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    Recommended Reviews - Gerhart Guitars

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    4 years ago

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    Guitar Center

    Guitar Center

    (127 reviews)

    $$

    Amazing staff, very helpful and informative. I placed an online order for a used guitar at this…read morelocation to be shipped from this store to the GC in my area, and unfortunately the online Guitar Center staff kept misleading me. After placing my online order, the website had an technical issue and failed to create my order at the physical store level. Not only that, but the order disappeared from my account so the only way for an update on the status was to call customer support. I placed the order on a Wednesday, for the next 2 days after placing the order, customer support told me that the order was looking good and not too worry. After waiting all weekend for some update, I still hadn't received an update on Monday. Luckily one customer support agent caught something weird in my order and noticed my order did not get put through to the store. Shane from this location called me and explained the situation, which surprised me since the customer support agent was supposed to call me back with an update. Within minutes I got an update regarding the label being created. Fast forward to Wednesday (1 week after placing the order) no update regarding the shipment. Shane helped verify that the guitar did indeed get picked up by UPS and was on its way. Later in the day I received a message that the guitar was in my area preparing for transfer. Never did I think that an online order would be so complicated, especially in 2026. I called customer support and spoke with a supervisor to express my frustration throughout my experience, and the supervisor repeatedly tried pinning the blame on the store instead of the faulty outdated website. The employees at this location were very respectful and understanding whenever I called, and helped me at every step of the way. Although I had the negative experience with the online side of Guitar Center, this store was a huge pleasure to work with and I really hope they are being compensated properly for their hard work.

    Finally found two great guitar techs. Robbie and JP although young in age but skilled in getting…read moreyou the sound you need. Tru them at the Pavilions location.

    Milano Music Center - Guitars

    Milano Music Center

    (157 reviews)

    $$

    This Mesa-based music store has been in business since 1946 & is family owned. This store is a very…read moreneatly-stocked store & has a large selection of instruments of all types for the every day musician. Very knowledgeable staff members on hand to assist you. On the main floor are the instruments, & upstairs you will find sheet music & an area for taking music lessons. Jon Milano, the grandson of the man who started this business, introduced himself to me & told me the history of this store. Very fascinating & if you walk through the back hallway of the store, you will see many photos of the various artists & celebrities who have visited this amazing music store! I'm a drummer so I will definitely return when I need something. I invite you to check this place out & say hello to my new friend Jon. Once you visit Milano's, you become part of the family!

    String and keys player here, and they have plentiful amounts of both. Guitars are largely in the…read moreFender and Gibson realm; a huge variety of them, but limited other selections and not so many alternate brands. They try to do much in a limited space, and mostly, that works. Their wind and violin/viola/cello/bass/etc space is really nice, and their acoustical guitar and bass sections are strong. The keyboards area is sort of scrunched together but top brands and a bit of variety. I liked their synths, although not a crazy variety. Prices I heard seemed a bit higher, but there is added value here, too. Huge sheet music section. Much wind instrument variety, as well as mouthpieces, reeds/ligatures/etc. It has the widest and broadest inventory I've seen in Arizona. Worth a visit; musicians will appreciate the variety.

    Gerhart Guitars - guitarstores - Updated May 2026

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