The management and crew are very helpful, informative and ultra friendly as well as super awesome By The Way. read more

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Convent location but their ability to keep shelves stocked is extremely spotty. Some days feel like COVID era again.

This review is about service only. Right before 4th of July I dropped in and asked the curly haired blonde right under the "Helpful and Friendly" sign where I can find TNT sparklers; what I usually buy at CVS or Safeway. But close to my destination there was this Giant. A simple we don't carry that would have sufficed but she had to following it with a ridiculing "this is a supermarket, not a firework stand" comment. I'm not blind and have been shopping at super markets including Giant since three owners ago. Just don't be rude. read more

Giant - I was ridiculed right under this "Friendly Helpful" service. - Grocery Near Me - Herndon, Virginia

Overall, they're just not very good at all, and their pharmacy, in particular, is the worst we've ever encountered. Always lines, almost always prescriptions are not ready even though ordered long before or even when they provide a message the rx is ready. And you need to watch sale prices ring up very carefully because they are so often wrong, ringing up at full price. Much of the staff clearly don't really want to be there. It's my closest grocery store, so I go often, but the ONLY other grocery store within a radius of about 4 miles )(there are many stores) that's worse than this Giant is the nearby Safeway at Hunters Woods. (Service in the seafood department here is better than the rest of the store, fwiw.) read more

Went in to purchase a prepackaged tuna sandwich from the Fox Mill Shopping Center Giant - found one side with stale bread. I don't see how preparer didn't notice. I paid for a normal sandwich, not a stale one. read more

Family has shopped here since I was a baby. We've always experienced good customer service, and never had any issues shopping here for the last three decades. For those complaining this is a "small" grocery store: it's literally surrounded by suburban housing in a small strip mall. It's a neighborhood grocery store, nothing more nothing less. read more

I have lived in this area for only 4 years. This Giant is disgusting. On numerous occasions I have purchased food here and it ended up being spoiled when I got home and opened it. On another occasion, I went to look at the turkey in the case. The package I picked up was open, leaked all over me and stunk to the high heavens! And this was with a KN95 mask on!! I will never shop here again. Done!! read more

Some management issue with the pharmacy: my wife is prescribed with Paxlovid due to covid, and I came here to pick it up. However, upon arriving at the counter, I was shocked to be told that they could not even find the prescription! Then after some phone calls back and forth, they told me that somebody had already pick it up before my arrival! I have no idea how something like this could even happen considering the pretty-robust process of picking up a prescription. I guess there is some significant management issue here for the negligence in distributing the medicine, especially for medicine as special as Paxlovid. Eventually the pharmacist helped me to get the Paxlovid I need, so at least it solved the issue for me (and hence 2 stars rather than 1). But what happened to the one bottle of Paxlovid that has been wrongly distributed? We may never have an answer. I may switch to CVS from now on. read more

David at customer service is great! Not only did he let me know my product was in stock, he personally walked me to it. Way to go. I was very satisfied with his assistance. read more

This is my favorite Giant! I head to it all the time! The staff here are very friendly and helpful! It's a beautiful store! The only thing I don't like is self checkout lane #2. 1 star for lane 2 because it has problems. Unable to return rejected items, receipt printer breaks. 5 stars for everything except that one lane. The parking can get large but I don't care. It's still the best Giant Food store I have EVER been to! read more

No costume service at all, I am standing here for 20 minutes to get help with followers. Two people promised me were going to send someone to help, but no one showed up. read more

Nice people work here but the store is awful. Terrible meat department, other Stores such as Food Lion and Safeway are so much better with everything, including prices. Go anywhere else. read more

I shop at Giant quite frequently and I have noticed that this store and other Giant stores in my area maintain exceedingly higher prices for items than other stores where I shop. For example, I recently purchased a bottle of Vita fusion Men's vitamins at the Fox Mill Shopping Center Giant store in Herndon Virginia for $20 and found out later that this same product was priced at Target for $11.89, at Walmart for $11.88, and Food Lion for $12.00. Giant pricing should be comparable to other stores, including on-line and over-charging customers is simply wrong and even worse during this high inflationary period. I have also observed many other products that Giant is over pricing and gouging customers. Giant needs to evaluate its pricing practice and do more to be reasonable to customers. read more

I want to recognize the fine employees at this Giant. We have shopped here for years and have always been well served. Christine, one of the pharmacists , went out of her way to assist with a third shot for COVID Which was complicated as it was the first third shot they administered and there was new paperwork. Cathy , who manages the front desk at the pharmacy , is a dedicated and helpful employee and has been consistently so for many years. For the past year Denise has been the manager of the curb side grocery pick up program. She too has always been timely, friendly, and helpful in so many ways. It is nice to have these Giant employees treat customers as they would like to be treated themselves. We thank all of you. Dave Westrate, Oakton, Va. read more

I have more than a decade of shopping experience at this Giant. This is consistently the worst Giant in the area in terms of selection, stock, produce quality, check-out times, meats, general cleanliness and staffing. It is close to my house so I go there when I have to, but do a lot of shopping elsewhere. It is usually a depressing experience to go there, as the staff seems unhappy and some openly complain to customers about working there. There is a lot of staff turnover, but there are a few bright spots, notably, the employee Claudia who often works the self checkout. She is the most cheerful, helpful, and competent grocery store employee I have encountered. Hopefully she can get a job at a Wegman's or even at the new Giant at the clocktower shopping center and have a better life. read more

I have been going to this pharmacy for years and I like all of the staff so much. I have never once had a problem. Today at 9:35am ish I got refills and I didn't say anything about my injuries hurting but they could tell and filled my prescription immediately. I was so surprised. At first I was told it would be 20-25 minutes which is typical and I expected to wait at least that long. When they called my name, I was sitting in a chair by the pharmacy, I was so grateful. I said "That was so fast!" and the technician said "you were in pain so we did it right away." I said thank you and the pharmacist so much. The fact that they could just see my pain and I did not even ask if they could do it quickly was so kind. I have been to this pharmacy for decades and have never had a bad experience. I wish I knew the name of the front desk technician and the pharmacist today, 5/13/22 at 9:42am when I checked out. Liz, who often covers the front but is not a tech is very friendly and helpful. Kathy has been there for over 20 years and is so knowledgeable. I wish I knew other names but literally everyone there is nice. I cannot say the same for CVS. Our insurance requires us to go to CVS for our scripts but we only like one CVS and that is in Target Reston. All the others seem to have unhappy and unpleasant employees. So for cheap medications we would rather go right up the street to Fox Mill Giant to the nice people. When you already don't feel well, why would you want to go to a pharmacy filled with grumpy people. I sure wish I had gotten the names of the tech and pharmacist today. I am hoping with the date and time Giant Pharmacy can figure out who was working. read more

I have noticed there are rodent bait boxes placed right outside the doors to the store. Also noticed at various spots some are in the store also. I can understand with all the food and stuff, there could be a rodent problem, but I asked a nice young lady at the counter to tell the manager he should move those boxes outside the sight of customers; especially right outside the front doors to the store (are they expecting mice to walk in behind the customers?). I went back to Giant after they remodeled and things were great. Very nice job, good selection and fresh food. But walking into a store with visible rodent bait boxes is a little unnerving. Has the Health Department seen this? read more

This review pertains specifically to the PHARMACY at this location. I'll start by saying after over 20 years of patronizing this location, I've had enough of their continuing dysfunction and ineptitude and have changed my 'go to' pharmacy to a different store. This pharmacy never staffs the counter with enough people to handle their business so when waiting in line to even be seen, expect to stand there at least an hour. That's not my biggest issue with this place. I have several prescriptions I take on a regular basis and get pretty regularly. Giant sends you a text when your medications are ready for pickup, yet on numerous occasions and on numerous medications, I'll get a text telling me my prescription is ready for pickup only to go there and learn that's not the case - or that they're out of stock and need to order it - so I end up going without my medications because they're out of stock - this happens almost every single time with certain meds. I just had this happen where I was supposed to have a partial refill remaining on a script yet, they would not fill the partial remaining amount and I would need to make an appointment (that wasn't needed if they filled the partial amount) to get a new script from my doctor - That's total Bull****. I called my doctor - told them what was going on - to which they too expressed exasperation - and, at that point, I changed my default pharmacy for all scripts from this doctor going forward, After over 20 years of patronizing this location, I've had enough of their crap and will not deal with these screwups going forward. This is not the first time they gave me a hard time needlessly while offering no alternatives to offset their ineptitude and utter incompetence, but after far too much ridiculously needless garbage, I'm done with these screwups. read more

This grocery store is right by my house, which is the only reason I go here. I'm taking time to review this Giant is to let people know that the prices here are higher than any other regular grocery store I've seen. Maybe it's because of the location that they feel they can get away with it, but if I'm doing normal grocery shopping and have time, I go out to Harris Teeter or anywhere else for that matter. The produce section is also pretty sad. I usually end up having to pass on getting the moldy looking fruit and vegetables they have out. On the plus side, the staff is friendly, and we bank at the PNC inside so it's convenient. read more

Giant at Fox Mill sucks. Produce is crap, meat selection is limited, items do not taste fresh. Fish counter smells awful (yes, I know it's fish but it shouldnt smell up the area) and selection looks old. The constant decision to only have two check out lanes open is ridiculous. It's annoying when you have a full cart and have to use self check out plus bag it all yourself while the managers Anu and Talu just stand at the end of the bagging area talking. If you won't open up more lines with a cashier, at least help the people in the self check out bag their groceries. I have asked on several occasions why they don't open more lanes and all I get is "sorry". The only reason people go to this Giant is the location in the fox mill neighborhood. read more

Absolute worst pharmacy. They are snail-like slow, can never find your prescription, and they never have it ready on time. Avoid at all costs. read more

FIRST, I am an organic food advocate, and I do most of my shopping at Whole Foods. BUT Giant Food is right around the corner so I do go there for various items. And since Giant recently renovated this store, I had to give it some kudos. It's now a large, clean, well-stocked, relevant grocery store. read more

If you're looking for good organic produce this place is sorely lacking. I couldn't even find any good organic tomatoes. As for the 5.99 cut flowers? I got some pink roses, and once home, I noticed the buds were sagging to the point if I barely touched them, they popped off, were decapitated faster than you can say Marie Antoinette! read more

Giant is a convenient supermarket at the newly renovated Fox Mill Shopping Center. Place is clean and have a great staff. Occasionally I find great deals, but overall this isn't my number one grocery store. read more

This Giant is not as good as the one on Reston Parkway it's seems the selection and variety of option is limited.

The guy that works in the deli is very lazy I thought he was going to have a heart attack when I asked him for fresh spicy wings this will be my last time coming to this store read more

Little bit small for a grocery store, but they make up for it with friendly and super helpful employees.

literally the most immaculate place i've ever been in and that's facts they had pokemon cookies one time like alr giant go off !! 10/10 :)

The only reason I gave two stars instead of one is the outstanding service received from the young man working in the fish/meat department. I pre-ordered a fresh turkey for Thanksgiving Day, and the young man searched for the right weight fresh turkey. Other than that, this particular Giant store doesn't look clean, it was not stocked with the items I needed and the merchandise didn't look fresh. On top of that, I purchased two disposable trays to roast the turkey only because they were marked "buy one, get one free". Sure enough, when I got home I looked at the receipt and saw I was charged twice $5.99 but I never received the credit for the one that was supposed to be free. I would have never puchased the second one if it wasn't advertised as being free! I called the store several times to try to get my refund, but I have been put automatically on hold for customer service, and nobody picks up the phone. This particular location is not near my house, I only went there for the fresh turkey, and nowI have to waste time before Thanksgiving to drive back to the store and ask for the proper refund for the second tray. Obviously thei prices are not updated in the system and theire charges and receipts are not reliable, overcharging the customers who trusts them and are too tired or hurried to check every item on the receipt before they leave the store. Overcharging like that, and false advertising is really bad! read more

Not the greatest place for grocery shopping, but the convenience of its location and their gas rewards program are why I shop here frequently. Their staff is pretty friendly, too. read more

Don't Waste Your Time Shopping Here This so called grocery store is a sad excuse for a modern food store!! When we shop from the sale add that is published for this area, including Fox Mill, they rarely have most of the items in the ad. In addition, even when you shop from their regular stock their selection is poor at best!! I was hoping thing would change with the new manager, Jason, who replace the previous disaster about a year or so ago but it either stayed the same and in some cases it has gotten worst. If I was the the over seas owner I would either improve this store, using their North Point store as the model or shut it down and let a new food company come in who understands how to really serve people in a neighborhood like Fox Mill with a better selection and inventory!! Note: The produce department here is top notch but the meat department is unprofessional and the people there lack butchering skills!! When you ask them to cut some meat they never have time and you get a real nasty attitude, so one has to run to manager or as we do go to North Point or Franklin Farms!! Note I live 500-700 feet from this establishment and my kids are always driving to other Gaints!! read more

Friendly helpful, hard-working staff. I appreciate having this conveniently-located store at the Fox Mill neighborhood, but there are long term issues with produce, fresh food and stocking. I routinely encountered expired beer (way past its freshness), rotted or near to rotting or tasteless produce (do you even sample this?), poor selection of organic foods and dairy, poor quality baked goods--so i avoid all of these items now. Its pretty sad when i can get better quality produce and dairy at a bulk items store. I keep hoping things will improve, the beer selection is now better but thats about it. You should be embarrassed Giant. read more

The prices are fair and the store is kept clean and well stocked. It is easy to park. What I particularly like about this location is the caring attention of the produce manager and his staff to their section. I rarely find poor produce there. It is significantly less expensive than Whole Foods, and strangely enough there are some products on the shelves that I cannot find at WF. read more

Cashier ISABELLA unbelievably rude! I ran in to grab a few quick items, and saw register 7 had its light on and -Yea! nobody in line. Dashed up and put items on belt, but didn't see cashier anywhere. Looked around for about 45 seconds, then flagged down another employee and asked 'Who's running this register?" He stepped into register booth and phoned overhead assistance to send someone to #7. About 15 seconds later, Isabella shows up and scoffs at us, "I was standing right there!" We both said 'no you weren't' and she went back and forth with the guy. I finally said "Well, maybe you should stand here at the register." She answered,"Maybe you should just look harder". It went from bad to worse with her, and I said I planned on putting a review about her rudeness, to which she responded, "I don't care! Do what you want!" I mentioned situation to manager, who atleast showed distress with Isabella's conduct. I figure, as long as Isabella doesn't care about a negative review about her, I'll go ahead and put it on the board. Too bad she doesn't know she's taking down the rest of the employees and the store with her insolence. 'One bad apple...' CHA read more