Very disappointing experience. I visited the GameStop in Cutler Bay with my kids to buy Pokémon cards as a reward for their good grades. The employee (ALEJANDRO) refused to let them view the options and would only show one item at a time, claiming they were all the same. Even when I politely explained that my kids wanted to choose, he would not accommodate us. When I asked for a manager, I was told none was available. The experience made my children feel uncomfortable and unwelcome, which was very upsetting as a parent. We left and went to another GameStop in Homestead, where we were treated with kindness and respect. The difference was night and day--we were shown multiple options, the kids enjoyed the experience, and we ended up purchasing more than planned. I have already filed a complaint with customer service. Sharing this so other families are aware. read more

If I could give zero I would not only do they lie to your face as a customer service. They lie to you on the the phone. I clearly asked two customer service representatives if they would initiate a return within 30'days of being a member they just lie to your face not only in the store but in the phone stay far away from this store!! They also tried to tell me that for new games the return policy was 7 days when it's 15 days no wonder game stop is doing so bad also they don't record conversations so they just lie to you over the phone!! read more

Terrible customer service from the employees there. I don't understand why that GameStop always tends to have rude employees, specifically from the employee named Michael (Mike). I know retail isn't a simple job but I understand what I've purchased in the past and what I'm specifically looking for. I have never gave a GameStop employee any reason to be rude or disrespectful since I've worked retail before and have a clear understanding how customers can be. Save your time and go to another GameStop in my opinion. The one located in Southland mall is very close and the employees there have always given me a clear understanding if I have any questions and have always been respectful. read more

I had Shitty customer service experience from Michael or mike employed at this game stop Corp. The company should seek presentable professional employees. Was not helpful and will not return to this location if you want better service drive the couple miles to Pinecrest location or even southland mall instead read more

Very orginized and large gamestop location. I noticed that their pre-owned games selection is larger than most gamestops. Big thanks to the clerk Glen for holding a game for me when I called and had it there for me along with tips and help for the game once I play it. Always great when employee's create a lasting impression. Thanks Gamestop! read more

GameStop - Videos & Video Game Rental Near Me - Cutler Bay, Florida

Needs better customer service. I was only person in the store yet didn't get acknowledged at the counter for over 5 min. Seems his phone call with another employee discussing a store to-do list was more important. I just walked out. read more

Great location, staff is super helpful and knowledgeable about all game platforms and individual games. Please ask for Manuel, store associate, he provides great customer service and was very helpful at assisting me with redeeming my power up rewards. read more

Very clean and well kept. The staff seemed to be a little confused but you can't expect them to know every single detail of every game I guess. read more

GameStop - Videos & Video Game Rental Near Me - Cutler Bay, Florida

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I called this gamestop prior to me showing up to make sure they price match and the employee "adrian" told me that they do price match target,best buy, and walmart. I drive to the store only for adrian to call his boss "manny" to verify if they are price matching with these companys for his boss to tel him that they do not price match. I drove over 15 minutes to this gamestop on information provided to me by one of the employees for that same employee to tell me he lied to me over the phone and that he cant help me. Why would you tell a customer information if you arent even sure what you are talking about. Terrible service never coming here again read more

They were very helpful but they need more employees in that store especially around the holiday season

My husband and I received the best customer service We have ever had from Mike and the manager today. The manager went above and beyond what we expected. He went and found everything we were looking for and found every game we picked preowned in order to help us save money. We were very happy and will be returning to this store anytime we need anything else! read more

I am a total novice to gaming, so when shopping for my great-nephew I need all the help I can get. The team at this GameStop - especially Glenn - have always been there to point me in the right direction, keep me from making major mistakes and giving me helpful suggestions. Excellent store! read more