Rich at Garrett Ace Hardware in Windsor is absolutely amazing. I called the store because I needed a specific part for my garbage disposal and was in a serious rush. Rich answered the phone, immediately knew exactly what product I needed, and even offered to set it aside at the front desk so I could run in and grab it quickly. What could have been a stressful, frustrating errand turned into a super easy stop thanks to him. That kind of service really makes a difference when you're trying to get a project done. Honestly, every time I go into Ace Hardware I have a great experience. The staff actually knows their products and takes the time to help you get exactly what you need. It's refreshing compared to the big box stores. Huge thanks to Rich and the team at Garrett Ace Hardware -- I really appreciate the excellent service. read more

Garrett Ace Hardware rocks. We love both the Healdsburg and Windsor shops! I stopped into the Windsor shop recently for batteries and buckets. And another time in search of a Yeti mug - they offer a wall of Yetis! What stands out every time I visit a Garrett Ace Hardware is the authentically friendly and genuinely helpful customer service. The staff always greet with a smile and always help me find what I need. Thank you! read more

Garrett Ace Hardware - Yeti wonderland! - Hardware Stores Near Me - Windsor, California

Awesome selection and reasonable. We were greeted by super friendly and helpful staff. The well curated and plentiful tackle selection was a welcome bonus--lots of heavy hitters incl. Daiwa, Penn, Simms, Okuma etc. read more

I love going to this store! It's convenient, has friendly and helpful employees, great selection especially with their garden center and fabulous customer service read more

Garrett Ace Hardware - Store kitty cat - Hardware Stores Near Me - Windsor, California

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Been coming here for years (30 years). So much better experience than the dreadful H.D. Always a very good and engaging experience. I would like to add a special note of recognition to John. I come to him for all of my paint, stain, and varnish needs. His advice and recommendations have been spot on for 10+ years. Finally, he is always engaging and friendly. Please pass my "Thanks" on to John (and rest of your customer positive team). Mark G. read more

I have been going to Garrett Ace Hardware since 2018. Great local place to go to for a variety of things. Good selection of plants, flowers, paint, cleaning products, lighting fixtures, seasonal items, etc. The prices are reasonable and the staff there are friendly and nice. If they can't answer your question, they'll find someone else in the store who would know. I like going here. read more

Love coming here to get plants and garden supplies! All the employees here are super helpful and friendly. I want to give a special shout out to Michael because he has been super helpful to me and my dad! We don't really know much about plants and how to care for them and he is always very patient in explaining us how to care for plants and will go above and beyond to help us out! He is so knowledgeable and can answer all the questions we have. We used to shop at big store for plants but we found out most employees at those stores really don't know much about plants besides knowing where they are in the store. However, I am not very pleased with the cashier girl today. (05/12/24). She gave us so much attitude and tried to rush everything when we had more questions about the payment ... I get that there were people waiting behind us and she was the only cashier at the time. But that should not be the reason to be rude to customers. She also gave attitude to another lady who asked questions before she helped me too. read more

If I could give the this hardware store a negative star, I would. Absolute circus. No help, no competence of any kind in any department . I will never shop or get anything repaired at this Ace hardware. read more

I've been going here for years and I'm not sure what's been going on lately but there seems to be zero customer service now. No pride in helping people with their needs. I won't be going back. read more

Dropped 6 screens to be Re-screened on a Friday. They said it would probably take a week to get them back. They called THE NEXT DAY saying the screens were ready to be picked up. I was thrilled I wasn't going to have to sleep with my windows closed in my new (to me) mobile home! Thank you so much!!! Totally worth the price. read more

Been going into the place sometimes twice a day for 20 years. Seen countless employees come and go. They have a new "No back pack" rule and since getting my E-bike, I've rolled in a couple times wearing my back pack since I know all the regular employees so I didn't consider it was an issue since I'm a regular....but wait.....I forgot about my brown skin...... (My blonde white wife rolls in there with her big satchel without issue) ...Anyways, the arbitrary nature of certain rules effect some more than others in todays world, in spite of how well employees know you. The first time I was stopped, the interim manager insisted following me around the store even though she admitted seeing me there almost every day. Last night, I stopped in quickly to grab a gallon of muriatic acid.... A nice elderly man was looking into their inventory when the zoftig, white manager demanded I leave the store....(who's personally seen me in there countless times) Refusing to leave until they checked inventory to save me an extra trip,...(they were closing in about 15 minutes and I might have been the only customer there...Didn't see the problem)....The manager quickly called the sheriff to have my brown ass thrown out of the store....which they expeditiously did.... I'm writing this because I'm so tired of being racially profiled in spite of being a prominent business owner in Windsor and have earned the respect of those who know me...and don't focus on my skin color. I did remind the manager that every single photo on their "wall of shame" (photos of customers stealing) have white faces and in spite of his own skewed morals and folkways....is inversely profiling the pigment of the skin I was given. Just a sad true story. Do with it what you will read more

I just discovered Garrett Hardware a couple weeks ago and have already made a return trip. The have a great outdoor plant nursery whereI was delighted to find Violets in 6pack containers ready for planting @ only 3.99! Perfect for my shady garden! I also spied some awesome quality bushes and trees I hope to come back for. They also happen to be a fully stocked hardware store and have a large pet product department. Other sweet features include 3 kitty mascots Sherman, Leo & Lucy and a menagerie of small birds for sale and a chicken coop with some house chickens & roosters. This is a great old fashioned style business, refreshing and worth a visit or two, or three...... read more

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I was absolutely thrilled with the quality of work, pricing and quick turn around for re-screening all my screens. Nick took my initial call at Ace in Windsor and coordinated with Tom and before I knew was it everything was completed perfectly in less than two days. In the past I've purchased my fire pit, fountain, plants and many other item from Ace. Sure beats going to Home Depot which I avoid like the plague. Happy to support my fabulous neighborhood hardware store, ACE IS THE PLACE! to go for all your hardware and garden needs. read more

John at Garrett Ace Hardware was able to do the impossible! I've been carrying around an old paint sample from a different brand of paint that wasn't in the computer system. Five minutes later, he was able to match it and gave me additional stickers with the info on it should I need more. I was very impressed with his customer service! read more

The staff here in this store are second to none. Recently bought a Weber BBQ grill & after bringing it home found it had some shipping damage. The staff on duty took care of the issue immediately without any hesitation. Bobbi (sp?) & her crew couldn't have been more professional & helpful. Will continue to do all my hardware purchases needs at this location. Thank you Bobbi & crew. read more

The people there are very friendly and super helpful. A much better shopping experience then the big box stores. They have everything you need. I have never gone there without finding what I needed. The only reason I am not giving five stars is the girl at the cash register. She is new and very rude. She was short with her answers and just had a disgusted look on her face and acted put out because she could not work the register right. Perhaps some customer service training for her may help. read more

In the pandemic shelter in place, you need to cook. So we decided to buy a Weber gas grill. The husband unit called around to see who had the best deal and more importantly who would put the thing together so he didn't have to. Not only did Garrett Ace Hardware have the best price but they assembled and delivered it to the driveway. How long did it take? How about one day? We've done business with Garrett before and we appreciate how courteous and extremely helpful they always are. Even on the phone! This is a local business so let's do the right thing and give them all the business we possible can. Did anyone ever try to help you at a big box store? Nope. read more

Garrett Ace Hardware is simply a great old fashioned hardware store. Need specialized screws, bolts, just about anything you can think of. Besides having EVERYTHING (are you listening Home Depot, Lowes) the customer service can't be beat. Someone is with you until you find exactly what you are looking for. Some people say the prices are lower at Home Depot, maybe on some items they are but on others Garrett Ace is as low or lower. Remember they have the Nationwide Ace company behind them for good pricing. Plus what good are low prices if they don't have what you want or you settle for "something similar". More and more I'm going local, small retailer etc etc and getting the right product at a good price. Support your local retailer!! read more

My family's go to hardware store! Friendly knowledgeable staff. Great selection of products and services. They repair screens!! read more

I just want to thank Jack for helping me out today totally awesome thank you so very much if there's anything you need an ace hardware as for Jack I'm sure he will take care of you just like he did me have a wonderful day and stay safe in this crazy world read more

Customer service at this location is not like any other Ace I've been to. No teacher discount and no follow through. Signs posted with sale items, but then not honored at check out. So disappointing. Makes me miss my Bennett Valley Ace Hardware. read more

Great store, helpful people and a lot more than just nuts and bolts. Ball canning jars, cast iron skillets, cute metal watering cans, garden stuff, housewares, etc. Hardware stores are fun. I forgot how fun they can be when they're not stocked floor to ceiling in a huge warehouse-like setting... I like to check out every aisle, as I would in an antique mall, and discover all the things I never knew I needed. It's closer to me now, and is also on my way home from work, so I'm not as likely to go to the big box store across town anymore. read more

Really great store for home projects, tinkerers and hobbyists. This place has something for nearly every project. The customer service is always great. Reminds me of my small town hardware store but with a much larger stock. Great place to buy a mower, buy small parts, screws, garden supplies and more. read more

I wrote a review in 2011 and I want to write another outstanding review for Garrett's Ace Hardware, in Windsor. I do my best to shop local when ever I can. Jim, in the Garden department, is awesome. He gives excellent customer service, knows his products and will go out of his way to help customers. This week I bought in our garden hose that was damages. And instead of trying to see me another one he offered to repair it. And that is why I continue to go back again and again. You should too. The Windsor store is a ***** 5 star store. Thanks Jim. read more

Thank you Garret's in Windsor. You are all always so helpful. I called this morning and "D" was so kind to grab a pair of rain boots for my child and leave them on the register. She made it so easy to run in, pay and take my kids to school. Not to mention she brought me many different styles to choose from. Glad this place is local, friendly and knowledgeable. M read more

Love the variety of lemons... especially Kaffer limes. Hope you guys bring more sizes

Thank you to Garrett Ace Hardware for donating 5 boxes of N95 masks to the Camp Fire victims in Paradise and Chico! Your gracious spirit is greatly appreciate!!!! #buttestrong read more

went there today to fill a 5 gal propane tank or exchange one. they wanted $52.00!!!!!!! home depot charged me $28.00. do not buy from this store! all true value/ace stores are the same. yes staff are nice but price gouging/ripping people off is not. especially not when so many are struggling. do not buy anything from this place unless you have money to burn! read more

One of the staff members, Anthony kindly helped me fit a wheelbarrow into my Toyota Camry, even taking the wheel off to make it happen, it was not an easy task. Really nice and helpful people as well as a good selection of products. read more

I just want to thank Jake at the store for taking great time with me to be sure I made the best choices on my needs. Thanks for great service! read more

This is my first time I've written a review for a business. The customer service is so outstanding at Ace Hardware, I felt if I didn't potential customers would not truly understand what a great team they have there. I especially want to commend John in plumbing, he is one of the many reasons I give 5 stars to this business. He always goes above and beyond to not only help me, but all customers that I've seen while in the store. John is not only very knowledgeable but friendly as well , and treats you like family. I've been in retail myself over 30+ years. Retail is a people business you have to like people or you are in the wrong business. John in plumbing is an outstanding employee. Great job Ace Hardware THABK YOU read more

I am always so impressed and pleased when I go here! I am greeted immediately and always asked what can we do for you. Someone is called to assist, and if they can't, they get someone else who is more familiar with what I need! If I'm just looking at something in a aisle I am always asked if I have any questions, which I always do :-) Garretts offers small town feel service, with so many knowledgeable, willing, and appreciative people working there! From the garage door opener battery, to something more complicated, or even a plant or a bag of dirt, I always leave feeling satisfied! read more

Good God. My 88 year-old mother-in-law could have been badly injured or even killed today at Garrett's. A large trellis was blown down by the wind barely missing her. Had it hit her head it would have caused great injury. Yet, when my sister-in-law informed the people in the store they gave it little notice. Amazingly, the two guys who picked up the downed trellis put it back as it was with NO anchoring. Obviously, the store would be negligent and liable for injuries or loss of life if it happens again and hits a customer. Clearly, new management is needed at that store. read more

Kudos to Tito in the nursery department. He went above & beyond to find a hanging fuchsia, when there were none left in Santa Rosa!

Great selection, good help, decent prices---got my vote !!!

Can't find my review posted in June, 2013. Instead of removing my negative review, why not invest in some customer service training (including management)? If you did, you could have a friendly, helpful, local store where I enjoy shopping. read more

Housewares and kitchen stuff galore. Great place to find that gift for the person that has just about everything.

I have lived in Windsor for 20 years and have been going here for a long while. This morning I stopped by to pick up a couple traps for moles. I walked in hoping to get some help, and first employee I saw looked me straight in the eye and didn't smile or say anything, just kept walking past me. This store was recently remodeled, so I was in the general area. I saw a lady, who may be the manager. I asked her where I could find mole traps. She said "you are in the NICE area", and said next row over is the "KILL ANIMALS" section. Thought the comment was inappropriate, but she did help me find what I was looking for. read more

Very friendly staff. Led me to what plumbing I needed and checked the fit to be sure it was correct.

5 stars all the way! If you need help with a product ask for Mark! They also make keys and have a paint department. The staff there is great and it has a nice stress free shopping environment. read more