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    Gap

    2.7 (6 reviews)
    Closed 11:00 am - 5:00 pm
    Updated over 3 months ago

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    TJ Maxx

    TJ Maxx

    (62 reviews)

    $$

    Worst customer service - TJ Maxx Irving…read more This is the SECOND time I've had a horrible experience at the TJ Maxx location in Irving, and I'm done shopping here. The employees treat customers like we work for them. Zero respect, zero professionalism. The first incident: I was with a family member in the fitting room. I handed the employee clothes that were already on hangers (just not facing the "right" direction). Instead of simply taking them, the employee spoke to me rudely, switched to Spanish, and lectured me in a disrespectful tone, saying "next time hang them the right way." Completely unnecessary and extremely rude. Today it happened again. I am pregnant, tired, and shopping for maternity clothes. A pair of pants that was already hanging incorrectly fell to the floor when I barely touched it. I immediately picked it up and handed it to the employee. Her response? She told me to hang it myself, with an attitude, disgusting looks, and continued talking in Spanish in a mocking, disrespectful way -- as if she was insulting me. What makes this worse is that I was planning to buy items from the store, but because of the way I was treated, I left the items and changed my mind completely. No store deserves my money after that kind of behavior. I am a customer, not an employee. I should not be spoken to like this, especially while pregnant. Speaking another language to mock or insult customers is unacceptable and unprofessional. This store clearly has a serious problem with staff attitude and training. I felt disrespected, uncomfortable, and humiliated. This was my last visit to this location. I do NOT recommend the TJ Maxx Irving store to anyone.

    Just go to a different location!!! Line was wrapped around the store with no way to make a return…read morewithout standing in it. Having to wait 1+ hr in line is absurd, and not all check outs were open. After several trips where I ended up putting down merchandise and leaving because of long lines, I will avoid this Tjmaxx in the future.

    Dillard's - Irving

    Dillard's - Irving

    (57 reviews)

    $

    My husband and I were in the area and stumbled upon this Dillard's, which is a "Dillard's clearance…read morecenter". The store had brand new clothes that were at least 50-60% off of the original tag. Some of the items were still more expensive than I thought it should be given the dated look and style. For example, a 2024 "Mr. And Mrs." Wine glasses were still like $10! If you gave me that for $1, I wouldn't even want it. There was a huge selection of men's, women's and children's clothing. Not so much home goods. There were some bedding, and curtains, but I did not see any kitchen gadgets or appliances. You have to have patience to go in here and dig through the racks!

    Plenty of items at great discount prices, but my first experience here left me scratching my head…read more I found a dress I liked that was missing the inner slip. No big deal.... I grabbed the same dress in another size to show the cashier, just to see if they could offer a small discount. The cashier called over a manager, who quickly shut it down and said they couldn't do any further markdowns. Fair enough..... I wasn't totally sold on the dress anyway. But then it got weird. The manager told me they couldn't sell it at all because it was missing a part. I was stunned. I wasn't asking for anything wild, and I was buying other items too... I was definitely not trying to be difficult. As someone who also works in retail, the whole interaction felt unnecessarily rigid and like a strange power move. Disappointing first visit.

    Gap - childcloth - Updated May 2026

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