Walked in a few minutes before closing and Eos stayed open to help us get some preorders in! Amazing customer service and has a great attitude !! read more

Terrible experience, purchased a controller, sold as new but after I got charged I got handed an open box, told the cashier he said it's new it'll be fine, I try to exchange the controller do to being defective, analog stick drifting, I got exchange refuse by Ken, call their support, contacted number for customer service to report the issues, they couldn't do anything apparently the controller didn't appear on the receipt, when I literally got a physical copy, in the end No help, no exchange, this is why you loose customer, and why it's going down, selling defective product that the won't exchange, never coming back to GameStop, if I could give 0 stars I would, their is No CUSTOMER SERVICE, they rather loose customers of years, then do an exchange, not like returns anything read more

Absolutely horrible experience. I don't know much about video games, which is exactly why I relied on the so-called "experts" working at this GameStop. Before purchasing the game, I specifically asked if it would be compatible. I actually asked twice just to make sure there wasn't a mistake, and both times I was reassured that it would work. We get home and, sure enough, it's not compatible. This review has absolutely nothing to do with the $7 I spent. It's about how the situation was handled afterward. I called and spoke with the manager, Ken, who told me there was "nothing they could do" other than refund the $7. At that point, I'd probably spend more in gas driving back to the store than the refund itself. If I ever even got around to returning it. Mistakes happen. I completely understand that. But when an employee gives a customer incorrect information twice just to make a sale and a tally mark for his "games sold" and that information directly leads to a purchase, I expect management to take some ownership and make a reasonable effort to make things right. The disappointing part wasn't buying a $7 game that didn't work. It was realizing that making the sale seemed more important than giving the customer accurate information, and afterward, doing the absolute bare minimum was considered good enough. Customer service isn't about never making mistakes. It's about how you handle them when you do. And this store and manager Ken makes the whole company look bad. I will be following up soon. read more

Gamestop - Videos & Video Game Rental Near Me - Hollywood, California

Was explicitly lied to and told that I would be able to use a relatives account for a pre order, and would be able to cancel at any time. Went in this morning @ 11am to cancel, and the person working was insanely rude and inattentive. After 10 minutes of ignoring me and other customers, he told me that I could not cancel it, and there's nothing he could do-- even laughing when confronted with the info that I was misinformed by the staff at this location. He verbatim said, "I'm sorry, that sucks, but I can't cancel someone else's preorder" as if I was stupid or making up the pre-order when I had a receipt in hand. Horrible customer service, having grown up with the store, I can say after today I am never going to GameStop again. Going to have my relative go online and cancel the pro membership, as I cannot do business with companies that so flagrantly treat their clients poorly and lie to get business. Also cannot emphasize how sassy and extra the employee was at this location. read more

Man Showed up at 7:30 rushing to get here skipped wilshire heading to the valley , store hours in the window and on google say 8:00 pm, Can see the gentleman helping customers still , Mind you I rushed her to get my daughters brother something small like. A gift card for his birthday ( was going to be in and out) , attendant lies and says they have construction so he's closing early...... who's doing construction at 8pm bucko , theyre not paying any construction workers night shift pay for gamestop.. will never be supporting gamestop was A member all my childhood but Gamestop employees alone have tarnished the experience of buying from their store. read more

I ordered for pickup online and said ready by 12, and that my item was in stock. the next day it was past 12 and it was canceled. I also called multiple times and no answer. Very disappointed read more

EOS helped me out today. He was amazing while assisting me and also greeting and helping other customers at the same time. Do whatever you can do retain him. read more

Best GameStop Experience Ever! I had an amazing experience at GameStop thanks to an incredible employee named EOS. He helped me with a trade-in for my Switch Lite and assisted with PSA grading, and he truly went above and beyond throughout the whole process. EOS was extremely detail-oriented, thorough, and knowledgeable, making everything smooth and stress-free. I also noticed him taking the time to train another employee while still helping multiple customers--never rushing, always patient, and still keeping the vibe super friendly. He greeted everyone who walked in and created such a positive atmosphere. Honestly, this was the best GameStop experience I've ever had, all because of his outstanding service. Huge shoutout to EOS--GameStop is lucky to have him! read more

Called ahead of time that I wanted to do a ps5 trade in and I believe "Lan" answered the phone since he sounded like the person I spoke to in person later, I asked what I needed to bring he did not state I had to bring ID so I wasted an hour drive, after I bring ID I get quoted a less price because of stick drift despite already getting quoted a higher price. He did not even taken into account that I had already wasted an hour of driving from his negligence of not telling me I needed to bring ID and then I get quoted a less price. So insane. I'm glad he at least tried to give me a higher price but he should've honored the quote I was already given since he had already wasted an hour of my time! read more

This GameStop is terrible. I traded in a controller and the worker claimed it had stick drift when it literally didn't. Also, I had insurance on it too and yet the value came out to $9.... Tf.... This is for a PS5 controller too. I will never trade in anything here again. They find every excuse to give you absolutely nothing. You'll make more money selling locally. Anyways I never saw this worker again. Go to the one in Culver City read more

Solid game stop with solid service. The layout is wide though it can get a tad congested near checkout as they don't have a clear path (like every location) for a line. Stopped in to browse deals and upcoming games... Was pretty cool to see a lot of collectibles alongside the register wall toward the back of the store including some power rangers, marvel, dc and anime related memorable. A variety of shirts and clothing on sale and okay items in clearance. The parking is shared with a few neighboring business and the rates are competitive especially if you're a member. Not great for trade-in/resale deals, though if you're just trying to get rid of old games or equipments they take a large variety of items regardless of condition unless severely used or heavy scratches/damage. Located adjacent from Target next to WSS Shoes off Sunset and Western. read more

Gamestop - Videos & Video Game Rental Near Me - Hollywood, California

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Went in to exchange some games and buy ten Switch 2s for a toy drive. Employee was with another customer at the counter for 10 mins. Employee never even made eye contact as I stood there waiting. Person has zero customer service skills. No wonder brick and mortar is dead. read more

This was a great location, and one of the few GameStops in the area that accepts trade-ins btw. Eos helped us, they were incredibly nice, conversational and just so helpful and quick. Would totally come back just to talk with Eos again, and I love my new console!! read more

These guys try to blatantly scam you then give you a blank stare like they're stupid. I haven't been to a GameStop in years and it'll stay that way after seeing how they operate. They have the business practices of a shady flea market. Save yourself the headache and buy it from Amazon. You'll get it delivered to your door dramafree so you don't have to deal with this gutter behavior. read more

Dude who rang me up was pretty vile. Hard pushed whatever membership they offer on me, I had to tell him no 4 times. Then he automatically applied some scammy "warranty" on my game to my charge. I had to specifically ask him to take it off. Probably the grossest interaction I've ever had with a retail employee read more

Had an awful experience at this GameStop on the evening of 2/25/25. The employee who helped me had dark hair and wore a lot of makeup--she was rude and kept arguing with me instead of actually assisting. I ended up walking across the street to Target just to get what I needed. Unbelievable. Definitely won't be coming back to this location. read more

This store does not answer the phone at all for customers or its workers. They have the phone turned off or on low volume and can't multi task. read more

This GameStop had the best accessories for my PlayStation 5 console. From this special leather that better protects my controller from sweat, to thumb stick protection for better reach, there was even a special chip that can add more storage for my PS5 games and apps! I'm glad to see that GameStop still has the best items to gain here, next to the best games as well. read more

This place is a freaking nightmare! I tried to turn in two X-boxes for a PlayStation five. There are only two GameStop locations in Los Angeles that allow you to turn in consoles and this location is closer to me so I went here to try to do it and I had to come back four days in a row in order to make the transition occur! First time I came, I arrived what I thought was an hour before closing, but because they have the wrong closing time posted on YELP I only got there a few minutes before closing time - so their first mistake is that they have the wrong closing time posted on YELP. It is actually an hour earlier than what is posted FYI!! So I get there a few minutes before closing and they tell me that they only do console turn ins when there is at least 30 minutes left before closing time because it takes some time for them to inspect the console and do the transaction and they are not allowed to work overtime so they would only do the turn in if I came back the next day with at least 30 minutes before closing which I learned was an hour earlier than what it says on yelp. So I came back the next day and I tried AGAIN to turn it in and this time they tell me that they can't do it bc I have to update my console since their internet is supposedly too slow they can't do it and you can't turn it in unless you update the software to the most recent version available. So my second attempt failed. I went home and updated the software easy as pie. Then I went back a third day, this time I tried AGAIN to turn in my Xbox X (which is the newest and most expensive version of the console). I just got the console a couple months prior and it was almost brand new, barely used. The listing price is around $500 and the turn in value listed online is around $450; however they wanted to only give me $250 Instead because it wasn't cleaned perfectly. They told me that I had to open up the console and clean it out perfectly so that all that they had to do is put it in a box and sell it and that the only way that I could get the full $450 value to turn it in is if I took it home and cleaned it. Mind you no one told me anything about this on day one or day two. And nothing about this is Online anywhere to be found so the only way that you can learn that you have to clean it first in order to get full value is to go into the brick and mortar store and for them to tell you themselves, which is what happened to me on day three. You can only imagine how angry I was at this point because I do not drive, so I had to pay for an Uber there and back each time I went to the store. So after day three, I went home and cleaned that Xbox with a toothbrush the very best I could Following a YouTube video and finally when I went back on day four I tried AGAIN to turn in the Xboxes for a new PlayStation 5 was I was finally able to complete the transaction. but at that point, you can only imagine how frustrated I was at the staff that worked at the store because they are not only rude and incompetent, but they're just plain buttheads. I am so so so incredibly happy that most transactions for gaming can be completed online because I don't think I will ever step foot inside a brick and mortar GameStop ever again after the experience!!!! read more

We went out of our way to pick something up from this store -- and the headache of LA traffic was well worth it. Not often these days, do you see the kind of customer service that I had today, but it was way more than I could have expected from them. Eos was super friendly and helpful and their coworker (sorry buddy, I didn't catch your name) was full of kindness. Eos answered a bazillion questions from a Mom that is not a gamer, and brought our son so much happiness...It was such a postiive experience, I would go out of my way to go back to this one. read more

They add a warranty to yer purchase making you charge more money and they won't take it off and they'll just add it I noticed that after I went to the store and then picked up the same game at a different store the other day because I went to the store looked at the game, got the price and then went to a different GameStop and got a different price and it was lower price by a lot and then I went back to the store and checked the price and it was higher and then I charged my card that I knew was gonna decline and looked at the receipt and it said warranty was added read more

This game stop is horrible. Waited in line based off the amount of product they said they had, and they didn't end of having that product. They lied. read more

Jackie provided top tier service while honoring my 2 yr protection plan. She even went out her way to make an exception and allow me to choose a different color pS5 controller while her co worker initially opposed. read more

Maxine was amazing and so helpful and hooked us up with some amazing retro finds we hadn't come in for after we talked a bit about our interests! Called ahead to make sure the master sword proplica was in stock and had no issue picking it up! read more

new month calling and the phone isn't even on the hook these guys go to work and legit unplug the phone it's crazy how corporate hasn't done anything, for those physically disabled driving to the store isn't the quickest or easiest option. You guys have a phone for a reason answer it. read more

Wish I could give zero stars. This location is a joke. Worker can't find items that say they are in stock. Value is zero.

Terrible policies Returned game that was cracked Since it was purchased over a week they would not accept return or replacement Very unfair to my little grandson who saved up to get this. Not fair read more

Smh very disappointed, came to this GameStop as yelp says it's open and it isn't, I come from Burbank to hear for this smh :( read more

Gamestop - It says that the game stop is open at 11am on sundays and it's not - Videos & Video Game Rental Near Me - Hollywood, California

They never have the games I'm looking for. And one of the employees is rude and dishonest!

I have been a loyal customer of this specific Gamestop location since it opened. For years I have purchased, traded, pre-ordered and sold at this Gamestop. As far back as I can remember, this was the spot that my friends and I would make countless stops at. Browsing through the great selection of used games, preordering new ones and impatiently waiting for what next-gen had to offer. I remember the long lines for the midnight launch of GTA5, Red Dead, Skyrim and the PS4. Those were some of the most unforgettable game related experiences I ever had. I was there when the ps4 launched, I'll be there when the ps5 launches and the ps6,7,8,9......you get the idea. But what keeps me coming back to this location is the staff. The staff always makes each experience great, easy and super satisfying. They are more like friends than strangers. Carlos however is the one that stands out the most. He is always on top of everything, knows exactly what to recommend and is one of the most down to earth nicest guys. Im glad to call this place a home away from home, because thats what Carlos and the team make it feel like every time I walk through that glass door. See y'all soon! -Robert read more

So...I never do yelp reviews. I just don't get angry enough. And I LOVE Gamestop for collectibles! I frequent the Koreatown one all the time, and it's always a great experience. Sunset and Andrews...not so much. The online pick-up-in-store function was down on the Gamestop website. I called around, and eventually learned that this particular store had the item I was looking for. So, I called. This was on my lunch break, at around 1. I asked if they could put the item aside for the day, since I'd be coming after work. The cashier told me No, they can't, because they only put items aside like that for online holds. I told the cashier that the online system was down. I was calling precisely because I couldn't do an online hold. He told me, I kid you not, that they needed to keep the item aside in case someone "figures out how to get it to work". I called at five, when I was off work, to see if the item was still around. (Because yeah, that first call was awful, but I still wanted that item.) The same cashier answered. He said he held the item aside for two hours, and made it sound like it was a massive favor. (Thank you for putting the item aside from 1 to 3, when I said I couldn't get there until around 5. GREAT customer service, dude.) I asked if he could put the item aside once more, since I was literally driving over right then. He told me that he had to put the item back on the shelf, but if I hurried, I might find it before another customer snatched it up. I hung up. When people say that Gamestop deserves to go under, they're talking about stores like this one. read more

Best GameStop in Los Angeles, thanks to an amazing staff! I've included a picture of their current operating hours. Love your store! read more

Gamestop - Operating hours - Videos & Video Game Rental Near Me - Hollywood, California

Horrible customer service, horrible staff. They don't even pick up the phone LMAO. Before I got there I called at least 5 times. NO ANSWER LOL I show up, store ain't even full. They didn't have the item i wanted. Then guess what??? THE PHONE RINGS AND THEY DONT EVEN ANSWER IT . I didn't even say anything I just left. I highly don't recommend this location. read more

GameStop never tells you that only some of their locations can trade in consoles. Pretty annoying to drive all the way over there only to be told there's nothing they can do. read more

I was able to call ahead to see if a particular game was in stock like I have always done in the past. The representative Jessie was able to find me a copy and place it to the side for only a very short time until I arrived. I happen to live less than 5 minutes away and because he remembered who I was he helped my daughter and I complete our transaction. I love the service and all of the staff who work here (shout out to Carlos and Juan). It is always an enjoyable experience whether I'm just browsing or there for a purchase. This is definitely my favorite go to store for games and collectibles! read more

Good experiences buying from here, but had my first return and it went horribly. Had a receipt and an unopened product and they would only purchase it back as a used product at 50% discount. Packaging was pristine and sealed. Unfortunately I can't do business here again. read more

I am extremely upset right now. I purchased a pre-owned copy of Assassin's Creed Origins from the Sunset location in Los Angeles. At no point did the representative let me know that any additional DLC that is included with the game packaging may have already been used and there is no recourse to get it. When I buy a game, I assume that I'm buying the entire game, which includes whatever is in the packaging or originally came with the game. If I had known that I wouldn't be getting the entire game, I probably would have chosen to make the purchase directly through the Playstation Network or Ubisoft. When I couldn't redeem the code for DLC, I reached out to Sony and they told me I should call GameStop directly. When I tried to do that, I had to call four different stores before anyone picked up. When someone did answer the phone, they were very condescending about selling me the game (Jesse at the Sunset location) and said that someone should have informed me that there was no guarantee that I would receive the DLC with a pre-owned copy and that they didn't make new copies anymore. Thanks to that omission, I'm not getting the full range of content that should be available to me as someone who purchased this game. I am a loyal and longstanding customer of GameStop and am extremely disappointed at the decline in customer service I have been experiencing from your stores in recent years. read more

Went in yesterday and the guy working had alot attitude. My boyfriend and I asked him simple questions and he had some smart ass answers. Maybe he was stressed out about being alone, I dont know but its no reason to be rude to customers trying to buy and who have questions about the items the store sells. read more

Really bad customer service. I had the curly haired guy he was rude and seemed clueless. I ended up getting my stuff but I don't like going to places when people are not working in a good mood. read more

No one answers the phone at this location. I tried calling ahead twice to see if the item I was looking for was in stock. No one answered. I ended up going to the store in person to see if they had it and sure enough they did not. To be clear, my complaint is not that they were out of stock. It just after the holidays so that's to be expected sometimes but the issue here is that I could've been saved the trip if someone had just picked up the phone. While I was there in person I heard the phone ring 2 separate times and none of the associates answered. The store had about 10 customers in it and the associates were helping some of them but that's no excuse to not answer the phone. I've worked retail. You need to be able to multitask. I hardly ever go to GameStops because I typically buy everything online. This experience is exactly why. Brick and mortar shops need to step it up to compete with online retailers and this GameStop epically failed to do so. I will absolutely never go back. read more