do not use this company. they're contract doesn't reflect what they tell you over the phone. i believe giant monkey movers sub-contracts to "get moving" & you don't know what you're in for!!!
they billed me for 7 hours when they worked 5 hours. in addition, i had to jumpstart their 15 ft. moving truck twice (loading & unloading)! get moving contacted me today and attempted to bill me an additional $529 on top of the $549!!!
my review of the contract from giant monkey:
payment breakdown: 2 man crew for a 3 hour minimum
$549 for the first 3 hours === total i paid for 3 hours.
-$279 deposit collected (amount to be credited towards the final payment) === upon booking, kaylin told me they required this deposit to book and secure the moving men. note: a reputable company wouldn't require a 51% deposit prior to any work. i should've terminated the conversation right there! i'd paid the remainder $270 with cash when the work was completed, as i'd told kaylin i would -definitely something i'll never do again!
additional hours: prorated in 15 minute increments
$80 an hour after 3 hours ===they went over 2 hours. that means i would owe them $160.00 not $529!!! they didn't credit the cash i'd already paid when the job was complete, and charged me an additional hour!
***total billable time will be calculated based on the round trip between the loading and unload address. === my question is, what's included in the $549 charges for the 1st 3 hours??? if to & from travel time isn't included here, then this statement should clearly state that. customers beware!!!
=== moving companies should have trucks with functional batteries. customers should *not* be having to jumpstart your trucks! in addition, they should have professional movers who don't use profanity and smoke on the job. as i argued the ridiculous charges with kaylin and having to jumpstart their truck, his said i'd done a good deed. --wth kind of service recovery response is that?!
after much wasted valuable time and grueling headache, joe from get moving agreed to reduce the ridiculous balance to $240. he wanted to me to believe he was crediting me $20 for each battery jumpstart, but instead really charged me an additional $80. maybe they'll take that extra money as another one of my good deeds and buy a new battery for that poor truck!!!
lesson learned: won't be using this company ever again! i recommend you don't either! read more