Idk what happened to this locations that back then the service was horrible but when we went to have birthday dinner this past Saturday the service was amazing the menu is better service was excellent did not have to wait a long time to get my meats and drinks our server was amazing (Manny) keep up the great service!! Will be going more. read more

We haven't been here in quite some time, so we decided to come in today for a late Sunday lunch. This place is usually packed, but surprisingly, it wasn't too busy today. We were seated right away and were greeted by our server, Shawn. This young man was incredibly pleasant, attentive, and fast with his service. He was taking care of many tables, yet not once did he miss an order or fail to check on his guests. He was constantly pacing back and forth, taking orders, checking on patrons, and making sure everyone was taken care of. Shawn is truly a great asset to this establishment. His work ethic and positive attitude really stood out to us. I wish him nothing but a bright and successful future ahead of him. Keep up the great work, Shawn!!! read more

Gen Korean BBQ House - Our excellent waiter, SHAWN - Korean Near Me - Northridge, California

I am a little torn regarding this 3 star rating as I have been here a few times and have previously considered it a 4 star restaurant. This review in only in regards to my most recent visit here the first week of November, 2026. I do not know if the shortcomings in my review below are random or if this is due to the fact the Gen Korean BBQ was recently bought out by the Chubby Cattle Group. I came for dinner on a Sunday night and was seated at 6:00pm. I wanted to order the Gen Premium Steak but was told that they were already out of it. That seemed strange to me at it was only 6:00pm. When I went to order another round of the Galbi marinated bone in short rib I was told that they were now out of this item also. Lastly, I went to order the Pork Riblets because I will still hungry after not getting the Steak or Short Ribs and was told that they were out of that too. read more

Great place to eat ! My hubby and I love coming here . They have a lot of variety of meat just be prepared to cook it (super easy). Just gave it 4 because we had a couple of charge glitches/issues. Other than that... yum read more

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We were very excited to try Korean BBQ and decided to come to this restaurant. Unfortunately, we had a terrible experience because of unclear communication about the pricing. We are Deaf, so I used my iPhone to type questions to our server. I clearly told her that we are Deaf and asked her to confirm the price because the menu and pricing were confusing to us. She only nodded her head yes. We even asked again to double-check the price, and again she just nodded. She did not type anything on her iPad or write the information down for us. When we received the bill, we were shocked that it was more than $120. We did not even eat that much. That was when we realized there were additional charges for the basic option plus the premium selection. This was not clearly explained to us. When I told the server that we were not aware of these charges and that the pricing had not been communicated clearly, she finally used her iPad to type a message to us. That made us wonder why she could not have used the iPad to communicate clearly with us from the beginning, especially after we told her we are Deaf. I also explained the entire situation to the manager and shared how disappointed we were with the experience. The manager simply said one word, "Sorry," and that was it. There was no further explanation or effort to address our concern. We felt very disappointed and frustrated. Clear written communication from the beginning could have prevented this misunderstanding. Unfortunately, because of the poor communication and the way our concern was handled afterward, we will not be returning. read more

Pretty disappointing experience, especially for what GEN charges. They were extremely understaffed with only one server working, and I honestly felt bad for him because he was doing his best. Unfortunately, it made ordering anything very difficult and everything took much longer than expected. To make things worse, I got sick after getting home. I can't say for sure it was the food, but it definitely made me question how carefully the food is being handled or how long it may be sitting out. Overall, not the experience I expected for the price. read more

Hi. I just want to support and give a good yelp review on here but I hope you guys know that your phone number is not working, every time I request to be transferred to a host "option 3" it says something about another company. Please fix that? I'm trying to call becuz I left my iPad there and trying to get a hold of someone. read more

Gen Korean BBQ House - Eric B! - Korean Near Me - Northridge, California

I was absolutely disappointed today with my visit to Gen. I frequent the one in Glendale and figured it would be the same but NOT AT ALL! First there was no host when we came in and it was pretty empty around 3:45pm. Maybe about 10 minutes later the host showed up. She sat us down and it took about another 15 minutes before we got serviced. Honestly, I believe there was only one server handling the whole place because although I did see other people walking around I'm guessing they were not waiters. When we finally placed our order for the dinner @ $31.99, I was surprised to see how little meat was given. We were a group of 3, the sides were very minimal and only brought kimchi, cucumbers and spicy radish. There were so many sides still Missing. No one checked in on us and we finished the first 3 portions of meat and all 3 sides and I had to go look for someone to take the next order by then our rice was cold. At that moment I had to ask for a spoon because we had ordered a soup and had no spoon. Anywho, I don't like writing bad reviews but seriously there needs to be some situational awareness. Despite this whole situation the lonely, neglectful waiter was tipped when I was literally telling my party just leave $10 bc honestly the service was awful!! read more

I had a great experience and so conveniently near my place. The waitress was on point and so nice. the Vibe was great with good music. the protein selection is good with good appetizers. read more

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Absolutely Outstanding -- Ask for Sam & Xavier! We brought a party of 27 to GEN Korean BBQ on a busy Friday night, and the experience was exceptional. A group that large could easily become chaotic, but Manager Sam Peñalosa and our server Xavier went above and beyond to make the entire evening smooth, fun, and memorable. Sam deserves serious recognition. You could see her leadership throughout the night. She was present, attentive, checking on our group, supporting his team, and making sure 27 people were taken care of. That kind of hands-on leadership creates the atmosphere customers feel..and her company should be proud to have her representing GEN. And Xavier was a rockstar! Twenty-seven guests means nonstop orders, questions, refills, requests, and moving parts. He handled everything with patience, energy, professionalism, and a great attitude. Never made us feel rushed or like our large group was too much. Instead, he made us feel genuinely welcomed. The food was great, but Sam and Xavier are the reason we'll be coming back. Service like this turns a dinner into an experience and customers into repeat customers. If you're coming to GEN, ask for Sam and Xavier. We certainly will when we return. To GEN leadership: take care of these guys. They're doing your brand proud. Thank you, Sam and Xavier, for taking such great care of all 27 of us. You earned some loyal customers! read more

Gen Korean BBQ House - Video: Our party of 27 on a busy Friday night Photo: Sam previous visit. Now a manager and well deserved! - Korean Near Me - Northridge, California

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Unfortunately, our experience was disappointing. We waited a long time for our waters(15 min), appetizers and boba(1st thing we ordered;25 minutes), and meat, and even after reminding the staff, some items were missing or brought out incorrectly. It was also frustrating to see tables seated after us receive their food first. However, the male server with medium-length hair was very kind and understanding( I wish I got his name) and we appreciated his help. Their ice cream is super good along with the meat and their options but the overall experience could have been much better with better service. read more

Gen Korean BBQ House - Desert menu; Mochi Ice Cream - Korean Near Me - Northridge, California

I broke my tooth after finding a bone in boneless meat. It has been 2 months since the incident. I have spoken to the manager 4 times and left several voice messages, but I have not received an incident report. Each time, staff took my email and phone number and promised that corporate would contact me. I have received no response. read more

Gen Korean BBQ House - Location and date - Korean Near Me - Northridge, California

We arrived at 11am on a Saturday. There was no line, but they did seem a little short staffed so we probably ended up waiting about 5 minutes to be greeted before sitting down. I'm not sure if they were short staffed, or they just have less servers in the morning, but it seemed like there were only two waiters available. Both servers reminded us that it would be dinner pricing on the weekend. I actually did not realize that, so I appreciated the heads up. I was in a group of four. We started off by ordering some soft drinks, which came out quickly. Our waiter, Anthony, went straight to business taking our meat orders, and informed us that we can order up to four meats per order (this does not include food from the kitchen). All the dishes came out promptly - I was impressed with how quick the cooked kitchen items came out. I think the first thing we received was the riblets, even before the meat orders. We usually stick to the usual beef belly, pork belly, and brisket. However, this time, I tried the bulgogi fries and dragon shrimp from the kitchen. We typically come for lunch, so I'm not sure if these were new items, or if they've always just been on the dinner menu. Overall, I feel that the quality of food and service is fair for the price. Dinner prices were $31.95pp. The meat was flowing at a decent rate, so we did not feel like we were hungry and waiting on food to arrive. read more

Gen Korean BBQ House - Double dragon - Korean Near Me - Northridge, California

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Gens been a hit and miss forever, but today, today changes everything!! Dynamic super duo Manny and Noah were amazing and we were extremely satisfied! My family and i were literally in and out in less than 1 hour! They were so fast and friendly and got everything right on the first go! Food was great, hit the spot! Ambiance was great and so lax, Tuesdays are my new favorite days to come! No rush, no lines and just chill vibes read more

Gen Korean BBQ House - Nothing left - Korean Near Me - Northridge, California

Update: We waited like 10minutes or could be more in the front because the front host was not there when we came in and this was at close to 12 noon I think. There was also couple ahead of us which they said that they've been waiting as well for someone to greet, assist and seat them to their table but no one came. After us a another group of family came in More people came in but still there's no front host and she's been MIA & when I looked around she was sitting in one of the empty tables by the window - wearing white longs sleever and black pants. Finally, 2 guy servers actually noticed that customers have been waiting for a while and no one was helping all of us in the front. I even overheard them asking each other and lookinb looking for the front host and one of them answered "she should be here but I have no idea why she's nit in the front". I think the management should retraine that specific host that's was on duty today around 12noon onwards, I mean she's in charge in the front so if she's on break she should communicate it with the back team to so that someone can keep an eye for new customers that are coming in the restaurant . Luckily those 2 guy servers were really nice and they seated all of us that's been waiting in the front for a while. Also, FYI on their weekday lunch pricing, I tried calling them prior to our visit and their recording says the price for M-Th - from opening to 3pm is $20.95 BUT THAT IS INCORRECT, the correct pricing is $21.95. Our server was nice and attentive and food was great 8/10 and changed our grill 3 times. The inky issue was that our meat took so long to come out which I think it is the kitchen staff's job to prepare not the servers. My tofu soup came out when I was almost full and dine - the server was actually apologetic and I dont blame him, I was told that the reason for the delay was because, the kitchen received many "to go or pick up orders" that the kitchen staff didn't have any space on the stove to cook my soup. We were also seated close to the kitchen towards the hallway to the restroom and WOW the kitchen staff's music was SO LOUD! Like I am so confused if I should be listening to the mariachi music that's coming from the kitchen or the english music that's from the dining area's speakers.... Like wow they should turn down that volume!! 1 star for the missing front host that's supposed to seat and greet the customers in a timely and professional manner and the delay on delivering the meat to the table and the very LOUD music. read more

Gen Korean BBQ House - Choices for lunch menu as of 7/09/26 - Korean Near Me - Northridge, California

We were very excited to try Korean BBQ and decided to come to this restaurant. Unfortunately, we had a terrible experience because of unclear communication about the pricing. We are Deaf, so I used my iPhone to type questions to our server. I clearly told her that we are Deaf and asked her to confirm the price because the menu and pricing were confusing to us. She only nodded her head yes. We even asked again to double-check the price, and again she just nodded. She did not type anything on her iPad or write the information down for us. When we received the bill, we were shocked that it was more than $120. We did not even eat that much. That was when we realized there were additional charges for the basic option plus the premium selection. This was not clearly explained to us. When I told the server that we were not aware of these charges and that the pricing had not been communicated clearly, she finally used her iPad to type a message to us. That made us wonder why she could not have used the iPad to communicate clearly with us from the beginning, especially after we told her we are Deaf. I also explained the entire situation to the manager and shared how disappointed we were with the experience. The manager simply said one word, "Sorry," and that was it. There was no further explanation or effort to address our concern. We felt very disappointed and frustrated. Clear written communication from the beginning could have prevented this misunderstanding. Unfortunately, because of the poor communication and the way our concern was handled afterward, we will not be returning. read more

Good is amazing service is ehh If the service gets better I might come back used to be our go to but definitely gonna have to go to a different location read more

Oh gen gen gen!!!!!! Honestly very disappointing visit this time around. We got seated at around 4:25 on a Wednesday, normally they come within the 5 minutes or right away to introduce their selves or and get our drinks. Our server (Donna) came to us 30 minutes later. on a Wednesday not a weekend A WEDNESDAY !!!!!!!!!!!!!!!!!!!!!!!!! (Also the menus in the pictures were extremely greasy like someone dipped them in a grease or something) Food was taking longer to come than usual, server drops off the food and leaves right away. To get her attention again we literally have to wait awhile to get her attention. She just passes us like we're not there. Old plate stays at the table for ever!! Barely get any refills.!!! Pan stays smoking for too long and no one to turn it off or switch it out because no one knows where she is or willing to help. Plastic pieces in our water (sorry it's hard to see or might not even be visible, but I'm telling you it was there) Don't get me wrong the food was great and delicious. But to beg for service and basically beg for our server to come help us, that just takes over everything. The place itself is so spacious and lots of other tables are there. But the thing is they weren't even that busy. The 1 star is for the gentleman server (didn't get his name) that was not even our server but was checking and helping us more than her. And he's the one that kept on following with us if we need anything. Thank you It's always the shitty service with this location that always disappoints. No customer ever has to beg for attention, or barely get what they ask for. Just asking for the bare minimum and they always fail to do so. read more

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- one of the best priced AYCE KBBQ in the valley -lots of options even at the base level - solid dipping selection and sides -service is very attentive and got our food fast. -servers checked in on us often -Ambience is like if a restaurant was a club; ambient lighting, loud music and huge read more

Gen Korean BBQ House - Sides, dipping sauces and meats - Korean Near Me - Northridge, California

We were in the Northridge area looking for a place to eat, and Gen Korean bbq popped up, so we decided to stop by. When we walked in, the host was busy drying plates and didn't acknowledge us at all. After standing there for a bit, he finally turned around,grabbed some menus, and went to a table no welcome, no "follow me," nothing. So we stayed by the door until he looked at us again like he didn't understand why we hadn't followed him. When we got to the table, the seats had crumbs on them and the menus were greasy. The floor feels greasy when you walk.I had to go back to the host to ask him to wipe down the seat. He seemed confused and unsure of what to do. No one came to take our order for a while. At one point, an employee walked outside and held the door open while standing in the doorway. It's very cold right now, and we were seated at the second table by the door, so the cold air was hitting us directly. We ended up getting up to close the door ourselves. The employee later apologized, but these are basic common-sense things that really shouldn't need to happen. The food itself was mediocre. We ordered steak for a table of four and they brought out one small portion. We had to ask them to bring the additional steaks, and even then they didn't come out promptly. Almost as if they were waiting to see if we'd even ask. The side dishes and fried items were not good at all; we tasted everything but didn't finish any of it. At one point, the table next to us had flames shoot up pretty high, which startled all of us, but an employee did respond quickly and handled it right away. Overall, I've been to plenty of great Korean BBQ spots, but this one missed the mark in both service and food. I definitely won't be coming back. You can try it for yourself, but for me, it was not a great experience. read more

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Went here for lunch on a Wednesday.... As we walked in, there were two guys behind the counter, neither acknowledged us nor said hi or anything at-all. We waited for four minutes, just standing there, waiting for them. Then one looks at us and says 2? Follow me. He seats us, then the service is decent after that. The ordering and food came at a decent rate, not fast nor slow. The meat quality was WTF. The short plate looked like scrap meat, and when cooked, it was even tinier little pieces, almost looking like goldfish food. The pork jowl was ok, but it's slice thin. Other KBBQ places cut it thick, but most people do t understand how to properly slow cook it, so that's probably why they cut it so thin here, so it could cook fast. The garlic pork belly was the best. We cooked it nice and slow so that it would cook well and not burn. It was really good. The brisket is a joke too! The cut was bad, the slices are not sliced but rather, tiny leftover pieces. They are super lean too, no fat on them at-all. The fried stuff.... Fried chicken pieces were ok without the sauce, but ok doesn't cut it.... If everything is just ok or bad, it makes it not worth coming here to eat.. The Double Dragon (coconut shrimp and regular fried shrimp) was not great neither, something that I expected should be great! Definitely just the run of mill frozen stuff, not even the good stuff. One of the coconut shrimp was bad and soured too. The fish tastes like talapia, so that's not good, I would prefer a fish without a strong flavor. After leaving, your body and your clothes end up smelling better than the food you just ate. Btw, we only came here because Hanoo was not open yet, and I was willing to give Gen another chance. Gen has failed me once again, and probably for the last time! read more

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I've had some pretty bad experiences here, but today takes the cake. I joined the waitlist through Yelp, and it didn't take long to get seated. We sat down and waited at least 10 minutes just to be acknowledged, with no apology for the wait. We placed our order for two waters and one Coke. Our server came back with one water and two Cokes, and when we pointed out the extra Coke, she told us we could just keep it. Cool. We then waited another 10-15 minutes for the second water. We also weren't given scissors when we were initially seated, so I asked for a pair so we could cut up our meats and actually start eating. I also asked for a fork for my sister. She came back with the scissors and a spoon because they were "washing the forks right now." Needless to say, we never got the fork. On top of all of that, the vents at our table weren't working properly, so instead of the smoke being pulled away from the grill, I was basically inhaling it throughout the meal. Anyone who's been to KBBQ knows how much smoke comes off the grill, so having ventilation that actually works is pretty important. It made an already frustrating experience even more uncomfortable. Throughout the meal, the service continued to be extremely inattentive. It felt like we constantly had to wait or ask for basic things that should have already been provided. Then when we got the bill, we were charged for both Cokes. It's not about the extra $3, it's the principle. We ordered ONE Coke. The second one was brought to us by mistake, and our server specifically told us we could keep it. If we had been told we were going to be charged for it, we obviously would have sent it back. Charging us afterward for something we never ordered and were told to keep just left a really bad taste in my mouth. Between waiting to even be acknowledged, waiting for water, never receiving the utensils we asked for, sitting at a table with vents that weren't working, and then being charged for the server's mistake, the entire experience was disappointing. I've given this place multiple chances despite having poor experiences here before, but after today, I really don't see myself coming back. read more

My husband and I visited around 2:30PM, and the restaurant wasn't busy, with only a couple of other groups dining. Our original waiter was great, but shortly after taking our order, we were told he had to leave because it "wasn't busy enough" for him to stay. A different waitress took over. She was friendly, but the service didn't match the friendliness. Our drinks went unrefilled for most of the meal unless someone else offered to fill them and we had to place meat orders through other employees as well because she wasn't around. She also made multiple comments when we ordered additional meat, including "Oh, you want more?" which came across as unnecessary and made us feel uncomfortable. As for the food, the marinated meats were excellent and easily the best part of the meal. The non marinated meats were extremely fatty and lacked flavor. The photo I posted shows some of the fat we had to leave behind, along with a drink that sat waiting for a refill. This visit left us disappointed, we will not be coming back to this location. read more

Gen Korean BBQ House - fatty pieces that couldn't be eaten and a drink waiting for a refill for a while - Korean Near Me - Northridge, California

I would give 0 star if I can the service today just so HORRIBLE the server I dont think she has experience about the AYCE service she did not gave us any attention throughout the service also Burn my husband hand by not carefully removing the hot pan. We are long time customer the food still the same but the service to be honest its going down over the year Grill has not change even it burning like this I would question about the health risk when smelling those burn ? We did ask to change but they ignore us until the 3-4th time even it is not the busiest day of the week read more

Gen Korean BBQ House - Korean Near Me - Northridge, California

Service was slow, even on a weekday. Meat quality is horrible. Ordered two types of meats (brisket and bulgogi). Waited over 25 mins for the server to come back to our table. We ending up paying and leaving, not worth seating there getting horrible service and terrible quality food. We use to dine here and loved it, now it's not worth your time and money. Go somewhere else. read more

Gen Korean BBQ House - Brisket. It was so stringy, felt like eating hair. - Korean Near Me - Northridge, California

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If you're looking to waste your money, this is the place. Otherwise, there are plenty of Korean BBQ spots in the San Fernando Valley that are far better. We decided to have dinner at Gen Korean BBQ, and it turned out to be a disappointing experience from the moment we walked in. There was no hostess at the front, and when she finally appeared, she seated the first guests in line while we stood there waiting without so much as an acknowledgment. We eventually realized she was busy chatting and flirting with the guests she had just seated instead of helping the people still waiting at the entrance. It came across as unprofessional. The menu also needs to be updated. Several items we ordered were met with, "We no longer serve that," which was frustrating. Food arrived much slower than what we've experienced at other Korean BBQ restaurants, and we had to ask for basic items two or three times before they were finally brought to our table. Our server genuinely seemed to be trying his best, but it was obvious he was overwhelmed and frustrated. It probably didn't help that the restaurant was incredibly hot. The air conditioning either wasn't working or was so weak that it felt nonexistent, making the dining experience even more uncomfortable. Overall, this was one of the most disappointing Korean BBQ experiences we've had. Between the poor service, outdated menu, slow food, and uncomfortable dining environment, I can't recommend this location. There are much better Korean BBQ restaurants in the San Fernando Valley that offer better food, better service, and a much better overall experience. read more

An amazing service. Only 15$ for all you can eat The servers were all very nice, friendly and helpful especially Roxana! I highly recommend this Korean BBQ restaurant read more

Survice terrable, price not affordable, food ok but never will go back. Was great, now??? NOT

We had a great experience at Gen Korean BBQ! The food was delicious, everything was fresh, and there was a great variety to choose from. The quality of the food made the experience even better, and we really enjoyed our meal. A special shoutout to Xavier, who was an amazing server! He was attentive, friendly, and made sure we had everything we needed throughout our visit. His excellent service really made our experience stand out. We'll definitely be coming back and hope to have Xavier as our server again! Highly recommend! read more

One of my favorite places to eat when I want Korean bbq. The food is always fresh and good and the staff is always attentive and friendly.

Love the food. I go here once or twice a week to protein load. The price and selection are the best in the San Fernando Valley. I just wish the music weren't too loud. Servers are great; there are days they are understaffed, but they try their best to accommodate us. read more

Gen Korean BBQ House - Korean Near Me - Northridge, California

We went here during lunch time after a long morning for my pinning ceremony. We came here because it was the closest kbbq and my diabetic mother needed to eat already. We were a party of 6 and when we got seated no one came to us right away. The service was really slow that the manager stepped in. The manager was on it and helping us out but for awhile we didn't get meat. The meat took so long to get to us like 15 minutes after we sat that the grill was already turning brown from the fire being on. The brisket was good but the brisket was really hard. They didn't have a lot of side dishes at all. It was okay for the price but the service was not good at all. I even saw a cockroach walking on the floor when we were leaving. read more

We drove all the way from Calabasas because we genuinely love this place, despite the long drive. Unfortunately, today's experience was a huge disappointment. The new server , young female who assisted us was rude from the very beginning. I ordered my usual meal and requested double beef belly, but she immediately responded in an unfriendly and unprofessional manner, saying it couldn't be done. Since I've ordered it before, I asked to speak with the manager. The manager approved my request without any issue. After making me wait, she came back with double brisket instead of double beef belly and was about to argue with me again about my order, even after the manager had already approved it. At that point, I lost my patience. Good food is one thing, but customer service matters just as much. We have always enjoyed coming here, but this experience left a very bad impression. I hope management provides better training on professionalism and customer service, because no customer should feel like they're being argued with over a simple order. I left the place , it was terrible !!! read more

Changing my review to 2 stars now- because first of all NO A/C ? its really hot in there! They seem to be understaffed and the waiters do not come around - as often as before- have had to wait to be seated then when seater had to wait a while- again The little macha salt condiment trays seem to have been pre made and been sitting for a while- i had to chisel it out - thats not great- the A/C is huge- I mean its really hot in there! I literally brought my own little table fan - the waiters seem stressed and not as friendly - but being hot-and walking around cant be fun. The food was good - but Not going back - the service +ac issue and waiting is gotten worse ~too bad read more

My friends and I went to this place and had a wonderful experience. There was a great selection of meats and appetizers to choose from. & helped us throughout our time and was amazing! The playlist there was also really good. read more

Gen Korean BBQ House - Korean BBQ - Korean Near Me - Northridge, California

I'll start with the positives. The food was excellent. You could tell the quality of the meat was high, it was marinated really well, and everything was full of flavor. They were also very generous with the seasoning. The vegetables looked freshly cut and tasted fresh. That said, there were two things that took away from the experience. First, the restaurant was extremely hot. The moment we walked in, the heat was very noticeable. I'm not sure if the air conditioning was off, broken, or if something else was going on, but it made dining much less comfortable. The other issue was the service. Our main server, I believe her name was Roxanne, came across as uninterested and not very welcoming. Of course, everyone can have an off day, but her demeanor made us feel like we were inconveniencing her. Later, another server, Ashley, helped us for a short time, and the difference was immediately noticeable. She was friendly, attentive, and made us feel much more comfortable. Overall, the food alone would have earned five stars, but because of the uncomfortable temperature and inconsistent service, I'm giving it three stars. I would still come back for the food and hope these issues were just an off day. read more

After 8 years of being a loyal customer, I'm officially done with this location. The food is still great, but the service has completely fallen apart over the last 6 months. Our experience was unacceptable from start to finish. We waited 45 minutes after ordering before any food arrived. Then we had to wait another 15 minutes before anyone even turned on our grill. To make things worse, the grill itself was dirty, and we were given dirty utensils. Out of the 7 meats we ordered, only 3 ever made it to our table, and we never received any of the sides we ordered. We repeatedly tried to get someone's attention, but nothing was done. The manager spent most of the time on his phone instead of helping the staff or checking on customers. There was no sense of urgency, no apology, and no concern that half our order never arrived. It's incredibly disappointing to see a restaurant that provided excellent service for years decline this badly. The food may still be good, but the service is terrible and completely ruins the experience. We'll gladly drive the extra hour to the Cerritos location rather than ever return here. Save yourself the frustration and stay away from this location until they figure out their customer service. read more

Gen Korean BBQ House - grill itself was dirty, and we were given dirty utensils. - Korean Near Me - Northridge, California

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Came in for Sunday lunch after church service in Porter Ranch and there was ample parking. We didn't have to wait long for our table. The food was good and service on point. Shawn was attentive to our dining needs and we were well taken care of. read more

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Absolutely terrible service. The waitress Isabella completely ignored our table throughout our entire time there and would actively avoid eye contact with us so as to not interact with us. She would attend other tables, but never came up to us to see if we needed anything or to even swap the grill despite it smoking terribly. Items we ordered would take a long time to arrive and when they did, they were already cold and oily as if they had been left on the counter. I'd say we saw her three times counting the initial interaction with a 20+ minute gap between each time. Even at the end, we went over 15 minutes without a refill despite her saying she would get us one and had to go to the counter to pay as she never came back. Horrible service would not recommend. read more

Gen Korean BBQ House - Receipt of proof - Korean Near Me - Northridge, California

Meat quality is pretty bad. Brisket was so dry and was in little pieces. Little appetizers was really little and you can tell that it has been sitting for a while. Place is big and plenty of space but the main point is that the meat is pretty bad. read more