Each Gamestop is different. The guys here are helpful and the store is huge. Good selection of used games which was what I was looking for. Used games were priced well and they had some deal going on if I bought multiple games. Lots of other game related items in the store and the good service. read more

Good experience selling back some old consoles about an hour before closing. Sydney took care of both buybacks with much efficiency. She knew the process well and moved quickly with no BS. It was late at night and there were random people milling around and she multitasked like a boss. Merch was kind of lacking at this location and the plaza was a bit small with tight-ish parking spots. But those are minor and the expediency matters most for a single employee operation. read more

Be careful buying used game systems here. Bought a used PlayStation 5. Less than 30 days later and it doesn't work. I was told there is nothing they can do because it's been over 7 days. They sold us the display and it doesn't work. So I'm just out all of this money smh read more

I completed a trade-in today for a few items, and the manager and Joellene were so helpful and patient. Even when I had to come back later because of an issue with my ID, they remained just as friendly and accommodating. Thanks! read more

The female manager and new hire are super disrespectful and tried to charge exorbitant refurb fee for small defect.

Great service! Thank you Robert or David I can't recall for the greatest service! Was looking for some toys as a gift, and he let me know very quickly if it was / wasn't in stock. Also referred me to other gamestops in the area that do have it! Above and beyond Robert/David! read more

Came at 8 and I wanted to sell two games and they close at 9 during the week and Sunday they close at 8 so I knocked on the door cause he didn't even have it half way and he looks at me and I'm like I'm here to sell two games and he couldn't even do it and I said is there a store that's actually open and staying open until closing he laughed and then gave me Hawthorne smh! read more

This place offers a good customer service and it makes me feel they care about the customers. At the end of the day, that's what matters. I dropped by to see if they have the non official GameCube controller adapter for Switch. If you are serious about Smash Brothers, you need this or the pro controller on Switch. Even if they just sold the last one, the gentleman kindly printed out the list of stores that still has a few in the stock. I ran to another location and luckily bought one that was kept in the holding drawer. This product was sold out online/out of stock at any store for a long time and we were super happy about the help I got from this particular location. As the strip mall is small and there is a lot of road construction work, the parking could be a bit hard. read more

I came into this store today with my nine-year old son. I believe the person who helped him was a man named Allen. Allen was so kind to my son. He helped my son put his microSD that he bought into his Switch. He answered all my son's questions and was so sweet to him. I'll definitely be coming back to this GameStop. read more

The lady was rude didnt feel welcomed here made me not even want to shop. Wish i would of got her name. She was younger, white. This was at 3pm on 2/22/24. I will not be coming back here again. read more

I was racially profiled by the manager at this store who is (yt) I was trying to do a trade in for my iPhone 12 . It was in factory rest mode. N she wanted me to log in with my iCloud and told me that she had to leave it log in for 7 days .. that is private information. She was very hesitant to help me . The young boy there was great and apologized for the inconvenience. She didn't say anything n proceeded to help other customer. read more

Terrible management handling the sale of PS5 systems. Waited in line for over 4 hours. Received number 32 and after opening at 10am... by 12 noon... still no ability to purchase the PS5 because systems were down. Driving to Gardena took 1 1/2 hours only to have to return home and receive a phone call from the store telling me I had 2 hours to come back to Gardena and purchase the system. Wouldn't consider my payment over the phone and time wasted for nothing at this terrible GameStop with terrible management. After such a long effort of waiting due to your incapacity... it was a complete waste of my time following all your directions. I won't waste my time with GameStop anymore and will cancel my Pro Membership. read more

I've been going to this gamestop on and off considering how close it is to me for the past couple of years. Recently I preordered the Legend of Zelda Tears of the Kingdom Nintendo Switch OLED system and kept coming regularly to make deposits. I just want to update you on the staff worker named Sydney who is an absolute blessing at this location. She not only is super welcoming but also is straight to the point with her job. At one point she was the only person at the register and I needed to make a quick deposit but she was already helping someone else decide on their purchase. She managed to log into the other register and quickly take care of me in under 3 minutes and move back to helping out the other person. Overall, this worker is phenomenal. She is a mixture of professional and friendly. read more

I have this GameStop 4 stars because the staff works hard to take care of their customers. I've come in enough times to see that the level of service sets them apart. As far as the store itself goes, it is maybe average. It's on the small side relative to other GameStops but they stay in stock with the necessities. I did find an awesome retro-looking DSXL that I suddenly really wanted. I'm glad this is shop local to me, I plan to catch up on some gaming soon. read more

GameStop - Saw this for the first time here today and I have a feeling it won't be too long before it is a part of my family. - Videos & Video Game Rental Near Me - Gardena, California

Saturday Afternoon... My wife and I went to the South Bay Galleria to visit the local GameStop to buy some cool things with our coupons from ThinkGeek. (Now, you might have heard in the past couple of months that ThinkGeek unfortunately closed their online store. The website is still up and running but any merchandises will have to be bought at local GameStop stores. Jeannie and I loved ThinkGeek; we bought so many different clothing, toys, bags, pillows, etc. We racked up so many points that all of them where transferred into coupons to be used any GameStop for only one item. Jeannie received an $25 coupon and I received a $50 one.) Okay, back to our trip. We went into the store and looked around for awhile and then eventually picked some item we liked. We got to the register and the associate help us out but when he tried out our coupons, he said that they were not even coming up in their system. He pulled out a book of coupons and showed us that there aren't any records of our type of coupons. We told him that they were from ThinkGeek, so he supposedly called the GameStop's store hotline and talked to a higher up; they asked for Jeannie's email address and phone number and they asked for my email address and phone number and plus my ID. After a brief conversation with the higher ups, he said that they said the same thing that they had not any record of our type of coupons. So, I was disappointed, but my wife was a little upset, not so much at the coupon not working but that he did not ask for her ID but asked for mines. I did not take any mind to it until later in the day as I will explain. We left the store and was heading home when we both were not satisfied with what that associate said. Why would ThinkGeek give us bogus coupons? We were determined to find out if this guy was full of it. So, we went to the GameStop in Gardena; the one right across the street from El Camino College. There, we were helped by an associate named Jenna. She was a god-sent; great customer service, great attitude and overall helpful throughout our time there. First, I asked her if this coupon is valid (I showed her the UPC barcode from my phone and the email in came from). I handed her my phone and she scanned it with no problem and said "Yes, it works fine." Jeannie also handed her phone over the Jenna and it was valid as well. We were able to purchase the things we wanted with no problem. Inside, I was pissed now at the first associate in Galleria because now his story doesn't check out. Now, I am thinking profiling like with the ID thing earlier. Never mine that now, the customer service we were getting right now was 10 times better. As a bonus, we renewed our GameStop Rewards member (not because we go to a lot, haven't been in years, but because of her customer service) and I also pre-ordered the new Link's Awakening on Nintendo Switch. Great Customer service can go a long way most of the time. My very first job was Blockbuster Video, so I do know the power of great service. I just wanted to share our experience today. After the first associate disappointing experience, I was not even mad at him, I blamed the company for their policies. I have been there when coupon did not work. But after going to another store and get a completely different result, now I was furious. We will never visit that GameStop in Galleria again. Thank you again Jenna (Associate ID: 572111) from Gardena Store (Manhattan & Crenshaw) for helping us. Jabari & Jeannie read more

Worest store ever say they have items in drive 20 mins to get it they tell you they are out of the item and haven't had it for a month then why do you make people drive here for nothing!!!!! read more

I just want to up date my review Jason was quick to follow up on my order he take every consideration in to mind he went beyond what I expected him to do so I was upset that my pop was not there after almost 2 weeks but finally today I got it and I can say they do want my business I will continue shopping here just hope I did not get any of the employees upset two thumbs up Jason keep on the good work I know any issues I can count on you to take care of it thanks read more

I came into this GameStop with my kids because they wanted to spend their birthday money on of course, video games. I had the pleasure to have Julian help us out. He was very patient with us. My kids changed their mind a few times. They ended up buying a ps4 card and steam card. My little guy scratched the code to a point where it wasn't able to be read. I really thought I was screwed and I lost out on 20 buck. I called the store and he right away tried to help. He was trying to do it to where I didn't have to come back in which was so nice. Unfortunately, I did need to return to the store but he was able to fix my issue and i wasn't out of money. Employees like Julian are what make a customer want to return. He was helpful and kind. Thank you Julian. This is now our go to GameStop. read more

I don't think I've ever had a customer experience this bad. I went in looking for a certain accessory. The manager that was working there (short blonde hair, very pregnant, foreign accent) was argumentative and infuriatingly condescending. There was some miscommunication about the item I wanted and instead of helping me find the item I was looking for, she went into a tirade about how I should ask for things a certain way like I was some bratty kid that needed scolding. I was never rude or belligerent with her. I don't see why she had such a bad attitude. She was so argumentative, in fact, that at one point I had to just walk away and leave while she was talking. The ludicrous part is that she kept nagging while I was walking away! This person obviously had no intention of providing good customer service. This isn't the first time she's been so abrasive either. I remember once standing outside the store for a big release. It was packed. She goes outside and says, "Everyone form a straight line, c'mon, you're not a bunch of children". Really? You're going to berate a bunch of grown men who came here to spend good money? If you absolutely have to go to Gamestop and you live in the neighborhood, I recommend going to the one on Rosecrans. After the terrible experience I had at this godforsaken store, I went to the Rosecrans store and it was like night and day. The girl at the counter was super nice and helped me find the right product - with a smile even. Do not shop at this store until they hire new personnel. They do not deserve your money. The parking sucks anyway. read more

I don't see why there are negative reviews for this place. I have been coming here for years and I have never had bad service. The people that work here are always quick to help and if they aren't then it's because they are helping someone else. It's called patience people!! read more

I did not appreciate waiting in line for 10 minutes and having the manager put a couple people who showed up after me in front of me just because they had pre-orders. I felt like walking out, I certainly won't come to this location in the future. read more

Meh... I only come here when Target doesn't have a game or pre order in stock. Some of the associates are pushy(not all). But this company is known for that and its greed which is why its better to avoid it all together. read more

I go to many different Gamestop locations and I think the employees here are one of the nicest of all. Never really had a problem with anyone here. Only downside is that they don't really seem to have the games that I want most of the times. I end up going to other location or just buy them somewhere else. read more

I usually go to this GameStop because it's the closest one to my place, never really had a personal problem with any of my purchases and all the employees has always been nice to me..the only reason I'm giving this place 2 stars is because I overheard 2 employees talking about one of the female employee, I'd rather not discuss here what have been said.. it wasn't anything sexual but it's definitely something that people shouldn't be talking about their co workers behind their back at work regardless if there's any customer or not.. read more

A horrible place, I've been lied to multiple times, cheated out my money. Never going back there again

NEver agree to wait in line with your brother on his birthday!!!! especially for CAll of duty!!!!! ahhhhhhhh... freezing cold. Im just kidding had a very interesting time here. Waited for few hours just to get a number for the midnight pick up of CALL OF DUTY!!!!! waited and waited. was entertained by plenty of situations. Withing 30mins two cars were jumpstarted, one cars starter went out. Indian Guy in a brand spanken new BMW selling the new CAll of Duty games early. after finally getting closer to the door and being second in line bad new were broken down to all of us waiting. "Our computers are down, we are sorry for the inconvinience" nooooooooo. we were second in line did i mention that. waited an hour for their computer system to reboot to get our ticket!!!! Number 69!!! woot woot. oh... hahaha... while we waited we got free pizza and pepsi!!!!! mmm thank you for catering GAmestop!!!! we got our game pretty freaken bad ass... so worth the wait. !!!! read more