I have a few major complaints about the customer service manager, Masooda Alizada. I have been…read moreshopping at this location for approximately four years and have consistently had great experiences with employees throughout the store until now. My first complaint occurred on 3/6/26. On this day I had about 14 items totaling around $76. In self-checkout. Masooda approached my register and began checking my bag to verify that items were scanned. She placed in her code and compared the screen to the contents of my bag. I had not requested assistance, the register was not stuck, and there was no indication of an issue. This has never happened to me before, unless I accidentally scanned something incorrectly and asked for help. Because she appeared new to me, I decided to let it go at the time. My second complaint happened today. I needed to quickly exchange a $2.50 jar of jam for a $7.89 brand. I walked in with the product and asked Masooda if the exchange was okay. She said yes. I grabbed the new item and returned. After waiting a few minutes, she came out and asked for my receipt. I explained I didn't have it and that I normally use my wife's number for the VIC account, and my phone was in the car. She insisted she needed the number. I reminded her this was an exchange where I was paying more, not requesting a refund. Including the Leesburg Harris Teeter, I have never been required to provide a receipt for my smaller exchanges (Refunds: yes). She then mentioned fuel points, which I understood, but I offered my wife's name, suggested she use their VIC card, but she still refused. I went to my car, retrieved my phone, and returned. At that point she began showing me their refund policy. I explained that this was an exchange and that I had previously worked in the grocery industry, specifically with Harris Teeter. I pointed out that she had several options available: looking up my wife's name, using a store VIC card, or simply processing the exchange. She had also just seen me in the store on 3/6. She stated, "Then you should know how the policy works". I asked for her name and Masooda said it's on the receipt. She then tried to lecture me on the policy, and never asked for my ID, which is part of their policy. Thus, I did not sign anything or provide my phone number which she asked. Again, I never had to do any of this for exchanges at Harris Teeter. As I was walking away, I heard what sounded like "Ass" and turned around. She was shaking her head left to right. I walked back and asked what she said. She stuttered, mumbled and then told me to "have a good day". Maybe I heard her incorrectly, but it was definitely derogatory, she did not want to repeat it and was surprised that I heard her. I asked to speak with another manager. She called someone and went into the office. I waited about 10 minutes. Around the 7-minute mark I asked an employee to knock on the office door. A younger male opened the door, briefly spoke to the employee, and closed the door. I waited another few minutes and no manager came out. I called the store and spoke with Jose Ayala, the assistant manager. He was polite and apologetic, although I told him an apology was not necessary. He asked questions and took notes. I asked him to pass this information on to the district manager, Charlie Magaraci. I asked Jose a few important questions. Could Masooda have processed the exchange without my wife's number? He said it is not policy, but yes, she could have. Could she have looked up my wife's name, and I validate most of the phone number? Again, he said yes. In other words, Masooda had several easier, customer-friendly options available but chose not to use them. This situation could have been handled far better with finer judgment. Masooda Alizada needs retraining in customer service and understanding the options available to assist customers. She also needs de-escalation training. I do not want her to be fired; I simply want her to do better. This is where my family and I regularly shop. My family and I will not be back if this is not addressed appropriately.

Most recent visit. I go to check out. Five lanes with lights on and one cashier. A manager…read moreeventually finds the other four employees screwing around in a corner and makes them go back to their stations and splits the line to the workers who are seething that they have been required to...work. My cashier grunts and dead-eye stares at me through the transaction even when I am greeting/communicating with him. The one working the self checkout line swings her arms back and forth for five minutes with a pissed off look, making customers go around her. A third keeps leaving her station to yell jokes at my cashier distracting him. The above doesn't convey the full weirdness and "hostile to working" atmosphere...but yea. Probably the worst managed staff I have seen in a while. Sad because I used to come here all the time and the people were super helpful and engaging. Also, the milk always seems to be like 2-4 days from expiration...

Fantastic store with good dates on everything. Nice cashiers. This and other Safeways are in past…read morecouple of years relying mostly on self serve. I would suggest they not rely on self service this much. There are people who do need their groceries rung up by a cashier, especially for large purchases for families. Most other grocery store chains are not this reliant on self serve.

It's a ZERO STAR. If you're a parent with a child avoid this…read moreplace! I was in with my baby today and like babies do he started to cry so I had to leave the store and let my husband finish the shopping . A few minutes later my husband called me to let me know the cashiers and workers were laughing making fun of the fact I had to leave the store because my baby was screaming but little did they know my husband was MY HUSBAND and they were doing this infront of him and other customers. Immediately he went off and let them know that was his baby and wife we obviously will neverrrrrr shop at this store again

The absolute Turd Ferguson of chain grocery stores. They * you coming and going! The location I…read morevisited is the one in this review, but most of the problems are probably due to "corporate policy", which is corporate speak for, we're going to copulate you using a steel brush up your @$$. So I'm in the store, see a discount for watermelon (and bacon and some other things), but you have to 'clip it' electronically, which is already a royal pisser for me: why can't they just discount it automatically at checkout! I mean, I'm already a G*******ed member of their stupid club. But no, let's sit around the G*d store with our stupid phone in our hand while we shop, because that's SOOOOOOO easy and convenient. Try to login, it doesn't take my account information on the app. Why was my app/account logged out in the first place? I confirm my credentials with my password saver, they're correct, but it won't log me in. Seems I'm getting the steel brush treatment right now. Over in produce, prices are by the pound....great, where's the scales because I need two pounds of something. Guess what, no scales anywhere in the Produce section! Now the steel brush is oscillating. I have to heft and guess two pounds. What the hell kind of store sells by weight and doesn't all you to weigh the produce? This kind, apparently. Get my stuff, go to the checkout and argue with the cashier (and it's not her fault, but she has to follow 'policy') to try to get the discounts for the select items without being able to log in on my phone. Manager holds up the line for everyone else for 5 or 10 minutes while dancing some sort of Giant-cultural-religious-liturgical dance before they can actually honor the coupons. Leave, go home: Login on my computer to giantfood.com, using my usual credentials ... you know, the ones that don't work on my mobile phone ... and it logs right on in. WHAT THE ACTUAL F?!! I send a password reset from my mobile phone, thinking I'll fix it, change the password on both the phone and the computer and it will clean it up..... but, the final turd in the punch bowl: Email comes back saying I don't have an account with them. Even though my computer is logged in and shows me the receipt from shopping not even twenty minutes ago. The best answer I have to the fustercluck that is Giant is: foodlion.com

After visiting Urgent Care this past weekend, I was on the hunt for a pharmacy that could fill a…read moreprescription and although my normal Giant is in Ashburn Village saw the one in Cascades and called the pharmacy to check on availability. Very quick response and positive and so went into the pharmacy and although only staffed by 2 (including the pharmacist) my prescription was quickly filled. Very courteous and efficient. Kudos.

This is an international supermarket but I would also say it's a Hispanic supermarket. I like it…read morebecause I'm from the Caribbean and I can get a lot of food, drinks and snacks here that I can't get elsewhere. They have a fresh fruit, meat, seafood and bakery section. Employees are pleasant.

Bennett took my order . He showed great customer service . I…read morehave seen your products in Shoprite but got them ordered this time . These healthy snacks are delicious

I visited this location to pick up some groceries, and overall, my shopping experience was quite…read morepositive. I was able to find everything I needed. The staff's service was good, and the prices were reasonable. However, this one has a more outdated feel among the various Giant Food supermarkets I have been to.

I'm not sure why I never reviewed the grocery store I have been frequenting for almost 30 years…read more My family stops here at least four or five times a week. I have always trusted the Giant brand, to include the fact it is one of the only union grocery chains left (cue the jingle "look for...the union label). Bonus buys, gas points, online discounts....this place has everything! This is not the fanciest store (or Giant) in the area, but it is the store where I've gotten to know a few of the long time employees, run in to my friends and neighbors and can find most items with a blindfold on (to be clear, I don't advocate shopping with a blindfold on). The prices are always reasonable, the produce and meat are always fresh and you don't have to feel stressed while shopping. During the peak of the pandemic, their curbside pick-up didn't markup the prices (looking at you Wegman's) and the service was amazing. The store is clean, comfortable and well lit. Most customers wear masks (bonus points) and the employees are always friendly and helpful. Having shopped in other "upscale" grocery stores (looking at you Wegman's), the meat prices are among the best around. I never feel like I am being up-sold or tempted to try the newest boutique items. Giant also has a "yellow tag" markdown system for items that are close to expiration, which I appreciate. We have dozens of grocery choices in this area of Fairfax County, but I always come back to the Giant. It's like the old friend that is always there for you when the new friend lets you down.

I wanted to grab some groceries before finally heading home. I don't usually partake in Walmart for…read moremy grocery needs, but because it was so early in the morning in an area I am was not familiar with, it was my best option to get me home quicker. Quick tip, have a list ready to go pick up groceries. Another quick tip, remember to bring that list so you won't have to fight to remember what the purpose for stopping here was. Without everything in front of me, I had to make a list on the run, with items that I knew would make a meal. Hard thing is that every time I would remember an item, I would have to run to a different end of the grocery section. I didn't grab much, but I felt like I was overcharged a bit for some of the items. The total of the bill compared to the number of items just wasn't matching. I know, tariffs, inflation, and what not contributed to the price. But I still feel like the prices are getting out of hand.

Pick up here is horrible. I ordered an item a few hours ago and got the email that it was ready…read more Ive been sitting in the spot for 15 min and no sign of my order. I called the number on the sign and it goes to a message for Dec.

One of the best things about shopping here on the weekend is their many food sample tables. There…read morewere dumpling samples, beef bulgogi, drinks and more than I really wanted to try. Aisles are always clean. Lots of inventory. Produce is fresh and plentiful. Cashiers are pretty quick.

The first time we were here, we were more focused on the food court. However, we took a few…read moreminutes to buy some manzano bananas. Their baby bok choy looked quite good and fresh. We didn't buy any because we weren't planning to cook some up any time soon. The second time, we came better prepared. I had a list of ingredients for making a bok choy recipe that we liked. Yes, we did buy the baby bok choy. Also, we found snow peas and shiitake mushrooms. We were quite impressed with the produce section as all their fruits and veggies were fresh and the store was very clean. Even though they weren't part of the recipe, we picked up more manzano bananas. Browsing the aisles, I also found some dried tree ear. One thing we saw that we liked was that they had a couple of aisles dedicated to Hispanic foods with one aisle dedicated to Peruvian foods. We were pleased to see that they had Inca Kola and bought some. For those who cook Indian foods, there is an aisle dedicated to those foods. The cashiers we dealt with were friendly. When the cashier we dealt with on our most recent visit saw that we were buying the Inca Kola and manzano bananas, she asked me in Spanish if I needed a shopping bag. I said, in English, "Yes please" which surprised and amused her. I never did get fully fluent in Spanish thus the reason I answered in English. We both agree that we would come back to shop here when we plan to do Asian cooking. Just note that parking can be tight as it is a popular place. In fact, when we entered the parking lot last visit, 6 cars decided to leave at the same time...yikes!

I don't get out to the Sauson International Grocery as often as I used to, but I still make the…read moretrip 1-2 times a month for mainly one thing: some of the freshest and tastiest bread in all of the DMV. Every culture has their own interpretation of taking the basic ingredients of flour, yeast, salt and water and transforming it via various baking methods into their version of "bread." There is a long history of using circular oval shaped ovens in Asia and the Middle East as a way of both conserving space and to efficiently cook foods with even heat distribution and small footprints in otherwise cramped kitchens. In India these ovens are called tandoors while in Japan they are referenced as kamados. Sauson International Grocery has been in operation since 2011, and the owner, who everyone knows as "Mr. Rashid," is of Persian descent having emigrated from Iran. He is always super friendly and willing to answer questions I may have about the wide variety of Middle Eastern spices and foods this place stocks. Don't be surprised if you strike up a conversation with him, and he offers you a cup of wonderfully spiced tea and a cookie or pastry from the delectable dessert case. As some of the reviews have noted, parking is tricky. There is a small covered garage under the building. But you may have to park at the nearby church or on the street and then walk over to the store. This place is well known for their bread, which is being made throughout the day. I came a bit later today, so they had just finished making a few batches. But it's not uncommon to witness skilled bakers kneading and rolling, and then slapping the dough onto the circular metallic oven for a few minutes, before piping hot fresh bread emerges. The bread is amazing. It is pliable, without being overly chewy. It is slightly salty, with a great smoky almost charred flavor. I've had it cut into pieces and then dipped with hummus or rolled into gyros or used to sandwich kabob meat. And believe it or not, it's even pretty good as a PB&J. Everyone, and I mean everyone, I've introduced this product to usually asks: (1). What type of bread is this? and (2). Where can I buy it? Note: As of this review, the current price is $8.05 for FOUR large round pieces of bread. Apart from the bread, there is also a small butcher shop in the back, and a kitchen where hot foods like kabob platters are made. There is also a small seating area in front of the store, where folks can sip tea and relax while enjoying sweets from the display case. Sauson is a really cool place and while I usually go with the intention of only buying bread, it's not uncommon for me to walk out with a few bags of unique Middle Eastern groceries.

Impressive variety of selection and wonderful hospitality. Can't wait to go back soon.read more