Highly recommend I had an issue with my dishwasher. And I…read morewas not able to address the situation on my own, especially when we have a toddler dishes definitely pile up. I was able to communicate with this company and John reached out to me. Ordered part right away kept me updated throughout the whole process. Came in the same-day and resolved the issue with great professionalism. The value was well worth it did not cost a ton. Five Star service!!!

I was able to get an appointment quickly and Alex even got here early. My refrigerator ice maker…read morewas no longer making ice. Alex and his assistant determined what the problem was, gave me a written estimate and fixed the problem. They did a great job and for a very reasonable price.

The other day, technician # 70 ( I cannot remember his name) did a fabulous job in replacing my…read more Samsung Refridgerator filter. It felt like it was jammed in there and in two seconds he removed the old one and replaced it with a new one. He was pleasant, reliable, knowledgeable and friendly! I will never go anywhere else but Bill Smith Appliance, especially on Marco Island!

So please. Go any where else for appliances,, We spent major dollars during Covid during a…read morerenovation took forever 8 months to get double ovens. Move forward. Appliances no longer under warranty. We have now been waiting for 2 months for my oven repair. Had to pay for the diagnostic service. Not diagnosed correctly. it was wrong part And the sad part is we really cook at my house. Bill Smith is terrible. We thought them having their own service was impressive. But no. My next call will the Better Business Bureau.

The sale went very quickly and easy. Surprised about the quality and pricing of the appliances. We…read morepurchased a new upright freezer cheaper than nearby stores. Very happy with our purchase.

I needed a new fridge and was recommended to this place, very happy that I was. The selections were…read moregreat, the deals were even better, and the service was excellent. From start to finish, everything was seamless, and I couldn't be more satisfied. The feeling of being of a valued customer is just not something you find at the big box stores, I highly recommend this place for any appliance needs you have.

These guys are the best! Especially Josh…read more We recently moved and unfortunately the existing 10 year old refrigerator just died so we had to get a replacement quickly. Josh set us up with a counter depth KitchenAid refrigerator at an amazing price. Better yet, we got it 2 days later! You guys are the best!!!!

We have been a customer for approximately 6 years. We have purchased refrigerators and microwaves…read more We have always shopped there because of price and customer service. Our most recent purchase was neither. Their show room price for both a new dishwasher and stove was $400 to $500 over advertised prices at Home Depot and Lowe's for each product. They of course when challenged matched their price. Good deals ??? Concerning service they informed us that delivery of our new Maytag appliances would be 2-3 weeks. I called after 20 days and they informed me that the products where in. Why didn't they call me? Why did I have to call them? How many days did I wait when product was in their warehouse?? Not a happy camper. They are Not the Good Deals of yesterday! Buyer beware!

Do not do business with Naples Used Appliances! The owner, Jose is abusive and a liar. He's very…read morefriendly until he has your money. Once he has your money you're out of luck. He will tell you he gives a 30 day warranty but he will try everything to get out of honoring it and will charge you for delivery. I made the mistake of dealing with him more than once and it was bad each time. Forewarned is forearmed!

We received excellent service from Jose and were very happy with the fridge we bought. We would…read moredefinitely shop here again and really appreciate the great service. Thank you Jose! John and Gina

I was having trouble with information lost on my iPhone. My son took me to the Geek Squad located…read morein this Best Buy. In less than half an hour the young man completely got my information back!! The young people in the Geek Squad know what they're doing! My charge for this service was very reasonable. Excellent service. I was very impressed. I'll use them again if I have another iPhone problem.

If I could give a negative score I would. They have no staff to help in store. Ordered a fridge,…read moretold them it was in the 2nd floor. Not once, but twice they came to deliver a new fridge & TWICE they were unable To complete the task. Lazy delivery men who showed no ingenuity whatsoever. Trying to tell us it's impossible, which is hysterical considering there's a fridge there already. Same size in every fashion. They failed us twice & that's enough for me. Will be purchasing from another store.

Bought a new GEProfile dryer that was defective upon delivery. Asked for it to be returned…read moreimmediately and driver wouldn't. After 3 different service diagnosis they will not return it. Sales person, manager or owner won't call back. We returned to store and got no satisfaction. If appliance is defective upon delivery don't expect any customer service. They literally want to rebuild a dryer in my home, replacing parts until they think it will work. Totally don't trust that we will have a good outcome. GE customer service told us that it was up to the store to make good on this dryer. it was completely out of their responsibility and can't make them pick the dryer up. Who would want to pay over $900.00 for a defective item and let the store try fixes till it is right?

We renovated our place here in Naples. We bought our appliances from Mullets. The company came…read morerecommended. After a couple of years, our dryer stopped working. The technician came out and couldn't fix it and needed to take it back to the shop. This was in October 2025. We were told that the drum was rusted and that it needed new parts and that we should consider just buying a new dryer. Keep in mind we are we only use that dryer when we are in town, which is typically 5 to 6 weeks a year. We escalated our situation to talk to the manager. We also talk to a third-party, a commercial coordinator for Mullets. We got absolutely no help. Pictures and videos were needed. Mullets were dragging their feet and unresponsive. One time my husband called and asked to speak to the manager. The woman on the phone would not allow him to speak to the manager and abruptly hung up on him. Over time, we eventually got to a manager, who promised that he would do everything to make things right. Soon after, just like everyone else we were ghosted, no response to emails or phone calls. After constant emailing and phone calls we were still with no response. Out of the blue they say they are going to fix the dryer with no cost to us (probably because of our constant nagging) They reinstall the dryer. The dryer rattles and makes noise on the inside. The technician couldn't help us because he's the installer. He's not the one who fixes dryers. So now we have to wait a couple weeks for a technician to come out to fix the dryer. Here we wait...mid January still waiting for our dryer to be fixed. ATTENTION -Do not buy from Mullets. All they care about is the sale. The Customer Service is beyond horrible. They do not return phone calls or emails. They will constantly give you the runaround and block you from talking to the manager. They do not follow up and they just don't care. Using them was the worst decision. I will absolutely let our designer know (who is the one who recommended Mullets) to find someone else to work with. Such a disappointment. I will share my experience with my friends and neighbors.

Service was great!!! Wonderful company, will use again!!! I have recommended Tito to my friends for…read morewhen they have any appliance issues. It's hard to find honest reputable companies that actually care about their customers, Tito Appliance does.

Fast service. Got the part they needed to fix the ice maker in my refrigerator and installed it…read morequickly.

Response time and follow up is beyond terrible. Over 6 months since initial order and still not…read morecomplete.

I went to Ferguson with my daughter with high expectations and we ended up with a salesman named…read moreCRAIG. The selection was good. We spent 10 k , no problem all good. In the future, remember you can get most of this stuff on line for 30% cheaper. Ferguson doesn't install anyway so what's the difference. After my contractor finished we had a few extra pieces. When I tried to return, CRAIG had a little hissy fit and said it wasn't possible. Then I showed up one day when he wasn't working and another salesperson did the return. CRAIG lost his commission on a towel bar and something else Dave C

My husband and I were dining in Naples, we had a little time to kill walked into paradise grills…read morejust to browse. You were greeted by a nice gentleman named Josh. He was very professional and knowledgeable. We ended up leaving with a new hybrid grill. My husband is looking forward to using our new grill.

Walked in looking for a potential future outdoor kitchen in new home under construction. The place…read morelooks really cool. Setups for you to see exactly how your outdoor kitchen is going to look. I was just browsing. End of the season sale is going on. Sean just said look around. No pressure. I want a stainless steel grill, with a flattop and a sink. The new construction is going to be stubbed in for a sink. Know your space requirements even if you're just browsing. Then there it is grill, sink, and fridge with a good price. Yup. I bought it. The picture is from the show room of exactly how it looks. I'll update the picture after the install.