My Event was at the end of August 2024. Highly recommend this family business…read more Service: Communicative attentiveness, availability was great. The game coaches were excellent and their professionalism, service and cleanliness were top notch. Guests absolutely loved the snow cone machine (8 flavors) and were served by the game truck team. They provided about 8 chairs for exterior gaming. On a hot day, I suggest putting up canopies for the "extras" you may order from them, plus guests (parents) who might want to hang near the truck. GameTruck: The truck/trailer needs at least 3 car lengths of space in front of a residence. Game selection was excellent across all platforms and satisfied 6yo - 14yo players. Cool mood-setting RGB lighting in the interior. Clean and excellent condition physical space and hardware. Mixed feedback from guests about the A/C but my b-day boy said he was perfectly cool. Service Acquisition: Business was conducted 100% over the phone. Told owner that my discovery and background knowledge was via Yelp. As such, service area limitation premiums $$ and travel fees were not referenced nor communicated in the procurement conversation. The business educated me about them after invoice was provided. Please ask for the distances as they differed - at the time - from the website I was told about on payment day (event day).

Rented the gamer truck for my son's 9th bday and it was a hit! It was way bigger than I thought it…read morewould be and so comfy and spacious inside that this comfortably accommodated about a 20 kids room it's room to spare. The inside was nice and cool on a hot day, and the outside had shades that made it easy to play and view the screens too. The set up and service was top notch. Staff was super professional. And cost wise it's about what you'd pay for any bday bash service like Lazer tag, petting zoo, etc. highly recommend!

This place has a really vast selection it's pretty much a warehouse for video games and the like!…read moreIt's pretty organized and they even have these handy lists that are updated with prices for games, accessories , etc for each console... whether it's GBS, PlayStation, Xbox, Nintendo... they have so much in store! Lots of new gear too posted on their IG when they get it. Talked to a couple people there too who were pretty friendly and helpful in answering our questions. Everyone working here was always offering to help answer any questions which is nice. Very approachable. They also list the prices at which they buy too which is nice. I will be coming back here for my video game needs !

Absolutely AWFUL customer service…read more I stopped by Game Dude around 6:40 PM because I wanted to sell some games. The first employee immediately looked at me, and with a pretty obvious attitude said, "We only buy games before 6:30." Okay... how exactly was I supposed to know that? There was no prior reason for me to know their cutoff time, and it could have easily been communicated in a much more professional and respectful way. I decided not to make a big deal out of it and figured I'd browse the store and maybe buy something instead. Another employee asked if I needed help, and I told him I was just browsing. A little later, I asked him about some of the games on the wall and whether they were used. He said yes. I then asked what the games typically cost, expecting a simple answer from someone who works there. Instead, I was told, "You can just go check the sheet on the side to see what the games are worth." Seriously? I'm a customer asking a basic question about your store's inventory and pricing. I shouldn't have to feel like I'm bothering employees by asking for information. There's a huge difference between being busy and simply having poor customer service. It's absolutely no one's fault that most of you are virgins. Anywho, I walked in willing to sell some games and potentially spend money, and I walked out thinking, I'll take my business somewhere else. The video game selection may be decent, but customer service matters. If this is how customers are treated when they walk through the door, I can't recommend this place. Don't waste your time with these jerkoffs.

Responsive and fair prices. The shop on Vanowen has easy access to the store. Took in a handheld…read moregame console for fixing. Happy with results.

Brought my own part for my daughter's Nintendo 3DS top screen replacement. He provided his…read moredisclaimer and proceeded with repair. Next day it was fixed and works great.

I called to check inventory on an item and they were very helpful and finding the Funko Pop I was…read morelooking for. They even held it for me until I arrived. They tried to sell me their annual membership but I declined. Came on a Black Friday and found their funko pop for only $10, usually $14.99. Nice and friendly staff.

Called 20x, 15x back to back and 5x an hour later. Lost my business. Was coming in to buy a ps5…read more Terrible customer service. Seems like this is a theme for this location.

This placing is truly amazing walking in you feel like a kid again! The staff and service is…read moreamazing! I brought my video game collection to sell, I was taken cared of quick and I even purchased some cool stuff! Would highly recommend this place!

Damn.. didn't think I'd have to do this. Ive given this place so much business over the past couple…read moremonths and the amount of money I've spent here at their store and their vendors is crazy and even referred a bunch of people here too. I guess one of the down sides is I just trust this place too much with their cards out on display no signs of LP, MP, or HP. Picked out a bunch of single cards & I noticed after the purchase, as I'm putting the cards in the top loaders, that one card was severely damaged in the back and top corner bent like a mf. 30 dollar card nothing crazy. I just simply asked if I can just get another 30 dollar card. Nope I couldn't do that. Keep in mind I haven't even left the store yet. The only thing they can do is give me 22 dollars cash. Like 8 dollars is not a big deal but it's the principle.. on top of that I went there on my lunch break had 1 hour, spent my entire hour there. First person to walk in and everyone that came in after me got the help they needed first after asking nicely if I can get some cards, I was the last one out. This experience left a very bad taste in my mouth and I'm writing this hoping others don't receive the same treatment. Probably won't come back Paper Hero Games on Burbank, friendly staff. GREAT prices.

Heartbroken it's Gone!! Was nearby & wanted to check in only to find the signage has been removed &…read morethe space is empty. So sad.

Vinny treated my son and I with respect and felt the need to share! We appreciate you! Thank youread more

Kent and Ryan at Game Doc have been helping me move, restore and care for my pinball machines for 6…read moreyears. They are fantastic. These guys really care about the games and it shows in their knowledge. If you've got it they've worked on it. Cannot say enough about how happy I am with their services. Recently moved four pinballs and in less than two hours my machines were back on (with nagging switch repairs done) and I was playing again.

I have a pinball machine and I couldn't and another repair guy couldn't figure out what was wrong…read morewith it Kent from Gamedoc cane out and fixed it and watching him figure it out was fascinating. His knowledge on games was mind blowing. He was fair priced and very professional and friendly. Kent is THE Man if you have a broken pinball machine. His son was also very helpful at the shop when I went to get some supplies for a rubber and LED light replacement. Can't speak highly enough of these guys!

I have been coming to this store for years and have always received a friendly welcome from the…read morestaff. The water quality is good as well as the price.

Very nice owner. Passport photos did not take too long and the owner was very helpful about the…read morecorrect sizing and where to deliver the photos. Highly recommend this store to anyone who wants to take passport photos, purchase water, eat ice cream, or rent videos.

Honestly maybe this just isn't the bookstore for me and that's a personal preference. However I…read morefelt like there was nothing remotely recent in here, again it could be that I'm not their demographic. They definitely had cool books but it gave more of like a reference book vibe, library-ish. All the books have plastic covering them and while I know it protects them I feel like it takes away from the books. The store itself needs some fresh air, it's super stuffy and has a musky smell. Some might like that type of shopping experience but it's not for me

Nice friendly staff, decent selection of books without being cluttered, however prices leave a lot…read moreto be desired. Over cover price for books that can still be purchased new.