Beware of Gears Garage - Untrustworthy and Costly Mistake
I want to share my experience with Gears Garage to warn others about this auto repair shop. We recently moved to Delaware and have always relied on Kia for servicing and repairs because finding a trustworthy and reliable shop is challenging. When I saw a new shop, Gears Garage, open up near our house with 25-star reviews, I was excited and decided to give them a try.
On May 20th, 2024, we took our car to Gears Garage for an oil change. The service was fast, convenient, and everyone seemed friendly. They recommended five minor repairs, and we scheduled two of them. However, on June 10th, 2024, my husband called me on his way to work, reporting issues with the car's acceleration and a check engine light. We had the car towed to Gears Garage, and they informed us that the engine oil was overfilled. They performed another oil change and sent an invoice for the diagnostic plus the oil change, totaling nearly $300. I was confused since they had just done the oil change 20 days prior, and it was clearly their fault. My husband retrieved the car, and although they didn't charge us, they never apologized and suggested we might have added oil ourselves, which was absurd.
Unfortunately, on June 21st, 2024, the same issue occurred. Desperate, we tried to take the car to Kia, but they couldn't fit us in immediately. Reluctantly, we towed it back to Gears Garage. This time, they claimed the engine needed to be replaced, costing over $8,000. We had never experienced major issues with our vehicle before. Kia confirmed that the engine damage was due to overfilling of the oil by Gears Garage.
My husband spoke with the owner, hoping for a resolution, but he denied any wrongdoing and refused to help us. This shop's negligence has caused us significant stress and financial burden. I strongly advise everyone to avoid Gears Garage. They are untrustworthy and have caused irreparable damage to our car. read more