I suggest a foam mattress or another mattress. I'm sure I'm not the only one that has complained.

Brad went above and beyond helping me with a possible structural problem with my fifth wheel toy…read morehauler. He is extremely knowledgeable and genuinely likes to help people. I would definitely recommend him to others.

Brad was excellent and he far exceeded what we expected. He…read moregave us not only emails, phone calls and texts, but a great detailed inspection with pictures and 10/10 I would recommend his expertise to anyone looking for an RV Inspector!

I recently purchased my first Lance trailer and am really enjoying it…read more I would like to thanks Miguel B. at Galaxy for all his help and support in getting my "rig" all set up. He helped with hitch, truck configuration and many other things. A great experience and I would recommend 100%!

Came in today just to source a part for a Lance camper I just got. I've struggled to find what I…read moreneeded for this older truck camper and figured Dave has helped me before and he would be able to point me in the right direction. He did better than that :) As soon as he saw what I was holding he walked over to his counter and opened a box of them. Another customer had just ordered one, and he ordered a few extra to keep on hand. I left with EXACTLY what I needed in 5 minutes. It was truly meant to be. I've owned multiple Lance units over the last 15 years, and Galaxy Campers has always provided amazing service and support. If you're interested in a camper, or just need parts, don't hesitate to ring them. Absolutely amazing family run business with the kind attention and care you WONT find anywhere else in life sadly. (I'm kind of embarrassed I've never left them review before! GREAT People)

I am pleased to provide this formal review and recommendation for Camping World based on my recent…read moreRV purchasing experience. This was my second RV purchase from Camping World, and both experiences have been highly positive. After spending more than a year searching for the right RV, I visited the Camping World location in La Mirada and spoke with Landre, a sales representative, about the specific model I was interested in purchasing. Landre took his time with me and listen to all of my questions and wants and Landre was able to locate the exact RV I wanted at another Camping World location in Florida and, together with the management team, clearly explained the process for completing an out-of-state purchase. Corey, the manager, also took the time to discuss the purchase with me in detail. I especially appreciated that the entire process was handled professionally and without any pressure to buy. A few days later, I traveled to the Florida location, where I was warmly welcomed and assisted throughout the remainder of the process. I completed a walkthrough and test drive of the RV to ensure it was the right choice for me. Although I do not recall the name of the representative who assisted me in Florida, she was awesome and also very helpful, courteous, and professional. Overall, my experience with Camping World was excellent from beginning to end. Based on the quality of service, clear communication, and professional support I received, I would confidently recommend Camping World to anyone considering the purchase of an RV.

Looking for a trailer receiver reducer. First area I looked at no deals. Then after searching a bit…read morelonger I found everything I needed. A lot of people at the front counter, but seemed to be very busy in their conversations. It has been awhile since I have been here, I would shop here when I had my RV. But I would have to say it has changed alot and the selection of items seems a lot less.

FANTASTIC RV SHOP! Bought a newer 2017 RV that had some serious sun damage on paint and strips…read more I was quoting other companies and the Facebook marketing algorithums put Overland RV in front of me on my feed. Called owner Freddy & son Nate and they said they could strip the vinyl and paint new stripes with my own paint colors. They were very fair priced and said they could get it done in two weeks before a big camping trip. I pulled the trigger and glad I did. They buffed out all the painted surfaces and fiberglass then clear coated the entire motorhome. Turned out FANTASTIC. Freddy even traded my older motorhome for a fair labor trade. First camping trip found a lot of electrical issues and Overland RV took care of those too. Honest and trustworthy family owned business. PS - These bad consignment reviews are a joke. These Karens have obviously never gone through a a consignment sale tied up with banks/loans and legal when selling vehicles. It takes MONTHS. Go to Overland RV, you won't be disappointed.

DONT TRUST OVERLAND! Was quoted $370 to "Re-Sew" awning and…read moreInstead they duct tapped the seam and tried to send me on my way. This shows again there is no supervision and absolutely no quality control whatsoever. We were told that our awning would be a "couple inches shorter" due to the fabric having to be "folded" and sewn. Before paying, i opened awning & realized that the awning was was not "shorter" as stated by Federico. I went up onto the roof and sure enough, Saw that they used duct tape instead of Sewing! Federico stated he was unaware of this but it would last longer? Really?? There is no oversight of work performed on RV's We also paid Nathan to have faucets replaced at kitchen & bath and they only "hand tightened" fittings and now we have water damage inside of our cabinets. I also asked Nathan to fix the latch on my screen door and when I arrived, they were spraying a can of WD-40 into the latch instead of replacing as I was told they were going to do. The WD-40 ran down onto my steps and was tracked in across the floor, No clean up or apologies. Again, No oversight or supervision whatsoever on multiple requested repairs. You can see my other review regarding the wallpaper install disaster that has led me to file a small claims case. They will put you off forever promising repairs and then state that you are "out of warranty" I threatened litigation and they agreed to repair bad wallpaper install to only make it worse by the unqualified "auto mechanics" I asked for my monies to be returned for original wallpaper install that had bubbles throughout and enough wallpaper for replacement As I no longer trust Overland to do any repairs on our coach. Both Federico and Nathan have refused this request and so we will be heading to court. In a nutshell, they installed bad wallpaper that bubbled throughout, they put me off for 2-1/2 years without excuse after excuse, and when I finally threatened litigation, they agreed to repair all areas of concern. unqualified technicians went in and made it worse and caused substantial damages to woodwork and trim. Now they tell me I'm out of warranty. Nope!

Jeff at Premier Motorcoach Innovations was GREAT from start to finish! He helped me with my older…read moretrailer repair and explained everything to me. His communication out the gate was fast, courteous, and knowledgeable. I appreciate good communication these days and detailed breakdown of costs. This was the first time I had to do anything with my trailer and Jeff made it simple. I highly recommend working with Jeff at Premier Motorcoach Innovations.

After my original poor review based on my several years old customer service experience with him…read more(for a paint quote), Maury contacted me personally to resolve the impression (not just the response on Yelp). We had an extensive open discussion via phone, during and after which I was extremely impressed and somewhat abashed about my initial review. I don't know when I have ever had such a satisfactory and encouraging discussion with someone who not only clearly knew about RV service issues but also was customer service forward, personable and genuinely pleasant and confidence-inspiring to talk to. As a result, after long searching and several very unsatisfactory and expensive experiences with other RV shops, I will be bringing my rig around to try and address some ongoing issues. If my phone discussion and Maury's personal integrity are any indication, I expect to have FINALLY found an excellent and reliable place to service my Roadtrek. I will post another review afterwards. Thank you, Maury, for going the extra mile. You made my day.

for Mat and his company I texted him with my initial…read moreproblems on my heater and refrigerator. Within minutes, he was in contact with me through text. We talked about a few different scenarios. We then made an appointment for him to be at my trailer by 11 AM and he was very punctual. He even let me know he was on his way. After diagnosing the problems he was immediately on it and repaired it effortlessly. Mat is now in my contacts as my go to.

I initially talked to them concerning my generator turning off after an hour they told me that is…read morethe fuel pump so I ordered the fuel pump and filter and scheduled for them to come out. The wrong filter came so I ordered another one so we had to reschedule and now I've been calling him for at least two weeks and he's not answering at all and afterward, I put a bad review

I highly recommend Jacks mobile RV services. Lisa has been…read moresuch a big help. She was very informative and her communication was awesome! She helped me locate the part that was needed and had the technician install it right away so I can get my family back home safely! I'm very pleased with their service!

I hired this company to diagnose an issue with my RV slide and paid $200 for the service call…read more Their conclusion was that the motors needed to be replaced, and I was told they would follow up with a quote for parts and labor. Instead, I contacted BAL, the manufacturer of the slide system, directly. BAL recommended a retrofit repair kit as the proper fix, which I purchased myself for $160. That kit includes two new motors. Once I had the OEM-recommended parts, I asked this company for a labor-only quote. After multiple follow-ups, they declined to even provide one, stating their technician "has not had good luck" with these retrofit kits and that they were not comfortable performing the repair. That's the part I find most frustrating. The retrofit kit still involves replacing the same motors they originally diagnosed as failed. If they were not comfortable performing the manufacturer-recommended repair, that should have been disclosed upfront -- before I paid for a diagnosis and spent time sourcing the solution myself. I appreciate their honesty in ultimately admitting their limitations, but that honesty came after the fact, not before. In the end, I paid $200, got no repair, no quote, and no clear path forward until I handled it myself. Future customers should ask upfront whether the technician is experienced with their specific slide system and whether they are willing to quote labor separately before paying for a diagnosis.

Aaron did an excellent job installing a Flatline Van Co. Surf Pole and Surf Ladder on my 2025…read moreStoryteller Overland Classic Mode XO (Mercedes Sprinter). The installation was clean, professional, and everything was aligned perfectly. He took his time, paid attention to the details, and the finished product looks like it came from the factory. Aaron is knowledgeable, easy to work with, and clearly takes pride in his work. He also previously came out to help troubleshoot an issue on my previous RV, so I appreciated being able to work with him again. I would definitely recommend Aaron to anyone looking for high-quality mobile RV service or Sprinter accessory installations.

I contacted Aaron to help me when my generator failed on my RV. He was able to replace my…read morecarburetor at short notice and have us ready to go for an upcoming trip. He and Kyle were very professional, on time and got the job done.