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Gerald Hyundai

3.0 (159 reviews)
Closed 7:00 am - 9:00 pm
Updated 1 month ago

Services - Gerald Hyundai

Auto diagnosis or inspection

Auto maintenance

Oil changes

7 More Services

Auto repairs

Auto brake repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Gerald Hyundai Photos

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Recommended Reviews - Gerald Hyundai

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Reviews With Photos

Service waiting area
Donna F.

I had my wheels aligned for $149. Other tire specialists couldn't perform the service because they didn't have the necessary software tool. The waiting area was clean, they provided complimentary snacks, coffee & bottled water. I also received a free car wash. I didn't meet any moody reps during my visit. All were polite.

Sitting at the dealership right now because my 2021 Hyundai Calligraphy with 80,000 has a severe oil leak. We bought the Gerald lifetime extended warranty, which I have signed contract for in hand. They just brought me some other document claiming oil leaks are not covered. Also, we are being told our car was a used car not purchased new. Nope we are the first owners bought new from the dealer for over $50,000. Will update as this progresses. So far I have been charged $89 for a diagnostic appointment. Update: after 4 or more interactions trying to convince me that the oil leak would not be covered, and a story that we bought a used car that is not covered by Hyundai's warranty, after showing the employees our signed contract for the Gerald bumper to bumper unlimited warranty in hand, the dealership filed the claim to the warranty company and will be doing the repair on Friday, charging us our deductible. "Gerald" called regarding this review and I explained the reason for it. Hopefully continued updates on this issue and all future issues will reflect the positive experience we paid tremendously for and expected.

Door panel
J Z.

This is the fourth car we have bought from them and you would think we would've learned by now. Our latest purchase was a brand new 2024 Santa Fe. They didn't give us a walk through inspection of the vehicle before signing papers which we thought was odd and we questioned that. When we did the walk through, we discovered the vehicle has a huge scratch on the door and a chunk missing out of the panel of the passenger side door. Instead of getting us a different vehicle , they said it's fine , we'll take care of it. Well after that the loan they made us sign , didn't go through . Mike chino ( the gm) took a verbal and the bank came back and said they needed to shorten the term length. We had to sign papers three different times because of their screw ups and with them having to work on a brand new car twice in less than 30 days of having it which in itself is ridiculous. So in addition to having a defective brand new car, we had to go back and resign new papers for a different loan. Then the finance guy tried to sell us off on some bs gap coverage that our insurance company has and covers for us for a lot less. This is another one of their scam tactics to make money off of us customers. Same with their extended warranty that comes standard with Hyundai . We dropped the car off to get fixed and whoever they used to fix the door actually made it worse and it was done half assed. So when we got the car back and drove it we noticed the door they allegedly fixed, started peeling away and looked worse than it did before. They have had the car for a week now and when my husband would call for updates, he wouldn't get call backs and when Mike finally called him back it was oh we had to order the part and since it's a new car we have no idea of when will get it in or how long it will take! Then he calls back and tells him oh well just pop the panel off a new car sitting on the lot and it's an easy fix for our car that takes like six minutes. Then Mike proceeds to whine about how now he won't be able to sell said car off the lot cuz they are taking a panel off of it , like that is our problem?!!! Maybe hire people that are actually qualified to fix cars! Mike takes no responsibility at all for what goes on at this dealership! He hasn't offered to make or do anything right with this nightmare experience and we have now contacted our attorney to handle this ridiculous matter. My husband even asked him what are you going to do to make this right and his response was I gave you a loaner car. He gave us a crappy clown car that smells like fermented old perfume and isn't even comparable to what we bought. The new car has been in the shop longer than it's been on the road! No one should have to deal with the bs that goes on here. Not to mention the other cars we have bought from them have had problems with every single one of them. All they do here is lie lie and lie . Stay away from this dealership and for sure never use their service department. We will never buy from them again and hope others read these reviews and stay away from them!!! I have added a pic of the door on a brand new car!

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1 year ago

George was very helpful in finding my vehicle! It was a smooth transaction from starting with George to finishing with Odis.

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2 years ago

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10 months ago

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Page 1 of 4

Ask the Community - Gerald Hyundai

Review Highlights - Gerald Hyundai

First, Nick (Fish) provided exceptional service walking my husband and I through every feature on our new Hyundai Santa Fe.

Mentioned in 13 reviews

Read more highlights

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River Front Chrysler Jeep Dodge Ram - Leak near water pump

River Front Chrysler Jeep Dodge Ram

(132 reviews)

Hands down the best experience I've had at any dealership. I submitted an inquiry online and…read moreimmediately received a response from Faith. Even at 8pm she was available, confirmed the availability of the truck I was looking for, and set up a test-drive for me the next morning. Upon arriving at the dealership, the truck was sanitized and ready for me. Dan was an amazing consultant, extremely professional and knowledgeable. He answered all my questions, quickly worked out the purchase / lease options and got the process rolling once I had made the decision. Marilyn took it from there, and was a pleasure to work with. She made the paperwork process painless and quick, and had me out the door in no time! The next day, Dave followed up to make sure everything was good with my purchase, and answered any questions I had. At a time when so many dealerships are taking advantage of customers with massive markups and hidden fees, River Front is putting their customers first and building return business. If you're looking for a new vehicle, hit up River Front CDJR. They're great folks, and have earned my business for life!

I had my Ram serviced at River Front Ram, where they replaced my water pump in September 2025. In…read moreDecember, I noticed coolant leaking onto my driveway and brought it back to them. Instead of standing behind their work, I was told I'd have to pay $250 just for diagnostics, and that it would be three weeks before they could even inspect it. They refused to put it on a lift or do a basic check. I took the truck to Naperville Ram, and within minutes they identified the issue: River Front did not install the proper OEM clamps during the original repair. This was a basic installation mistake. River Front refused responsibility and tried to charge me again to fix their own error. If you care about quality work or accountability, take your vehicle elsewhere.

Gerald Subaru of North Aurora

Gerald Subaru of North Aurora

(89 reviews)

No transparency regarding tradein appraisal. Answered questions well regarding vehicle purchase.read more

I brought my 2024 Crosstrek in for its scheduled 30,000‑mile maintenance on 01/29/26. I waited…read morewhile the work was done. My service advisor was Daniel Ferencak, and the technician was Nick Leduc. When I was driving home, I noticed a burning smell coming through the vents. By the time I got home, smoke was coming from under the hood. When I opened it, I found oil spilled all over the area around the filter and across the skid plate, creating a strong, foul‑smelling mess. This wasn't a small oversight -- it was a safety issue. I called the service department right away and, as usual, was put on hold for a long time. I opted for a call‑back, but instead of anyone from service, I got their outsourced call‑back service. When I asked to be transferred, I was put on hold again. The only person who actually helped was George in Parts, who physically walked over to service and told them to call me. (I only spoke to George because I chose Parts in the department options on the main line. He answered right away, something that never happens in the service department.) When service finally called me, I got the standard script: "That is completely unacceptable! Customer satisfaction is our top priority!" While on the phone, I walked around my vehicle and discovered the technician had left the wheel lock attached to my lug nut. Another careless mistake. Because it was close to closing time, they asked me to bring the car back the next day. I told them I had to work. I asked about Saturday and was told no -- they "only have one team" then. And that was it. No follow‑up. No appointment. No offer to fix the mess they created. Nothing. I ended up googling how to clean the oil mess up and went to the auto parts store and purchased what I needed to clean it up the best I could. The burning smell and smoke finally went away after a week of driving. My takeaway? If you're stuck using this service department because of a contract, do not leave the lot without checking their work yourself. Pop the hood. Look for tools left behind. Check for leaks. Walk around the vehicle. Start it and wait to see if anything smokes or smells. Because clearly, they won't catch or care about their own mistakes. This appointment was a terrible experience, and Gerald Subaru absolutely lived up to the stereotype of dealerships that say all the right things, but don't actually care AT ALL about their customers.

Premium Imports Online - suite1

Premium Imports Online

(7 reviews)

Quite possibly the biggest scammer in the business...who is now looking over his shoulder. For…read moreangry "customers" and police. EVERY CAR he sells has issues. I was sold a Legacy with a blown motor. My mechanic said it was well hidden. Total cost=4k for the car and another 4k to repair. So I'm driving a $9 thousand dollar '99. Karma (or an angry person with a firearm) will eventually get the owner of this shop...they always do. Remember: EVERY CAR HERE IS BROKEN OR WILL BREAK VERY SOON! THE ATTORNEY GENERAL IS INVESTIGATING THIS COMPANY AND MAY SOON PUT THE OWNER IN THE SLAMMER. CALL LISA MADIGAN AND LISTEN TO WHAT SHE HAS TO SAY... Caveat Emptor. This place is a scam of the highest order.

!!! Warning !!! On 26 February 2014 I purchased a 2004 Subaru Outback from Jeff Albert…read more(630-618-6656) at Premium Imports Online at 199 Poplar Place in North Aurora, IL. Before the sale, Jeff Albert mentioned that Subaru's commonly have issues with their timing belts and head gaskets. However, he never mentioned that the 2004 Subaru Outback that I ended up purchasing currently had a blown head gasket. The gaskets, heads, and timing belt all had to be replaced for $1,800 in repairs. In addition, I later found out on the first warm day that the air conditioning unit is also non-functional, and will need to be replaced. The blown head gasket became apparent after I noticed a collection of coolant and oil underneath the vehicle the morning after I purchased it. These leaking fluids were not present when I test drove the car, and I presume that Jeff Albert wiped off the fluids prior to my arrival as he told me to call him before I arrived. When I called Jeff Albert to inquire about how he would handle the situation, he said that the best he could do for me was refer me to his mechanic, Robinson's Firestone in Aurora, IL, where he could save me a couple of bucks by getting his low rates on the repairs. He mentioned that he already saved me $500 dollars on the deal by reducing the sale price from $6,500 to $6,000 (which is just basic bargaining), and he was totally unwilling to compensate me for the repairs. I refused to take my car into his mechanic and throw good money after bad by falling for this ruse. Jeff Albert was completely against standing behind his cars and his company, and he summed it up perfectly when he told me, "Well, you should've had it checked by a mechanic before you bought it." He is a smooth talker, but is very deceiving and tricky. Be very cautious when dealing with this man. If you must buy a car from him, have your mechanic, not his, look at it first. Also, refuse to sign anything that voids out the Illinois State Law that grants a used car warranty to buyers. I hope that you have found this review helpful, and can avoid making a mistake like I did and buying a car from Jeff Albert.

Gerald Ford - Where it all started...

Gerald Ford

(42 reviews)

Purchasing a vehicle is already a big decision--but doing it as a sole provider, when your only…read morevehicle suddenly becomes inoperable, is a whole different level of stress. I walked into Gerald Ford feeling overwhelmed, pressed for time, and honestly a little defeated. I needed something reliable fast--not just for work, but for my family's day-to-day life. From the moment I arrived, the team completely changed that experience for me. Fabian, my salesperson, was patient, understanding, and never made me feel rushed or pressured. He truly listened and worked with urgency and care to find the right fit for my situation. Josh Rodriguez in financing made what could have been a stressful process feel smooth and manageable--he explained everything clearly and made sure I was comfortable every step of the way. What really stood out was the personal touch. I even had the opportunity to meet the owner, who took the time to check in, interact, and make sure every single need I had was covered. That level of care is rare and speaks volumes about how they run their business. They turned what felt like a crisis into a supported, seamless experience. I left not only with a vehicle, but with peace of mind--and that means everything when you're carrying the responsibility of providing for your family. Highly recommend Gerald Ford to anyone, especially if you're navigating a stressful or unexpected situation.

Kaine, has been wonderful to work with in the past that's why I came back to him when I was ready…read morefor my next vehicle. He's kind and understanding and explains everything so that I can understand. Tom the GM has always been so kind to me and has been just as wonderful as always. We have purchased so many vehicles at this dealership for our personal use and my company and husband's company had purchased vehicles from Gerald Ford in Aurora because we have raved about them so much!! They were truly amazed at the wonderful service as well. I just love them and would never go anywhere else to purchase my vehicles. I wish I could afford more just to go there and have an amazing experience with everyone. Purely love this dealership and the people who keep it going!!

Gerald Subaru North Aurora

Gerald Subaru North Aurora

(3 reviews)

DO NOT TAKE YOUR CAR HERE FOR SERVICE!!!! I was informed by another Subaru dealership that the…read moreservices I was paying for were NOT done. All of my services were done there except the last two. So, for every oil change that I also requested my tires be rotated the rotation was not done. My tires on my new car never even made it to 34,000 miles. Prior to this my check engine light came on and they scared me into believing my car was not safe to drive but, when my husband called them out on it, they back tracked fast! I was going to take it to Gerald and asked for a loaner. I do not live or work anywhere near them. but i purchased my car there. I was told they had to diagnose it before I could get a car. I am done with this dealership and hopefully this reaches others before they have the same problems.

Before yo u buy a car here and get excited over the Lifetime warranty, Call the service department…read moreand time the call. You will be answered by an operator who is nothing more than a gatekeeper to keep you from talking to anyone who has any knowledge of your vehicle. In fact, I don't think these operators are even on the property. I made an appointment to get 4 new tires.... I brought the car in. Moments later the service guy "Mike" came out, said they made a mistake and they don't have the tire in stock. So he gave me a loner and said they whirl order the tire and it would be done tomorrow. (Friday) The next day I called twice. I finally got an answer from Mike who said the tires still were not in. Maybe the next day (Saturday) The next day I called and called and only was able to talk to the Gatekeeper/Operator who told me that this "Mike" guy was sent a message to call me. NOBODY ever called back. So, I knew I was not getting me car back and I knew it wouldn't;t be until Monday because Sunday they are closed. Monday I called them three times. Never got a chance to talk to anybody but that operator/gatekeeper again. Now I am worried the car was stolen or damaged and they are afraid to tell me. So, I started going on their Facebook and social media and posting what was happening. I also left a message with the sales department and the parts department as well as leaving a message on that automated chat on their website for someone to please call me! Soon, I got a text from "Mark" the service manager who said he would call me first thing in the morning once he got in and got to the bottom of this. Next morning- it's 10:30 am.... still no calls. I finally called today Tuesday! (for those keeping score they have had my car 5 days now) I finally got through to the original "Mike" guy, who apologized and told me my tires were NEVER ORDERED. The M IGHT be in today and the car MIGHT be done today.... SUBARUS ARE GREAT AND I LOVE THIS CAR!!! But Gerald Subaru dies not measure up to the service Subaru provides. Buy from a different Subaru dealer and avoid anything with the name Gerald on it. They've let the place go to Hell completely and avoid phone calls instead of being receptive.

Genesis of North Aurora

Genesis of North Aurora

(2 reviews)

Went into test drive a Genesis and bought one. Excellent service & Brian was a great salesman…read more Odis quickly got us thru the paperwork. I highly recommend this dealership. Tons of cars to choose from.

Dwayne williams ​Dwayne williams​…read moreBuyers beware!!!!!! Purchased new 2025 G80 Prestige 2.5t cavendish red they did not have is stock at the time. Was dealing with CJ he told he would see he could fine one. Most dealers would try to talk you into different color by CJ found it and had on his lot in 2 days.We made the deal and I assumed we were done car was delivered and it had a 90 day temp plate. I had not received my plate after 45 days so I called in and was told they get up to 90 days to send to me. Nick was my sales person he was great very efficient and always called or texted me back. Now the bad part I was called today by someone I didn't really listened to what said name was but he was arrogant, disrespectful I told him I showed that I paid $503 for registration fees. He told that a 3rd party vendor handles there dmv fees and registration for them.he said they let him know today that they needed an additional $446 to complete my registration. I said so someone in the finance dept made a mistake and calculated wrong and now he expects me too pay the additional amount. This comes 10 week after I've had the car? I'm upset because there is only 2 weeks left before it expires. C Good customer service to means.Any calculations after 10 weeks of ownership the dealership should have taken care of it. This a dealership thing once the deal is done the customer service end. UPDATE! As of 8/25/2025 my temporary 90 day registration has expired and I DO NOT have my new license plates. As I stated above on the 80th day they didn't call me to tell me that my registration would be late. This dealer had the nerve to ask for an additional $446.00 for my registration that would expire in the next 10 days. Now we are forced to not drive our car until the plate comes which they can't tell us when that will be because they use a very bad 3rd party registration company.As you can see the owner responded to my survey saying he/she would look into it.As of the wring of this update I have not heard from anyone at Genesis of North Aurora. Be careful and ask questions and what they tell you get in writing this dealership back office or whoever handles registration seems to be very incompetent.

Gerald Hyundai - car_dealers - Updated May 2026

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