This was one of the worst pharmacy experiences, particularly for elderly and ill patients. The staff appeared disorganized and unprofessional, and the service felt chaotic and unmanageable. There were issues with long lines being skipped and medication handling errors, which is concerning. This location clearly needs proper training and better management, or more qualified staff to ensure safe and respectful patient care. read more

I called for a 2025 pharmacy expense report several weeks ago; they told me they would mail it. It never arrived. So I called again last week and was told (again) that they would mail it. It is now Thursday of THIS week (so the old excuse of blaming the Post Office for the slow mail doesn't fly). We STILL have not received the expense report. We just need a dollar amount, so it's not like they're violating any HIPAA laws by divulging it to me. Why is this pharmacy so incompetent? read more

Worst drugstore I have ever visited. I stopped using this drugstore a couple years ago because of service. I'm now picking up prescriptions for my parents and they are worse than ever. read more

I visited this CVS location for a flu vaccination after scheduling an appointment. We arrived on time, checked in at the pharmacy, and waited for the shot. After 10 minutes, I asked how much longer it would take, and the employee responded that it would be another 20-25 minutes. When I mentioned having an appointment, he dismissively said appointments are not guaranteed. This raises the question: why bother scheduling an appointment if it results in a 30-minute wait? The employee, Saeed, appeared uninterested in doing his job and seemed intent on making the process so difficult that we would leave--which we eventually did. His unprofessional behavior and lack of empathy are unacceptable in the healthcare industry. I will never visit this location again. I agree with one of the previous review. The vaccination guy definitely needs some help. Seems disgruntled. read more

Indian man in the vaccination room . Horrible service and he needs some mental care. Keeps yelling and shouting at customers. Please change him soon or get him some urgent mental care. read more

HORRIBLE PHARMACY. They didn't tell me my BABY's medicine needed to be refrigerated. They need more training before they can work in the pharmacy, or get SUED. read more

This cvs is awful event not deserved one star. The pharmacy staff are acting like shit. They don't help costumers at all. I don't recommend this! read more

This cvs was the worst I've been to. I've been filling here mainly for convenience because I live so close by, but my recent experience has convinced me to transfer my prescriptions elsewhere. I experienced an allergic reaction and urgent care sent my rx over to my cvs. Every visit there's always about 7 people in line, two available registers but only 1 being used, and no sense of urgency. My prescription was filled 10 min before closing. My prescription is 1 tablet for 5 days, I return home and only 1 tablet was given to me. I tried calling the Cvs to see if I could come back so they could rectify their mistake but they've already closed. Now I can't start my regiment for my allergic reaction until tomorrow after bringing in the 1 tablet they've given me to show as proof... read more

This is my first visit to this CVS. I really liked their huge selection much better than the CVS' in the area. I really like the option to use their minute clinic, which I didn't have to use, but it looks very neat very orderly and great hours. The store itself is very well organized. The only thing I didn't like were some of the shopping carts were empty, and in the isles, huge selection of sleep aids as well, and the layout of the store is very efficient. read more

Good place to stop in for the essentials: toiletries, bottled water, gum, snacks and such. This CVS has been around for a while - feels a bit on the wayworn side - the place could do with a good renovation and or cleaning... read more

CVS Pharmacy - Drugstores Near Me - HERNDON, Virginia

The pharmacy and store desperately need more staff - these problems have been ongoing for years. I have to use CVS pharmacies with my health insurance plan, and this one is closest to my house. I've gotten texts that my prescription was ready only to arrive and they don't have it and it won't be ready for hours, or there was a problem with my insurance I never would have known about unless I went in. The lines are eternally long, and you will be on hold forever if you try to call in. Today my doctor has tried to call in an antibiotic which I need urgently twice, was sent to voicemail both times, and when I called the pharmacy to check (after being on hold for 40 minutes), they said they didn't have it. I told them to check their voicemail and they told me to call my doctor again. What?! read more

Finished my shift late and wanted to swing by for cold medicine checked the hours and it said 12am got there at 11:50pm and they were closed I don't like to be that guy that comes in the last ten minutes but please change hours could have went somewhere else that was open but now it's too late. read more

I visited the store on the MLK day when other clinics are not open, the nurse at this store Ms. Walaa Fayek is outstanding take me in and do whatever is necessary for my need. The software for the appointment is not really working but Ms. Fayek assisted me and provide all whaat is necessary for my treatment. Thank you. read more

Racist Indian pharmacist refused to give me a consultation for my medicine. Shut this pharmacy down.

Terrible pharmacy. Would not recommend to any one. Came in to pick up a prescription that had been called in through workers comp. The main pharmacist was not able to pull up any of my information and instead of doing what was required of him he kept insisting I come back another day, even though I needed the medication urgently. I gave him a phone number I was told he needed to call in order to get the information he needed and he insisted that that was not the right way to do it and that I needed to call, and so I did and of course they reiterated that HE needed to call. All in all I left with no medication, and no help. Absolute terrible customer service. The way the staff speaks to their clients is very unprofessional. Will not be going to this pharmacy ever again. I had to have my prescription called in somewhere else, where they actually know what they're doing. read more

Worst CVS I've ever been to - I actively avoid picking up prescriptions from this pharmacy even though it's my closest because the customer service is so poor, they are so understaffed, and so frequently have problems with their prescriptions. Every time I go here there's either something wrong with the prescription they are supposed to fill for me or for others in front of me. Expect to wait in line for at least half an hour in the evening. Once the pharmacist yelled at customers in front of their children for not waiting in the right place for being vaccinated even though instructions are not straight forward and there was no place for them to sit. The staff is also unprofessional and impolite, though it's hard to blame them because they are so understaffed. Save yourself time and frustration - go to a different cvs. read more

I have had such struggles with the CVS pharmacy at McLearan square! My mother is elderly and requires a large number of medications. Refills are slow, communication with the doctor when necessary is spotty at best. It took me THREE MONTHS to get complete diabetes testing supplies and insulin when she was diagnosed. When most supplies were finally filled. No one thought to mention separate, disposable needles were required for the pen to work. Surely a pharmacy across the street from a large senior facility has dealt with diabetes before!!! When doctor's approval is required to fill a medication, they will not reliably contact the practitioner. The communication break down happens with all her doctors, so the from that end. Working with Medicare can be extremely challenging. When an issue comes up, they don't contact Medicare, they don't inform me that there's a problem, and prescriptions are lost in limbo for weeks. When I contact the pharmacy by phone, they are not particularly helpful. Text reminders are not helpful. Drug names are not provided, just the first letter of the medication's generic name. My mother takes many meds with the same first letter. I cannot change preferences to get better information sent. The phone app requires so many "press this" options that it takes 10 minutes to get automated information, and reaching a live person at the pharmacy is very difficult. They repeatedly text refill reminders for meds I have removed from her profile. The website and app are not intuitive and changes made there are not reflected the next time I log in. I will say that the actual PHARMACISTS are very helpful, but only in person. I do not live with my mother, and driving to her pharmacy, sometimes several times a week, is the most inconvenient experience I've ever had with any pharmacy. In contrast, the wegmans pharmacy in Dulles, the pharmacy we use for our own needs, is wonderful, going out of their way to provide the best service possible. If they were closer to my mother's apartment, I would never enter a CVS again. read more

No problem finding what I needed very quickly, but one cashier and register opened, with a long time waiting to checkout. It wasn't as if another cashier was called until the line really shortened up. Management should do a better job to watch the number of people in line and dispatch another cashier to shorten the time in line for customers. Also, there were no store personnel in the area I was looking and had questions and had to decide on my own. In fact, other than the cashier, I saw no other CVS associates. read more

Pharmacist Steven was very rude and hung up on me when I asked if he could transfer my rx from Walgreens. When I went in to ask he was there and literally started yelling at me. I filed a complaint with corporate. You can tell this guy has little-man syndrome for sure. read more

Prompt service right before the lunch break! Nice service, thank you!!! I do recommend!

This CVS is awful. The pharmacy is awful. The pharmacist is super rude, so much so that even my doctors office mentioned it to me. The staff there is pretty nice but you can't really run an effective pharmacy if the pharmacist is awful. The store itself is ok, but everyone there seems disorganized. Definitely not my favorite CVS. read more

I'd give this place a solid 3 stars, not to mention its open until midnight. This location is pretty big and had a decent selection of the item I was looking for. The store looked pretty clean and things seem well organized. I would have given this place 4 stars but one thing I've noticed in the CVS in Virginia near me is there's no self check kiosks as compared to several of the DC stores. Its somewhat frustrating for me because I lost my extra care card years ago and seriously cannot recall the phone number that it was under at least the self service kiosks you can use the courtesy card so at least you can get the discounts. But that's an overall gripe amongst the various VA locations. Otherwise the staff was courteous and helpful. read more

Terrible, terrible pharmacy. There are always more online and half the time or system does not process the transaction the first time. Do yourself a favor and save some time by going to another CVS Location read more

Recent experience with CVS on Eldon Street, Herndon, VA. Hospital sent in two prescriptions to be filled at CVS. Much needed medications, I might add. I tried for two consecutive days to get thru to this pharmacy, I cannot drive so had to rely upon their mail order system. This CVS pharmacy filled the prescription but the online account showed it was being held up and would not be mailed out until mid July. I called my health insurance plan and their response was since this CVS filled the prescription, I had to work with CVS. It was odd that a prescription would be "filled" and then not ready for pickup a month later. Something screwy there. I could not wait that long, the ER urged me to start two medications immediately. I held for hours, both days and no one would pick up the phone to answer my questions. I called the customer service manager at this location and his response was that due to COVID, they are down to only one pharmacist and one cashier. WOW !! Poor excuse. The CVS on Centreville Road immediately picked up the phone, transferred prescription from Eldon Street, processed it and sent it to me in the mail, all in one day. read more

I don't know is it important for CVS customer service or not ! i see lots of negative review here but they didn't change anything. i'm realy mad there was a guy at the pharmacy his name is Seyed he is very very rude. customer be aware don't go to this CVS pharmacy read more

CVS Pharmacy - Seyed - Drugstores Near Me - HERNDON, Virginia

This is one of my favorite CVSs in Northern Virginia. I pick up medication for my aunt and most of the time in addition to the great service, the pharmacist takes the time to talk to you and answer your questions. They also have a Minute Clinic that provides excellent vaccines read more

As many previous posts mention, this is not the pharmacy to use. There is one significant difference here, they do not treat people kindly. Recommend using any other CVS. read more

I just started using this pharmacy for 3 prescriptions. All 3 refills have been problematic, confusing, frustrating. I used the CVS app for the automated refill feature but it resulted with delays and extra shipping that I had to pay because of inaccurate records. I have had to wait for 45min on the phone to clarify - not updating their records with my doctor's authorization is careless. It also appears the staff at this CVS are not familiar with the CVS app. Training them on the system might resolve some of the issues. Then, have them use it as a customer. read more

Pharmacy staff of always polite and helpful. Lady at the pharmacy went out of her way help me with prescription.

Half the time I go to this CVS, there is a problem! Overcharged, wrong quantities, they don't have my renewed prescriptions in the system that I handed them the week before, long wait in line and long wait on the phone. My prescriptions are specifically written out for 90 days and therefore at a better price than three 30 days. This time they only gave me 30 days at a higher rate than if I was supposed to get for 90 days. They are absolutely terrible! read more

If I would give a pharmacy a 1-star, it would be attributed to the horrible service that I've experienced since being a client there. The customer service is AWFUL. I came in 3-4 minutes after the pharmacy team closed the gate for my emergency asthma medicatio and they denied me service. To add insult to injury, there was a Hispanic woman standing right behind the counter who could have helped, but walked away from me out the door while I still had questions. I work in the healthcare field as a nurse, and I never have seen such tasteless and terrible behavior towards patients and their need for VITAL medication. They have lost another client. read more

This pharmacy is understaffed and doesn't listen to there voicemails when a doctor calls to make a prescription. I had to come back twice and miss an hour of work. read more

I accompanied a family member here to get the COVID booster shot, and the pharmacist was INCREDIBLY rude to me. I have never been spoken to this manner as an adult. I am in absolute shock in how disrespectful, unprofessional, and plain rude the pharmacist is. AVOID this pharmacy at all cost! I will definitely be contacting corporate. read more

I typically loathe going to CVS, but my company insurance and prescription policy only allows me to acquire prescriptions from CVS, so I have no choice but to frequent this CVS as it's the most convenient to home and work for me. I find myself picking up various sundry items when filling prescriptions, and my overall takeaways each time I stop in are: - restrooms are disgusting - avoid at all costs - pharmacy techs are overworked and probably underpaid, but being nice to them and patient means they're more likely to ring up your other items without rolling their eyes - front end is understaffed; there is often a long line of people waiting to check out and only 1 cashier - store is large and has wider aisles than many other CVS copies in the area, but items are messily displayed and it's hard to find (sometimes) what you need, but of course you end up buying a bunch of other crap It's a drugstore. They fill prescriptions. They print you coupons for days if you're part of the CVS Rewards program. Parking is free and plentiful. The pharmacy is open 7 days a week with late-night hours, which is a plus. read more

I needed the giant index cards, and it was late so I found myself here after 2 or 3 strike outs at other local pharmacies. First off the place was dirty. They did have my index cards, so I grabbed them and went to the front noting the utter disarray of the entire store all the while. I was happy to see that there was no one in line, walked up and placed my cards on the counter, and watched the guy behind said counter...continue...to...text. He finally set his phone down and picked up the index cards. Yay, we've made progress, but alas, his phone buzzed and my cards; only inches from the scanner are put down so he can reply to what I can only assume was a dire emergency and his lackadaisical demeanor was a sheer testament to his commitment professionalism even under duress. I mean either that or he was a really, really, really bad employee who couldn't give two poops or a toot about his job. I tend to lean towards the latter, because my index cards and his phone remained locked in a vicious battle for his attention, and my cards were losing. After he had picked his phone up for the second time I asked "how much is it?" As though perhaps I had somehow not heard him announce my total. His texting slows as one hand breaks free long enough for him to hold 1 finger up giving me the visual alert to "wait a minute" Finally, as though my ears had been graced by the songs of the angels; he spoke: I haven't rung it yet. Hold on. I'm a patient person, I have a twisted sense of humor, and at this point I'm amused. So alrighty, I'll hold on, you finish that text. Afterwards I will show you how to do the math to figure out the correct change, should you accidentally blank out the display screen, while you were reaching for your phone. read more

Stopped in to fill a prescription, then killed time two doors over at Bloom and RadioShack. Pharmacist was more efficient than the girl entering prescription information. Fairly large store, saw plenty of essentials on my way in and out. Have had several efficient phone refills since then, and was encouraged to join the ReadyRefill program which seems handy. read more

One of my least fave CVS stores. ALL Counters chronically understaffed. Plus side: they opened a minute clinic with VERY nice staff. But if you then need an RX be prepared to wait. Have been waiting 40 minutes for eyedrops RX right now. Greenbriar store in Fairfax is faster on the RX end of a clinic visit. A plus is Starbucks close by in lot. read more

Don't do your Covid booster shot here! 5:00 appointment took till 5:25 because they were filling prescriptions and the shot people wait!

Worst CVS pharmacy I have ever visited. Slow, disorganized, and rude. Go anywhere else. Seriously.

Had the worst experience filling a prescription at this pharmacy. My doctor sent the prescription at 10 for my daughter. I took my time and came in a bit after 11 to see if it was done. They said it wasn't ready yet so it will take 20 mins. Since I had my daughter with me I decided to come back knowing that it would be ready and she can rest. So I came back around 2pm thinking that it would be ready. The same person said it wasn't ready yet. Told again that it would take a 15-20 minutes. After a couple minutes they call me and the pharmacist, Sam G., told me we don't have a prescription. I told him that my doctor sent it and what it was. After a couple more minutes he says he has it. I have to wait while he gets it ready. After its done and that there isn't insurance for my daughter. I give him my main medical card, not knowing that it should have given my caremark info. He calls the my main medical and says that no there is no insurance. Then hands me the phone and says you speak to them. The person on the phone says you need your caremark number. I know my wife has the number so I call her and she gives that to me and I go back to the same pharmacist Sam G. and he says he can't do anything with that number. He says he can't help me and passed me a paper saying you need this info and he can't look it up. So I call my wife again and sends me the entire card information. The previous pharmacist that was rude and unhelpful has now left for the day and there is a new pharmacist, Ron M., who comes and talks to me. I tell him about the situation and he is very helpful and says he can look it up with just the caremark number. I give him all the information and he gets everything finalized with the prescription. I ask him for the name of the previous pharmacist and he says he doesn't know his name and that he just fills in when somebody is out. That's a horrible model that the people that work there can't tell you what the pharmacist's name is. As I walk out after over an hour and half to get one prescription the manager is there and I complain and he tells me the same thing that he just fills in and from his reaction that this isn't new information about the attitude of that pharmacist. He is able to give me his full name. Overall this was a poor experience with service with the pharmacy and I'll do my best to move all my prescriptions to either a different pharmacy and/or different location. I will be sure to recommend that everyone should stay away. read more