I loved the service that I got from here, every time I asked a question over the phone they were…read morereally nice and actually gave a crap what I was looking for!

Wow this place is very nice and organized. What I like about the workers here is the fact that…read morethey know their store anything you ask them they have an answer. All The games they have are in good quality. Too bad is too far from My place I recommend it to all the gamers out there have fun

A very friendly local shop with a large amount of collectibles. I love coming here when I'm looking…read moreto sell some games or cards and buying some single Pokémon cards or packs. There's a little of something for everyone here. I usually see the same staff faces and they're always helpful and welcoming. If you're a collector at any level, definitely stop by. I believe they even had a couple labubus if that's what you're looking for!

This place is exactly what's wrong with many collecting hobbies. Yea, the selection here is pretty…read moregood. That's mostly because the prices are terrible--worse than eBay and Facebook marketplace scalpers. Case in point: there's a pokemon illustrated set that just came out. It's $17. You can still get lucky at retailers and it'll be restocked. Here, just 2 days after launch, they're selling for $50. Just nuts. I guess it's clear this isn't a "card shop," it's a scalpers storefront. Don't go here looking for Lorcana--guessing the margins are too low. Except for their singles, which they sell for $2-4....crazy pricing for Lorcana. Anyways, i won't be back. Will have to continue my search for a card shop that's ethical and somewhat reasonable. --------- Edit in response to business reply: 1) i agree conversation could go a long way. But when your pricing on a brand new Pokémon set (which doesn't have a set market yet) is already 3x MSRP, what productive conversation can happen? It's just a straight up gouge. I'm not naive to expect to get everything at MSRP, but i think 3x markup 2 days post launch is unreasonable. 2) i did ask about Lorcana. I was told you "don't carry much" and "didn't have any right now." 3) you seem to be implying that you're aware prices are high and can then be negotiated lower. If that's how you want to do it that's your prerogative, just understand that's offputting for new customers. It's hard to want to establish a relationship and have a conversation when the first impression is being taken advantage of. And when your response to pricing questions is "well the hobby is thriving!" I don't think that's off base.

It's a great store, friendly and helpful staff Great…read moreselection of stuff And quite affordable

My boyfriend and his friends love coming here on the weekends to unwind after a long week at work…read more It helps that it's in an expansive strip mall with lots of shops nearby, including a Dominick's and a nail salon next door. He's complimented the staff and remarked that they are very knowledgeable, especially with Warhammer Fantasy. They're always willing to help (but not overbearing, as has been the case with other Games Workshop locations). There are several tables with a variety of amazingly detailed scenery set up and ready to play on, and there always seem to be games going on. But even so, him and his friends have never had a problem finding an open table. They've also been a fan of the other regulars, and we tend to see a couple familiar faces each time we stop in. This location not only goes the extra mile to plan and host special tournaments, but also painting seminars to spark interest and help those who are newer to the game. The store usually has a lot of expert painters that have been more than helpful and friendly. He says he's gotten some good ideas from them.

This is one of my favorite retro gaming stores! I often make a trip from the city since it is…read morefairly close by. The owner is so nice and they are always getting new stock. Definitely check them out!

This is maybe the best video game store I have ever seen. It has a wide range of all different…read moreseries's of games from different consoles. The guy at the front desk was great and I just highly recommend.

When we were in Indianapolis about a year ago, we went to an Exchange store and my husband was…read moreobsessed with it, so when we saw there were multiple in Chicago we knew wehad to go to one. They have items for all your gaming and movie/show watching needs. They have systems, games for generations of systems. On top of video games, they also lots of dvds, including collectors editions. I love dvds in the tin collectors boxes and they had plenty of them, including a cool Simpsons season 6 tin of Homers face. If you are looking for a place to buy something used or maybe even sell something of yours, I'd recommend checking out The Exchange. I certainly wasn't disappointed.

Absolutely adore this local shop!…read more Been coming for years & happy to support it. Yes, you might have to wait a bit to trade your items - but their offers are fair & their offerings are in FAR better condition than GameStop. Staff is friendly & not trying to push any sales on you. Knowledgeable too! There's retro to next gen game & console offerings, movies & music - you might stumble on same rare finds. Definitely worth a look. Stop by next time you're in the area! You won't be disappointed.

John was the goat , helped my girl and I out on getting a gameboy we got three harry potter GBA…read moregames men in black , fantastic 4 and a gameboy ourselves. it was amazing talking to him and he was so knowledgeable about different games , systems and finds ! shout out John bro !

Came in for some PS2 games. They have retro games for every system you can really think of. Fair…read moreprices. I definitely would come back.

Earlier this year, I bought a Sega Game Gear from Good Will. They told me that it was tested and…read moreworked, so I was stoked to bring it home and play it but once I turned it on it wouldn't stay on. Disappointing of course, but I had already read up on how the capacitors fail after a while. "No problem" I thought, "I'll just find a local repair shop" and found Gamestersbay. Their website advertised a 7 day turnaround with most repairs, and I loved that they were involved with using games to get kids off the streets, so I stopped into the Evanston location. The first meeting went great, I chatted up the owner, he said he'd get it to his repair guy and be back with me in a couple of days with a diagnosis of the issues. So I handed over the console, and left feeling good. Unfortunately that was the last time I felt good. That couple of days passed and I didn't hear anything so I shot over a text asking the deal. They hadn't looked at the console yet. Cool, I get it, people get busy, so I left it for about a week or so. I sent another text at roughly two weeks out (now well past the advertised 7 days) for an update and was met with an extremely rude response saying that I could "pay a rushed fee of $50" to get it done quicker "since I can't seem to let professionals work". At this point, they had the console for weeks and I still had no idea what was wrong with it or how much it would cost to repair so I was pretty shocked at the response. I said fine that I'd sit tight. 3 weeks went by after that with no update on my console, so I sent a message stating that it had now been over a month with no word except for the extremely unprofessional text, the deal was off, and I'd be in to pick up the console in whatever state it was in. I then got a call from a woman who introduced herself as one of the owners. She apologized, talked through things with me, and I ultimately decided to continue to forge forward. Things got a little better with the first guy afterwards, he explained that there was a decent amount of stuff wrong with the Game Gear outside of what we thought was the original issue (the capacitors) and he was keeping me informed. It was even ready for pickup at one point, but we had to go back on that since it still wasn't working properly. At last shake, the plan was to get one of the broken ones from the Racine store and see if we couldn't do anything with that. At that point, I had dropped off the console in May. This was in July. It is now November, and there hasn't been a single shred of communication since. I've since given up, I bought a new console and ensured that it worked right off the bat. Better that than deal with Gamestersbay any further. They can keep the other one.

My first experience with Gamestersbay was absolutely fantastic. I saw an add online for Super…read moreSmash Bros for N64, so I immediately reached out. Ramsin could not have been better; he was quick with communication, clear on price and quality, and accommodating in how to handle the transaction in these unsure times. We set up an appointment and he handled the whole transaction wonderfully and most importantly with safe practices and distances. I was able to briefly see his inventory and to my surprise found two additional fairly priced games in great condition. I found Ramsin to be extremely helpful and personable, and his passion was evident. I ended up purchasing all three items, and I am happy to say they work flawlessly! I can say that I will definitely be returning to do more business with Gamestersbay in the future, and I will be spreading the word to others!

Lots of arcade games in a smaller space. Great for parties too. Good value entry for kids and…read moreadults. Only open to public on the weekends.

I loved re-living my youth with PAC-MAN games. I could totally beat MS. pac on Sega back in the…read moreday. Such a cheap way to revisit PAC again. I love this exhibit so much!!

Super satisfied!!! Service was fast, simple transaction,…read moreand good pricing! Got a call back saying it was repaired ready to pick up, got there, and they tested but unfortunately the disk tray got stuck and said it'll be repaired the next day. I was completely fine with that because they cared about customer satisfaction and their work. Called me back after I got home saying they would deliver it straight to my house! Even better! Now it works like new! I haven't touched this Ps2 since 2013 and now in the big 26 works better than ever. Thanks for bringing back my childhood!

If you have an older console or handheld that needs repairs, drop them off with Raul. He can fix…read moreanything. Great shop! This is the Second time he has saved my old hardware from ending up in a landfill.

I called last month to cancel my service with this company because the service was bad and…read moreexpensive, this month they still took money from my bank just like that. I tried calling costumer service and they send me to the store buy unfortunately they couldn't get to my account because it's close already. They took my money even though the account it's close already, how? now I'm trying to fix something they did wrong and still cant get help. Why am I trying to fix some they did wrong? I really needed that money and now it looks like they keeping it and can't do anything about it. Service here is this bad and frustrating. I've been waiting for 30 minutes now and no one even ask why I'm here.

I only gave this one star because I had to in order to write this review!!! Totally deceived by…read morethe sales person ALLY!!! This sales person did not tell us that the phone my husband purchased would be on an installment plan was led to believe that we paid for it then!!! Called and spoke with the manager SEAN who has the worst customer service skills ever I was explaining the situation to him and he said " I know maam you have told me the same thing three times". My husband has been a customer with Sprint for over 20 something years and since they were bought out by TMobil the service has gone majorly DOWNHILL!!! Did I mention the manager is sean and the sales person is ally, manager sean and sales person is ally so now I have mentioned there names THREE TIMES!!!