The food here is always amazing. That being said, the staff has some sort of attitude issue which i cannot stand. Not all of them of course, but some think that they do us the honor of accepting us.
We ended up spending close to 1K and we were only 4 people. Yet we got extremely poor service.
When we got there, one waiter recommended a drink that ended up costing $60 per shot. We only found out the price at the end when we tried to re-fill. Who suggests that as a first drink without a warning?
Anyhow, another waitress then asked us progressively what we wanted (entree, main dish...ect) and we ordered accordingly. When we got to the main dish, we were told that our choice takes 1h to prepare and that we wont have time to eat it because our table is only reserved for 2h. I argued that is not our fault and that we should have been warned from the beginning. In addition, we ordered on time everytime the waitress had requested it. She didnt want to accomodate us but we agreed to eat something else in exchange of keeping our seating. 30 min later another waitress who we never say the whole night took over and told us the agreement doesnt work and that we have to change seatings regarldess. We argued our case without success. 30 min later, the chef came causing a scene and saying we wont have enough time. We finally got them to bring our main dish (they of course forgot the side dish salad which they nevertheless charged us for) and we ended up having the time to eat it fast fast. Ultimately, we had finished on time anyways and this entire thing lasted 1h. In no instance were we provided with a solution, a free drink or anything else to compensate. If we were told to change seatings but that desert was on them instead of arguing with us and giving us attitude we would have been fine. Instead they made us feel unwanted and we were pretty much rushed out. My friends, who always tip 25-40% sometimes, decided not to which caused another scene where we were explained how wrong we were and that it was "weird". I am sorry, but when a table spends close to 250/300 per person in a short window of 2h and your waiters do not warn anyone about cooking time and blame you, the restaurant is the problem, not the customer.
easily, they could have proposed free cheap drinks to the next clients and to us or just could have not said anything and we would have finished on time anyways.
extremely arrogant. read more