In late May of 2007, I purchased an $8300 computer system from Alienware; a Miami based Computer…read moreCompany who caters to gamers. I run several websites, my life and business revolves around my computer. I found myself frustrated from the beginning- in less than two weeks I was experiencing major technical and physical issues. The case/shell protecting the internal components was warped. The computer system would either not turn on, or would turn on and then immediately shut down. Incredibly, after purchasing an $8000 system, I had to fight to have the system fixed/replaced. They replaced the computer and within a month, I was experiencing the similar problems once again. Their solution was: reinstall Windows. I reinstalled Windows (not to mention all my personal software) and continued to dealing with random system crashing and hard drive failure messages. I knew that the hard drive was defective, but Alienware's solution was always to reinstall windows. Finally in December the system reached a new level of failure. I received the blue screen message that the hard drive had an error and it only sometimes turned on. I called Alienware's technical support to replace the hard drive. He accessed my computer to attempt to induce the same message. My computer never turned on normally again after this phone conversation. Alienware would not replace the drive until I reinstalled Windows (4th time now). I was able to salvage most of my data thanks to Safe Mode and the external hard drives. I reloaded windows and found myself back at square one. At this point Alienware conceded to look at the system. Although I live in New York City, I was told there was no technician in the city to inspect and repair the system, so I had to ship the computer to Alienware in Miami. I was not keen on shipping an $8000 for repair but I had no other option. During a conversation with Victor, Customer Service Supervisor, in late December I expressed my dissatisfaction with the idea of shipping the machine, but he provided a box and shipping label. In our conversation I indicated that I did not want the system returned unless the hard drive(s) were replaced and I was willing to pay to upgrade the system if necessary. I specifically indicated that a technician should contact me before shipping back the computer. In the box with the computer I enclosed two copies of a letter which stated, "If a specific problem cannot be identified and fixed on this machine, I would like to upgrade to a better system. I would appreciate constant communication, a full synopsis of the finding and for someone from Alienware to contact me prior to shipping the computer back." I also added this statement because I knew I would be out of the country and didn't want it shipped back without anyone to receive and inspect the device. I thought it couldn't get any worse, but the drama was only beginning. The computer was shipped back with no phone call or communication indicating that the work was complete. I setup up the computer and, hired a technician to install Windows and all the other programs and components that had been lost. This consumed a day of my time and I paid out $250 for the technicians work. It was only then that he uncovered yet more frustrating information. The computer had been sent back with two (2) 300GB hard drives instead of two (2) 750GB hard drives, and the new drives were not setup as raid drives. At this point I had already paid someone to setup the computer's software. I contacted Alienware who told me they would send two new 750GB hard drives, and I would return the two 300GB hard drives. I told them that this wouldn't work, because the two drives which were to be returned housed Windows and my other software. I explained that I had paid someone to install the software with the assumption that the proper equipment was installed by Alienware. On February 18th, I spoke to Christy in customer service, then Alan and Peter in technical support. Alan apologized for their mistake and connected me with Eddie Ramos, Technical support supervisor. I proposed that I would send back the empty 500GB instead of the two 300GB. I would avoid reloading the software for a 6th time and I would have an extra 100GB storage which I felt compensated for their mistakes and run around. He indicated that it had been 15 days and the return policy was 14 days. I reminded him about my letter and trouble communicating with Alienware. My complaint is twice as long as I can type into Yelp, but the bottom line is their tech support and computers are awful. And for me the bottom line is that I am out $250, and have experienced almost two months of hell trying to reason with the unreasonable folks at Alienware.

Avoid Alienware (owned by Dell) their MTBF is pathetic (IMHO)…read moreA few magic words you will need to know if you are going to consider buying a Dell, or already own a Dell " I AM GOING TO DISPUTE THE CHARGES WITH MY CREDIT CARD COMPANY" these few simple words will work wonders for you when dealing with these people. My Credit card company said I could only dispute charges that are less than 6 months old, BUT!! after informing them my dispute was with Alienware (a Dell owned company), they said it was no problem disputing the charges, even though they were over 8 months old (seems like Dell & associates are well known by credit card companies). Also google Dell Su*ks and read the horror stories about Dell, and how they treat our soldiers in other countries. It will make you sick. Now to be fair Dell business computers seem to be decent, but for the average consumer..you mean nothing to them after the sale is made (IMHO). Go with Acer, Asus, Sony, (not a big fan of H.Ps) Samsung.. even Apple (expensive and proprietary) and save yourself a headache (IMHO).

Sales associate asked for a phone number on file, after a first denial perform sales presentation…read morefor an annual membership $25 w/ 5 off monthly basis that was denied again and end up saying final sale was a waste cause didn't signed membership and he didn't get sale commission. At the end give final product and receipt without a courtesy purchased bag and obvious facial frustration.

Came in to buy a present and found a line out the door. I used to be caught up on all the latest…read moreand coolest games for my kids and their friends but it has been a minute since then. I had to ask twice before I realized today was a release day for Kingdom Hearts! I caught the fever I recall so vividly from bygone years and bought the game! They have promise a 9:00 PM release time. Feeling the excitement!! The sales team had great control over the crowd and the escalating emotions brewing. They were personable and full of information! Great team! Will return More frequently!

Exceeded our expectations!! Millertyme entertainment is awesome. Booked them for my sons 10th…read morebirthday and the kids had a blast. Wonderful working with them, on point with communications, great customer service and on time. The gaming truck was clean and had all the newest systems. Book them you won't regret it! Thanks again

This was the highlight of the party. The children loved it! The owner and staff were very good with…read morethe children. There was something for all ages and sexess. We hardly ever saw the kids because they were in the game machine. It was very easy to book, he was on time and delivered excellent service from start to finish. I would definitely use them again!

I was able to witness the game truck during an A.L.M. Sports summer camp event. The game truck was…read moreamazing, it had four large screens TV's and two TV's on the outside of the truck. The truck was very cool inside, it was equipped with the latest game consoles (PS4 and Xbox1), it also plays music while your playing the games. The truck was well lit up with AC. I highly recommended for birthdays or any event.

The best choice for small intimate parties for children of all ages. They do everything set up,…read moreclean up and they show up on time. Very professional staff.

I love going to this place. It's so discreet and as a female I feel very comfortable there. I like…read morewatching movies and just sitting and annoying. Sometimes I like to show as well. It's an easy theater and everybody has been respectful. Highly recommended for females.

This is a hidden gem in a shopping plaza. Although it does…read morenot have a large selection of wearables, it does have a large selection of DVDs It also has an awesome movie theater where you can pick your own movies and watch them

Very disappointing experience…read more I visited the GameStop in Cutler Bay with my kids to buy Pokémon cards as a reward for their good grades. The employee (ALEJANDRO) refused to let them view the options and would only show one item at a time, claiming they were all the same. Even when I politely explained that my kids wanted to choose, he would not accommodate us. When I asked for a manager, I was told none was available. The experience made my children feel uncomfortable and unwelcome, which was very upsetting as a parent. We left and went to another GameStop in Homestead, where we were treated with kindness and respect. The difference was night and day--we were shown multiple options, the kids enjoyed the experience, and we ended up purchasing more than planned. I have already filed a complaint with customer service. Sharing this so other families are aware.

If I could give zero I would not only do they lie to your face as a customer service. They lie to…read more you on the the phone. I clearly asked two customer service representatives if they would initiate a return within 30'days of being a member they just lie to your face not only in the store but in the phone stay far away from this store!! They also tried to tell me that for new games the return policy was 7 days when it's 15 days no wonder game stop is doing so bad also they don't record conversations so they just lie to you over the phone!!