Fantastic store. They have a great collection and the owner is always friendly and helpful!…read moreDefinitely recommend!

I went here to buy a ps4 controller for my little brother and the owner sold me a faulty product…read more The buttons were sticking and obviously heavily used. I brought it back to get a refund as I was told I was able to return it. The owner was completely rude and immediately became irritated at the fact I tried to return it (this was within 10 minutes of buying the controller). Go elsewhere if you don't want to be yelled at and told never to come back to his store for trying to return a faulty controller. The owner is a scammer and does not care about his customers.

I've had a fantastic experience with A&J Games. They've repaired several of my retro consoles,…read moreincluding my Sega CD and my Super Nintendo and working on a Vectrex and Famicombox as well. They have definitely earned my trust. Chris, the technician, has done an excellent job diagnosing and repairing every console I've brought in. He's knowledgeable, thorough and takes the time to explain what's going on with each system. The owner has also been incredibly friendly, professional and easy to work with throughout the entire process. If you're looking for a trustworthy shop for retro game console repairs or you're in the market for retro games, I highly recommend A&J Games. It's great to have a local business with this level of expertise and customer service. I'll definitely continue bringing my systems here in the future!

I came here all the way out from the northeastern part of the SFV in hopes of a pretty niche repair…read morefor a PS3 I won from an auction, and right off the bat, one of the two gentlemen in the shop knew the error code right off the top of his head! And right then and there, I knew I had to get my PS3 repaired from these guys, and it was for a pretty niche repair. It was to fix the wifi/bt module, which ultimately got replaced, with, in my opinion, a quick turnaround of two weeks. It's only been a day, but the PS3 is fully functional again, and I was informed of a warranty which truly reflects the confidence and quality behind their work :o). Thank you again !!

These guys are great, friendly and super knowledgeable. Definitely think they're a great choice for…read moresmall video game stores.

Great selection at very fair prices! Abel is super cool and welcoming. Great customer service,…read moregreat prices, what else is there to ask for? Definitely worth checking out!

Had purchase pokemon fire red loose, upon receiving game notice that it was different from the…read moreposted picture. reached out to retrorespawn about issue and they went ahead and took care of replacing game with a better looking one took care of shipping label. as well when purchasing a different item ask them if i could get a video of item they went ahead and sent me one as well. Great team at retrorespawn never had any issues with item and when i did they took care of it right away!!!!

I brought in my collection of ps2 horror video games and Sony CRT tv to sell. Start to finish…read morecustomer service was great! They were very knowledgeable and reasonable with their pricing. If you need to sell or looking to buy, check out Retro Respawn!

My husbands PS5 was getting stuck on a black screen after saying it would restart after "repairing…read moreconsole storage". We went to geeksquad first, which apparently no longer sends out consoles to Sony for repair. And then we went to GameStop, where we were told that they do not do repairs either. But the workers at GameStop highly recommended Videomen. That is how we came to know about this location. I came to Videomen with my husband after calling and explaining the issue that we were having with my husbands ps5 slim. My husbands first impression was very pessimistic, simply because the location looks like it hasn't been updated in years. We went in and met Tai. Tai is the only one working in the store. I believe it is his location. He explained he would try his best to fix the issue, and quoted us a price for the repair. He said if he wasn't able to fix the console, he would only charge $25 for his time, which we found very reasonable. Tai told us to give him a call in hour for a report on his progress. We left and my husband was still very doubtful, saying the store was empty, and outdated. I told my husband that it looked like Tai and the Videomen location had been there for more than 20 years, working to repair electronics. I told him, I put my faith in him much more than a kid working part time in a newer store. After an hour we called again at 5:00pm, well past the store closing time. But Tai answered the phone to let us know that he was still working to solve the issue and would need more time. We understood and agreed to give him another call back in an hour. Tai ended up giving us a call around 6:00pm letting us know the console was up and running perfectly again! He asked if we wanted to pick up tonight or tomorrow. I let Tai know we were about 25 minutes according to GPS and he agreed to wait for us to pick the console up from his store. When we arrived Tai was very communicative. He connected the ps5 for a monitor to show us that the console was up and running smoothly before he explained all he had done to repair the console, and the likely reason it failed to work in the first place. He told us he let the console run for about 45 minutes to make sure the issue didn't arise again. And literally explained everything we needed to know to prevent the issue from ever happening again. Now, My husband is in a much better mood since we have received the working PS5 back from Tai. And we 100% recommend him to anyone and everyone in need of an electronic repair. I definitely recommend calling beforehand to speak to Tai, verifying that he will be in the store. And to communicate the item you need repaired plus the issues you are having with it. It's very rare to see a mom and pop shop still standing, and I am happy I was able to support this gem in my community. We will definitely return for any future repairs our family may need, And will proudly refer Tai at Videomen to anyone looking to repair their gaming console.

AVOID!!! I came in to get my ps2's laser cleaned. It stoped reading compact disc recently and it…read morethe laser needed to be cleaned. First mistake was when he told me that he doesn't give receipts and that he has my name number. He later called and told me me he couldn't get any disc to read after cleaning it (I had just been playing kingdom hearts 2 literally an hour before going to his run down pos shop). He explained I should just get a new ps2 from Amazon and that the laser is completely broken. I tried to play when I came back home just for the ps2 not to work and read any of my games from my library. Dude charged me money just to break my console that I had since 2003. What a joke of a business and terrible customer service. Who gets bothered when a customer ask for a receipt of service. I can see why dude is a quack.

The best in town for pokemon cards, big selection of different gaming systems, games, trading…read morecards. Service by the guys is immaculate shout out my boy Jose , Bryan & Elliott. Prices vary depending on what you're looking for.

I'm really disappointed with my experience at GameTower. I was sold two different Xbox consoles…read morethat were both defective, and instead of helping me, the staff claimed I "came back three times to cause problems." I came back because the consoles they sold me didn't work -- simple as that. I traded in a pristine Series S and paid extra for a Series X, only to receive a unit with a damaged USB port. They were able to exchange it for another but that one had a loose hdmi port. When I returned, Bobby did try to help, by tightening the HDMI port and giving me $15 in store credit but it doesn't fix the fact that I paid for a console that wasn't in proper condition. What makes this even worse is that I've been a loyal customer for years, even appearing in videos on their page. I've supported the store, recommended it, and spent plenty of money there. So being treated like I'm causing problems instead of being helped properly is extremely disappointing. I appreciate Bobby's effort, but I still don't feel satisfied as a customer. I expected honesty, respect, and real solutions -- not attitude and band‑aids. I won't be returning, and I hope others double‑check their purchases before leaving the store.

I'n not entirely sure what this guys problem was that day, but boy did I have a poor experience on…read morethe phone with one of the guys that work here. I'm a private Pokémon card collector that has never ventured into the world of buy/sell/trade, so I decided I'd call a few shops in the area to see what they'd recommend, and this is exactly how this conversation went. Guy answers phone, i asked him if he had a minute to answer a couple questions i had. "i mean i have a few people I'm helping right now but yeah sure" I proceed to explain that i was looking for guidance or advice on how to offload my extensive Pokémon card collection as I'm moving out of the area, and i was wondering if they had a buyer or something of the sort that would sit down with me and run through it to see what they're willing to buy, etc. He responds, "oookay. Are you planning on paying someone for that?" Confused, i asked what he meant? "Basically what I'm getting at is no, we don't do that. I have a guy here that's really knowledgeable about that kinda stuff but i wouldn't wanna waste his time" I thanked him for his "candid" (read: completely rude) response and that i would look elsewhere. Needless to say I'll never step foot here again.

Honestly one of worst experiences with a card store ever. Asked if I could pay a dollar for a card…read morethat is that is generally $.50 and not even on tcgplayer bc it's a bulk card that no one cares abt. They're selling it for $2 and the prick of a staff made us feel shitty for even asking. Like you can say no straightforwardly and nicely. Like it's okay to be firm on your outrageously priced stuff but this scruffy dude was straight but rude and belittling. Never coming here again smh

The Video Game Plug…read more This place is every nerd's wildest dream. It's like the game room you have always wanted as a kid. But let's keep this place a secret. I don't want everyone buying the games up. Save this for the GAMER gamers.

Great selection but they price their items way high, they wanted $30 for a game that GameStop sells…read morefor 4.99. I walked out.