I came in to have a tail light assembly replaced because water was leaking in from a defective seal. This was a warranty covered repair. The part they replaced it with did not match the other tail light. I was initially told that I'd have to purchase another tail light if I wanted them to match. I didn't like that solution. I was eventually put in contact with Sara Fike. She resolved the problem by getting both tail lights covered under the warranty. She really does her job well. I was very impressed with her customer service efforts. Sara is a 5 star employee! read more

They were asking for $8000 more then sticker price Mercedes was cheaper then them such a rip off.

Great service! They were friendly and helpful with process of buying a new truck. We recommend them for your Ford needs.

I've written some not so good reviews about this dealership and I stand by those. However my Lincoln ended up in the shop again but this time my Service Advisor Mike Handley has exceeded my expectations. Always responsive, great follow through etc. If you need to go to Future Ford ask for Mike. read more

After extreme frustration with the games of trying to buy a truck in the Bay Area, I "accidentally" found Future Ford of Clovis. While it was a 2.5 hour drive from my home, it was worth it. Tony and Ray really cared that I was coming for the truck I wanted. What is more, they were straight forward with the pricing and the process. Greg, the finance manager was curteous and did not do the slimy high-pressure warranty sales process I have seen from others. The concerns I had were taken care of by the guys with no issues - at their cost. I would make the drive again. You can believe in used cars sales with these guys! read more

Best car buying experience of my life. Chris was absolutely wonderful! Easy, fast, and great prices! If you're looking for a new vehicle this is the place to go! Be sure to ask for Chris! Friendly, nice, and not pushy at all. Thank you for such a wonderful experience during one of the most stressful purchases a person can make! read more

Brought my car in 4 times and each time i received it back there was another issue. From my rotor to my tire even my a.c. all have had to been repaired because of their mistakes. If you have not been to this establishment before. I DO NOT recommend that you do. read more

I just closed the deal of a lifetime! I want to thank the crew and specially Jose Sanchez for making the deal happen and also for going out of the norm and getting me dinner (YES, dinner) prior to closing the purchase of my new truck. "I'll be back"....:) read more

Future Ford of Clovis - Isn't she just a beauty? - Car Dealers Near Me - Clovis, California

Literally the WORST car dealer. This place is a fucking joke, from long wait times, to shitty customer service, and unreliable scheduling, these people are the laziest most unproductive people I've came across when it has come to doing a job. I don't understand how these people are even part of such a great company like Ford. I've been trying to schedule and get my airbags changed out for weeks since there has been a recall and they even missed their own appointment that they scheduled me in for. Anyone looking to get a car or service, look the other way, maybe you'll have better luck at Lithia Ford if Fresno. read more

I've bought two trucks Ford F-150's & one car Kia Optima so far. I am always completely satisfied. Sometimes when I walk through the the lobby, I feel as if I'm a King, haha because I'm treated so well. They really take care of their customer's! Big thanks to Mr's, Freddy, Cory, Craig, Chris, Matt, Travis, Alan, Anthony, Zoro & Ms Lorraine! read more

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I really want to like Future Ford, but they are making it very difficult. It seems almost impossible to get through to anyone when calling. On several occasions I have had to call back multiple times just to get an appointment for service made or to check availability on a part. Covid should not be an excuse as we have all had plenty of time to adjust. In my opinion it's poor phone management and it's wearing on my patience. Might be time to find a new dealership to go through. read more

I wanted to buy a truck cash, no financing, at the end of the year to get those deals and you know they have to reach their quotas. I had done my home works and found similar trucks in Sacramento or LA area, so I knew kind of the price range of a fair deal ( thanks carguru app). Sales person was easy going, helpful of course since I was ready to buy a new truck today. They are very set on their prices, no room for negotiations. Of course the sticker price is overpriced, then when you mention their listing price from their website they stick to that price, regardless of finding other similar trucks ( same trim and color...) from further out dealerships that are cheaper..no negotiations, got the regular back and forth trip to the manager office negotiations, then the invoice paper where they were already "loosing" money, then the salesperson starting to show off his darkside: pushy, " I only make $70 off this deal"...we showed them the Sacramento dealer had the same for 2k cheaper...no deal!!! Left with my spending cash in my pocket. Blessing in disguised, ended up checking out Fresno lithia Ford, they had a similar truck but higher trim (so obviously more expensive) but they matched prices that I found at the Sacramento / LA dealerships and even went 1k cheaper.. 2 days later , got a phone call from Futures, then when I told him that I ended up buying my truck from Fresno that same day, he just hang up rudely. RUDE LOSER BEHAVIOR FROM THE DEALERSHIP...that's why I put the ONE star. I was fine with them until rudely hanging up just because I told them I went with the competition. NISSAN called me for similar reasons, but instead congratulated me on my new truck and hoped to get my bizz in the future...That's classier! Getting my Mach-E next year with Lithia Ford, Fresno instead, for sure!!!! read more

Any and every time you try to call they facility places you on extended wait times this happened constantly and is a norm for this business they do not come and pick back up they do not know how to get ahold of their own GM apparently named "Gary" I can understand being short staffed if that's the problem but every time this is the standard of customer service it's unaccomplishable to get any work done here read more

We worked with James to get a new 2022 f150 king ranch. We love it 5 star service would work with him again. If you get the chance work with James he hooks you up. Trust me he's the only one you want to work with. They even gave me a better deal for my trade in! Thank you James! read more

The service department lacks competence and customer service. Not worth my time or money just by my first interaction with the service advisors and another customer warning me not to use this location. read more

Although I ended up not buying my vehicle with Future Ford of Clovis I want to give a shout out to Diego Ortiz. He was an exceptional sales person who went the extra mile to help us locate the right vehicle by having a vehicle transferred from another City to theirs. We test drove several cars and even took one home for my family to weigh in on the possibility. He was upfront and he never felt like he was hard selling me. I highly recommend Diego and I apologize if I wasted his time. Five Star experience! read more

There customer service department is a joke. They don't know how to talk to customers and there very rude. Don't bother coming here. I wouldn't waste my money with them. Very disappointed in this ford dealer location. read more

Update: I'm definitely a customer for life. All of my wonderful experience here is a strict contrast to my experience at Lithia Ford, and it makes me appreciate them so much. I arrived at my appointment to have a smiling man guide me directly where to park (at Lithia, I had no idea where I should park or what I should do because everyone was inside socializing). Then a super nice person, Jessie, started my paperwork and made me feel like I was their special guest. From there I went inside and was helped by Marina, who is so friendly and made a point to explain the process and offer me a ride (they drop you off and pick you up - so awesome). While waiting for the ride, I noticed there are several video game consoles, a phone charging station, donuts and a coffee bar, and a few TVs. I almost didn't want to take the ride home because I was so comfortable waiting. The cherry on top is that I just got notice that the fix was covered in the power train warranty, so the whole visit is free of charge. I will never go anywhere else for service, and will probably buy cars from here from now on (although I have not bought a car here before). I just scheduled an appointment with Marina, it was an awesome experience. Having been treated poorly at Lithia, It was so nice to actually talk to someone who understands customer service and explains things so well. I'll be going here from now on. read more

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If I could give zero stars it would be more appropriate. The customer service throughout Future Ford is just horrible. I am sure there are a few nice and considerate people to help you, however I have not experienced them. I had stop going to the service department because of the customer service, as they twice lost parts off my truck. They said they would call me back to resolve the issues but both times they never called and I was the one showing up multiple times to get answers (after awhile they did resolve the first issue but not the second). My latest issue was with the Parts Department. I went in on 7/6/17, asking for 2 parts numbers. After talking with the service person, I told him I couldn't afford their 150% markup and their parts and that I was going to have to order them online, so I just wanted to to double check the part number to make sure I was ordering the correct brake caliper. After I told him that he backed away from the computer and told me that he was not doing to give me the part number if I was not going to order through them. He said "Why would I give you the part number, I am not going to give you anything, just order them online then." And when I responded " I just want to make sure I order the right part." He replied "Well... I not going to look up unless my manager tells me too!" I honestly could not believe that came out of his mouth. FUTURE FORD PUTS MONEY OF CUSTOMER SAFETY by not caring if I order the wrong part which might have failed and caused harm to my family or other people on the road. They will only be nice to you if you give them money! It's not my fault that there are other outlets that sell new (full warranty) motorcraft parts cheaper than what the dealership sells them for! ( rear brake caliper each $199 or online $77 for the same new caliper with 2 year warranty) I am not to blame if motorcraft sells their parts to other outlets cheaper then they give them to their own dealership. FUTURE FORD OF CLOVIS's CUSTOMER SERVICE WILL NOT GO BEYOND YOUR MONEY! I have learned my lesson twice and I refuse to support a dealership that put MONEY OVER MY SAFETY! After this situation, I went over to LITHA FORD of Fresno and they printed out the part numbers and even gave me the diagrams showing all the parts AND THEY EVEN DID IT WITH A SMILE! I have moved all of my business here! Granted, I am only one person, but I hope other will read this and do the same. Obviously, Future Ford ONLY cares about money so I hope others will take my lead and show them that money is not everything and take your business elsewhere! I just hope this will save 1 person from the major frustrations that I have felt with Future Ford and possibly protect someone's safety. I do hope management reads this and addresses these issues. They can't make money on dead customers OR NO CUSTOMERS!! There is another Ford dealership in town that has a GREAT customer service and have great people working the parts department. I can ensure that you will better served!!!!! read more

We just purchased our F450 here and couldn't be happier. Due to hectic work schedules we had to make 4 separate trips into the dealer to work out the details. We were always greeted with smiles, donuts, and unlimited hot chocolate. From sales department to the finance department we were impressed by the level of professionalism of everyone at this dealership. If I were in the market to buy another car or truck I would go here first. Thank you Tony and Quentin for making our dream truck a reality we are customers for life! read more

Future Ford of Clovis - We Love our new Truck! Thank you Future Ford! - Car Dealers Near Me - Clovis, California

I will never use this company ever again. They are crooks and lie to get a deal done to get your business. They told me I would be getting back funds for a car payment I made two days before trading in my other car. Later was told it was put toward my down payment which I never allowed. Terrible service do not use them!! read more

Marked up a Ford Maverick 2022 order, while it wasn't even a stock unit received. Was reserved through Ford.com and Ford of Clovis used me to get another unit in their inventory. read more

Do not go here to buy any cars. This Ford dealership tried to basically scam me and tried to charge me over $10,000 more for a brand new car that I paid for ten grand less at a different Ford dealership in Sacramento. If you have any self respect don't purchase a vehicle from here. read more

Be careful of what YOU DONT ASK ABOUT! I bought my car with them in 2014, unaware of the extra services I had in my buy. So I've been taking my car there for oil changes since day 1 and it turns out that they could of told me that I have FREE OIL CHANGES TIL 2021! I just found out last week by a person that actually took the time to look thru my file the correct way! I felt so thankful to her and asked about why didn't anyone check before and the general manager told me because it "WASN'T A FORD MODEL"! He said it was my fault and I couldn't get a refund for the past 5 years that I've been paying out of pocket oil changes! DON'T BUY NON FORD MODELS THERE!! I WISH THEY WOULD DO THE RIGHT THING AND REFUND ME MY MONEY THEY OWE ME! read more

I have been visiting the service area of this dealership since I got my Ford Focus in 2015. Oscar is amazing and always helps me out with little to no wait Time. Daniel is also helpful. The waiting area is Very nice and offers bagels, donuts, water and Coffee/cappuccinos to customers with TV's and video games. The bathrooms are really nice as well and always spotless. read more

I took my 2020 F250 in for an oil change, tire rotation, and alignment. 2nd service ever, both times at Future Ford of Clovis, less than 17K miles. I pick it up and they decided to add the "Death Wabble" to my truck!! They undo the tire rotation and send me on my way and blame another company that did my lift 1.5 years prior. Mind you, I've been driving for 1.5 years without the "Death Wabble". I'll spare the name of the service manager, but do NOT go to Future Ford of Clovis for service! They'll mess up your vehicle and send you on your merry way, blaming others!!! read more

They try to find different ways to charge you. First they wanted to charge me $200 but I had a service due, then the guy wanted to charge me $200 to reset what was being done in my car, (I could do that with a few kicks to the break), so I declined, then he wanted to charge me $200 for 2 other things. Basically he just wanted $200. And kept trying to find different reasons to get it. Then they kept my personal property, never got it back. And you can never get ahold of the managers. Don't go here it's a scam, they just find ways to charge you. read more

This review is in regards to their service area. I have to say that both Samantha and Oscar were wonderful to deal with. They were friendly helpful courteous and very accommodating. I had an oil change and had then replace my wiper blades. I had made an appointment, and when I arrived Samantha was with another customer but Oscar shortly stepped in when he saw me waiting and took my information in order to get my service ticket started. The actual service took longer then I expected (about 1.5 hrs) however they have a fantastic waiting room with snacks, beverage station, comfy chairs, tables, work spaces, lots of tv's, video games for the kids, newspapers to read and free WiFi. I brought my laptop and was actually able to get quite a bit of work done. Thank you Samantha and Oscar, and the technician who serviced and checked my car read more

I bought my car (2016 Madza C3) at the beginning of 2020 for $14k out the door. One year later, I put in $4k just to "fix" it, but ended up selling it as a non working car. The car would overheat and shut off randomly (even while driving). I drove that car like an old lady and was never rough with it. I was always sure to maintain it and keep it clean. Anyone that knows me knows I take very good care of my vehicles. This place will lie straight to your face without any emotions. Save your money and time and go somewhere else. read more

On 5/24/2019 I purchased a 2016 Ford Mustang form you folks. This was the third Mustang I have purchased from Future Ford of Clovis, first in 2003, second in 2008. At the time of purchase this vehicle had BF Goodrich tires on it (I have a pic) during the duration of discussions of myself possibly buying this vehicle it was mentioned by the salesman that you would put new tires on this car for me a minimum of 15 times. The salesman also said you guys would "detail" the car for me. The salesman and I together went around the vehicle pointing out the blemishes that needed detailed. Salesman stated it would be sparkly, shinny, new for me if I decided to purchase this 2016 Ford Mustang. I did decide to make the purchase and then I was told you needed to keep the car until the following day so you could replace the tires and make if shinny new for me and that it would be ready around the same time as this day. Finally on 5/29/2019 I get the call from your salesman that my car was ready. The very first thing I noticed was the new tires were not BF Goodrich they were a name I have never seen or heard of before. I questioned the salesman about the tires and he told me these tires were better than what was on there at the time of purchase which were BF Goodrich. I also noticed there Were spots on the car still that myself and the salesman had pointed out to each other prior to the car being "detailed' and the salesman told me "well it's going to get dirty sitting out in the lot". Still had scuff marks at the bottom of each door from shoes getting in and exiting the vehicle. Needless to say I'm very upset that I have drove a lender car instead of my car that I paid cash for on 5/24/2019 for 5 days when nothing else was touched on my car and still not in the condition promised at the time of purchase. In so many ways I feel you were dishonest with me! read more

I wish there was a way to give NO STARS! They have had my 2015 Ford F-350 for over a month (37 days and counting). After my truck was stolen (thief stole the key as well) I had it towed to Future Ford because their ratings were higher than LIthia. My diesel truck had gasoline put into the tank by the Thieves, and tailgate was stolen. After having the truck towed to Future Ford Of Clovis on August 4, 2016, I was assigned a service advisor named Oscar. Upon my initial conversation with Oscar I informed him the truck was being towed there and I explained the #3 things I knew were wrong. #1 gasoline in my Diesel engine #2 tailgate was gone #3 liner behind back seat torn out I contacted my insurance carrier Allstate and they sent an adjuster the next day. Excellent!!!...I thought...Allstate cut a check immediately. Back and forth with a few supplementals to cover Future Fords almost $13,000.00 Bill, and allstates estimate of a 4 day repair, and I thought it was going to be smooth sailing. Boy was I wrong, completely wrong. Lie after lie and promise after promise by Oscar it still isn't done and they have drug Hedricks body shop down the toilette with them (painting tailgate) they are now blaming body shop they referred to paint the new tailgate that apparently comes in 47 pieces, and unpainted. I have 3 voicemails that promised a completion of Tuesday and then Thursday, and then Friday of last week. Steaming with frustration, I called the service manager Of Future Ford Of Clovis named Arin Partida. I have never in my adult life dealt with such an abrasive unprofessional "manager". Most people who hold a manager/supervisor title, are well trained in customer service. My teenage child who works fast food has better customer service skills. Fist she tells me I was never promised my truck by Oscar, I did inform her I have saved voicemails. Then it was Hedricks fault (Oscar said they would have it done in one day and it's been there a week and a half). Ultimately when Ms. Arin Partida realized I had everything documented she informed me it is in fact my insurance company Allstate's fault. I don't know if I should laugh or cry. I have zero faith in any of them now and seriously question the quality of their work. It gets even better though, here is he real kicker....I told them I was interested in purchasing a new truck with same options as my current. Sticker price on mine was around $63k. With add on it was more but don't remember exactly. So here they stand on making a sale of close to $70k with a new truck. Nobody EVER followed up with me. Nope nothing. I decided to stop by the dealership to take a peak at their inventory. Unfortunately no F350 that I could see. When I asked a salesman what the difference was in a 250-350 he didn't know. He did find out for me though and I appreciate that. At least someone there tried. Unfortunately unless my truck comes out of Future Ford with wings so it can fly I don't think they will EVER get my business again. I will definitely update If and when I ever get my truck back. On a side note Ms. Arin Partida was informed if she didn't fix my situation or create a solution I would post a review...she told me go ahead and do a review in the most sarcastic voice ever....so here it is folks. Stay as far away from this dealership that you can. read more

Future Ford of Clovis - Car Dealers Near Me - Clovis, California

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I'd actually like to give them a -10 My friend bought a car had issues from day 2.... took car back a few times. 3 weeks later after purchase they called her and told her she wasn't financed and to bring the car back. After making several calls, no calls were returned! I was told by Freddie Flores I would get a personal call about the ordeal.... no call back. I made several calls to try and resolve the issue and see what was really going on. They said when we return car they'd have a refund check for her deposit.... had to wait and chase them down for that too! Last straw she forgot her parking pass in the car .... I called immediately and asked them to pull it. Talked to Freddie today and he told me it's our fault for not taking it out and they have already tossed it. So after being unethical and unprofessional you'd think to try and make it right they would have called us and told us.... you forgot your pass. I'm good! I would never recommend Future Ford to anyone! I am waiting for a call Back from the owner Steve who works in the Roseville office ..... we'll see. read more

Took my vehicle in for a minor fix and they take a whole month just to hear that they haven't even ordered the parts for it I'm guessing everyone just sits around all day there read more

I had a really pleasant car buying experience when dealing with Angel and Christian. This is now my favorite Ford dealership. I would recommend this place to friends. read more

For some reason, I always torture myself by going here! I guess, since I bought my truck brand new from a Ford dealer I assume the service from a Ford dealer would be great...NOT!!! Slow as heck, they tell you you have something wrong with your vehicle but, since it's Saturday they don't have anyone capable of checking it out thoroughly today. (They actually said, "I wouldn't trust these guys to check it out-they are working their way up the ladder & don't know too much"!) Really??? When will I ever learn?????????? read more

I really wanted to like this visit. But it wasn't what the positive yelp reviews felt like at all. I went for a simple oil change, and as soon as the vultures for salesmen knew that, they walked away. (Tacky) They literally swarmed my car. The dealer wouldn't honor my lifetime oil change that I purchased with Ford. And to change my brakes/rotors, it would cost over $1200! (Not that I asked for that) After researching that quote, I was shocked that the price was almost tripled from other places. They told me my wait time would be no more than an hour and a half, and I waited over three hours. My family members recently purchased two vehicles from here, and they had a pleasant experience, typical is actually what they said, but I decided to try it being that Lithia Ford was a little too far for me to drive to at this time. Learning lesson for me, stick to what has been working. read more

Worst service I've ever experienced. A couple of the people there seemed to try to make it right and were nice enough but when it came right down to it the quality of work just wasn't there. If you have a minor problem or Ned an oil change it might be ok But if it doesn't work out good the first time or its not an easy fix. GOOD LUCK After 7 months of not being able to get my issue resolved I gave up in frustration! They not only did not fix the original problem but made things worse I got them to fix the problems they caused and gave up on the original problem Some of it is caused by the way warranty work is handled. They just don't make enough money on waranty work and if its not an easy fix they just keep passing the Buck read more

My mother went in by herself to purchase a new car identical to the one she owned, just newer. After waiting over an hour, the manager finally brought one up from their shop. Not only was it not like what she asked for, it was filthy dirty both inside and out. Come on gentleman, be respectful and produce what you say you have!!! Not only did you lose one sale, you lost our the rest of our family from buying from you as well!!!! Diane, Clovis read more

This was a visit for a routine service, using the Fast Lane. Staff was very professional. Waiting area has comfortable seating, big screen TVs, Wi-Fi, complimentary coffee, etc. This was my second visit and was highly satisfactory. I'll be back. read more

We purchased a diesel F250 here in 2012. It has just over 100,000 miles and the fuel pump ran dry and pumped metal shards through the entire system. We called the service center and spoke to the assistant manager, Kyle. Kyle stayed he had never heard of this problem (google it as others have had this issue) and asked if we put gas in instead of diesel. All while LAUGHING. He belittled us, made us feel like idiots, and in no way attempted to gain our future business or help resolve this issue. We will never purchase another Ford and we certainly will never go to Future Ford again. Additionally I will share this same information with everyone I know!! read more