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Genesis Auto Care

5.0 (1 review)
Open • Open 24 hours

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Response quality

Excellent

Services - Genesis Auto Care

Check engine light

Engine oil light diagnosis

Auto general diagnosis

18 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto HVAC repair

Auto light repair

Auto transmission repair

Routine automotive maintenance

Transmission leak inspection

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CARSTAR Collision Clinic Edmonds

CARSTAR Collision Clinic Edmonds

4.0
(78 reviews)

I was referred to CarStar Collision by the Lynnwood Honda dealership for the repairs needed on my…read more2025 Honda. I'm extremely pleased with the care they took from beginning to end, everything was done in a timely and thorough manner. They actually care about their customers and they have a great team over there. I was assigned to repair advisor, Jeff who was great to work with. He managed the entire repair process from ordering parts, submitting insurance authorizations and overseeing quality control. I frequently spoke with Raye who often provided repair updates, car rental coordinations, she was very friendly and helpful. The manager, Lisa was also very professional and accommodating. This is an excellent repair shop and I highly recommend everyone use them for their vehicle repairs.

1-Star Review I had…read morea very disappointing experience with this body shop that I feel compelled to share. On July 22, 2025, I came in to get a repair estimate after a hit-and-run, as part of my State Farm insurance claim. The staff inspected my vehicle, provided a printed estimate, and I agreed to schedule the repair for the following Tuesday. I signed a standard repair agreement and left. The next morning--less than 24 hours later--I contacted State Farm to let them know I had changed my mind and preferred a payout so I could handle the repair on my own. State Farm immediately contacted the shop to cancel the appointment. That's when the problems started. The shop claimed they had already ordered parts and demanded a restocking fee, even though: * No one told me verbally or in writing that there would be any cancellation or restocking fees; * I never authorized them to order parts immediately; * The cancellation occurred less than a day after I got the estimate. When I asked them to waive the fee given the short timeline and lack of disclosure, they refused. Worse, they are now refusing to send the estimate to my insurance company, which is delaying my claim payment. It feels like I'm being held hostage over a fee I never agreed to, just for exercising my right to cancel. This kind of business practice--hiding fees and then withholding documentation--is unacceptable. I expected honest, transparent service, but instead I've been met with obstruction and unfair demands. I cannot recommend this shop and will be filing a formal complaint with the state and pursuing legal action if necessary.

Genesis Auto Care - autorepair - Updated June 2026

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