House of the Used is one of our family fun places to go. We enjoy walking the isles looking for…read moremovies, games, cd's, records and more. We like to rent and buy. The rental agreement is really good too. If we like it we keep it at used prices not like the other box stops. I think really the browsing and talking about the different finds with each other is so much fun. Walking and talking to other people is Awesome! All the staff are super helpful and if they don't have what your looking for they will find it for you. The lines are fast so your not waiting long. Also they buff disc prior to you leaving the store. Date night, family time and just checking out what's new is where it's at here at the House of the Used!

Moved here in July, sad I just discovered this place before they closed. Fiancé and I scored some…read moredope stuff.

Sold me a broken mario party 6. I called a closer fallout location than this fallout and I was…read moreinformed that they don't always check the games they sell so they can't say if they will work or not. Will not refund me and will only give me store credit even though it's only been a day. I would like cash back so I can try to at least buy a copy elsewhere. If thats their policy I don't see why I should trust anything they sell.

Bought two games there recently for my nintendo 64. I'm very busy with work and kids so I hadn't…read morebeen able to play until today. Both games I purchased DO NOT WORK. And of course, their return policy is 7 days and it's only to exchange it for a similar item. And the day I finally get to try the games is the 7th day. Do they not test their games before putting them in the case? If I hadn't spent just a combined $20 on the games, I'd be way more upset. Trying to get back into older games and this was not a good start. The other game I purchased from 1Up Games works just fine. Disappointing.

Super friendly. Great selection of games. Bought Pokémon Platinum and Omega Ruby. Both carts are…read morelegit and work perfectly. Amazing service and quality.

Great little shop! Great selection, fair prices. The staff was helpful and nice. Is a little far…read morefor my drive but I can't wait to go to their new location.

this place is pretty based. can find some hidden gems here. good prices and good conversation. cool…read moredude helped me out. fun place.

We visit to rent movies every Monday. The deal is 99 cents! My son, Husband and I have looked…read moreforward to renting movies from Matt for over a year now! There is a Blockbuster vibe complete with candy, popcorn and soda available by checkout. Matt has also been so accommodating to order movies of interest he does not have in stock. He has always been so helpful in finding/suggesting movies. We look forward to renting from. Superstar video!

The Tempe store is my favorite, they always have a good collection of stuff, Mike with the tattoos…read morebehind the counter is super chill, and he runs a dope store he use to run Paradise Valley and he boosted that store, it's one of the coolest game stores around for old or even some new releases it's not like it's all retro they have a fair share of Switch 2 and PS5 stuff too, Giant Bomb for you real gamers of video game stores.

While killing time out and about, we stumbled upon Fallout Games. It has a bit of a pawn-shop vibe,…read morebut in the best way possible--thousands of games neatly separated by system, racks of video game-themed shirts, and massive LEGO bins sold by the pound, with mountains of bricks everywhere. My daughter built her own LEGO minifigure, and when we went to pay, the kind lady behind the counter told us it was on the house. Moments like that remind me how much I appreciate the small things in life.

I usually don't ever make reviews but this has made me so mad at the service here. I was with my…read morefriends and I had to use the restroom and I asked the cashier and he was on his phone and told me there was no bathrooms. I then asked him where the nearest bathroom was and he looked at me and just shrugged at me. Well come to find out my friend also needed to go and he went to the back and saw the public bathroom. Really pissed off how this was handled and I had to walk 2 blocks to find a shop when all along there was a bathroom right there.

I had a higher expectation of video games at a place marked as an arcade. Well, they do have a…read morecouple of stand up games at the front. In the back, on this particular evening, was a gaming competition between a number of probably very good gamers. An announcer calling out the next player and a display of brackets for the competitors. They also have a selection of gaming consoles and a very large selection of game cartridges and CD/DVDs.

Love love love this place. Amazing selection, prices, and service. Max is one of my all time…read morefavorite cashiers too and always makes sure he cleans/rebuffs my PS1 discs thoroughly before selling them to me. Thank you so much for doing this. If you're in town, definitely give this place a stop for your retro gaming needs!

Don't come here to sell or trade your games, I had a friend come in here with an entire box of ps3…read moregames and they literally just told him "nope not today get out" super rude and entitled.

Service is awful every time I shop there, never get greeted. the two ladies in there completely…read moreignore you and continue to just talk amongst themselves. I rather drive all the way to Chandler to purchase items and get customer service.

GameStop sells advertised new Xbox games and instead sends opened clearance items. On new unopened…read moregames, they say they are returnable to stores, but the stores are not able to refund back as items are purchased on PayPal credit. When I went to a local store to get refunded for the new but opened games and the sealed new game, the clerk called the manager, who said OK to issue the refunds on my three items, until the clerk called back and told they were purchased with PayPal credit, for which the returns and refunds were then denied by the manager of the local store. When I called customer service, the agent said the computer was slow and after waiting about ten minutes, he hung up on me.

I bought a Samsung TV on sale (great deal BTW, even better than Costco). When I went to load it to…read moremy SUV it wouldn't fit. I live in Chandler, and this location is a pretty long drive, so the manager Kenny was able to work some magic and get the TV delivered. I'm grateful for the team. My scenario was complicated and they handled it nicely. I hope BestBuy makes it in the cutthroat electronics biz. It was great to walk in and see my model (OLED is so nice) in person - unlike Amazon. Thanks, Kenny et. al.

To start, I would like to spend about $2,000 but Best Buy doesn't seem to want my money? It's not…read moreso much the Superstition Store alone but the BB entire system. They will not talk to anyone. They only give you a Chat-Bot the has 4 questions and no answers! It's a simple little question... "Can I buy online since you do not have what I want in stock, and I would like to Pay at pick-up so I can use my $300.00 credit". But Nooo, Best Buy programmed the bot with a 6 year old mentality. So, SERVICE = None; SELECTION = Plenty; VALUE = Doesn't cost anything as you cannot get it!