Sales associate asked for a phone number on file, after a first denial perform sales presentation for an annual membership $25 w/ 5 off monthly basis that was denied again and end up saying final sale was a waste cause didn't signed membership and he didn't get sale commission. At the end give final product and receipt without a courtesy purchased bag and obvious facial frustration. read more

Came in to buy a present and found a line out the door. I used to be caught up on all the latest and coolest games for my kids and their friends but it has been a minute since then. I had to ask twice before I realized today was a release day for Kingdom Hearts! I caught the fever I recall so vividly from bygone years and bought the game! They have promise a 9:00 PM release time. Feeling the excitement!! The sales team had great control over the crowd and the escalating emotions brewing. They were personable and full of information! Great team! Will return More frequently! read more

Gamestop - Videos & Video Game Rental Near Me - Miami, Florida

See all

I love this game stop right next to my house very friendly full of games and better then the rest of the GameStop's around miami the employees are very very very nice and helpful as soon as you walk in you feel like ur in a place you don't want to leave Amazing prices too!!! Bought used bo4 for 9.99!! Great deals would recommend And I always see the manager helping people out on how to use the console and etc read more

Bought several games from the store, but came under financial hardship and had to return them two days later. The store manager Danny was rude and demeaning. He did his best to make me feel bad about the return and he and I got into words. A few hours after returning the games, Danny calls me to say that "my return couldn't be finalized". The store kept my money and the games. I had to escalate to the district manager. read more

amazing game stop, employees are super nice, and a block away from my house and have great deals and will have any game or toy your looking for. read more

GameStop sucks, You have them hold a new game to show up and find out that it's not even sealed. I'm tired of this crap if it's open it is not new. I literally have been running around Miami with a promise of them having a new copy to then find out after waiting 2 days and to finally show up and pick up the game that it's not even sealed. this is a gift to someone else You think I'm going to show up with a used game when the game was only 20 bucks new? This company needs to cease to exist. Every GameStop needs to close, at least Best buy won't sell me something that's open and say it's new. read more

It was 7:58 me and my brother where gonna buy a new game and it was closed our dad told them if we can please make a purchase but they kept saying no Danny and Marc you guys pissed us off read more

Friendly, knowledgeable, always greets my kids with a smile and that makes a big difference on wanting to come back!

Hi my name is Jon and recently relapsed, I am a video game addict. It had been some time since I had purchased a video game of any sort (does clash of clans count?) but I recently caved and bought an Xbox One. Naturally this means that I also needed games and accessories for the system because if you're going to do something do it right. Fallout 4, The Division, FIFA, how can I say no?!? Seriously though, this GameStop is my favorite in the area and thought I am between two locations I always come to this particular store. Staff is friendly and quick to help. Good selection of used games to choose from, which is crucial for saving money. Don't be scared to invest in the pro membership and take 10% off all used games!! Recently bought a new game and the employee told me they just received a used copy, which I opted for instead. This saved me money and shows they truly care about a customers satisfaction. Loyal to this store, come HERE for all your gaming needs! read more

I have no choice but to come to this store since it is the closest to me. When they don't wanna acknowledge your presence they sure ass hell make you feel it. The young manager im guessing thats what he is the one with the beedy eyes really has an attitude problem...Ive dealt with him twice n both times were the same. Awful store to deal with but again the only one close to me. read more

I decided to get a game late at night. I came in 5 minutes before closing. Most employees would at stores would give you dirty looks but not here... The employees were very kind and gave me a full review about the game and stayed open a little later to fill me in on some tips. Great employees and management. read more

Really great store, the employees are knowledgeable and polite. It can get overcrowded since the GameStop on 157 avenue closed down but it's not the stores fault. It's the only GameStop I go to and I'll keep going. read more

I live in this store and never right a review cause who really benefits from this store is my son and his young friends. What I like about this place is you get to pre-order the games that are coming out and it eliminates the thought that the game could be sold out you just have to pay $5.00 and they will reserve it for you. They also have pre-owned games and consoles in great condition and you can also sell your stuff if it is mint condition they also have a 30 day money guarantee if it's not to your liking or is damaged a win win situation. I also purchased a membership ($25.00 a year) card that gives you discounts on pre owned equipment or games they also send you a gamestop magazine monthly on what's coming out and get first dibs of the inside scoop. read more

They really need to standardize customer service protocol. The first time I came to this GameStop the employee behind the counter was making fun of another customer (perhaps a friend), but then he turns to me and tells me to call that guy a profanity - some guy I've never met before. I was like, "Uh, no," and left. I recently went back again and this time there was a different guy behind the counter. This guy could not get off his cell phone. I just stood there as he typed away. He eventually acknowledged my presence but it was incredibly rude. Later I had another question for him regarding stock of another item. Once again his face was deep in his phone. He didn't even bother to look at me this time. I just stood there amazed. This type of service blows my mind. Courtesy is a word that is clearly absent from this establishment. read more

Wow, this gamestop really blew me away with their friendly, knowledgeable employees and bright, clean, organized store. Alberto is an exceptional associate. He knew exactly which games to recommend us based on our other gaming interests. I will definitely be back. read more

Great service they know exactly how to help you being a single mom of a boy I'm clueless to these game stuff but they help me so much thank you guys your the best I will drive a little further to come to this gamestop even though I have one closer read more

Horrible service, especially regarding any returns even with a receipt. The message is clear, after you buy you are on your own. Not even a store gift card was offered for a return with a receipt after 30 days. From now on I will buy my games elsewhere. read more