Horrible experience. We were totally ignored. We had better service at Nordstrom. Too bad because there were beautiful dresses and we probably would of found something. I would never go back read more

Not very nice. She is pushy and doesn't take questioning well. The dresses are mostly very gaudy. The worst part was the $135 they charge to hem the dress. Never gave us options or charges. And they demand CASH! Go somewhere else. read more

I was in desperate need for a last minute gown for a wedding and came to Gattinolli. The very first gown I tried on I absolutely fell in love with and Sonia was able to alter it on the spot to my specifications. I really don't understand any of the negative reviews because clearly the people making them have not interacted with Sonia. She is amazing and so helpful. There is a huge selection of options for whatever your needs are and I will definitely be back for all of my future events solely because of the amazing customer service. Also a lot of the options from gowns to short dresses are so unique you would never have to worry about having the same dress as someone else. read more

I am a HUGE fan of Gattinolli. I don't understand the negative reviews. We just purchased a second prom dress from them and had a second wonderful experience. This is a family business, and the mother-daughter duo that helped us both times were AWESOME. They helped us make our selections and were extremely kind and knowledgeable. I would be strategic about the day and time you visit, as it is a small shop and it's nice to go when it's not hectic, but even so, when it's your turn, they take excellent care of you. Just be nice and people are nice back. I have a feeling the negative reviewers were not nice customers. It goes both ways. :) Pic is Jr prom dress from last year. read more

Gattinolli - Jovani prom dress - Women's Clothing Near Me - Ridgewood, New Jersey

My family and I have bought ALL our gowns/dresses from here and they are the best. Sonia is so helpful with everything. Sonia even custom made my sweet 16 dress to fit the look I wanted. The girls that work there never fail to make us feel beautiful. I work at a hair salon and whenever a client is looking for a special event dress I always suggest Gattinolli because they are THE BEST!!! read more

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This was the first place we looked for my daughters prom. We didn't even have an appointment and they still made us feel so welcomed and very important. We tried on so many beautiful dresses . One nicer then the other. Then finally found the perfect one!! I highly recommend this place in every category. Styles, very fair prices. Staff is above and beyond. read more

Gattinolli - Gattinolli prom dress - Women's Clothing Near Me - Ridgewood, New Jersey

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We bought a stunning prom dress here customer service was amazing!! We took the dress to another place for hemming, that turned out to be a disater. We came back to Gattinolli and they are going to get the dress back to brand new!!! Very thankful for their amazing customer service!! read more

I bought a beautiful gown for my son's wedding here. Sonia and both her daughters were very helpful and her seamstress did excellent work. I highly recommend Gattinolli! read more

Walked in with my daughters in hopes to find a "Sweet 16" dress! The store was completely empty, the owner was on a personal call, didn't even bother to greet us or ask if we needed help. After about 10 minutes of us navigating through the dresses on our own, the owner did manage to take the phone away from her mouth just for a second to tell my younger daughter not to take the hanger off the rack. Needless to say I wouldn't spend a dollar there even if she had something we wanted! Unprofessional is an understatement read more

Yesterday, I decided to go in and try to get ideas for a mother of the bride dress. The owner came over to me and suggested a dress. It looks so pretty, and she and her daughter were helpful and supportive! I am excited to wear this beautiful gown at my daughter's wedding! I highly recommend this store! read more

Went here today in search of a junior formal dress and prom dress for my daughter. We waited patiently for a dressing room and watched as employees helped the other girls trying on dresses. When it was my daughter's turn we were totally ignored. The saleswomen did not help my daughter like she was helping the other girls and I do not know why. Maybe because we were looking at short dresses? Anyway i got dress name and number and ordered dresses on designer website. Your loss Gattinolli. read more

We were looking for a wedding guest gown for a formal wedding, and looking everywhere. The big bridal, stores, more than a few smaller shops and we finally were recommended this place. It's run by the owner, who is a complete professional in this field. We needed a gown yesterday. Gattinolli has a great selection but really expensive. read more

Before I reviewed this store I decided to look at the other reviews. I am shocked how many people have this store 1 star. I wonder if a customer was unhappy and had her friends wrote terrible reviews. No way can this place get such terrible reviews. Somethings just not right here. read more

Such a shame the owner is so rude. Has nice selection of dresses. But never let us into a fitting room. Store was busy and we waited patiently for a room to clear up but she obviously has her preferred customers who walked right into an empty fitting room. I showed her picture of what we were looking for she answered give me a minute and never returned. Owner is definitely rude or overwhelmed. Not a great shopping experience. Will never return read more

HORRIBLE CUSTOMER SERVICE. I'm a first time customer, and I must say the customer service when I called to inquire about an exchange was horrible. I was reprimanded and belittled because I didn't call the store immediately upon changing my mind about my outfit. This item was purchased for my birthday dinner (11/26), then I went out of town and now I'm home sick. I explained that it's not about the money, I needed to exchange the outfit that I will never wear. She persisted with her reprimanding. I will definitely NOT purchase from this establishment anymore. Gattinolli will NOT be one of my recommendations moving forward-- train your staff on customer service. It's not always about the money, it's how you make people feel. read more

Sonia is amazing!! I don't enjoy dress shopping but everytime I come here it is easy and I leave with something I love!! She is very helpful and great at finding something just for you. Not only do you get a beautiful dress but her alterations are done perfectly and QUICK. I have never had to come back more than once after the original measurements and never had one complaint on her work. The last time I went there I tried on a dress that was not my style (high neckline with beads on it) and told her what I didn't like. In just a few days she altered the neck to be low cut and made the straps more narrow, and removed the beads. I didn't even know this was possible!!! If you have an event or need a dress you have to come here you won't be disappointed !!! read more

Gattinolli - Dress alterations - Women's Clothing Near Me - Ridgewood, New Jersey

The audacity of an employee to open the fitting room curtain while girls are undressed and trying on dresses, and not caring that the male and female patrons can see them. This is beyond mind blowing to me. Those poor girls were treated so horribly. read more

I just went to buy my daughter her prom Dress. They had a nice selection and were very helpful accommodating. Prices weren't bad. The dress we bought was actually $30 less than another shop that was going to charge us a fee to order the dress read more

Just as all the other reviews said- RUDE and terribly unprofessional. I find a dress on a clearance rack under a large printed sign "$99. " I try on, excited to find a first dress of probably 10+ I will need this summer in my 'new dress spot!' I need a specific dress for this event- one I will likely never wear again so first stop- sale rack. After trying on a quite beat-up gown, the girl says they can take in- the top part was a bit big- it was a 4, I'm a 0, nothing too crazy. I was leaving the bottom- the length (and dirt & had holes from heels, presumably??) I ask how much $150. What? To take in the bust? Seriously? I didn't divulge everything (that I get stuff tailored routinely - 5 mins away, mind you) and tried to be as sweet as possible and said- "whoa, more than dress!... too much for me..." Woman asks well how much do you think it should be. I said I didn't know exactly but that's world apart from what another tailor I have worked with would charge. Later, she would go on to tell me how. I would never find anyone that would do it "for so little." And well, that when I ended up BACK there with my man bc I couldn't find anything else (in Ridgewood in the few hours I had during the afternoon) and figured for sake of just being done & hvg a dress, just get it. Well we go back to ring it up- after throwing 6 pins into top at a whopping $150, she says $360... Ummm what? $99 and $150...nope not close. She says- it's $199. I point to sign directly above where I got the dress and she points to ANOTHER RACK with a sign of $199 and says- "It means somewhere in there" Well, it SAYS- $99. It's directly above where I took the dress! I mean, seriously?!! And here I was thinking we were in our new spot where I'd soon enough be spending $$$, had mentioned posting all over social media.... Well the woman (super long dark hair ) could NOT CARE LESS! The same woman that admitted it didn't even look good on the hanger and no one gives it a chance and that much of the store was going on sale next week for summer clearing... Does this even make sense then? From a business perspective- hard no. It's not going to sell and likely even next week, get marked down further, anyway. And even more likely- (IF it does sell eventually) to someone that doesn't have at least one event most weekends they mix September. From a customer service perspective- hard no. This is obvious. The entire thing was just rude and arrogant and frankly made absolutely NO sense. "It's is somewhere in between..." if you can make the sign that scream $99, you can make the note- "but not THESE dresses, on THIS rack, where THIS sign is posted." The reviews r all spot on- go elsewhere. Seriously. People like this don't deserve our business and I predict the end of their time here, sooner than later. Yes- the trip into city is exactly what I wanted to avoid... but I'd do that in a heartbeat after this. Also found that there are actually a ton of dress shops in the area and surrounding towns- just keep looking. And u shall find the dress of your dreams and some good old customer service and kindness that feels just as good as the dress looks! read more

Completely agree with Nora C.'s review of this place. I came in looking for a Sherri Hill dress and she said they don't have it but she can custom make me a dress that looks like it. I try on one she already had made and she says she will make me that size. Didn't even take my measurements for a "custom" dress.... anyway, she tells me it will be ready in one month and gives me a date to come back. I come back a month later, wait 2 hours to be helped, and then finally they ask me if I need help. I tell them I'm there for a fitting for the custom dress she was making for me. She goes to the back and comes back 10 minutes later saying she forgot to make it?!?! She tells me it will be ready the next week. I come in for a fitting the next week and it is loose (probably because she never took my measurements) but she cuts the length that day and tells me it's not loose and there's nothing she could do about it. After my fitting, she tells me the dress will be ready A WEEK BEFORE MY PROM. I took the dress that I paid an extra $100 for it to be "custom" and had it tailored somewhere else, where I had to pay even more money to get it fixed. The new tailor said she cut the bottom wrong and also told me it was loose and removed fabric from the dress. What a nightmare. They are unorganized and have lied to me multiple times. The owner truly possesses 0 customer service skills. Do not do business with these people. read more

I don't think dress shopping could have gone worse. They threw dresses at me and I finally found one I liked to find out that I tried on another girls dress that has already been bought. Would give this zero stars if I could. read more

BEWARE! If you're looking for friendly service and an overall great dress shopping and alteration service do NOT come here. The owner Sonia is a diva with an attitude. She does not treat customers as an owner who cares about their business and customer satisfaction should. She was rude and impolite with me on several occasions and she did not honor the agreement we made when I first came to her store. Do not be fooled by the glitz and glam of this boutique. I even heard Sonia talk to her employees about customers that were IN THE STORE. She's down right disrespectful. read more

I can't say enough about this dress shop. I have shopped at many shops, and this is the first place I have had the most incredible experience. They are so helpful, friendly, and knowledgeable. The selection is amazing. They are also very honest and know what dress works for you and how to highlight your assets while minimizing your flaws. The prices are very reasonable. Sonia and her daughter are incredible. The staff is pleasant which is a reflection of the pride and professionalism of the owner. GREAT for formal dresses, prom dresses, dinner and wedding dresses. THANK YOU Gattinolli! read more

Came dress shopping for my cousin sweet 16, she was impolite and had a terrible attitude. She didn't even acknowledge we were there until her daughter asked us if we needed help. Her employees were much nicer and helpful. read more

Sonia was so amazing! She really helped my mom find a dress for my wedding. She is patient, honest and helpful. She had the best selection of dresses and also alters them herself. Thank you Sonia for finding my mom the perfect dress for my wedding! read more

My daughter bought a $550 prom dress a month ago, and changed her mind. Not only were we refused a refund, we were told that her only option was an exchange. My daughter couldn't find a dress in the store that fit her or that she liked or that didn't have a stain or rip in it so we asked if a dress could be ordered for her. Again, the answer was "no" because "prom season is over", which is nonsense. I pleaded with the owner for a refund so that my daughter could buy a dress for her senior prom that she likes. The owner said "no". In the middle of our conversation another customer rudely interrupted me, so the owner took this opportunity to leave me hanging at the counter. I eventually left and now have to try to sell the dress online at a discount. I have three daughters. Had I had a good experience she would have made $5k from me over the next 4 years and I would have recommended her to all my friends. I now see other bad reviews. Not surprised by any of them. Small-minded and rude owner once she has made a sale. Do not buy from this store unless you are absolutely certain about your selection. Very disappointing. read more

Absolutely HORRIBLE customer service. I'm ashamed that I gave these people my business. Extremely rude and impolite people. The owner Sonia does not have any consideration for her customers and neither does her daughter Daniela who also works for her. I got my prom dress here, and when they called me that my dress had come in, I came in to pick it up and when I brought it home to try it on, it felt so much bigger than when I had tried it on in the store. It was a size 4 and the dress I tried on in the store was a size 2, which is the one I told them I wanted. I came into the store, and instead of apologizing for THEIR mistake, both Sonia and Daniela rudely yelled at ME for not trying it on again when I came in to pick it up. I explained to them that, WHY would I try the dress on again when I trusted them to order me the right size? Daniela said to me "see, I wouldn't have done that if I were you." It's not even like anyone suggested I try it on first before taking it home when I had come into the store to pick it up. After telling some friends about this incident, heard that some prom stores purposely order a size up so that you can make alterations through them, and with the types of attitudes I've gotten from them, I wouldn't be surprised if this was the case. I work in retail, and where I work, behaving in the way that they did towards me would have easily gotten me fired. The attitude they gave me was disgusting and was in front of several other customers. To blame a CUSTOMER for THEIR mistake just ABSOLUTELY disgusts me. Please, do not give these people your business because aside from this one experience, they are never friendly and don't have respect for anyone. read more

Worst experience ever. I don't know if the owner is racist or just plain rude but she was just a terrible sales person. I grabbed a dress that was hung on the rack along with all the others and apparently it was one that was already sold, which I obviously did not know, and she grabbed the dress out of my hand and made me feel as if I was stupid. What kind of business owner treats her customers with that type of attitude? Prom dress shopping should be fun and exciting and this place is everything but that. On top of the disgusting owner the dresses are all in poor condition and no tailor could make fix the damage done to some of these dresses. I did not even try on the dresses I liked because of major flaws and the overall environment of the store. No wonder they have such a terrible review. read more

Best. Dress. Shop. Period. The dresses here are so unique and can be tailored however you'd like. Sonia is the owner and she is incredible! She has so much patience and goes above and beyond for her customers. She has wonderful taste and is very honest. She doesn't try to sell you anything and will tell you right away if a dress looks bad on you. She has dresses for every occasion you can think of and for any age. My mom, sister and I have been coming here for years and have worn her dresses for weddings, showers, proms, baptisms, you name it! Also if you want a dress to be altered, she can create beautiful custom pieces done in less than a week! This is my go to spot for every special occasion. You won't be disappointed, trust me! read more

Fabulous dresses!! Sonia and the tailor, Annette, altered the dress entirely to suit my body. Great experience.

TOTAL RIPPPP OFFFFF!! STAY AWAY!! That's all I have to say! Dress was $560 the owner says bring it back I'll alter it.. never said it was going to cost another $180!! Seriously!??? INSANE! read more

Just horrible!! I bought my prom dress there and brought it in for alterations 4 times! They did not do what I asked and left permanent pulls in my dress right before prom. On top of that the employees are rude and classless! They would constantly argue with me about how I like my dress. Also heard them multiple times talking about me rudely to other employees. Also two people I know who went to get prom dresses there, they messed up the back of her dress and she bought the dress there and went to go pick it up the next week and they sold it to someone else! I highly recommend not to go there or give them any service. read more

Excellent customer service and beautiful evening and party wear - you won't be disappointed.

I agree with many of the other posts! Sonia the owner is very rude, pushy, tries to convince you that her dresses are best price, and lies!!!!! She claims the dresses are worth a lot more and she's giving you a good price! She says this to everyone !!!!! Other people told me this as well. Buyer beware! You can get the same dress elsewhere! Shop around! Don't be threatened by her! Stand up for yourself! You don't have to be subjected to her criticism and arrogant personality! If it wasn't too late I would have to cancelled my dress order! I bought a dress that needed alterations and even the alterations were over priced!!!!!! Take your dress somewhere else to have it altered. Without speaking to the seamstress she comes up with a price for alterations! Please don"t shop there! I'm surprised she stays in business with all the negative complaints! read more

BEWARE. do not purchase from there. If you do skip Alterations all together!! Sold me-gown that was supposed to be one of a kind it sure was falling apart!! They mutilated in alterations put a hole in it blamed it on me. They said they fixed it like an idiot I took it knowing in my heart it was butchered. Now I have a gown that cost me close to $900 that goes in the garbage. I wouldn't even donate it that's how bad it is!! She made me so uncomfortable!!! read more

BEWARE!! Do not go here unless you want to be disrespected. Customer service is HORRIBLE. They were rude, nasty and inattentive. They are nice to certain customers and downright NASTY to others. Also, many of the dresses looked liked they were secondhand. read more

I had the pleasure of shopping here today & cannot imagine anyone not LOVING the owner, Sonia & her incredible daughter; Daniella! I did not buy quite yet.. they did not pressure me at ALL! They were clearly helping every client who came through the door with EXCELLENT customer service & class! They were helpful, not pushy & have a flair for fashion! I left the store thinking that even if I did not find my dress with them, I'd call to see if they could get my gown so I could give these fabulous women my business!!! I did see others pick up their dresses - all got 100% attention; excellent customer service, an AMAZING seamstress & felt like a million! What more could you ask for?! Don't miss this gem! read more

The best service and tailoring. The employees are very welcoming and nice. I purchased my prom dress here two years in a row. ( junior and senior) Sonia the owner is wonderful and full of knowledge. I would recommend this store to ANYONE who needs a dress for an occasion, their selection is beautiful and unique. With a staff that's very welcoming. Definitely have to give this place five stars! read more

HORRIBLE.. NEVER AGAIN!! The owner of this place should be ashamed of the level of service her staff along with herself are offering. I don't know how they are still in business and I totally concur with the previous reviews. Totally and utterly rude and condescending. They yell at you for there mistakes and there alteration services are disgusting. They don't alter dresses.. they destroy them. Also if you want to wait weeks and maybe even months to get your dress go to this place. I am completely disgusted with this store. I will bring my business elsewhere. Mom, daughter and rest of staff are rudest people I have ever met. Learn how to run a business and treat people before opening one up. read more

I had a horrible experience, will not go back. The owner and the daughter were very rude, they don't care about the customer. They only care about making a sale, once you pay they don't want anything to do with you. I felt disrespected. They don't give exchanges or refunds BEAWARE About THIS PLACE. read more