Finally, a toy store with a soul! Discovered this place after we had a delicious meal in the same mall, naturally my kid saw colorful signs and toys on display so we had to walk in. It is so adorable in here! It's probably what toy stores used to look like before giant, corporate warehouses such as Toys R Us came into existence. I know it's a chain, but it still manages to retain that "mom n pop" feel. Of course I could get stuff cheaper on amazon...but we like to tinker in this family, so this place is perfect for our kid! Frankly, I wanted to get the entire store (and not just for my kid, for me too). read more

Not just me that had a bad experience. It's true horrible customer service, don't waste your time going here unless you want to come out of the store mad. You guys need better employees... professional ones or at least one that ACTS like she likes her job. read more

horrible service the young girl with dark hair and glasses in the front had no manners did not seem to want to work or hand us anything we asked for that was behind the counter. I will not be coming back to this location. the one in aventura is way better with products and customer service! read more

Not sure what's wrong with the blonde girl working here but she's extremely rude for no reason whatsoever and for that reason I will not come back to this store and I don't recommend anyone else come don't bring your kids. read more

Catherine the owner was very rude to customers and very unprofessional. She laid hands on one of my friends and she should not be touching other customers. I've been coming here since I was a little kid and I will never be coming back. It is truly sad what this company has become. read more

I was just in learning express and me and my friends were looking at Sonny angels and we grabbed one to walk around the store with and the lady that was working at the front told us we couldn't walk around with it so we put it back. 30 seconds later Cather known as Cathy which is the owner comes up to us, grabs my friend on the shoulder and says "what's going on here" started giving us attitude for 0 reason and says "you can't be over there" screaming at us. I said there was no reason to be screaming and that we didn't know that information. She kept on screaming at 4 girls. Honestly I've been coming here since I was a CHILD and that was unacceptable as a owner of a store there is no reason to get like that with customers and there is NO EXCUSE for grabbing a customer for any reason. read more

So, I got some amazing toys, they have a bunch of great things! Staff were ok. ( I didn't end up talking to them except when I was checking out, and even then all they told me were to insert my card and ask me if I wanted a bag... ) But, on Google it said there were jellycats! There were not any out in the open...and I didn't feel comfortable asking them. I checked online for the prices and safe to say it was okay. But overall it was kind of overpriced for some of the other products and staff weren't the sweetest. read more

customer service was mid... the workers responds to your questions aggressively with attitude. the squishies were low quality and broken. the DUMPLING was BROKEN and the sign said "No refunds for Dumplings" which definitely shows something about this store. read more

Great selection of toys that includes gift wrapping if needed. Friendly and helpful staff. I don't shop for toy gifts snywhere else!!

What a great place to buy quality gifts for kids. I stopped by to get a few things for my god kids. Gianna & Dillen went out of their way to walk me thru the store and show me all the different options. They even upsold me on a gift basket then wrapped it all up. What a great store with awesome employees. Keep up the good work Learning Express. read more

Learning Express Toys - Toy Stores Near Me - Pinecrest, Florida

The selection of games and toys for kids is definitely impressive and the staff is caring and kind. Plus I love that they'll gift wrap it for you for free. So cool! read more

POOR CUSTOMER SERVICE I requested to please put the wrapping items in the cart and they refused! There were 7 gifts in front of me, it makes no sense to force a customer to wait 20-30 minutes in order to use the complimentary gift wrap, not everyone has availability to wait. Restricting customers who keep you in business will not bring you repeated business! Maybe is a strategy to avoid letting everyone take advantage of this service, in todays country time and money is precious, they don't get that. I am the only caretaker of two very old people and I have three kids. I will not be coming back here again. read more

They had a book that talks about the accomplishments of Fidel Castro I'm not sure if they understand the pain he has caused the Cuban people and the community this store is located in I told the owner the book shouldn't be there to mislead children and she said it was good to tell the story of both sides what a joke it's like a book saying Hitler was a great person too come on get a clue last time I buy anything or set foot in this out of touch store read more

Learning express needs to stop selling Froggy's Lair products. They are highly unethical and deadly for frogs. Froggy's Lair lies to customers about how their biospheres work (more like don't work), all it takes is a simple water test to prove that. Way too many families are having to deal with the trauma of losing their beloved pets. Kids get attached easily and when their frog dies they are devastated. THIS IS A BAD PRODUCT. read more

Learning Express Toys - Results from a water test from a biosphere from learning express showed High Nitrates High Nitrites slight ammonia. 3 harmful compounds - Toy Stores Near Me - Pinecrest, Florida

Not a fan of this place whatsoever and will not be back! Bought close to 300 dollars worth of birthday gifts for my daughter's friend and simply asked for a piece of wrapping paper so I could wrap remainder of items to match the rest at home and NOPE! Was a discussion that blew my mind!!!! In the end the silly girl gave me a tiny piece of paper not big enough for anything let alone the items that I bought at the store. Never again! Zero stars if I could! read more

Denise and Jessica saved the day! We had a wonderful time with the Do A Dot markers you recommended. The butterfly hair clip was also a success! This has been my go-to store for years, and with a new grandchild, for many more years to come. I absolutely love this store! Thank you for following all the safety guidelines. read more

Learning Express Toys - Our happy place! Keeping the little ones happy and busy! - Toy Stores Near Me - Pinecrest, Florida

Beautiful store very interactive for children but it get SO CROWDED it's insane but other than that it's wonderful and worth going they also have a huge selection of fidget toys! I would recommend if you don't mind felling like tuna in a can read more

Oh my goodness talk about customer service! I walked in, picked an item and it got delivered to Dr. Limon by the sweetest young lady Sarah. The gift was perfectly wrapped. Thank you read more

This is truly a one of a kind store. Let's face it, toy stores just aren't as popular as they used to be. This wonderfully stocked and fun store offering a variety of board games and toys are certainly the last of a dying breed. I stumbled into this place as I waiting to be seated for dinner next door. It's not often you get your hands on a mad libs book, those are always so much fun. Kids nowadays play with tablets as opposed to toys but a trip here should definitely help ease the amount of screen time they're exposed to. You can't find a toy store like this nowadays so I'm glad to see a place like this in the neighborhood. Ranging from educational to mentally stimulative games, they've got a great selection for all ages varying in difficulty. It's not a large warehouse but it's perfectly spaced out and stocked offering a bit of everything. read more

Super fun and a paradise for children. Fidget toys everywhere and so many selections. From games to school it's really fun! There is awesome service. Although it's good, it's really busy and some toys are really expensive. I would have given 5 stars without that. It's really fun, and I recommend for parents that want their kids to have fun! read more

Greed over public safety. The sign on the door says maximum of 5-6 customers. I counted 36 and decided to leave and shop online after a very long wait. What pandemic? You'd never know there's a pandemic by the apparent lack of precaution here. People tripping over each other grabbing toys from bins and off of the shelves. No safety practice besides masks. Toys are dirty and touched by what looked like every person in the store. No concern for safety, especially the children. Toxic place waiting for an outbreak. No thanks. read more

This store contains some (very limited amount) of unique toys. Most of the toys can be found at larger stores at same (or less) cost. The staff is not welcoming at all, nor do they offer any assistance. We visited as we were eating lunch next door, but quite honestly, the lack of service did not guide us towards making a purchase. read more

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The manager was so rude. She should not be working in retail if she doesn't know how to treat customers or her employees.

Neat place little on the expensive side but they have a vast selection for the size store they are. Will return when in the area again.

I purchased a Skip Hop Ball toy for my child on 5/31 which costs $7.99. When we got home, my child played with it and within 2 hours the ball detached from the string. I called the store and spoke to Jessica which advised me to come in and exchange it but because it was almost closing time, I decided to go the next day. I go in the next day and the cashier says Jessica just stepped out that she had to call the owner for my return. She dialed her on the phone to come out to the register but at the same time Jessica walks in from the front door of the store. So it's me and the the three employees alone in the store. When the owner comes out and sees the toy laid out on the counter, inspects it and she is like "oh wow this has never happened before!!!" And Jessica agrees. Then the owner asks if I want to exchange it for another one but my reply is "no". I don't know what they assumed. Clearly merchandise can turn out to be defective. I am posting this because they made me feel awkward for returning an overpriced low quality toy and maybe even assumed I purposely damaged it . Luckily I was the only customer but the outburst was totally uncalled for. Anyway, not a nice way to address a customer concern ladies. Next time, apologize for the inconvenience and offer a solution, THAT'S IT , no need to overreact. The cashier was nice though, she just did her part and was polite about it. read more

This place has an amazing selection of toys however they pump some sort of fragrance into the air that gives me a horrible headache every time I have been there. I can't understand why a children's store would pump chemicals into the air especially where there are tons of children who are even more susceptible to toxins. read more

Owner Cathy scolded me with such disgust and dislike, I flushed red from embarrassment. "Jessica" spoke to me as if I was an idiot. Nasty scornful looks on their faces. My crime? I politely questioned a price. Huge storefront signs hung, see photo - "STOREWIDE SALE 20% OFF EVERYTHING". Then charged me FULL PRICE for a dollhouse! The 20% sign hung on the shelf above the dollhouse. I am right, they are wrong, and to add insult to injury, they were SOOOOO SOOOOO VERY RUDE about it. Hushed and humiliated in a crowd & with my child, I paid. Got a good price - Toys R Us price $3 more. Reviews are right - young staff are so kind & selection good. AND I WILL NEVER GO THERE AGAIN. I recommend you and all my friends boycott too. I can't give my money to a person who lacks kindness, politeness, decency, honesty, fairness. If that is how she acts trying to keep my business, what does she do when no one is looking? And what is going to happen to all those nice kids she hires? read more

Learning Express Toys - Toy Stores Near Me - Pinecrest, Florida

I love this toy store. I can always find unique gifts for kids. So many learning toys to choose from and best part...no video games. Staff is always helpful, smiling and friendly. They even have a loyalty card do you get rewarded after spending a certain amount. read more

Think Toys R Us with an IQ. This bright and friendly store offers a wide range of unique and interesting toys that are stimulative, fun, and teach something or two. Best of all is the service - the staff take the time to find out your needs based upon the child's age, interests, etc. They also offer a cool gift registry program that includes complimentary wrapping and a discount to you for any items not purchased from the registry (note: I think the registry is only valid for the Learning Express store you registered at, not other LE stores). read more

Absolutely love the store! Was a real blast from the past, customer service was fantastic!

I love this store! I've been shopping here for years for my children as well as gifts for other kids. I love the selection they have I love the unique kind of toys/gifts. I find the staff to be very welcoming and friendly. They are always willing to help me find the perfect gift. The fact that they also will wrap the gift for free is a huge plus! They also have a great selection of educational games and toys. I highly recommend checking this place out. read more

Great place unique gifts for the kids plus u can personalize! Only con, it can get a little pricey. read more

This is the best Toy Store in Miami! In the past, I have had trouble finding age appropriate toys for my nephews and grandchildren. No longer! The staff at the Learning Express know their inventory perfectly and they have an amazing variety on hand. By following their suggestions, I have become a champion with the kids and their parents. It is so rare these days to walk into a store and walk out happy with my purchase and with the people that took care of me...I keep looking for excuses to go back and shop again. read more

Can't exchange if toy is open, no exceptions, they will blame covid and say it's posted in the store but it's October now and they are the only store without a covid return procedure. Sorry but competition is too high for such poor customer service. Also when I called a woman named Danielle answered and when she informed me of the policy she told me that it was Jessica if I were to come in. This was very confusing and when I called back to clarify, "Jessica" claimed in that in the middle of a phone call without any hold or pause in the conversation (or even change in voice) that Danielle hung up and Jessica magically answered. Please don't mislead your customers. It honestly gave me second hand embarrassment and is the real reason I won't be coming back. Like total yikes read more

Great toy store providing excellent customer service! I have 10 grandchildren and can always find special, unique toys for each of their varied interests. If you are in miami, this shop is definitely worth a visit. read more

My kids love this store! It's so nice to have a store to visit with educational and fun toys for kids.

I have only gone into this store to look at lego's but after all the nice employees helped me out I ended up buying a few more things. Awesome store with really cool products and the staff is so incredibly friendly! read more

Thought there would be more learning friendly toys for toddlers. There wasn't much selection, more frivolous toys than learning stuff.

I visited this store last week and I saw that manager, I think her name was Jess, be extremely rude to one of the female employees. Her interaction with the staff made me sick to my stomach, never again am I visiting this store. read more

Today (07/23/2018 around 7pm) was my first experience at Learning Express. I decided to come by and check out the things they had after hearing so much about it by children and parents who love it. And entering the store, it smells amazing and the things they have are so colorful and appealing to the eye. It was beautiful. However after being there for a few minutes, no one had acknowledge me nor my spouse. I figured maybe it was because they just simply didn't see us. As we go about and being intrigued by the things this store carries, I find my spouse and I to be near the front. Now at this point my body is facing the exact same way the employee was with clear view and again, no acknowledgement. I turn to see why and she was facing her back towards the registers just texting! When I got to the very front of the registers by the sloth books, another employee is there with the one who is no longer texting, she takes a glance at me and continues to speak quietly to her peer. When it's time to be checked out she grabbed my item and says "that's it?" Not a hello, not a sincere smile. At that point I was disappointed and just nodded my head, swiped my card and left. I work in retail myself and don't necessarily expect 110% excellent customer service but I do expect and would like a welcoming or acknowledgement. Especially being a children's store of Learning and education, one would think they'd be more enthusiastic and involved. read more