Sad experience. My wife asked me to return some pants she got at this Talbots because she wore them once and they lost their shape (a defect in the elasticity of the material) so they were unwearable. They told me at the store that since they had been worn they could not be returned. I had just come from Costco - they'll take back open bottles of wine, or even a grill that's been cooked on - they stand behind their products AND their customer experience. Same with Johnston & Murphy where I shop for shoes - you've got a couple of months to make returns if something didn't work when you wear it. I believe that is the bar when defining acceptable customer experience that is necessary to create a customer for life. I guess Talbots does not work that way. They were not expensive pants, and there were 8 other items bought at the same time that she did keep, so it's not like she was trying to wear something one time for free. As I said, it was a sad experience. read more