I purchased a Natural Gas Honda EU7000 a few years ago. I have had a few issues on set-up and running. Everytime I have reached out, they (Gary) has been incredibly responsive and helpful. I just had another issue and they were unbelievable. It turned out my problem was caused my failure to put the battery strap on. The level of customer service that they provided for my own failure is exceptional.They told me that their customer service and satisfaction is important to them and they proved it. Jenn has also been terrific. Pete Sexton read more

Had a minor issue that needed additional troubleshooting with the unit, and after not hearing a response for 13 days I responded with a followup email asking for an update, and after waiting ANOTHER day I sent a followup email saying (This is word for word) that "I plan to initiate a chargeback on my card if I don't hear back." That was the ONLY thing that got them to respond. The president reached out and complained saying "At this point, though, since you felt it was important to threaten us, you've made the situation untenable." (which is an unhinged response lol), and ironically immediately proceeded to tell me that if I returned it and it was damaged in any way that they would "Pursue every legal remedy available to be fully compensated." He then signed the email off with "Threatening the people that are trying to help you must work great for you, but not us. Have a great day!" Absolutely unhinged response to a customer who was just trying to get support from an unhinged company. For blowing up at the most mild of messages, I couldn't imagine anyone needing any warranty or support help from them. Stay far away! Way better options out there at way better prices. After seeing this review they emailed me again: "Your public reviews were misleading, defamatory and libelous." ^ This just reinforces that they deserver a 1 star review. I'd review lower than one if I could. read more

I'll start by saying that Genconnex does make a good looking conversion kit for Honda inverter generators. However, the luster of any product inevitably fades when customers encounter poor service. That was my personal experience with Genconnex. I purchased a propane converted EU3200i Honda generator in June of 2023 - with shipping, I paid just shy of $3,500 - and it saw very minimal use over the next two years. Then, during a recent camping trip (July 2025), the unit stopped working altogether. I called and spoke to Gary at Genconnex, talking through symptoms and general troubleshooting until we finally concluded that it needed to be sent in for warranty repair. Since the generator still looked brand new, I went the extra mile to ensure it was incredibly well insulated with bubble wrap, expanding foam, and UPS filling any remaining voids in the double-walled cardboard box with additional insulation before they closed everything up. While waiting for the warranty repair, I actually purchased a second propane converted Honda generator from Genconnex - this time, the smaller EU2200i - and looked forward to receiving this lighter, quieter generator for use during an upcoming camping trip. Fast forward...I received the repaired EU3200i just over a week later (a reasonable turnaround time). Although the return shipping box appeared to be in good condition without any damage, I was disappointed to see the generator itself was scratched up and even assembled incorrectly, causing additional cosmetic damage to the exterior panels. (again, this is a $3,500 investment) When I contacted Genconnex and provided pictures showing the damage, Gary sent a very dismissive response via email, stating "we can only do so much" and even suggested that UPS was responsible for the damage. Despite the slightly unprofessional reply, he did share that he provided a refund ($1,755) for the second generator that I ordered over a week prior. I assumed this was his attempt to avoid having to repair or replace the more expensive EU3200i, so I decided to just let it go and order the Honda OEM replacement parts myself (which ended up costing me over $400). Three weeks went by and I still had not received the second (EU2200i) generator. When I finally received a response via email, I learned that Gary did not provide a refund because of the issues with the warranty claim, but instead he actually canceled the order entirely. No discussion with me at all. Just canceled. All I could think was, "Did this really just happen?" He canceled a completely separate order because I wasn't satisfied with their warranty work on the EU3200i? Bottom line...if you damage a customer's property while it's in your possession, you repair or replace it. Period. Anything less is poor customer service. Taking it further by canceling subsequent orders, essentially telling that customer you don't want their business...that's nothing short of spite. I know this is a long review, but I hope it saves someone from going through a similar experience. There are equally impressive alternatives available from reputable companies that genuinely care about customer satisfaction and will go above and beyond to exceed expectations. You can do better than Genconnex. read more

GenConnex manufactures conversion kits to run generators on propane rather than gasoline. They also sell some generators with their conversion kits preinstalled. We purchased a Honda EU2200i with the GenConnex conversion so we could run it off the propane system on our Airstream trailer. The conversion is a seamless upgrade to the generator.. it runs as quiet and smoothly as it would using gas. We've tested the power output, and we get steady, clean power to run our trailer from. GenConnex also provides a neural ground in their RV package to, which we purchased. read more

Genconnex - Honda EU2200i with the GenConnex conversion, hooked up to a propane tank. - Generator Installation/Repair Near Me - Hingham, Massachusetts

I recently purchased a Honda EU3200 generator that weighs about 65 pounds with fluids, which is pretty heavy to carry without a cart. After searching for several options, I found the Wheelie Cart at Genconnex (https://www.genconnexdirect.net/wheeliecart.htm) that is made specifically for the EU3200. The generator's rubber feet fit securely in the tray after extending the base and it also has a velco strap to hold the generator securely to the base while transporting it. The collapsible cart has 6 casters for easy mobility and it works well on most surfaces. Very similar to a luggage cart and it is very compact so it's easy to maneuver in tight spaces. The only drawbacks are that it doesn't work as well over soft grassy areas and the casters are a little noisy over asphalt or concrete surfaces when pulling the cart. However, the cart is a back saver for transporting or moving the generator. You can also leave the cart attached when lifting the generator to move up or down stairs or in and out of a truck or vehicle and you can continue transporting the generator on the cart when back on a flat surface. Overall a great accessory for the Honda EU3200. read more

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This review is for the propane-modified Honda EU2200i inverter generators that Genconnex offers for sale via their website at their genconnexdirect dot net website. I live in a heavily-forested rural area in the mountains of NW Maryland. Due to the location in a heavily-forested area, we are subject to frequent commercial AC utility power failures. In order to keep all the essentials at my house -- including lights, PCs, cable modem, routers, refrigerator, freezers, etc. -- running during the frequent and sometimes-prolonged utility AC power failures, there is/was obviously a great need for a very reliable emergency power backup system that could provide backup power for all of the essential things mentioned above for up to about 20 days of utility AC power failure, if need be. So, back in 2010, I designed and built/installed an off-grid solar-assisted emergency AC power battery backup system on my rural property that would provide AC power during utility AC power outages. The system sports a battery bank with a capacity of about 85 KWH, and an inverter that can deliver up to 4400 KW of pure sine wave AC power. And, on sunny days during utility AC power outages, the auxiliary solar panels will, to some extent, help to recharge the batteries and thus extend the useful remaining battery life, but, since my entire property is located under heavy tree cover, the solar panels are not very efficient (due to shading and shadowing) and thus can only help to a modest extent. During some recent utility AC power outages that were rather lengthy, I realized that my above-mentioned off-grid battery backup AC power system needed some kind of good generator to top off my battery bank by running it perhaps every 5 to 8 or 10 days for about 18 hours at a time. Now, I've gotta tell you that I absolutely HATE gasoline-powered generators, because gasoline is flammable, smelly, messy to work with, and has a very short shelf life in storage. So, I knew that I wanted only a propane generator. Also, since I am a scientist and an electrical engineer, I wanted only an inverter generator with a 4-stroke engine, because they are quieter, more robust, more long-lived and produce far fewer exhaust emissions and CO than most open frame 2-stroke generators. And, since I wanted only the ultimate in reliability and robustness, and the highest generator efficiency, I decided that I wanted only a Honda EU2200i inverter generator (propane-converted, of course.) Finally, I wanted only the very best propane-converted Honda EU2200i inverter generator available in the US, and, from having done many hours of due diligence research, I knew that this meant that I wanted to order my propane-converted Honda EU2200i inverter generator ONLY from Genconnex in Maine! So, almost one month ago, I sat down at my PC and went to the Genconnex website and ordered a propane-converted Honda EU2200i inverter generator from them. Despite the fact that the entire Northeast of the US, along with much of the rest of the East Coast, was heavily socked in by violent snowstorms and windstorms at the time, Genconnex managed to ship my order within about 2-3 days of my having placed the order, and one day later, my new Genconnex-converted propane generator was delivered to me by UPS (and for a shipping/handling fee of well under $80, as I recall...!). In a matter of a few hours, I unpacked the new generator, and installed it in a well-ventilated generator shed located near my battery backup power system so that I could incorporate it into the system. The new generator, needless to say, works perfectly, and it is every bit as quiet, efficient, robust and powerful as I had expected. I think very highly of the skill, knowledge and competence of the staff at Genconnex! Thank you, Genconnex, for a job very well done! read more

Based on my experience purchasing two generators from Genconnex, I have found that they provide excellent products, and exceptional responsiveness and customer service. Need I say more? read more

I needed a generator in Cohasset and I called around and did my homework. I ended up with Genconnex. Still rolling the dice, but it came up all sevens. Gary came out and gave me a great price, great service. He was there on time and finished the job with the attention to detail and left the place better than when he came. The generator works awesome. I could not be happier with the service I got and the value I received. If you need a generator, you need to call Gary At Genconnex. He gets it. Rare these days. True service contractor. . read more

OK if you need a generator and want great service before and after the sale call Gary, you won't be disappointed at all. Bought a generator three years ago worked great but had a problem this year. Gary came out picked it up, fixed it and would have brought it back but I happened to be around the corner so I picked it up. No charge! He also changed the oil and plug again no charge. Old fashioned service and good products what else could you ask for! Thank you! read more