Came here with a high school friend for dinner. It was our first time trying this place. We got here at around 9:30 and I had made a reservation for 2 the day before but it wasn't really necessary because there was still ample seating in the restaurant (huge place).
It's too bad, I need to give Fushimi such a poor rating; the atmosphere was impressive, the drinks were amazing, food quality was great, the service HORRIBLE.
I ordered sushi and sashimi pieces a la carte, along with some specials the waitress recommend. The waitress did not seem to thrilled to be at our service. She seemed lethargic, it was very unpleasant. I'm not sure if it was because of an English barrier or she was having a bad day, but she seemed irritated with any questions we had. Some of the sushi got mixed up and we recieved it as sashimi. Instead of returning the platter and fixing it she offered me some white rice on the side. When I asked to speak to a manager, things went completely downhill from here.
The manager stumbled over, hair disheveled, completely drunk. You could smell the alcohol on him. When I explained the situation, he kept saying "ok...ok..and then..and then..." It was very condescending. Instead of returning my platter to remake it, or giving me a refund he only offered me complimentary drinks, and returned with a round of shots, of course including one for himself. COMPLETELY UNPROFESSIONAL. I asked for his name, but he refused to tell us. The server later told me his name was "Sonny".
On the other hand: the food was pretty good. Here's our review:
Delicious!!:
+Toro- My first time trying toro and I thought this one was great and had a great texture!
+Uni- I've unfortunately tried uni that was not fresh at sushi buffets before and it made me avoid uni for the longest time...But the uni here was so fresh and delicious!!! Definitely one of the favorites of the night!
+King Salmon- Tasty! I will never look at sushi buffet salmon sushi the same way ever again!
+Tunal- I've also had my fair share of tuna, this was very dark in color, not fishy at all
+Octopus- Delicious, not too tough
+Yellowtail Jalapeno- I'm not the biggest fan of yellowtail but I thought the combination of yellowtail and the pepper on top was great
+Spot prawn- Big, fresh, head served fried
+Duck app- Great mixture the cucumber made the duck lighter and refreshing
+Surf & Turf: Lobster was fresh, didn't taste like it was frozen, steak was on the small side but cooked to perfection
Ok:
+Eel- It was ok but I think our pieces had too much sauce it was slightly too sweet
+Oysters- I normally hate raw oysters but my friend said it was good so I decided to give it a try and thought it was ok.
+American Dream roll- Not as good as the raw food, I thought the sauces were a little overwhelming.
Overall, my experience would of been rated a 4 or 5 if it wasn't for the service. I went up to the manager to express my feelings, and he just said something in a different language to another male in a suit at the front desk, and said uh hmm thank you bye! HOW RUDE!
The GM/owner of this place really needs to check their staff. This place has great potential if they work on their customer service. read more