My old truck was towed to General Transmission. Paul at General Transmission did all he could to get my transmission problem solved. The best part of the service was the after service! There were some latent problems and when I spoke with the owner Peter he did everything possible to make sure the transmission was a hundred percent! I found these people to be very honest friendly and effective in getting my old truck back on the road. read more

We unfortunately have a 2019 Ford Expedition, which was riddled with transmission issues (10 speed transmission). We went to Corwin Ford and the quote was off the charts. We were recommended to General Transmission and the quote was considerably less. They originally scheduled 2 weeks for repairs but the Ford parts were defective and they had to rebuild the transmission again at no additional cost. Additionally, the starter and other parts required replacement and they performed the work for cost of parts only. They have a 100,000 mile/3 year warranty. Our Expedition runs well for the first time since we purchased it. We highly recommend General Transmission. read more

The owner Pete is a straight shooter, he will always do his very best to make any & all repairs with his many years of exstensive experience to the utmost satisfaction to all his clients. I highly recomend him for all your local transmission needs. Another sastified Reno resident & repeat customer. read more

Never going back here. They replaced my diff fluid about 2 years ago and when I took it the first time it leaked, then I brought it back and they supposedly fixed it. Now it is leaking again in the same place no damage or anything so I don't know why it would just leak out of the blue unless they purposely seal it long enough where It will begin to leak so I can bring it back later. I've had 20 cars over 30 years and never had a diff leak like this. Even with built diffs and such the fact it leaked right after I brought it there for service and again in 2 years tells me they don't do it right read more

So, long story short; my tranny went sideways and wouldn't shift out of 3rd gear. We're in Reno and live in central California. Took a gamble with Pete and Bonnie. They ABSOLUTELY came through. Brought it in Monday, got it Friday working excellent! Personal, professional, friendly, and like my family. Always kept me abreast of everything. Very reasonable price and excellent service! Love you guys! Thanks again! read more

Amazing service! I don't know much about cars, but they're always straightforward and honest about what's needed. I feel confident bringing my car here, knowing I won't be taken advantage of :) read more

I moved to Reno area recently and wasn't sure where to take my Ram 3500 HD when the transmission started acting up. High praises for General Transmissions. They took the time to do a thorough diagnostic of my transmission and then advised me. Turns out they were totally correct with their advice. Great communication and customer service. I was a bit skeptical on the completion time told, but they delivered as stated and I'm very happy with their work. I happily recommend them and their professionalism. read more

Had a bad experience, not going to do business with them any longer. Took my van to them for clutch and differential. Found out the differential oil was still dark, call them and they just told me they changed it. They didn't offer to said, bring it in and we'll take a look at it. They just insisted that they changed it. read more

I am going to continue to write a review but I just wanted to give 10 stars to this family business. A few words describe this business. Integrity, Professional, Excellent, Respectful, Staff Outstanding, FAMILY. I will not use another transmission repair in Nevada. I have not even picked up my Jeep Grand Cherokee Laredo yet. General Transmission is a Role model on how to have customers service in your business. I will finish this review after a weeks of driving my 1994 Jeep. Thanks to a Great Family Business. read more

Smoked 6L80 2013 Silverado transmission while pulling trailer. Pete, Richard and Gus among others rebuilt transmission with all updates and modifications. Hooked up to 4,000 lbs trailer drove 4.5 hrs home, went great. Stayed well informed of process, so glad they did not plug in a reman found online. I'm sure it will go another 200,000 miles. Thank you !!! read more

General Transmission - 2013 Silverado 260,000 miles 5.3 6L80 - Auto Repair Near Me - Reno, Nevada

My son dropped off his truck here to have an engine code figures out. After a few days the garage called me and informed me that they couldn't get to the truck within a reasonable amount of time due to a skeleton crew. Which, right now, is completely understandable. So Richard called me and said he took the truck to his friends garage and they were able to get to the truck and figure out the issue. General Transmission fixed my son's transfer case a few years ago. They did a great job so I reached out to them from Vegas because of their professionalism. Prices are reasonable and the turnaround is quick! read more

Pete a owner just called me. Wow to have a owner call because the customer has questions and thinks he sees problems is magnificent. We have been waiting , but General Transmission has had health concerns with key employees becoming victims of the flu. I feel so much better that a owner cared enough to oversee what might be a problem and make certain that it really is not a problem but a miscommunication. I wish I had not written my previous review. General Transmission has a good reputation and I think they have earned it. In my frustration I should not have written my previous review read more

I gave GT 5 stars only because 6 or 10 were not a thing. These guys were my 3rd stop (2nd diagnostic). 1st! They did not charge me to diagnose! That's $130 savings right there! 2nd they quoted $200 less than place #1 - and came in lower. Yeah. I know. 3rd. It's Wednesday and I can pick up the car. 1 day earlier than when the other place said they could do the diagnostic. 4th. The 2 guys at the counter were both excellent! Wait. What's better than excellent. Phenomenal! 5th. The 1st guys saw woman and decided - sucker. Ha! Finally (but I could go on) one of the items the 1st place said I needed done - these guys looked and said no way. $600 savings! It's expensive to have a transmission worked on. But look how much more it could have been. Thank you. Loyal customer here. read more

General Transmission - Impressive so far. - Auto Repair Near Me - Reno, Nevada

The reason I add a review is to help the next person not to attack the shop I left a review on my car general estimate was 5000 to 9000 to fix it they wanted to replace the transmission I got it fixed the next day at reno honda 300 dollars if general cared about the customer the should of said that's great I am glad for you instead they try to defend the rediculas estimate get a second estimate it saved me thousands good luck read more

These guys are they best! My car requires service every 2-3 years due to its computer system...uhggg. But these guys are awesome! read more

I had my 1999 Jaguar xj8 brought here. Ricky Ross was so helpful and straightforward about everything. Price, work, and cost I would highly recommend General transmission to anyone who needs work on a vehicle. Very professional read more

My 2013 Jeep Wrangler was making some weird noises coming from the transmission area (shocking I know!) and my son suggested I take it to a transmission place for a look see. Not ever having dealt with a transmission place in Reno before I was wary and wanted to make sure I did not get taken advantage of. So I Yelped it (of course) and this place seemed to have consistently good reviews. The staff was very accommodating and worked with me to set a time to drop it off when they would have a chance to look at it. Within a day they called me to say it needed a part of the driveshaft rebuilt and it would take a few days. I was concerned about leaving the Jeep overnight because it does not have the top on it (it is summer after all!) but they assured me it would be secured in their yard. I picked it up a few days later and the noise is gone. Hopefully it stays that way but it looks like their work is warrantied for a year so that gives me piece of mind too. read more

Richard was great to work with and gave me a fair price on the replacement of a driveline and transfer case on my Infiniti FX35. He also was great about keeping me apprised about when the vehicle would be be ready. The owner, Peter, even gave me a ride to work. Great service!! read more

I had my transmission rebuilt a year ago by these guys, and it still runs great! Their service, speed, integrity, and professionalism is what you will get with them. A very big thank you!! read more

Richard and the team went above and beyond to get my truck up and running. I knew I had a throwout bearing die. I was in desperate need of getting my vehicle back on the road as I was heading out of the country. They not only replaced my clutch but told me everything I needed to know about my transmission, clutch and towing capacity and rules. The shop employees were humble, kind and funny. I will not go anywhere else in the Reno are for this type of repair. Hands down awesome work and great customer service from the team. Thanks again, Bobby read more

I am super happy with General Transmission. The manual transmission on my Jeep Patriot unexpectedly needed replacement. The shop I usually go to said they could not get the parts to rebuild the tranny, and I was devastated! I found General Transmission online and called them first thing in the morning. They said they could indeed get a rebuilt tranny and have me up and running within a couple of days. Picked the car up today and it feels better than ever. I cannot believe how smoothly it shifts now. So grateful they got me taken care of so quickly! Highly recommend. read more

We called around for quotes and checked reviews before choosing General Transmission to install a new transmission in our 2004 GMC Envoy. Our contact was Ricky Ross and took his time to explain the process and lay out options along with the quote. GT installed our new transmission and had is back on the road on under a week! Its been a month since we had our transmission installed and it has performed perfectly from the first time we put the car in gear. The team was professional, quick, and charged exactly what was expected. GT was a pleasure to deal with and we enthusiastically recommend them. read more

Trustworthy, quality work and incredible customer service! I requested a quote for a rebuilt transmission from General Transmission via their online portal and received a reply that very weekend from their Sales Executive, Ricky Ross. Not only was his initial communication timely, but it was very detailed and he even explained the warranty as well as what they would do to ensure this transmission problem was permanently fixed - their quote was also hundreds of dollars less than the quote I had received from another area shop! Ricky then coordinated a complimentary tow to transfer my car to their shop and stayed in constant communication with me while the work was being done. Even better is that he communicated with me through email and text messages, which was so helpful as my work days tend to get very busy, making it difficult to take and return personal calls during business hours. Once I picked up my car, everything seemed to be working great, however a few days later I wound up broken down in a parking lot with the same transmission issue right at the end of the work day. I called General Transmission and Ricky sprang into action, truly going above and beyond to make sure I was taken care of! He picked me up in his own car to give me a ride home and then arranged another tow service to return my car to their shop. The next day they discovered a part of the rebuilt transmission was bad and it would take several days to reorder and replace. Given my work situation and true need for a car, Ricky arranged a rental car for me and again, on his own personal time, took me to pick-up the rental on his day off. The repair ended up being more extensive than anyone anticipated, but Ricky continued to keep me up-to-date every step of the way and constantly checked in to see if I needed anything while the General Transmission team worked diligently to ensure I would not have any further transmission issues. He honestly made me feel so well taken care of in the midst of pretty stressful situation! While Ricky was my main point of contact and truly shined throughout this whole process, I have no doubt several people on the General Transmission team played an integral part in repairing my car, including Richard and the owner, Pete. Auto shop or otherwise, I have never received such incredible customer service in my life and would highly recommend General Transmission for any power train needs. read more

Ricky and Richard were amazing! They communicated all of the issues with my car and what needed to be done every step of the way. They were very mindful of my requests and even took pictures during the repairs. Another mechanic shop had overfilled my transmission fluid which led to my transmission pan gasket failing and needing to be replaced. They also serviced my brakes as they were due, despite not traditionally offering this kind of service. General transmission got me in and completed all of my repairs in less than a 48 hour turnaround! I would recommend them to anyone and will definitely go back if I am in need of anymore transmission work. They are very considerate of their clients needs and stand behind their work. read more

We have had great experience in dealing with the staff. 4runner broke down in VC highlands they towed it and repaired. Seal leaking at transfer month later they took care of it. Would recommend for service alone. read more

My car was having problems with its transmission and there extremely helpful and honest with the problem they took a look at it and told me what the problem was right away there office person is vary good about communication and will call you to let you know there progress or any problems they run into over all I would recommend you come here for transmission problems read more

Great people have great values and great ethics. Jeffrey Gitomer I chose the quote above because it's hard to find a good mechanic these days and a place with 5 stars on Yelp... really? Can it be?!? Yes, my friends, it can be-- and it IS! 30th person to review General Transmission and this is my 471st review. Thank you to this team who took care of my family, was very quick, straight up and honest, well priced and seem to genuinely care about their customers. I highly recommend General Transmission in Reno. read more

Very honest people, explained all my options to me after finding some issues during my transmission service and treated me with much respect and were super friendly! read more

After another shop refused to honor their work, we found out about this shop, General Transmission. We had our truck towed here. Richard was very helpful and responsive to my calls and was able to diagnose our problem quickly. They are extremely courteous and professional. I will be coming to this shop from now with any transmission issues. read more

Last year I had General rebuild a 4R100 which they should have been able to do in their sleep, but yet. The transmission has never shifted properly, it whines (never good) and it started throwing codes, oh yeah the pan started leaking too (!) They told me since they didn't install it they weren't going to honor their warranty, even tho' I own a established general repair shop and the re-install was done p-e-r-f-e-c-t-l-y. I also caught the guy processing the bill trying to charge more than quoted. **Never again** and I'll try to convince as many people as I can to go elsewhere. read more

I was in Reno for a day to bring my husband to the ER, in the midst of a move, and our truck started stalling at idle/low RPMs. We live three hours out, I have a toddler and two dogs, and have rough roads to get home. We called this spot and they told us no problem, they could check out our F150 right away. I got there like an hour before closing and they diagnosed the truck for free, going next door to their sister shop to ask the mechanics there for second opinions, all of them basically in a huddle to discuss my car. They gave me great advice and told me they had my back if I needed to talk to someone again about the issues. Super appreciative of the hour of help and support they gave me at the end of their work day, blazing heat, on an already difficult day for me. Would definitely recommend this place, thanks again! read more

The BEST experience and EASIEST, I have ever had regarding auto repair. 3 days, start to finish. They were transparent with cost; they won't gauge you, like some of General's competitors. Ricky (the guy at the front desk who will check you in), is...exactly what you want when you enter a business. Friendly, genuine and reassuring. I was so impressed and pleased that he kept me in the loop of little surprises the mechanics would find. He's AMAZING! I couldn't ask for a better experience, for something that I dread. Everybody I encountered, friendly, courteous and actually genuinely willing to help people in the lobby. When I went to pickup my vehicle, the mechanic who worked on my pickup, happen to be in the lobby/office explained briefly, in non mechanic talk, some of the hurdles he encounter. I SO APPRECIATED THAT!! I'm a nurse, not a mechanic. (I've had mechanics in the past, talk mechanic to me. When I asked them to break it down so I could understand, they dumbed it down to the level of insulting, patronizing and all around rude). Not that I would ever want to go to a mechanic, but if something goes wrong, I will check to see if General can do it. They have my business for life. Thank you, doesn't even begin to cover how grateful I am, with this experience and service. THANK YOU!!! read more

I was having what I thought was a transmission problem. My mechanics at American air suggested General transmission on Sutro as great for transmissions. The manager Richard was great. They figured out there was no problem with my transmission. Great customer service and diagnostics. read more

DON'T TRUST THEM! My F-150 was acting like there was something wrong with the transmission so I took it in and paid to have them trouble shoot it. After two days they found nothing wrong and could not replicate my symptoms, or find any check engine codes. But they told me, yup, the transmission is probably going bad, you should have it rebuilt for $4,300. Well, that didn't sound right to me so I said I'll wait. After looking my symptoms up on the web, it sounded like a common wire harness problem with my truck. I took it to a different transmission shop and had them do the fix, which cost $600. Out the door. Which sucks, but still a lot better then 4K. No more problems. read more

General always has been my go to spot for my truck! would highly recommend to get ur car/ truck fixed if y'all ever need a repair! they are very good with timing & fair with prices & they have quality work! thanks to richy up the front desk it was super easy to pick up my truck & drop off! for always communicating with me! read more

They serviced my transmission and fixed my 4wheel drive! Friendly and fare priced would recommend to anyone!

General Transmissions is the place to go. Had to have transmission replaced and received a fair price for the work with a nationwide 300,000 mile warranty. Richard is a excellent customer care representative. I had to leave my RV (I'm from out of town) and he assured me it was in good hands. Richard kept me informed of it's progress and even picked me up at the airport when the RV was ready. I feel pretty confident my RV was in the right place and will be running smooth for years to come. Thank you read more

These guys deserve all their 5 star reviews, I went here for a transmission fluid service and was pleasantly surprised. Making the appointment was quick and easy dropping off my car was also surprisingly fast even though it was in the morning and they were already busy and trying to open up for the day, they were upfront about how long the service would take and had the car ready when they said it would be and even parked it out on the curb for me so I could just hop in and go, the price was lower than expected and the guy at the counter where I payed was friendly and knowledgeable. it was such a relief to find a place that made everything so easy and knew exactly how to do the service. All in all a top notch shop that I would recommend to anyone. read more

My Nissan Murano's transmission decided to act up in Reno so I handed it over to GT on Thursday; had a brand new transmission installed and ready to go Tuesday morning. Very pleasant helpful staff too. Highly recommend. read more

I had thought I damaged the transmission getting stuck in the snow, but Richard and Pete did a great job of diagnosing the issue as a simple speed sensor. Thanks for your honesty! read more