What a painful experience.
I went to this store to buy Gran Turismo 7 for my PS5.
They have limited selection of games.
I asked the guy if they had GT7, he wasn't even familiar with the game. It is the most popular and highest-rated driving game for the system. He proceeded to tell me he could give me a quote and said they did not have the title in stock and it wasn't in stock in any of the area's locations. He never gave me the price quote.
Two other people came in while I was there. One was trying to return/exchange a PS5 controller that he bought there 2.5 weeks ago (it didn't work) and the other wanted to buy a PS4 controller. The employee gave them essentially the same spiel. Offered them a used controller because they had no new controllers in stock. He said that everything was tested and worked. He then told them that he could hook them up and test them in the store to prove that they worked. He couldn't get either of the controllers to work and proceeded to hand out excuses. I think they both bought the controllers because he told them that they could bring them back if they didn't work with their console.
I wanted to buy a older, used game. I took the box to the counter and asked to see the disc. They couldn't even find the the disc in their disorganized filing system.
After that, I walked out.
I'm glad I didn't buy it, because they were selling this older game for $17.99 and I can actually buy it for $9.99 on the PlayStation website.
I was actually contemplating buying GME stock. After this experience and the incompetence of their employees, that is not even a consideration. I will not return to a GameStop after this experience.
One positive: Despite their incompetence, the two employees were friendly. read more