I worked as a cashier at Giant while in highschool an later in their IT department early in my career. I was a big fan of Izzy Cohen and his leadership. The company has not been as great since Giant got sold off to a conglomerate from overseas. Having said all that, this giant is pretty good. It has everything you need. I especially like all the organic choices. They have a beer and wine bar and a Starbucks in-house. Most importantly its within walking distance so I can always run over for those last minute needs. read more

No fewer than 6 of the self service machines were out of order while the customer service manager said in a blase way that they all gotta get repaired, all the while the line becomes a graveyard..... read more

This store is horrible. Customer service is horrible. They have 2 full service lanes open and 15 self checkout. And about 50% of the time I get ice cream or items from the frozen section. They have thawed and refrozen. I keep trying to go back instead of using Safeway or Wegmans. Every time I do, it's a reminder why I don't use this store. read more

The escalators from the parking level never ever seem to work and today I was there and the elevators didn't work either. Don't plan on buying any more food than you can carry with two hands because it's ridiculous to have to empty an entire cart at the top of the stairs and walk it all down to your vehicle. This place really needs to step up their game. read more

I never knew there's such a thing as Giant with an in-store bar!!! I'm not a drinker but I thought the concept was neat. There were few customers / couples watching the game and drinking. Sorta like a neighborhood bar but in the middle of Giant grocery store of all places. The garage parking is free if it's under a certain amount of time and the store offers good bakery items and hot chicken wings and fried rice bar. I bought some spring rolls that tasted nice and crispy but the sesame chicken was over cooked and sickly sweet. The general tso's chicken was surprisingly spicy. It caught me off guard. LOL!! I wouldn't mind revisiting whenever I need something quick to pick up given the ease of parking. read more

Stopped in a couple of weeks ago, as I habitually do, locked up my bike on the bike rack outside, and walked into the store. The security guard inside the entrance told me that I am not allowed in the store with a backpack. I turned around and walked out. The security guard started following me and told me that I could put my bag in my car. I pointed to the bike helmet strapped to my head and told him that I did not arrive in a car. I turned to walk away again. The security guard pointed to the floor near the Starbucks at the entrance of the store and said that I could leave my backpack there. Yeah, don't think so. I mention all of this to save other cyclists who use a backpack to bring home groceries to spare them a similar experience. Fortunately, Wegmans, Wholefoods, and smaller grocery stores in the neighborhood very much want our business. read more

What a great super market. I'm sorry I'm from NJ and NY so I'm spoiled, can't give it a 5 .what super market has a bar with hot dog samples!? But how does anyone drink, mask, and shop? Is it me? They have a nice variety of produce very fresh, believe it or not south Jersey produce are horrible! The store was clean and the offer self checkout. read more

Giant Food - Have a drink while shopping! Great idea! How do you do that when masks are mandatory!? - Grocery Near Me - Washington, DC, District of Columbia

The cashier who was working at register 1 on 122324 between 5:30 and 6:30 time frame needs some serious retraining. First she seemed like I should put my items closer before hitting the button to move them towards her then acted like it was an inconvenience to double bag. When I reminded her I have been a customer since 2014 she said she didn't care and it did not make me special. If this is the type of employees who are going to have then customers will go elsewhere. read more

It had been some time since I had been to this specific Giant but I sometimes come here just because it's close to my work. The first thing that I noticed when I walked inside was the beefed-up security. I was told that backpacks like the one I was carrying is not allowed in the store. The Guard waivered and allowed me to bring the backpack inside as long as it was in a shopping cart. I only wanted to pick-up a prepared salad for lunch, as well as, a couple of other things that I needed for my fridge at home. The Santa Fe salad looked too good, and it included some grilled chicken strips, black beans, corn, and shredded cheese. It also had a couple packs of dressing, although I'm not clear about the flavor. I had a few minutes to spare, so I also got a box of Captain Crunch cereal, a half gallons of skim milk, and a box of strawberry pop tarts, why not. The prices here seem to be in line with all of the other grocery stores in the area. read more

Giant Food - Grocery Near Me - Washington, DC, District of Columbia

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This is a nice shiny DC grocery store. There is an attached parking garage but you only get 30 minutes of free parking. I didn't see a validating machine in the store to access additional free time. There are 2 entrances from the garage but one of them is closed. The produce is fresh. The deli counter has a good selection of fresh pre sliced meat & cheeses and good, fast service if you don't see want you want. This is a big, bright attractive store. You will find everything on your list here. Giant has good digital specials and coupons. There is an app that you can confirm with a phone number that gets you extra savings when you shop. My big complaint is many of the coupons require a minimum $25 purchase. Prices rang from low to moderate. Customer service is good and friendly even at the self checkout. Until next time be kind to each other. @yelpdc #giant read more

Giant Food - Grocery markdowns! @yelpdc #giantfood #75percentdiscount - Grocery Near Me - Washington, DC, District of Columbia

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This is the closest grocery store to my house so I really have tried to make it work but it has just gone so far down hill in the last several months that I will never return. - The produce is disguising and doesn't last more than a day if you can even find anything acceptable. - The self checkout is the most annoying process ever! Every second it reminds you to scan your items even after you already did. - Navigating the narrow isles has become impossible since the small carts have been removed and replaced with huge old ones. It seems that restocking is now done during the prime shopping times so the isles are completely blocked with staff and boxes. - The seafood used to be good quality but has also gone downhill. I will give one mention of good credit, the sushi is good for a grocery store and the deli counter is good and friendly. Unfortunately these two nice points are not enough to keep my business. Back to Safeway it is! read more

Living in this area you have a few options to shop at: Trader Joe's, Wegmans, Safeway, Rodmans, Whole Foods, and Giant. I have shopped at every store and each has their pros and cons (like Trader Joe's is cheap but has bad meat selection). Giant has some pretty bad cons. The service is typical, but every time you self checkout you're bombarded with "a service member is on their way to help" because you didn't put everything on the scale or the bag wasn't balanced properly. And if you bring a bag there's a security who has to check it. So they have a security on payroll and a guy who checks the machines in self checkout but they can't afford a janitor to clean the store. It's pretty dirty. They also can't afford to ever fix the elevator or escalator leading into the parking lot. If you have a bunch of groceries and need to get them to your car good luck. So all together this place has horrible logistics and limited selections on food, plus they have a bar for some reason. read more

This store is conveniently located, but clearly an older store that would benefit from some slight updating or remodeling. The downside to this location is the African Security guard. At first, I thought he was a greeter as he seems to be really friendly with white customers, with full grins ear-to-ear and waves, but no, turns out he's a security guard that routinely follows black customers around the store as they shop. I've had to observe his behavior at least a dozen times where he does this and has routinely done this to me, every time I've visited the store and he was standing at the door. I've witnessed him following other black customers around as well as they shopped. It's exhausting, insulting, disrespectful, degrading, and harassing to have to go through this, just to do what the customers he's respectful to are allowed to do, which is carry own with every day life in peace. read more

I'm really disappointed in this Giant's attempt at carryout lunch. They have expanded their sandwich, panini and pizza menu, but the sandwiches in the display all look dry and weathered by 2:00pm. The service was slow and very surly - I felt like I was interrupting his other, more important work. I ordered a panini and waited for about 6 minutes, which was totally acceptable. They have installed a cash register there at the counter and I asked if I could go ahead and pay while I was waiting. I was told I had to walk all the way over to the registers to pay. That is not very conducive to 'grab and go'. With the fancy new Wegmans one block away, Giant needs to step up their game if they hope to compete in the work lunch market. read more

This is my home Giant so I come here a lot. I lost my credit card (my only one) here on Sunday and was in a panic trying to find it. FIVE HUGE STARS TO DESIREE IN CUSTOMER SERVICE for not only helping me SO quickly, but promising to keep it safe until I could come to get it the next day. Desiree, you are my hero! Thank you! read more

A decent well-stocked supermarket in Cathedral Heights. I've been shopping here for the last 4 years or so and have been generally pleased with the overall experience, including the helpfulness of the staff and their offerings. In recent months, one of the highlights of my shopping experience has been being greeted by the security guard at the entrance, whose name I unfortunately do not recall, but whose cheerful and friendly demeanor has made me feel welcome. I do, however, have two complaints. First, one of my major pet peeves is when supermarkets alter the layout of how their products are displayed, so that as a consumer you end up spending extra time looking for products that are moved to a place different from their regular placements. This store moves things around quite often and it's very annoying. Second, I wish they carried Jenni's Ice Cream, as most supermarkets in DC already do. read more

I have tried. I waited 20minutes for a clerk at the fresh food counter. Much of the produce looked old. One clerk was restocking produce right next to customer who touched every batch of parsley before buying one! The clerk said not a word. I have grown tired of the self checkout because with each order lately the machine stopped to await a correction by the clerk. This is happening more and more. so today I waited on the regular check out line. The woman was efficient and friendly. I put the receipt in my bag and walked to the door where the CART WHEELS WERE FROZEN. Along came a man with a security company badge. He asked whether I had gone through self checkout. I said no. He then asked for my receipt. All he did was look at the receipt, he did not look at any of the items. He said it was a misunderstanding. I asked whose? He unlocked the wheels of the cart so I could exit. I the. sled him " what more do you want out of me? I played by all the rules and paid for every single item. Then to be accosted and searched like a common criminal. Take yourself elsewhere. It is clear that Giant is small minded and does not want our business. read more

Usually my go to supermarket in the area. Laid out nicely, good service, and the lines move pretty quickly. But if you do an online pickup order, make sure you call to tell them you are there, then call every 15 minutes afterwards to check on that order. Almost every time someone will come down to deliver someone else's order and they will tell me they never got the call for mine. Most of the time it'll take about a half hour but I have waited for more than an hour. That part of the garage is a sauna in the summertime too. I'd go with delivery or just go inside to shop, it's not worth the wait and the loss of water weight. read more

I live closer to the Van Ness Giant. However, I love this location. The store has a HAPPY HOUR. Can you beat that? The shopping carts have wine glass holders! The drinks are excellent and they let you sample the drinks. The store is much more like a suburban grocery store. There is plenty of space in the store, and they have great high ceilings. The parking garage is free with validation and it is easy to get in and out of the garage. They have a great hot bar and salad bar. They do have a bigger selection of products than most stores in this area, which is nice. Note: I can't remember their names, but the people who work at the bar are ALWAYS super awesome! read more

Giant Food - Kiwi pineapple sangria A+++ - Grocery Near Me - Washington, DC, District of Columbia

Ridiculous service at self checkout, I scanned everything and I needed help to add quantity of pomegranate the guy who works at self checkout came after long time and took one of my items from left side which was already scanned and scanned it again, I was shocked and asked for reason he yelled at me and said ok I will take it off , I said this is ridiculous, I need help with something else and you mean I put something on bag that I have not scanned??????????? So disrespectful Wow, he took it off and run away. read more

I started shopping at this location a few years ago after having fallen in love with it during my first visit from my home in 16th St. Heights NW. I just shopped at the bakery this week for the first time and had an excellent experience! I was throwing my son a 5th Birthday Party, he loves Spiderman, and we expected numerous children. Theresa the Manager was great to speak with and in-person, and she helped me pick out the right cake and informed me it could be baked on Friday and held overnight for an early morning pickup on Saturday prior to the party (the cake was going to be huge, enough for "65" people, and would not fit in my refrigerator). I went into pick it up at 7:00am on Saturday, it was both ready and looked awesome, and both the price ($69.99) and customer service could not have been better. I also had the opportunity to meet Rabiaa the baker, also a joy to chat with and truly gifted in the art of baking. My son loved the cake, as did the many children and adults that ate from it, and my wife and I could not be more grateful. Thanks again to Theresa, Rabiaa, and the many terrific employees at Giant Store #2379! read more

Giant Food - a spider - man birthday cake - Grocery Near Me - Washington, DC, District of Columbia

Oh, the inner conflict that is summoned when evaluating THE cathedral commons giant. As my meditation book instructs: "there is good and bad in everything." Buckle your belts and twist the radio knob because this will be a wild ride. Any (now) young adult who "came of age" remotely close to this joint understands its importance. My memories here include: purchasing yogurt at 11 PM as a junior in high school; dodging a teacher completing errands; enduring a college interview in the Starbucks (in retrospect, a unique choice on the university's part, given that the interviewer and I were in eyeshot of the alcoholic bar. Que Sera.) Sentimentalism aside, some of this Giant's PROS to the average consumer: (a) abundant underground parking, (b) random items going on sale i.e. the saturday special of Martinelli's for $1.99, (c) the cast of characters, it's just a great spot to people-watch, (d) the lovely security guards greeting customers upon entry, genuinely kind and welcoming people. CONS: (a) the freaking high prices (I understand this age is one of inflation, but that is little consolation when I can buy spices at Trader Joes down the road for a quarter of Giant's costs), (b) janky looking produce/ meat, (c) the closure of the once-operative back elevator which means there is only one exit now and store is more congested towards Wisconsin ave, (d) Starbucks that is perennially short of whipped cream, cold foam, grilled cheese, etc. The more you know. Overall, the staff here is wonderful. read more

"We didn't get a trailer today" said the assistant manager. Again. The Cathedral Heights Giant sucks. Again. The new Giant. The old giant was bad, scuzzy and empty. The new Giant was great when it opened and was a true competitor to the Safeway in Georgetown. It has been downhill since the early days. Today the store has empty shelves, no fresh produce, bare meat trays, and spoiled fruit. Sad. "We're supposed to get two trailers tomorrow" I was told. Right. read more

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This is where I shop the most for my food. I really like it because the produce is always really fresh which is not something I can take for granted living in the city. Their selection is huge. They have an underground parking garage that validates your ticket which is also so nice. Always a pleasant time there! read more

The worst customer service ever. Like ever. I only go here when I have to because it's so conveniently located near my house. If I have the time I drive to Trader Joe's or Whole Foods because customer service matters. Giant prices are not great either. read more

I like the store and usually shop at it--nice staff, good selection. However, I have mobility issues, and over the past few months, accessibility has become a major problem to the point where I could not get up to the store from the garage tonight. For at least 2 months at least one escalator and one elevator have been broken. That's been bad enough. Today, both escalators and both elevators were broken down. I think this puts the property in violation of the ADA. Why is this property on a downward slide? When will this be fixed? read more

Everyone in the neighborhood had high hopes for this iteration of a Giant store that had previously existed on the same spot, and was raised to be rebuilt as part of the Cathedral Heights development. It was nice when it opened, clean and good selection, super helpful employees. It's been sliding of late, and the COVID crisis has exacerbated the problem. The past few times I've been, there are employees who aren't properly distancing, and some don't wear masks properly or at all, particularly the younger ones- the older long time employees are much more adherent to the rules. Yesterday, there was a security guard at the front door with no mask, standing and chatting way too close with two other (mask wearing) employees. I've seen some workers joking around and breathing on each other's lunch bags, while standing in the aisle. Reported that incident in an email to Giant HQ, and not a word of response- they evidently don't care. Today, there was a customer wandering around with no mask. The entrance is an annoying bottleneck that requires folks to pass way too close going in and out. They don't require people to wait outside, even during peak hours, which results in way too many people getting way to close to one another while navigating around the store. There are often very long lines at check out, requiring customers to wait for extended periods. The check out areas are cleaned infrequently. I lay all these problems at the feet of management, which is obviously not up to the task of seeing that both employees and customers are following the rules, for the safety of all. Trader Joes and Wegmans are very strict about adhering to social distancing and cleaning guidelines- Wegman's cleans the conveyor belts and check counter between each customer, and I feel much more comfortable going there, even if that means a drive. read more

This is the second complaint I need to write about untrained pets in grocery stores. As a retail food establishment you very well know that this is an unsanitary practice. You are allowing untrained dogs/pets within your store riding inside shopping carts. I do understand that people with service dogs should be allowed, but service dogs are well-behaved, and they do not sniff, or lick food, or ride inside shopping carts were food is placed. Allowing a pet inside a shopping cart that among other things carries food for human consumption is unsanitary and it may pose a health hazard since you don't know the health history of these pets. Nobody knows if they have regular veterinary check-ups? Or any health concern that may pose a risk for others. Pets shouldn't be touching surfaces that are in contact with food for human consumption at retail food stores (shopping carts, aisles, conveyor belts, etc.) What are the state guidance and regulations for the retail food industry, especially in a situation like this one? Food safety should be the priority in a establishment like yours. read more

We are regular patrons of Giant at Cathedral Commons since its opening in 2014. -One constant flaw of the store : the lack of cleanliness of its toilets and the foul smell. This has been going a few months after the opening. The two other flaws are related to the situation created by covid-19 - A fault related to misinformation of the grocery department : We called to ask whether frozen vegetables have been brought to the shelves since we found them empty twice. We were told by the employee that the shelves have been filled with frozen vegetables. Twenty minutes later we were at the store and the shelves were almost empty. They could not have been emptied in such a short time. - The disinfectant wipes are often missing in the dispenser at the door. A crying difference with Trader Joe's which offers plenty of it at the door and has assigned an employee to sanitize the caddies under our eyes. read more

Adequate foods...self check out was a nightmare..as usual.... Had to have assistance twice...surly woman...equally surly man at fish counttthen was delayed in exiting the parking lot...someone stalled the exit machine...an attendant fixed the problem after ten minutes...my 30 minute free fee for parking was over by one minute...guess whose fault...cost two dollars...buyer beware...never again...SAFEWAY here I come!rr. Added today: No one was at the fish counte12:15 so I waited ten minutes. I then asked the delightful man at the cheese counter for help. He paged the fish man who was obviously not happy when h arrive five minutes later. I asked for a pound and a half of sea scallops but I stopped him at 1.1. He complained that I did buy "near one and a half pounds. " Surly dude. Also this place needs a good cleaning! read more

Good grocery store. Seafood manager is a kind of a dick but the seafood itself isn't bad. Also, there is a bar. All said, a nice grocery experience. read more

This is the centerpiece of the new Cathedral Commons development. A development which is far from finished, but the grocery store is open, so I'm reviewing it. This is not a natural foods store as such, but they've made a real effort to sell themselves as one. Like many grocery stores, the produce is the first thing you see, but the second thing is likely to be their juice bar, and the third will be their natural health food aisle. The regular grocery store stuff is actually buried farther back. Selection was okay; oddly weak on milk alternatives, but strong on other things. Probably three stars on that basis. It is, however, one of the easiest to navigate grocery stores in the area, and has a large self-checkout area that apparently is using better technology than the other Giants I've visited because it didn't mess with me as much as these things sometimes do. The store appears to be lit by genuine sunlight. What's more, they were making a genuine effort on customer service throughout the store; I saw a number of people getting help, and though it sounds odd to say, they have the most pleasant and helpful employees at the self-checkout area that I can recall seeing. All of that is enough to nudge them in the area of a four star rating. Their hours are also very generous; 6 am to midnight every day if I read correctly. Transit notes: they have a garage, with 90 minutes free with validation and elevators and escalators to the store. The cathedral area is well away from the Metro, so you're probably either walking or driving. For those that do not have a PhD in DC street maps, this section of Wisconsin Avenue is busy and does not have left turn signals for some reason, so try to avoid turning left by taking sidestreets if driving northwards. read more

Not sure where this store's staff is trained in customer service and appreciation, but how about a smile and a hello? Or asking if I found everything okay? Or making sure my Giant member number is entered? Or not making me bag my own groceries? Giant needs to ensure their staff here are trained in basic customer etiquette. Treating customers well is a simple thing but key to making sure customers feel welcome and will return. So, unless it's a matter of my own convenience, I'll take my grocery business elsewhere. Bonus comment: A number of staff here seem to think it's okay to trash talk at volume in front of the customers. Again, it's all about making customers feeling respected and appreciated. read more

CHRIS, the department lead, was really rude and dismissive when I needed to get a refund for a money order. He kept interrupting me to "speak clearer" because I am asian. Super racist remark and action towards me that I was not okay with. The associate Kandy was a great help and was super friendly towards me. Chris however does not know how to treat customers well. He should also teach his employees how to transfer a money order correctly. read more

I continuously buy EXPIRED food from this Giant- food that is either labeled good for 1-2 weeks but has mold on it, or food that has been put on the floor with a past-due expiration date. This has happened 3-4 times now, but today's purchase has been the worst thus far. Today around 6pm I bought this pack of caramel apple squares, and now at 9:50pm (it's been closed this entire time), every square has clear/cream fuzzy top layer that is CLEARLY MOLD developing. The box says this is good until 9/15, which is 11 days from now. I've dealt with this store putting rotten onions out on display for weeks, and I've dealt with molded strawberries 3 days after I've bought them, but this is crossing the line. This is supposed to be a fully packaged product that is clearly expired and growing mold, this location doesn't even care. Would return but I threw my receipt away in the store. What a waste of money, food, and time! Posting this so something can be done because I'm OVER it! read more

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This Giant Food has a confusing layout if you are doing self-checkout. It wasn't designed properly. But, I did find what was needed.

This review is for the buffet. That shit is NASTY and $7.99/lb?!?!?! I paid $12 for basically dog food, it was so awful.

This is my neighborhood grocery store and I am so grateful for it. The selection is good, the employees are friendly, and the parking is validated. Additionally, the staff worked very hard during the COVID stay-at-home order, risking their own well-being to ensure that shelves were stocked so we could shop. Many of these poor reviews have to be from people who have never had to shop at truly sub-par grocery stores. This store is wonderful. read more

Don't go here. The parking makes it soooo stressful. It's only THIRTY minutes of validated parking and it's a huge store. On top of that the customer service helper was rude and didn't solve one problem... go anywhere else to get your groceries read more

My cashier wore no mask and decided it would be a good idea to wipe her nose with her fingers and then with the very same set of fingers, apply lip gloss while she was ringing me up and handling my groceries. Beyond disgusting. Tighten up Giant. Usually my experience is much better. read more