They were slow, expensive, and incompetent. Their version of tech support for a freezing screen was to back up, wipe, restore, repeat. This took well over a week, and resulted in a computer I can't use because it's essentially new but not set up. Wrong version of the software, bookmarks all gone, must re-register for the software using an email address some tech forgot three years ago. If somebody had warned me that was the best I could hope for, I might have done some damage control before I surrendered the machine (or given up in it entirely), but no. LOUSY customer support, with staff wandering around while customers wait for an hour with nowhere to sit. One tech tells you one thing, another says something different four days later, and can't take responsibility for what George said. The guy who waited on me was polite, but clearly, the objective is to keep you in the store as long as possible, and to hire the least qualified people who can still recite the script. I will never, ever, no never let them get their hands on another device I own. read more
