They lost one of my son's urine samples. They lost another son's labs TWICE. He has a medical condition and we needed the labs Stat, which is why I called Get Labs. They tried to make up for the lost labs by coming free to re-draw but ended up losing those as well. Our child's specialist requested we never use this company again. ​ read more

I had my labs drawn on 03/16/2024. To date 12 days later labcorp, myself nor my doctor have the results. I have tried to call Getlabs, email them and text them and NO WILL RESPOND. I paid $100 for the convenience and simplicity of what they claim to offer. I am now without the blood work results I need and $100. SO DISAPPOINTED read more

As a physician and former customer I would never recommend this company to anyone. GetLabs hires unprofessional people. The phlebotomist that was scheduled to do my blood draw came to my home and refused to speak to me. I had to ask her to leave and canceled my service due to her such appalling and unprofessional behavior. I have made multiple attempts to contact the company with no success or response. I have reported this company to the Better Business Bureau. Please use another company for your in home lab service needs- I certainly have. read more

Absolutely terrible customer service lately. I'm T1D so I get my blood drawn a lot. Used GetLabs numerous times..weekends, weekdays. The last two times I've scheduled they texted me hours before my appt stating they don't do "STAT" draw between "x" hours. First time was on a weekend. Mind you, I almost always have scheduled on a weekend. Ok, things change - I will do it on a weekday. Pretty crappy to text me hours before as I had scheduling conflicts but whatever. Fast forward to today & text message stating your appt moved to 12-2pm tomorrow. No "STAT" appts in the AM. I work. Not easy to do this in the middle of the day, especially when fasting is required. There is no way to actually speak with someone, only text or email - awful way to do business. I loved the convenience of their service but they clearly have gotten too big & can't keep up. read more

DO NOT trust this company with your blood work. They lost my blood and literally had no idea what happened to it. My blood work was fasting and due to my schedule, it was very inconvenient to redo. In addition, I needed this for an urgent cardiac prescription approval from my insurance company so this was really irresponsible. I don't know how many ways to say how much trouble their substandard service caused me. read more

Pretty much same as other reviews canceled 5am for a 5am lab draw. Sounds great but if like so many reviews before me they can't be reliable or show up what's the point. Leaves people scrambling for a solution. read more

Had my 1st appointment with this company Getlab and was very impressed. Getting my medical labs completed in my own home was nice. I received a text message when my technician Karina would be arriving. Karina then messaged me she was her so my family wouldn't wake up and the dogs could be out. Karina was amazing, she made me feel at ease. She was very professional, polite, and we had a nice side conversation which made the experience so much better. Explained everything as she was doing it. I would recommend this company and Karina for sure. Very pleased!!! read more

Terrible and a waste of time. They rescheduled my appointment last minute for the next day between 7 and 9 am. The next day at 8:30 a.m. the girl called and said she couldn't come for another 2 hours. I had been fasting and had gotten ready before 7 a.m. This is a lack of respect for the patient. There is no phone number to call and talk to anyone before your appointment. Will never use them. read more

Melanie came out today to draw my labs at my home and I am so happy I decided to use them. She we very professional, punctual and kind. One of the best too at drawing blood. Some have trouble getting my veins but she was the best! Worth every penny! Thank you for this service! I'll use it again when needed! read more

Tried this service for the first time today. It was convenient and a good experience. Shoutout to Shari for being so sweet! She showed up on time, was kind, and completed the blood draw (even though I have pesky veins that are usually difficult for techs). Will use this service again. Worth the 25-50$ bucks for me. read more

this has been the worst experience of any lab company I have worked with. GetLabs came to my home, obtain the blood work, and charge me $99. To this day, Labcorp does not have my results which allows my rheumatologist to script my meds. You cannot contact them because their phone is always busy. I recommend that you stay away from this company. Yes, it is convenient having a company come in and it's sometimes worth your time and money. But GetLabs is a fraud. Trust me. read more

Terrible, terrible, terrible! DO NOT USE THEM! Wish I saw the reviews here before I used their services. I booked a specific time in the day to fit my work schedule. The tech messages me early that morning and asks me if she can come earlier. Honestly, it was an inconvenience, but I said OK. Could have said no, so that's on me. They get their job done and say they will deliver it right away. A little while after, I get a message from the wrong lab that they have received my sample. I text the support and ask them what's up and they blatantly lie to me that the sample was delivered to the lab I had requested, but they will escalate the issue. I check in after a few weeks - nothing. I am now getting a bill from a lab that my insurance didn't approve and I reach out to them again (after a month of nothing!) they dare tell me the same lie and tell me to call the lab that I am getting bills from and ask them why they are sending me bills, because my sample was actually at the lab I requested, not with the lab that is sending me bills...but they will escalate the issue again... DO NOT USE THEM! Unless you want to pay for labs that your insurance doesn't cover AND get charged an additional $50 for that privilege. read more

Do not use this service. They stood me up and then tried to tell me my appt was for another day. I sent them the email confirmation showing the correct day. If you're changing the date, common courtesy is to notify the client and confirm the new date is acceptable. read more

Easy to set up and schedule. Eboni, the provider was prompt and did a great job. A great service for those unable to travel for lab work

I would give zero stars if the options was available. LabCorp didn't receive results from GetLabs. Trying to contact Getlabs for answers is difficult. Also, they say they need one business day to find my order and this is when I provided them a confirmation number. read more

I was very impressed with the service. Showed up during time window and was friendly and professional. Was dreading sitting at LabCorp waiting forever with people who had God knows what. I got to sit at home. Well worth the charge. read more

First of all, contacting the company is extremely difficult. After the third attempt, I received a response by email. I was telling them that the tests would be performed on an autistic child. They responded by email that they have experienced pediatric professionals. In the morning of the test day, a professional from the laboratory called me saying that she could not perform the test on our son because they did not have permission from the company, due to the risk of lawsuits, and that they only treat children who stretch their arms without objecting. This is somewhat rare, since children by themselves (typical or atypical) are not very cooperative in tests of this type. For example, as a pediatric dentist, I do not choose the patients I will treat. If there is a more complicated patient, I study the case, but I treat the child. This is being professional. This is being serious about what you have set out to do. Now, they canceled the exam because they simply refused to accept my autistic son. I hope that I can at least receive my money back ($99). I do not recommend the service if you have a child, because there is no professionalism or empathy with the customer. read more

Avoid! I know the convenience of at home lab work is appealing but it's absolutely impossible to receive any customer support. I had an appt scheduled for Tuesday 1/3/24 and was given a window of 7-9 AM. I fasted for the labs and waited 2.5 hours to receive a call from the phlebotomist at 9:30 telling me she had car issues. Which was fine, life happens. She tells me she will come today, 1/4 at 8:00 AM. Guess what? She never showed up. I was so fed up that I ended up cancelling my appointment when she text me some nonsense excuse again. I then submitted a support request asking to be called so that I can get the $79 refunded that already has been charged to my account. No phone call. Made a post on the Facebook page and the page replied back and forth a few times. Still no call!!! There's not even number to contact. Absolutely horrible company. read more

Karina drew my blood first thing this morning and was an absolute delight! This was incredibly convenient and allowed my to complete a necessary task without time off from work. Absolutely worth the small fee! read more

We've used GetLabs twice now and both times the tech has been on-time, friendly, and the whole process has been super quick and easy. I wasn't sure about the idea before I booked, but now I don't think I'll ever go back to a lab again. It is sooooo convenient and worth the fee to have someone show up at your house, take the sample, and leave. No lines, no waiting, no travel time. Highly, highly recommend! read more

Why did AHCCCS stop partenering with GetLabs this service has the nicest worlers in the business....they make you feel comfortable as I so dislike needles....this service needs to go global read more

Changed my appt time less than 24 hrs from appt time and then did not show up. No call as common courtesy to say running late. And has audacity to charge my card $79 before performing service.. do not use. read more

They really are very unprofessional when it comes to communication so know that before you book. I made an appointment yesterday for today between 1 pm and 3 pm and paid the $79 fee (it seems to be only $35 if you can book after midnight for the next day.) I woke up to a text message, this morning, that was sent before 7 am confirming my appointment. I then received an email confirmation letting me know that they would be collecting urine as well and that I should make sure I was hydrated, drink plenty of water, and not use the bathroom prior to my appointment. They don't seem to understand that it's not always easy for us older patients to not be able to hold on for that long. They also said they would contact me when the technician was on the way. So when 2:45 pm rolled around with no word I decided to give them a call to see what was going on. I waited on hold for about 15 minutes and was finally connected to someone named Emily who said she would check with a coordinator to see what time I could expect the tech to arrive and she proceeded to put me on hold for another 20 minutes. When she came back she said she would call me back when she knew what time I could now expect the tech. I gave her both my number and my husband's number and reminded her that my bladder was full and getting uncomfortable, she said she understood and promised to call back. After waiting nearly another half hour I called back and spoke to Emily again, she hesitated and then told me she was told to reschedule my appointment. I explained that it's not easy for me as I have to rely on my husband being home to get the door as we live in an upper apartment, I'm homebound, disabled, and on oxygen due to long covid. I asked to speak with someone else, yes my inner Karen came out, and I was connected to someone named Vicky. (sp) While I was speaking with her, hoping that maybe they could still send someone to me I got an email & a text letting me know that my appointment was canceled and refunded and that I should make another appointment!! I was not happy, to say the least, a totally wasted day for my husband and me, and what upset me most was that I was told by Emily that she call me back but she never did. I took the time before making the appointment to read all the reviews and most were pretty good but mostly all of the 1-star reviews are for this very reason, a no show, but all of these seem to come out of AZ and I'm in NY and didn't see anything negative so I thought I'd give them a try. What a mistake. First, they get you with the pricing, you'd think booking short notice would be more expensive but no. Then the lack of communication and how long it takes to talk to someone is just too stressful, not as relaxing and convenient as they advertise. Good luck to anyone that wants to use the service, I hope you have a better experience than I did. I know this is long but I had to share my experience and be upfront and honest. Shame on them for treating homebound seniors this way. read more

Getlabs - Appt. Reminder - Laboratory Testing Near Me

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I needed to do a fasting blood draw, but the Quest Diagnostics and Labcorp schedule was booked way out. My wife happened to see the Getlabs home visit option on the Labcorp site, and they were available the next day and it was only $35. I was very impressed with Jermiy's (that's the right spelling) punctuality and excellent service and attitude. He was in an out in about 10 minutes I think. I'll recommend Getlabs to my family and friends and will use them again. read more

I really thought this company was too good to be true, but it really is that easy! I made an appointment online and they came out to my house a couple days later to draw blood from my 6 year old. The phlebotomist made my son feel very comfortable and answered all of his questions. Lab results came back in 4 days. Very pleased and I will let all my friends know! read more

The company is not reliable. The staff is unprofessional and refuses to correct their mistakes. They cancel time-sensitive appointments for no reason. Use other companies that are more professional. read more

I had to call them multiple times on the day of my appointment for an ETA and they kept telling me the phlebotomist was "stuck in traffic" or "very very delayed" (these are verbatim quotes). Then I called again after my appointment was due, given the no-show, and they said "sorry, she is stuck in traffic so she won't make it". So my appointment completely got cancelled in the least upfront way. Highly unprofessional and makes me question their reliability as a whole. read more

Lost my blood work. I will never pay to have them come out again. I've never had a problem when I went to their facility to get a blood draw. Do not recommend this company coming to your home. read more

Totally incompetent phlebotomist. My husband is homebound and oncologist is trying to figure out the source of a possible bacterial infection. So rather than waiting for a slow Medicare sponsored company we paid out of pocket ket for Getlabs to come out right away. What a mistake! After waiting for over a week for results, we find out that the samples were not handled properly (they did not use the proper vials) and were not accepted by Labcorp for analysis! Meanwhile the fever goes up, and the patient suffers. I would sue these careless people, if I could afford the time and money. Do NOT waste your money and stay away from these amateurs !!! read more

This is such a convenient service...I have used it twice now and on both occasions the phlebotomist was so nice :). I have 4 kids and a total lack of time, so this is absolutely the best way for me to get stuff done! read more

They are very difficult to work with. Tech first visit lied about me not being charged, I was offered a second visit no charge, the tech was late so we had to reschedule, and this morning they were supposed to come and were again late. They are horrible to work with. I wasted a lot of time and money trying to get this done. There are competing services, choose one of those instead. read more

I had labwork / blood drawn in my home by Judy from GetLabs , this morning. Being fasting, it was great that they had appointments between 6-7am. Judy was professional, courteous, painless and friendly. I can't say enough about her and the service. Not to have to wait in a waiting room around other, possibly ill people in this COVID-19 era is an obvious advantage, not to mention the convenience. When i need more tests i will definitely contact GetLabs ( and ask for Judy ). If I could rate them higher, I would! read more

Judy is absolutely the best. I didn't feel a thing. I would recommend this to anyone who can't take the time to drive to a lab place. They came to my work! Thank you Judy. You are the best! read more

I am giving getlabs.com one star for the nice guy to followed up FINALLY. I used the get labs service and the lady came on time and text she was here. I went to the door, as my gate can be a bit temperamental and the tec didn't come in for like 15 min scrolling on her phone. When she did come in I sat in the same chair I always sit in when Vestra comes. She threaded my vein like she was doing an iv and then said it occluded and stopped. Wrapped that spot. Then went into my hand and stopped almost when she started and said its not gonna work either and that i would have to reschedule. I ask how that works when i paid already (didn't even look at the other arm). Gathered her things and left. Guess what no way to reach anyone. I left the call back, I emailed, I text nothing for days. Finally someone called me back and he was very nice and refunded me and i had the other lab come. I only had this service because i wanted to go with a different lab. This woman did not seem experienced and five days later I have a quarter sized bruised lump and a black and blue hand. May have just been the gal I got but I will not use it again. read more

FANTASTIC company!! Karina was the best! I've spent hours waiting for labwork before which would cause a buildup of anxiety. I would get dizzy, faint, and be unable to finish my labs. This time was so different! Getlabs was able to contact my doctors and get my labs smoothly. Karina came to my home, so professional and wearing a mask. She was so lovely and nice, made the experience unlike any blood draw I have ever had before- she was amazing! I will never go back to a lab again! Thank you Getlabs and Karina! read more

Totally convenient, on time, courteous and I might be doing this forever! It turned out LabCorp is totally booked and my doctor her lab tech was double booked so I thought I'd try something new. So glad I did!! What a wonderful way to do labs and you don't have to wait in your car because of Covid or show up to wait and they'll take forever because you don't have an appointment. read more

Getlabs is a scam. They charge you then never show up. They cancel appointments that you make well in advance with very little notice. They are completely unreliable and not worth the exorbitant fee they charge. You're better off going to Quest or Labcorp (because you'll probably have to do that anyways, since Getlabs is so unprofessional.) read more

I scheduled an appointment to have blood drawn a week out. That was the soonest I could get scheduled. Less than 24 hours before my appointment they called to cancel without a real explanation. When I called to reschedule the representative told me that they don't have enough phlebotomists and don't know if they can actually make their next days appointments until the night before. She also told me that if a book another appointment that this is likely to happen again. If I had known that I would never have booked an appointment to begin with. No attempts to remedy the situation. No sense of urgency. Do these guys realize how critical getting labs done in a timely manner is? Undoubtedly. Do they care? Not at all. Don't waste your time with these people. Extremely unprofessional. read more

The getlabs tech arrived on time and was patient with my child. Unfortunately getlabs screwed something up. They texted me 6 WEEKS after the blood draw saying that the lab wasn't able to process the sample and would we like to reschedule. I have been trying to call the main phone number as well as the number they texted me from and I am not able to get through to anyone. I even texted them back saying that I wanted someone to contact me ASAP. I want to know what happened and why it took so long for anyone to contact me. I also want my money back. Now I have to traumatize my child and have his blood drawn again. I am so disappointed with this service. Getlabs doesn't even have a properly working telephone number, seems like a scam to me. read more

This is such a convenient way to get labs done. Tech was on time and very nice , quick service with great friendly tech. Will always use this as our lab. read more