I have eaten a double Gami burger with waffle fries...i agree that the fries were overcooked and salty but i enjoyed the burger the first time...
I had attempted to order on line but did not hit the pay button the first time....I arrived 15 minutes after the order was to be ready when i was first informed that they did not have an order for me. So, in front of the owner who was "showing (me) my error," I re-ordered right in front of him. I let the owner know that i would be waiting on the outside bench.
I sat waiting over 20 minutes when i asked if my order was ready again..that's when the apparent owner said they did not even have my ticket...again. I showed my phone to the owner which showed the receipt for my order and the time of 1:04 pm but he stated, once again, that they still did not have my order (after another 10-15 minutes wait, totaling now over 40 minutes wait).
Frustrated by the website and circumstances i blurted out that "i'm just trying to order a fucking burger." I then re-ordered successfully a second time. The owner, refusing to look at the now TWO separate CHARGES with the second order to be ready at "1:10 pm."
THE DOUBLE GAMI BURGER: BURNT cheese, BURNT patties, BURNT bun, NO pickles, NO sauce, NO onions etc. etc.
DISGUSTING representation of what they claim to provide you..My over-cooked, burnt burger with abnormally salty and overcooked waffle fries (which also DRIPPED with GREASE), like the numerous bad reviews before, had only one green tomato (not even on the bun which was also burnt on inside and out) and a way oversized chunk of iceberg lettuce.
And, as my numerous neighbors agree, it is so DISAPPOINTING that GAMI BURGER and their DILLITANTE owner and staff think that it's ok to VERBALLY ASUALT A CUSTOMER frustrated by the numerous fails of their website, after patiently waiting now over 45 minutes (and the owner knew i was waiting) and now having to re-order a third attempt.
I empathize they are very busy and they've just opened this new location so I imagine there are bugs to work out (I come from a family of restaurateurs) but MULTIPLE RUNNING OUT OF FOOD, BURNT PRODUCTS, WEB-SITE DEAD ENDS AND FALSE or ERRONEOUS LINKS and the pleasant experience of the OWNER and STAFF speaking CONDESCENDINGLY to me without a willingness to look at the "facts" regarding my 2 orders that were made.
Instead, they decided that my use of the word "FUCK" stating that I was frustrated in my numerous attempts to order a burger, their consistent lack of keep me addressed, their web-site failures... justifies them being RUDE CONDESCENDING, and , obviously, off subject...clearly, the OWNER IS TOO IMMATURE and apparently (control issues and all) incapable of humbling himself to an apology. I walked away to end the argument and when my piece of BURNT BURGER and OVERCOOKED, SALTY FRIES were finally ready (over 50 minutes of waiting) the owner then took it upon himself to lecture me on being "sorry YOU don't know how to use a website...no one else ever has and we've received countless on line orders."
Well, mr owner, have you been reading any of the reviews???
In total agreement with my numerous neighbors directly in the neighborhood, I am VERY DISAPPOINTED with this burger place...I think the service for take-out can be overlooked but the off the scales RUDENESS of the OWNER and YOUNG and again, IMMATURE STAFF will be hard for me to overlook.
TV: And, to boot, the owner has a very large tv screen airing the ultra-violent sport of CAGE FIGHTING...personally, i don't find myself to be overly conservative nor judgmental but, i noticed countless young children in the restaurant while the violent airing of the sport was playing on the owners big-screen tv.
I suspect the owner and/or employees will focus any response they may give to me that i used the word "fuck" rather than owning their POOR and RUDE BEHAVIOR...again, a social representation of someone who apparently doesn't think there is a proper decorum and professionalism to operate a business in the service industry .
Rather, whatever success the owner/s may have, it has lead him/them to assume they "DON'T HAVE TO PROVIDE ACCEPTABLE SERVICE IN A SERVICE INDUSTRY."
OWNER: I WAIT YOUR RESPONSE! Your behavior represents the tragic escalation of DARVO our western society attempts to normalize...
Dr. C/Sentient read more