Update: I left this pharmacy after my last review and switched to a different one, and the difference was incredible. The Centreville CVS pharmacy was awful; their phone number did not work -- any time I tried to call, I was on hold endlessly with no one on the other end to respond. To this day I don't know if anyone ever even answered the phone there. The people lost track of my medications twice. Once they informed me that my medication was not yet ready but I could pick them up at a certain date. Then when I went on that date, they told me I was too late and it had been ready the first time I went. Specifically, the time when I *did* go and they told me it wasn't ready yet. Someone was lying, but when I tried to find out what had happened, they tried to change the subject and imply that I'd done something wrong. One woman demanded to know if I was misusing my own prescription medication. They tried to put me on the defensive but when I ignored them and continued to ask what was going on on their end, they finally said that they had no idea and it was unreasonable for me to keep asking because they didn't have any record of their mistakes. Then they said they'd refill my medication and would call me when it was ready for pickup, some time in the next two weeks. They offered absolutely no guarantee or reassurance that the same problem wouldn't happen again, nor did they apologize or even acknowledge that anyone had done anything wrong. I was entirely fed up and told them I was changing pharmacies. The pharmacy I'm currently at has never had this problem. They fill medications at reasonable times, leave a voice message whenever they call, only call once and not three times in a row with no explanation, and answer the phone when I call them. They've also never lied to me about my medications or completely lost track of any of them. This all sounds like a pretty basic standard, but apparently some pharmacies are incapable of meeting it! Overall I'd give the Centreville pharmacy 0 stars if I could; 1 is too many. read more

Rude personal on night shift on Monday. They didn't want to assist me at register. Complained because I was using extra bucks/cupones. Wednesday morning very very nice personal friendly and greeting. read more

This pharmacy is crap, they never answer phone, lie about availability. Staff is ignorant at best. I hope Noone goes there, walmart is way more helpful read more

This CVS is right across from my work so it's convenient to go to. The only issue is that nothing is ever in stock, ever. You get greeted right when you walk in, which is nice. Pharmacy is great and quick. But good luck finding what you need, because it will never be on the shelves. read more

worst staff, and true service is consistently BAD. the prescription abd the pharmacy is a mess. they don't have their act together, constantly messing up orders. read more

I had to fight through kids playing hide and seek in this store to get to the pharmacy. The lady at the counter said she would be right with me but I was passed off to the next pharmacist because this lady had to leave. Turns out her kids were the hide and seekers so i guess the store doubles as a day care. Only to be told by the next pharmacist they couldn't read two letters on my prescription I'd have to get a new one. Side note the next store I went to filled it...additional side note what doctor has legible hand writing anyway...I thought CVS was care first...this location seemed like its employees were more concerned with getting off than helping its customers...do your self a favor avoid this locations pharmacy it's a mess read more

I go to this CVS because it is in a good location. The problem is that it is understaffed. I find this to be a problem with most large pharmacies. The people working their try their best but need more support especially between 5-7 pm. read more

Slowest pharmacy I have ever used. This pharmacy is close to my house, but, I'll drive past it to a different pharmacy from now on. This place is always so slow! Takes way too long to get the prescription filled and then takes way too long to get through the line to pick up your prescription. Been here several times and it's always like that. It's obvious they do not value your time by giving you prompt service, so do yourself a favor and go somewhere else. read more

Bad customer service. . been going there for over a year went to pick my medication yesterday they informed me that didn't have it available. When asked if they would call another cvs they informed me they were busy..worse customer service! !! read more

This CVS is the worst. The ladies behind the counter are always rude to you. They don't fill prescriptions very fast even when you are waiting. Even though there are people standing around doing nothing. They are joking with each other and being rude to the customers. When you call in they immediately put you on hold. Even when you are polite. I called in once and was put on hold for an hour so then I left that one running and called on another phone and was hung up on. Called back and put on hold for another hour. I finally went in and told them this and I still had to wait for a long time. Even though they were so rude. Plus I could see people standing in the back doing nothing while I was standing in line and the phone kept ringing saying "one pharmacy call" every 10 seconds. I'm so frustrated. I am going to be taking my business elsewhere. read more

After going here 3 times for my daughter's prescription for 3 different medications, on all 3 occasions after waiting for 40 mins only for the pharmacists to tell me they don't have the meds. Why make me wait that whole time for nothing meds and why wouldn't you have some of these meds YOUR A PHARMACY! I'd like not to wait for nothing and get my infant her meds so she can feel better. So I went to Harris Teeter a GROCERY STORE across the street, the first thing the pharmacists does when I hand her the prescription is to go check the shelf to make sure they have it then of coarse they do and got it to me within 10mins. read more

This CVS used to be great, but now it's the absolute worst CVS I have ever used. I understand it is a popular location and I expect to wait a while for my medication... BUT I swear, 4/5 time I get a phone call from them and they tell me my medication is ready for pickup... I show up to pick up and LOW AND BEHOLD. It's never ready. Never. Funny thing is - While waiting in line behind other customers, I hear the 5 people in front of me huffing and puffing about their medication that they "waited in line for but isn't ready yet???" After I pick up my medication for this month, i'm switching pharmacies immediately. Also, I might add... that it really seems like no one besides the pharmacist knows what's going on because I've been told the wrong thing on multiple occasions. I think, being the laywoman than I am, it would be very very nice, beneficial AND important to be able to get advice and information from someone who is able to give me the CORRECT information. I.e. As I try my best to understand as much as I can about pharmacies, my insurance and my medications... I would be more comfortable if the future of my health, needed meds and stress levels did not rely on a group of very confused, very inefficient people. :( read more

The pharmacy here is awful. Don't waste your time they never have your prescriptions ready even when they are on auto refill. Then they make you wait at least a minimum of 40 minutes to get your prescription ready even when they know you are waiting! I have been using this pharmacy for the past year and their service has always been bad. I never get in and out there is always some kind of issue...Time for me to find a new pharmacy! read more

Worst staff have ever seen , avoid this one if you have a chance. Have to wait long on phone or in person read more

This is literally the worst CVS I have ever been to. I have never had an Rx filled on time there and I am given attitude when the pharm sees I am picking up birth control, which is weird and has never happened to me. I don't understand where they get their pharmacists from becaue they clearly have about a 3rd grade education. read more

CVS was my trusted choice for medicine for years. These CVS has the worst customer serivice, negative 1000. In person, I see adleast one pharmacy employee doing nothing and yet they have people on hold like forever. Phone wait time to speak to a pharmasist is 20-40 minutes. I know they are bizzy at times but NOT ALL THE TIME. Manager there is not teaching his or her employees on customer service. I would write more but I am nice person and the rest is nothing but bad words read more

I get coupons once a while. good place to shop around for OTC medicines and cosmetics.

This cvs is terrible! I just spent 40 minutes waiting for them to verify my insurance and then for the pharmacist to "okay" my prescription while it was just sitting there in front her while she's doing God knows what on the phone. By the way, there was literally no one else in the pharmacy area so wasn't like they were busy. read more

The CVS pharmacy here was AWFUL. The pharmacists cared more about talking to each other and had no sense of customers. I had to have two prescriptions transferred from another CVS so they told me it would take an hour for this to happen. When I came back after 2 hours, they only had one of them and failed to put in the request for the other stating they didn't know I needed both (even though I repeatedly told them during the first visit that I did). They also had failed to contact my insurance and made me wait an extra 15 minutes while they did that. I will NOT be returning to this store any time soon. read more