Was able to grab a copy of the new Doom game that recently released. This review is mainly for Reggie. I have never heard of a more professional person answer the phone from a Gamestop. He explained the perks and rewards system without being a pushy salesman. Thank you for the pleasant experience! Store was well stocked and clean. Saw a few other customers being helped with the same professionalism. Plenty of parking in the shopping plaza. read more

Gamestop - DOOM The Dark Ages - Videos & Video Game Rental Near Me - Long Beach, California

I haven't been to GameStop in years and I was pretty impressed by the selection of toys, cards and gifts they have now. The workers are nice and it's a perfect to find someone an anime related gift or video game without going to the mall. They even offer a service to grade your trading cards by PSA. read more

Gamestop - Videos & Video Game Rental Near Me - Long Beach, California

See all

Twice now, I have ordered something for pickup and when I went to pick it up they lied and said it was sold out. Call me a former shareholder, because I literally just sold all 400 of my GameStop shares, thanks to the Ximeno Ave GameStop in Long Beach. Peace yall! read more

I bought a used call of duty game from here. Works perfect and the guy who rang me up was very nice. read more

Gamestop - Game - Videos & Video Game Rental Near Me - Long Beach, California

Amazing customer service, Patrick was very kind and eager to help me on the phone and informed me of other locations that had what i was looking for read more

This place might be one of the last good gamestops left. I was really surprised how well stocked this place was. Most gamestops nowadays don't have as much stuff at this place does. The staff were super nice as well, not the usual stuck up staff. read more

There store associate at this location named Patrick was very rude and unprofessional probably the worst customer service I've ever gotten.

GameStop return policy is ridiculous. We don't return opened items. Does that make sense? The only scenario I can think of where you would want to return something unopened is a gift. I bought a pair of pulse wireless earbuds and they are garbage. They disconnect constantly and apparently it's a known issue. The way I see it, GameStop is knowingly selling a defective product so it is their fault as it is Sony. kind of amazes me that GameStop is even still in business. They don't sell anything you can't get from Amazon read more

The service is amazing and they can answer any questions you have about any video game or system. They have a huge amount of games to choose from including pre owned games that are amazing value and you have 7 days to return any pre owned game if you do not like it. This location in specific has been here for a very long time and in my opinion is a staple here in Long Beach. Me and many of my friends have been coming here for 15 + years. read more

If possible, I would recommend buying your gaming systems at a Best Buy or someplace that offers bags for the things that you buy. I bought a Nintendo switch and I asked for a bag because it was raining and I did not want the gaming system to get wet and they told me that they do not give bags because they don't sell food. The guy helping me, then proceeded to recommend Ross to purchase a tote bag. That is a literally the most ridiculous thing I have ever heard and I can only assume that GameStop does not offer bags because they don't want to pay the extra price of purchasing them. It may seem simple, but like I said bags serve a purpose--to help the customer. And they seem like they're only looking to help themselves by not offering a service that would probably literally cost them an extra $.25 per customer. Ridiculous. read more

The closest GameStop that is currently located next to me. The manager here is super friendly and helpful. Nothing really stands out from the GameStop to the next. Other than if I reserve a game online, they usually fill that order fairly quickly so that I'm not waiting around or having to call back in read more

WOULD NOT RECOMMEND THIS LOCATION. I was trying to sell my Xbox Series S and the gentleman who helped me told me that it wouldn't show up when he plugged it into the monitor even though it was just working 10 minutes before when I unplugged it from my Tv at home. He would not try a different monitor or any of the other solutions that I offered to him and was honestly extremely rude and passive aggressive towards me. I feel I was racially profiled being as how I am a large young black male and believe he would have treated me differently had I been a petite young white woman or white male. I just feel he would have been more eggar to help find a solution rather than brush me off and basically say good luck sorry but we can't help you at this establishment. *****Update: Went home and it worked perfectly fine with no issues at all. At this point I feel like this gentleman is messing with me or had some grudge or reason to not want to do business with me because I can't see any other reason why the console would work when plugged into my home Tv but not work using GameStops monitor unless he did something to the monitor. I tried 2 different HDMI cables at home and both worked fine with no issues and the picture came up almost immediately. I am now on my way back to GameStop to try again and if the issue persists I'm going to ask to speak to a manager because this is ridiculous. read more

So this review is coming from another perspective rather than the customers only point of view as I used to work for GameStop for 4 years a long time ago. I have worked at two locations (the Los Coyotes Diagonal one and this one), but have also helped out at the Carson location. I must say, of all GameStops, this store is by far my favorite. I am not sure if Mike still manages this location, but if he does, this review is largely due to him. Not only is he an incredibly nice, friendly, honest, and helpful employee to seek advice from as a customer, but he was also the most amazing Manager to work for. Please go to him with any of your gaming needs because he will tell you truthful opinions. Other than that, this store does get busy but I think they handle it well! I would recommend this store to any fellow gamer! :) read more

Every time I come here Mike is always there and he is super helpful. He is knowledgeable with most games, and answers all your questions. I've come here for a few midnight releases, and although it's a small store it can get a bit crowded. But all the employees seem to work pretty fast during it so it's not a big deal. I really only come here to either pre order or pick up my pre order but each time I go I run into Mike is super helpful. Also this GameStop has a few figurines that I've never seen. Such as the kingdom hearts figures. Which I'm very tempted to buy each time because I've grown impatient waiting for kingdom hearts 3 lol. This GameStop is worth checking out I have not had any bad experiences here. read more

I been shopping at game stop a long time but I just had something really messed up with my account happen. I had to call customer service and put in a request. Seriously mismanagement of my account, personal information and finances. I'm hoping that GameStop customer service is able to compensate me for the mistake that happened on their end that Included talking a grandparent into paying for someone else's power up reward account that somehow got affiliated with mine. If anyone from GameStop reads this. Reply to this review, we'll work this out and I will gladly delete my review. I'm a long time very respectful customer but peoples personal accounts aren't to be messed up and grandparents that don't have know what's goin on shouldn't be taken advantage of. read more

This is probably a biased review because I used to work there for 3 years back in my college day, but honestly, this is my favorite Gamestop to make my purchases. Mike is an awesome store manager and always goes above & beyond with his customer service. He is always honest and wants what is best for the customers. This location is rather small compared to many other stores, but is jam packed with games and merchandise! read more

Dear fellow gamers, Of all the Gmaestop locations I have had the pleasure of visiting over years this very location has definitely been my most memorable experience. The sole reason my visit was superb was due to how incredibly kind and friendly Shawn was during my visit. Shawn definitely went above and beyond the call of duty to assist me in my problem. So much so that I decided I write my very first Yelp review because of this experience! read more

My husband and I had to return a used game that didn't work back to this location and when we asked Timothy for a recommendation for a game he gave us a great one! He also was following all the covid safe procedures. He gave us great advice on a few other games as well. I went home and LOVED The game. I wouldn't have picked it out myself so I'm so glad he looked up and recommended it. I think it's my favorite game now! Thanks Timothy! You made our Saturday. read more

Fantastic location! Especially due to Shawn! I was coming into GameStop to trade in some old systems, old IPhones, 3ds games and PS4 games and Shawn absolutely exceeded my expectations on my visit! Shawn was very professional, knowledgeable, and funny! He was the only person working today but made sure to give me his undivided attention and was very polite and helpful. He helped me with all my trade ins and even recommended some sweet new games that I hadn't played yet! I had a fantastic experience and it's all thanks to Shawn! Definitely gonna be coming back to this location, even though it's a little out of my way. Keep up the good work Shawn and thanks again for the great customer service! read more

Bad experience, I purchased a game and 2 gift cards when I got home I then open the game and the disc was not inside. I then called them and told them that they forgot my game and the guy laughed and said my bad dude. I then told him that it's out of my way to go back and get the game. I don't live in the area that I bought the game I then asked him if I can go to another GameStop to get it. He then told me no it has to be that GameStop. I told him that don't live over there. He then said well that's all I can do. I found this extremely unprofessional. I would stay away from these guys if I was you. read more

Gamestop - Videos & Video Game Rental Near Me - Long Beach, California

THE GOOD - Customer service is good at this Gamestop location. I've never had a bad customer/employee interaction here. Perhaps this is true because I love games and the employees do, too. - The game selection is as it is expected to be at any Gamestop location. - Midnight release events are fun here. One can tell that some effort was put into the events however small these events may be. - I will always remember this location for it is where I picked up my copy of Battlefield 3 during a midnight release event. It was fun. THE BAD - I always feel financially cheated whenever I trade things in at a Gamestop. You can't blame that on the staff. THE UGLY - Gamestops are usually small and this location is no exception. I suppose it doesn't truly matter in the end. read more

This store has some of my favorite switch video games like dragon ball xenoverse ll and assassins creed lll

I can't say enough about this store. When all my friends were going everywhere to find games this store had it all. I was immediately helped (and while my kids know these games I don't so I needed all the help I could get!). Shawn checked me out and he was super helpful. I ended up getting a virtual code for a popular game and I lost the receipt!?! I went in any they were able to pull the code from my son's account saving me $65.00! Highly suggest to keep the pro account active!!! Would not be hesitant to suggest this store if anyone is looking for video games, I won't be going any where else!!! Also I suggest if you're getting a Game code on a receipt, take a picture of it right away with your phone so you have it no matter what. read more

Super slow service. Seems like each checkout takes 5-10 minutes minimum. Friendly but too slow

Reggie was an absolute delight to work with! Quick,efficient, and friendly super great guy.

Let me start off by saying Patrick M. is just amazing!! I accidentally bought the wrong game from the spring location and the staff were total jerks about refunding me. Even though I had realized just minutes after I had bought it. The wrapping was still intact and everything. They didn't want to give me the time of day because it was slightly inconvenient. So my husband called this location and explained the situation. Patrick was so empathetic and patient. He really went out of his way to help us. He called two different stores and played middle man. He went out of his was to ensure the spring location would issue a refund and the 5th street location would hold a game until I arrived to pick it up. He was so nice about all of it. I could not be happier. This guy deserves a raise or something. He is the epitome of GREAT customer service. I will definitely be coming to him for all of our gaming needs. Thank you SO MUCH Patrick!! read more

I always wonder why dudes that are such good salesmen work at places like Gamestop. The way this guy was wheeling and dealing and talking about memberships and preorders and free extra features, you'd think he was selling me the special undercoating on a Buick. Still, I know it's a chain, but they have a good stock of all the games you need and give special offers on trade ins from time to time. What's most surprising is the service, these dudes know their games. So much so that they'll make you feel like a dork for NOT knowing them. read more

Mike is the best GameStop employee I have ever met. You can tell he really takes pride in his work and is very empathetic to the customer. Even when it's swamped in their you can see him take phone calls and assist several different people within minutes. Whether it's pre ordering or tracking something down at another store always great service. Thanks! read more

Dang these kids know everything! And I swear to you, they have played every game known to man! Ya, I used to make fun of them a loooonng time ago for being nerds, dorks, what have you, but now that I'm a game-aholic, I better keep my mouth shut! They are very knowledgeable about their games, and they will give you their honest opinion. read more

My home store for buying all my video games! The manager Mike is one of the nicest guys you will ever meet, and super knowledgable. The staff who have been at the store have varied over time but most are friendly and helpful and are down to geek out with you and discuss the latest greatest and the greatest flops. Great selection of games, and if you want something they don't have they can order it for you-no shipping fee! Even if I don't have a game in mind I will rummage through the bargain displays, I've gotten some pretty sweet older games for $5! read more

Whenever I go into a Gamestop I always feel like I'm going to be cheated out of money through their terrible trade-in rates or their pre owned prices. And to be honest that's always the case, but the employees can't help it but that is what makes this Gamestop so much better than the rest; customer service. The staff are extremely helpful and very inviting. I've seen customers like parents who are inexperienced with video game lingo to fanatics who love their games but they are always helped by the employees and seem actually happy when leaving the store. By far, the only reason why I come back into this store is because of the friendly staff that keep me informed when I should make my purchases of the video games that I'm interested in. The personal care makes all of the difference. read more

Dropped by this Gamestop because I saw a prestige by the name. I've had crazy issues with refurbished controllers being grimy, broken, or non responsive (Xbox1x) the location on Lakewood blvd in downey gave a defective controller and joked about the visible issues (scrapes and cheeto dust). 3 Gamestops later and I find Shawn at this prestiged location. He was very knowledgeable and helpful with working out the best way to get a functional AND clean new controller. Thanks! read more

I worked at gamestop for 5 years. (ASM) I walked in the store to return something. I'm not going to name any specific employees for their privacy reasons. I was next in line and one of the employees who was ringing left the counter right after they helped the customer before me. They then walked around me to start doing go backs! Didn't even greet me or make eye contact. I didn't wait THAT long, but really? Doing go backs while there's a customer standing there waiting? Yikes. read more

I've literally have been trying to call this store for the entire day since 10 am. It is not 6:20. And each time they're store associates are too busy to answer a simple phone call. read more

I had originally ordered an Xbox Elite 2 controller on from their website and when it arrived a week later, it was defective. After a few days I called this location asking if I could exchange it for the same item, but the sales associate said they didn't have it in stock - one would be arriving soon and he could contact me when it arrived. He took my information down and I then waiting for the call. Two weeks went by, so I decided to follow up and see when it would be arriving. When I called, they said they didn't have an estimated date. Upon deliberating for a couple of days, I decided I didn't want to keep waiting to exchange a controller that they still didn't have in stock, for one that I was already skeptical about the build quality. I called up and asked if I could bring it to the store for a refund or exchange it for something else that was in stock, and that's when I met Robbie, the AGM. He told me it was there policy not to exchange for a different product if it's defective, and I explained that I'd been waiting and that I didn't want to get a new controller and have the same thing happen - he said bring it down and he's see what he could do. When I arrived at the store, he looked up my order and said that it was over 30 days since I ordered it - I explained that it was under 30 days since I received it, and that I had called multiple weeks ago about the issue and was awaiting their response. He tells me he will "make an exception this time" if I want to pick out other items for an exchange. I pick out an Xbox headset and notice that they don't have any new games, I ask Robbie why all of the games they have are used and he points and says, "those are the new games"...I kid you not, he was pointing to a tiny selection of literally ten games. I grab one of those 10, COD:MW, and bring that and the headset up - he says "we are out of that headset". I ask him which headsets he has of the 20 or so boxes on the wall. He tells me none, that he can't take them down because of "visual merchandising". He also tells me that they are out of COD:MW....one of TEN new games that he said they had in stock. At this point I can't fathom how they are even around when they don't have any product to sell. After arguing with him and asking him to explain to me how I am supposed to spend the controller balance, he finally gives me a gift card refund. So I go home to order some stuff online and they're out of stock on most things - typical games that are in stock everywhere else. I used to buy games from GameStop exclusively when I was younger - it's unfortunate how it's changed. No common sense policies and a facade of empty boxes. When there are so many facets for purchases, you need to be reasonable in order to stay relevant and retain clientele. read more

I don't buy games as much as I'd like to but when I do, I go here. There's usually always a line but it goes by pretty quickly. The employees are always able to give recommendations and they never give me dirty looks whenever I go in to get Pokemon event cards without buying anything. I like that you get to return accessories for a full refund if it doesn't work out for what you're trying to do. Luckily, I didn't have to return my dorky PS3 controller because it works on MMOs without issues. This Gamestop is also at a really convenient location, surrounded by various fast food chains, coffee shops, Chase bank and grocery stores. read more

Gamestop - Works for Final Fantasy 14! - Videos & Video Game Rental Near Me - Long Beach, California

See all

This is my 1st GameStop choice, followed by the one on spring and Los coyotes. They're always super chill here, and they don't badger you about extra products also any preorders they recommend usually coincide with what I'm purchasing unlike 5th street.... stay away from 5th street "do you want to preorder (insert generic trash game that doesn't invoke my genre here) your a guy and guys like this" lol but yeah traffic circle is great go here! read more

Michael gave me excellent service and provided me with beneficial information that helped me save money after pre-ordering Pokemon Snap (and applies to any New Game purchases)! Will definitely be coming back to this location because of the terrific customer service experience Michael provided!! read more

Daniel went out of his way to help me purchase a game that was hard to find. He also suggested a multiplayer game I could use with an SO that came in handy. This type of employee is what makes a game store better than an online experience. read more

A couple of updates. First, I decided to call Sony directly, and they offered to replace the unit at no charge. Fantastic customer service right from the original call. Second, I received a call from Gamestop corporate today and they said they'd handle it, even offering to send out the replacement unit before I had an opportunity to package up and send the broken one. I have to admit, that as much as I am annoyed at my original contact with Gamestop (who doesn't understand the difference between a return and an exchange anyway?), the escalation of the issue and the additional effort of management warrant positive comment. I'll post when all is said and done, but it looks like they're turning the ship around, and that's all that matters in the end. read more