Terrible experience. Wish we'd never gone here and wasted a night of dining while visiting Montréal.
We booked 2 weeks in advance and let the restaurant know in the provided section about food allergies, then followed up after the confirmation email was sent to ask that those were noted, no response. Then called the day before and left a message to make sure we did our part to notify, no response. When we arrived no one was aware of the food allergies. Not a good way to start.
Then we were tricked by the waiter into spending more money than we wanted to with menu choices that held a different price than the fixed one, but he sold as "options." He also served me two $50 glasses of champagne, one that he called a sparkling wine to start me off before the tasting, and one that he said went with the scallop course and poured as if it was included. We had already paid for the wine tasting menu, and I was served the first $50 glass as part of the wine tasting menu at the end of the meal, why sell me a $50 glass of champagne if I'm tasting it later, but call it a sparkling wine? To cheat us out of more $.
I was also served 2 courses with dairy in it, which I'm allergic to, which we found out after we'd started eating them. The first waiter we had left halfway through, and the person who then took care of us was absent for the start of 2 out of 3 of our final courses, my wine pairing being topped off as apology, but we missed some information that could have been helpful to my health.
When we spoke to the owner Massimo about all of this the day after, he said he was embarrassed and apologized, he said it was distasteful and dishonest, it was. He promised to follow up, he didn't. He then promised to send a gift card and a refund for the wine, he didn't. It's been a month. To be extorted than lied to has been a horrible experience. What's most disappointing is being lied to by Massimo in the aftermath. I hope they do right by future customers, no one should be given this kind of run around.
To note- We paid the bill at the time and tipped 20% as we always do, but did bring up the issue with the 2nd waiter before we left. He offered to give us our tip money back ,which we refused, then insisted we take a bottle of champagne, $59 listed price online. We were traveling so the bottle of wine was a hindrance as we weren't checking bags... we gifted it to the concierge at our hotel for taking good care of us. We believe in being good people, it's too bad not everyone does. read more