This is the second time we have been to Jacks. The first time was in Midtown. This location is bigger and has more seating. It is a counter order style restaurant. When we walked up to the counter we were greeted by the cashier and we were asked if we had any questions. We did not and so we placed our order and paid and was given a number for our table. The fries came out first and we were looking forward to them but sadly they were lukewarm and soft. I wished they were hotter and more crunchy. I had the Blackened Salmon Cobb salad and it was so refreshing and delicious. You cant tell from the photo but the salad did have avocado, blue cheese, tomato, egg, grilled corn, pickled radish, green onion, and lemon-herb vinaigrette. It was at the bottom of the bowl which kind of made it hard to mix. I wish it was on top of the romaine. My husband said the tri tip was good. The bread was fresh and the meat was perfectly flavored! read more

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Cold fries. Asked for fresh and I swear they refried. Tritip sandwich was cold and frozen caramelized onions had been sitting a minute. Who puts cold American cheese, lettuce n tomatoes on a BBQ sandwich? read more

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Requested well done Urban fries. I received barely cooked fries that became a big ball of disgusting mashed potato. The Rustic veggies were not cooked well enough and were overwhelmed with seasoning. read more

Jack's Urban Eats - Urban Fries - Sandwiches Near Me - Sacramento, California

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Last night was my LAST visit to Jack's Urban Eats, Loehmann's Plaza! I'm wondering does anyone who cooks there ever taste what they are creating? Last night I ordered the Tri Tip Plate and it was terrible. Out of 5 or 6 slices of tri-tip, three were tough and cold and two were filled with grizzle and un-chewable. The vegetables were a mix of asparagus, carrots and onions seasoned and fried to a black crisp but still cold and raw. Tasted awful and I left 3/4 of the plate when I walked out. I remember 25 years ago when their only location was mid-town and the food was very good and you usually had to wait in line. Those days are gone forever. read more

Staff is friendly and food is fresh. I love making my own salad, it's always filling and a great healthy alternative to great food in the area. read more

I've eaten at Jack's Urban Eats before, but this experience completely ruined it for me. I found a piece of plastic in my mac & cheese. Not hair. Not something questionable. Actual plastic. That alone is bad enough, but the customer service somehow made it worse. Before I even went back to the store to ask for a refund, I called several times and was put on hold for a very long time, with no one actually helping me. That should've been my first red flag. When I did go back in person, all they could offer was a refund--no genuine apology, no concern, no effort to make it right. Finding plastic in your food is a serious issue, and they treated it like I was just unhappy with the taste. Between the plastic in my food, the long hold times, and the complete lack of customer service, I won't be coming back. Mistakes happen, but how you handle them matters--and Jack's completely dropped the ball. read more

Jack's Urban Eats - plastic in mac and cheese - Sandwiches Near Me - Sacramento, California

BLTA sandwich was really good but the turkey is always dry/overcooked and the veggies are undercooked. What can help is white wine/vermouth in the turkey pan. I have made turkey 5 years in a row and highly suggest looking at Sam the cooking guys turkey recipe on YouTube. Plenty of seating but could use some more character in the decorations. read more

I absolutely love this location. There's something about the outside and inside environment that makes it magical. The ease of ordering is super nice. All the staff here are really friendly and helpful. There's plenty of seating indoors and outdoors. The food is made fresh and I love that you could see what all the employees are doing. Everyone here makes an effort and it does not go unnoticed. There's plenty of parking inside the parking lot right outside the building. This is a great place to come for lunch or dinner. read more

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I had created my own salad at a different Jacks and loved it, so I came here because it was close by. My salad came out quick after I ordered, but I was not served with any utensils. I was disappointed that $20 will get you tritip that is dry and lacking in flavor. The sweet potatoes were also hard and not cooked all the way. Some pieces took a lot of force to even pierce. The rest of the salad was okay. I definitely will not be back. read more

Jack's Urban Eats - Create Your Own salad - Sandwiches Near Me - Sacramento, California

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I cannot believe I have not made a review here. This was my first location to try Jack's Urban Eats. I've had their tri tip sandwiches with crispy fries many times. My now favorite is building your own salad. You pick your greens, toppings, and then the dressing. They toss it up for you. It's awesome just like that. For an extra fee, you can add a protein!! This location has indoor and outdoor seating. Employees have always been helpful and friendly. The bathroom has always been clean. The parking is normally ample. It's a shared parking lot with other businesses. Peak seasons can be tricky. Overall, a nice place to meet friends or family for a meal. It's gotten pricier, but every place has raised their prices. read more

I used to be OBSESSED with Jack's. The salads were amazing and the Mac & Cheese was sooo good. But, I don't know if it is a change in management or cost of living, but some things are still good and others are blah. First, you can't even look at the produce anymore to decide on your salad - the staff shoo's you to the register. I just had the tri tip sandwich. Still delicious! That mango bbq sauce is outta this world. I also ordered a side of macaroni. I call it that because over the last two years or so, the Mac & Cheese has been sporadic. Sometimes, shoot, most of the time now it is just macaroni. What happened to the cheese? Is cheese now too expensive? Does it take too long to make the sauce? I mean, at this point, maybe just take it off the menu if you are going to false advertise. Or, just change it to "bland macaroni." I am sure some people will still order it, but at least you will set proper expectations. I should just stick to salads (and pray the produce looks appetizing) and sandwiches. If you are a Mac & cheese lover, I say skip the one here. If you order and are disappointed, you were warned. read more

I pretty much had given up on going to my regular Jack's urban eats, because the quality, the portions, and let's face it, the prices have all changed. I was finding that the quality of food, and the portions had diminished so much that with the increase in price it just was no longer a reasonable place to enjoy good food. And then this happened... We were over in the Arden area, specifically at Loeman's plaza, and decided to stop in to Jack's. I was rather hesitant, but I jumped in and ran with it. I'm so glad that I did. This location made me love Jack's all over again. Are the prices still high? Of course. But the food quality, taste, and overall yummy is still there. The portions could be better, I think we're all looking for what we used to enjoy versus what we are currently enjoying. We ordered the steak salad and the spicy buffalo sandwich, and their original intent was to share. I ordered the urban fries instead of the regular fries with the spicy buffalo sandwich. I'm used to the fries definitely having more urban goodness poured over them, and this was definitely lacking, as was the portion size. The spicy chicken sandwich was really good. It was perfectly covered in buffalo sauce, cooked perfectly, and was really good. I wasn't a fan of the bun and it makes me question if they've changed vendors. The bun just seemed to be off. The steak salad was really tasty. With a variety of green goodness from kale, avocado, and so much more goodness, tossed into the salad, and almost was like the steak was a sidenote. Just because it was tasty. The steak was cooked perfectly, could've used more seasoning, but it was good nonetheless. There's plenty of parking, and parking is free. Thank you Jack's, for restoring my faith in you. Now, if we could do something about the portion sizes and the cost factor, we would all be loving you on a more regular basis read more

Extremely disappointed! there were two of us and they delivered one person's meal and about 20 minutes later the second person's meal. it should have been times out so we can eat at the same time. the station with drinks, ketchup, etc was dirty, with ketchup spilled out and there were. few little cups of ketchup left by someone. the ground area was wet with a liquid that looked like Coke, so that was dirty and a slip risk. never going back read more

I can only comment on my Corned Beef Sandwich and garlic fries. My picture did not do it justice. There was so much meat I could have made 1-2 more sandwiches. So good! I'll admit it was a little soggy but we ordered through Grubhub during peak traffic hour and the poor delivery person was stuck in traffic.. read more

Jack's Urban Eats - Half a Reuben and about 1/3 of the garlic fries - Sandwiches Near Me - Sacramento, California

The food is cold. Even sent it back the the server brought back and said oh it's nice and hot now! Not read more

Food: 4.5/5 Service: 3/5 Ambiance: 5/5 Seating: 5/5 Parking: 3/5 Jack's Urban Eats is a chain-brand with a couple locations throughout California. I've been to different locations for years now and at each one it's been pretty consistent. For this location located inside Loehmann's Plaza, it's always very busy no matter what time/day it is so it can be a little difficult to find parking. That being said, it's all a very large public, free, unlimited parking lot so you'll find a spot eventually. In this location, there is a lot of outdoor or indoor seating so it's great to come with a large group even if it's impromptu. For indoor seating, they have sturdy wooden tables and most of the chairs are very comfortable cushioned booths, 5/5 for all the seating. If you're dining in, you walk up to the counter and order, then you're given a number on a stand and can choose anywhere to sit and they'll bring your food to you. I always order Urban Fries as they are deliciously salty and spicy. Sometimes I ask to put more of the Blue Cheese Dressing as I feel it could always used more. If you're feeling like splurging, adding 6 oz of the Chargrilled Tri-Tip (can be up to $11 extra) makes this a delicious meal in itself. I ordered the Steak Salad and you can substitute any ingredient out for another, they have a lot of options. The combination of the savory tri-tip, tangy vinaigrette dressing, salty blue cheese crumble, and sweet dried cranberries make this a very flavorful and filling salad. It really matters what you order/personal taste; for instance I've tried the Mac N Cheese and personally don't like it as I don't find it flavorful/cheesey enough. I've ordered these 2 dishes many times and they're my favorite as they've always been consistently delicious. The only downside is it can be on the pricer side so I don't eat here as often as I'd like. The customer service was pretty standard. You only really contact employees when ordering and receiving your meal, mostly everything is self-serve from seating yourself to grabbing your own drinks/utensils/to-go containers. Overall, a great casual place to go with family or friends and hangout awhile over a good, healthy meal. read more

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As a long time fan of Jack's, I I can tell you that the quality is consistent. The tomato bisque soup is always amazing and butThe turkey chowder is seasonal is like a warm hug from my favorite aunt today. However, they went above and beyond the usual service and delivery of amazing food and someone went into the trashcan because my keys had fallen in there and got them for me. I don't know how yucky it was in there, but I do know that they came to me with a smile triumphantly holding my keys in their hand these are wonderful people and their food is wonderful. Also, you can find some of the most fresh interesting ingredients to make a salad and their cheese bread is something special. Please stop by and tell them Yvette sent you read more

This time, the service was ok. Anytime of the day, this place is booming!!! People enjoying their food & company. I ordered the fried chicken sammich. It was bursting with flavor!!! I've had it before & it was good, but this time, it was better than ever. My daughter got the chicken strips & fries. They were advertising lemon Brussel sprouts so we try 2 order them, but they had the apple cider bacon sprouts so we got those, but a little disappointed that it wasn't the lemon ones. They were delish!!! Delish!!! We both enjoy their flavored iced tea: I think it's strawberry, guava, and mango. They also have Chalula in a pump like the ketchup. I make a cup w/ mainly ketchup & add some Chalula:spicy ketchup!!! The only complaint I have it that they brought out the chicken sammich pretty fast & it took them 4ever 2 being the chicken strips & fries. I was practically done w/ my food by the time my daughter got hers!!! So boo 2 that. read more

Jack's Urban Eats - Fried Chicken Sandwich - Sandwiches Near Me - Sacramento, California

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Best part is the good food in healthy but filling portions. Next is the great location on two major streets so access is easy. Busy shopping area and parking lot, but usually not to difficult to find a spot nearby. Seating inside is plentiful with some outdoors when the weather is nice. Corner location in the building so good amount of windown read more

Jack's Urban Eats - Lemon Thyme Chicken Plate - Sandwiches Near Me - Sacramento, California

I ordered the Turkey Plate at 11:10a.m. on Friday, Nov 14, 2025. Turkey, mashed potatoes, stuffing, gravy and cranberry. The turkey was dry and tough. The mashed potatoes were cold. The cranberry was not homemade. I liked the stuffing, but would add toasted walnuts and sautéed mushrooms to it. Gravy was good. Portions were generous. Nice staff. Cost: $18.95 for turkey plate. read more

Jack's Urban Eats - TURKEY PLATE: Light/Dark turkey, mashed potatoes and gravy and stuffing/dressing and cranberry relish. - Sandwiches Near Me - Sacramento, California

Very disappointing experience. The salad was completely tasteless, including the dressing, which had no flavor at all, and the steak was equally bland and lacked seasoning. When I called to address the issue, I spoke with an inexperienced manager who offered no meaningful help and simply said there was nothing they could do because the order was placed through DoorDash. I'm confused how ordering through a delivery service changes responsibility for the quality of food when the restaurant still prepared the meal. Poor food and poor customer service made this an incredibly frustrating experience. read more

The food tastes very good. I love the build your own salad. Their roasted mushrooms just make the salad better than making one at home. Service is pretty good. And the dine in areas are clean. They have partitions so you feel a sense of privacy. However, there is ALWAYS something wrong with the orders. I go there very often for the salad. But literally every single time, something is not right. A few times I ordered chicken with my salad and got turkey. Sometimes they have the wrong dressing. And sometimes they miss a topping or give a wrong one. I can't remember a time my order is 100% correct. Just make sure you check your order before you pick up and leave. And double check if you have allergies. But again, there is not much create you own salad place around and the food is pretty good so I do come back. read more

Jack's Urban Eats - Create Your Own Salad - Sandwiches Near Me - Sacramento, California

I ordered Jacks Urban Fries grub-hub was fast my order came earlier than expected so no issues there. BUT.... The fries had a very small amount of dressing and NOT one crispy fry in the whole order. They were soggy almost rubbery and cold. EXTREMELY DISAPPOINTING and INEDIBLE!! I wouldn't even give it a one star read more

I eat at the midtown location a lot and haven't been to this one in several years. I met with a friend on my lunch break today & ordered a custom salad with tri tip. The tri tip was very small, thin pieces of meat with zero flavor. The cucumbers are extremely bitter and taste rotten, they're seriously so bad. I thought the first one I had was bad & spit it out and tried another one and spit that one out too. They literally taste horrible. I ordered broccoli on my salad and was surprised to see it was steamed broccoli instead of raw broccoli like most salad places. There were also a ton of brown old pieces of lettuce too. It seems like the quality has drastically gone down at this place. Probably wouldn't come back here again, the cashier was super friendly and urban fries were good though I will say. read more

Always come back for their Oven Roasted Turkey Plate with sides and at the last minute we ordered online for pick up day before Thanksgiving. Great portion size and a side of Urban fries delicious! Great Staff! read more

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It's been a while since we visited Jack's. We ordered Reuben NY style, Tri Tip sandwich, custom salad. My NY style Reuben was flavorful and fresh, as were my companions' entrees. Plenty of room to choose a spot to eat. Helpful staff. read more

This is a great place but today they just sold me a Cobb salad with salmon with a tiny piece of salmon and no eggs. It was missing other ingredients as well. They said they were sorry and that they didn't have any eggs or the other ingredients. Not representative of the staff that served me. They work with what is bought. Perhaps folks could give the heads up if there is a shortage. I'll return but remember to ask if they have all the ingredients. read more

Jack's Urban Eats - Cobb salad with salmon some of the ingredients missing - Sandwiches Near Me - Sacramento, California

Got the tri tip sandwich and urban fries. Get the tri tip sandwich and urban fries and a beer.

This was my first time coming to this location and I had a positive experience. First, the customer service was great, much more friendly than the Folsom location, the servers seemed more helpful. The food was also delicious along with the presentation on your plate, bc let's be honest, the food should be neatly placed and looking fresh to eat! :-)The Reuben was very tasty, I'm a big fan of corned-beef especially during St. Patrick's day and this was nicely balanced with the flavor and juiciness. The ambiance was also clean but the condiments were lacking at the condiments station. I wish they had the dressings for you to get. We had blue cheese and it was on the watery side. Also, the pricing at Jack's Urban Eats is a bit overpriced for it not being a FULL service eatery. Nonetheless, we still tipped and enjoyed our meal. read more

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I just ordered from there tonight. I ordered a salad with turkey and extra tofu, neither of which was on my salad. That an addition 7 dollars or so. Not the end of the world mistakes happen, but I have just called 5 separate times over the last 20 minutes and not a single call was answered. I'd just like to get what I paid for please read more

Went ahead and gave this place another try and the order that was placed online was no where to be found in their system. The positive? They went ahead and made it. I mean why wouldn't they? It was paid for. Like the fries I did not get! And I found a HAIR IN MY FOOD! I'm not getting my refund because they can't find the order in their system. Alls they could do for me was credit for a new sandwich which I do not want because I don't want more hair in my food and I DO NOT want to eat here again. Awful place. Spend your money elsewhere. read more

Jack's Urban Eats - Sandwiches Near Me - Sacramento, California

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Had a great takeout dinner from Jack's Urban Eats with the family. My wife got the Buffalo chicken salad and really enjoyed it. My son had the chicken strips and fries, perfect kid's meal. I went with the chargrilled chicken sandwich with chipotle-mango BBQ sauce. Great flavors and everything was fresh. Only knock was that my fries were a little soggy, but overall a solid meal. We'll definitely be ordering again. read more

A really nice place with nice ambiance, great vibes, friendly service and very clean. The cashier was very pleasant and took my order along with my two companion's orders. I had the chimichurri steak sandwich & two salads with the same meat. We all loved our food. My sandwich bun was just perfect & so delicious the whole thing was oh so hood & I loved every biteThe salads are very large and filling neither could finish. I wish I took pictures but I forgot... I plan to return to try out more menu items. Everything looked so good. read more

Turkey club was great but they forgot my fries and I've had this happen before. Good food just wish I got my entire order! read more

You should be embarrassed for serving this avocado to a customer. Also wash your radishes better. read more

Jack's Urban Eats - "Fresh avocado" - Sandwiches Near Me - Sacramento, California

Man I love Jacks!!! But this is more than just a few brown pieces of lettuce. That's gross :( read more

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I like this location... there is plenty of seating and great lighting. I really enjoyed my salad - the Korean BBQ salad: it was flavorful, had excellent dressing and the meat was made perfectly! Everyone working there seemed to be in a good mood and were helpful and patient and I stood at the counter trying to figure out what on earth I was going to eat. The cashier actually recommended the salad and I'm grateful for the suggestion. Will return! read more

Jack's Urban Eats - Korean BBQ Steak Salad mmmmm! - Sandwiches Near Me - Sacramento, California

Solid place for a good salad (greek with chicken), but the food can be a little hit or miss at times. Overall though, I wouldn't say 'don't' go there. read more

Great customer service in this place. The people are very attentive to your order. I had the tri-tip plate and the meat was great! It was tender enough to eat with a fork without needing a knife. And the marinade complimented the tri-tip serving as well. The place is clean and well maintained. The place is well lit, nicely decorated and bigger than other Jack's locations we've been to before. The personnel are constantly on the lookout for tables to clear out, or for helping customers. My daughter introduced me to this place. I guess that makes two of us now that love the place. read more

Jack's Urban Eats - This is where it all happens... - Sandwiches Near Me - Sacramento, California

Ordered a salmon cob salad to go. The hard boiled egg tasted spoiled, and I didn't eat it. The lettuce was frozen. Won't be ordering from Jack's at Lohman's Plaza again soon. read more