Earlier this year, I bought a Sega Game Gear from Good Will. They told me that it was tested and worked, so I was stoked to bring it home and play it but once I turned it on it wouldn't stay on. Disappointing of course, but I had already read up on how the capacitors fail after a while. "No problem" I thought, "I'll just find a local repair shop" and found Gamestersbay. Their website advertised a 7 day turnaround with most repairs, and I loved that they were involved with using games to get kids off the streets, so I stopped into the Evanston location. The first meeting went great, I chatted up the owner, he said he'd get it to his repair guy and be back with me in a couple of days with a diagnosis of the issues. So I handed over the console, and left feeling good. Unfortunately that was the last time I felt good.
That couple of days passed and I didn't hear anything so I shot over a text asking the deal. They hadn't looked at the console yet. Cool, I get it, people get busy, so I left it for about a week or so. I sent another text at roughly two weeks out (now well past the advertised 7 days) for an update and was met with an extremely rude response saying that I could "pay a rushed fee of $50" to get it done quicker "since I can't seem to let professionals work". At this point, they had the console for weeks and I still had no idea what was wrong with it or how much it would cost to repair so I was pretty shocked at the response. I said fine that I'd sit tight.
3 weeks went by after that with no update on my console, so I sent a message stating that it had now been over a month with no word except for the extremely unprofessional text, the deal was off, and I'd be in to pick up the console in whatever state it was in. I then got a call from a woman who introduced herself as one of the owners. She apologized, talked through things with me, and I ultimately decided to continue to forge forward.
Things got a little better with the first guy afterwards, he explained that there was a decent amount of stuff wrong with the Game Gear outside of what we thought was the original issue (the capacitors) and he was keeping me informed. It was even ready for pickup at one point, but we had to go back on that since it still wasn't working properly. At last shake, the plan was to get one of the broken ones from the Racine store and see if we couldn't do anything with that. At that point, I had dropped off the console in May. This was in July. It is now November, and there hasn't been a single shred of communication since.
I've since given up, I bought a new console and ensured that it worked right off the bat. Better that than deal with Gamestersbay any further. They can keep the other one. read more