I had a great experience with American Way at every point in the process. I didn't know of…read moreAmerican Way but went there because I was directed to do so by my insurance company, as they are an approved shop with my insurance. The original plan was that I would get the estimate there and have the work done at a different shop that was recommended to me by my dealership. However, after having a very positive experience in the initial contact with American Way, and after checking their reviews, I decided to continue with them rather than going to the other shop. American Way kept in touch with me throughout the process, they were fast and efficient, the were friendly and treated me as I want to be treated, and the quality of the work was excellent. I will certainly go back to American Way for any future needs.

American Way Autobody is the definition of outstanding service. After my accident, Chet, Stacey,…read moreand Mike immediately stepped in and helped me without hesitation--dropping what they were doing to make sure I was taken care of. The level of kindness, professionalism, and respect I experienced was incredible. They made a stressful situation so much easier and treated me like family rather than just another customer. If you're looking for a trustworthy, family-run autobody shop that genuinely cares about people, this is the place. Huge thanks to the entire team for making such a positive difference when I needed it most.

I read another review and I agree that I also wish I could give this business more than five stars…read more We were so impressed with every interaction with the owner and staff. I reversed my bmw into the top of our garage door and was feeling stupid for doing it. The owner was really kind and reassured me it happens a lot.(true or not I do appreciate him making me feel better!). The pricing was really fair. They ordered the necessary part and scheduled the work promptly. They had us in and out same day and the car looks like new again. They even detailed our car before we picked it up! Rarely do you find this level of customer service anymore and we will be back for any future needs (hopefully never for the same thing!).

This place is truly amazing. It was like a time warp when it comes to customer service I couldn't…read morebelieve how friendly and fast they were. You drop your car off on time, they start on time and they give it back on time. They shake your hand and thank you for doing business with them and they detail your car for free! When I was leaving, I honestly felt like I was robbing them. Amazing experience and we will never use anyone else.

J&M Collision did a great job working on my Subaru! The employees were very kind and nice to work…read morewith as well. I would highly recommend them and will be taking my car back in the future!

We took my Toyota 4Runner into J&M after someone failed to navigate a turn in the snow and wiped…read moreout the driver's side of my car. Jay stands behind this repair and stated he did a great job. He is unwilling to admit or accept responsibility for my vehicle now being two tone. When the sun is out my car appears to be goldish on the driver's side and is a silver metallic on the rest of the vehicle. He first stated that he removed my fender and sent it to a paint specialist to be matched. Later he stated that there were 8 options for my paint code for which, in my opinion, he clearly chose the wrong one. In addition to the run down the driver's door and lack clear coat on the fender jam he billed my insurance for things including the blending of the hood. You can clearly see from the pictures that no blending was done. I am attaching pictures of some of his work. The final picture is from the prior year when the passenger side was painted in Long Beach, WA and they matched the color perfectly. Jay was a pleasant man to work with until there was a problem. He failed to repair part of the damage and told me it was not from the accident but from me removing fender flares. However I still have the original receipt from the purchase of this vehicle from the factory and at no time has it ever had fender flares. Even his own invoice states this. At this point it is going to cost me thousands to fix his mistake. This has been extremely disappointing to say the very least.

A business you don't want to have to use, but it is the place to go if you need body work…read more Getting an estimate was quick and painless as well as scheduling. Seems all shops are busy and the repair was a couple of months out. Work was completed on time and they kept us updated. Car looked as good as new. The detailing they did was an unexpected surprise. Interior was extremely clean and they even cleaned under the hood. Excellent customer service.

Had to take my car twice. Both times I was very well serviced, as was my vehicle. Repairs were…read morecompleted as promised and even cleaned the interior before I picked it up! Friendly estimator, accommodating and polite. Front desk answers phone swiftly. Highly recommend.

My G Wagon's tire cover & back door were smashed & your body shop did an excellent job to make sure…read morepaint color , tire cover & door were back in out of factory shape. Your staff were very helpful & knowledgeable . I'd like to thank you for a job well done & making sure I was completely satisfied with the end product.

Dropped vehicle off Monday I was told it would be finished the following Monday. The vehicle had 2…read moreminor repairs. Well I called the following Monday to see if I could pick up vehicle. I was advised it was not ready and had not even been started. Due to staffing., No communication prior to me calling. After the vehicle being there 30 days I felt lied too numerous times. I told them I needed the vehicle back on a certain day after them having it 2 1/2 weeks it gave them another week 1/2 to get done that I was going out of town and it still wasn't done. I was told on 4 occasions that this vehicle would be done and all I got was excuses of why it was not done. Very poor communication. Will never bring a vehicle back.

My family has unfortunately needed car repairs done 3 times here and they have done nice work each…read moretime! My son's car took some difficulty getting it to match and nothing that was their fault but they made it happen with only the slightest delay !

They drop the ball. I had a quote done by them. They said they would be back in contact with me…read morewhen they had parts. No call back after three months. I called back. They said they would have their rep call me back. No call back. This is a couple guy operation. I hear people talk good about them. Not my experience. Hope the best for them.

Great service without hidden fees honest and quality professional work done on our vehicles.read more

Had road chips repaired on my 2017 Macan which is midnight blue. Came out perfect and like new…read more Prices were very reasonable considering the work. Brought my car in quick and completed in a very short period. Worth every dime.

This is a business I never wanted to go to because it means I had a rock chip but these folks got…read moreit done pretty efficiently. I arrived early for my appointment and their technician got me checked in right away. They did not seem super busy so he swiftly started on my vehicle and it was done in around half an hour. The workmanship was great but the customer service was somewhat less. While it's a fact that they do this all the time, I almost never need auto glass work yet they seemed to expect me to have expert level knowledge of my car's glass and my auto insurance policy. The scheduler Teri was fairly terse in her interactions with me. I felt validated in my assessment when I overheard her on the phone with another customer (it's a very small office). Definitely use this place for your auto glass needs but check your expectations at the door.

Did not just replace the windshield, but did all the calibration for the traffic assist features.read more