If I could give Matt's Custom Gold Carts a negative amount of stars- I would! I bought a golf cart from Matt's after hurricane Ian in November of 2022. it stopped working in November 2024, it took them a month to pick it up from me after I called multiple times. It took them until middle of March of 2025 to tell me that they can't fix it because they think it has water damage from a flood or it was submerged, IT WAS NOT. I don't know how it was when nothing else in my garage was submerged? So after five months, they threw it back into my lap and told me I have to go explain to my insurance company that it was flooded. I will never be purchasing anything from them again! read more

Kiki in sales was great!! Very knowledgeable, congenial, and patient. I would definitely recommend seeing her. Also, the sales manager was very knowledgeable. read more

Very pleased with sales and service! Would and will recommend. Pricing is good and it is a well equipped golf cart.

Called on 1/6 to check on availability and price for 4 new Trojan batteries. The woman who spoke to put me on hold and went to check if they had them and confirmed they did and gave me a price. I took my dead batteries out of my cart and brought them right down to the store. They had me take my old batteries out of my truck and told me to set them on the walkway. The woman asked a man sitting in an office visible from the store front to get the new batteries and he seemed very bothered. She told me "oh he hates it when I ask him to go get batteries on a Saturday"??? He came back out 5 minutes later seemingly even more bothered and walked away not even saying a word to me. A few minutes later the woman comes back out and says oh I'm sorry we don't have the batteries. What?? I just called to make sure you did before I took my heavy ass batteries out of my golf cart, loaded them in my truck and put them on your walkway per your request. The older man never said a word to me and went back in his office. I had to load the batteries myself back into my truck without any help. All I could say was "unreal" I called affordable carts while I was in Matt's golf carts parking lot and they told me they had the batteries and to come on down. When I got to affordable carts, they took the batteries out of my truck for me loaded the new ones in and couldn't have been more helpful. I had two guys helping me and asked if I needed anything else and were super nice. I will never go to Matt's again. I know where I'm going next time I need anything for my Golf Cart. read more

Unfortunately, cannot recommend. Bought a cart two weeks ago. Called since they had not contacted me to confirm delivery. Turns out my cart has "broken seat belts". My options from Matt's-take delivery of the cart and accept the inoperable seat belts or wait it out without a cart for a couple weeks as they wait for the parts. They have my $9000 and I have no cart. You just posted you got a delivery of 100s of new carts. Not one has a seat belt you can swap out? Nice scam you got going on there Matt... read more

With their great selection of carts and helpful staff, my family and I are so happy to have purchased a cart at Matt's Custom Carts in Naples. We couldn't be happier. Timely delivery as promised and great prices. read more

I bought a brand new cart from them abd month later it had a short and woujd not go faster then 10mph , they came and picked it up, I called them today Saturday and they already had it four days and have not even looked at yet , I called them and said I need back for next week because my kids are comming to town , I will wait and see what happens , Diane is very nice and has assured me o will get update on Monday read more

SHAME ON YOU! I'd give you zero stars if I could. I don't appreciate your predatory sales practices. This company is a con! DO NOT SHOP HERE. I was promised a $100 dollars off my purchase if I have this business 5 stars. Never happened. Our money is green too. How dare you take advantage of the hard working American!!! Never again! read more

We had a great experience purchasing our cart and delivery was quick! We dealt with Caroline and Sarah.

We love our new cart and just decorated it for a Halloween Parade! Great service from the second we walked it Thank you Sarah, for your continued update with making this happen! read more

Matt's Custom Golf Carts - Golf Cart Dealers Near Me - Naples, Florida

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Bought a new EVolution 4 Plus and love it! Fast and easy to operate. The girls at Matt's Custom Golf Carts at easy to work with and my cart was delivered within 6 days. read more

I want to thank the entire team at Matt's Custom Golf Carts for the excellent way they treated my wife and I in purchasing our brand new golf cart. We went to numerous golf cart dealers and no one explained and demonstrated there carts like they did. Even the delivery to our home was right on time and the the driver went over everything on the cart to make sure we knew all the accessories. Thanks Jason and Val Tobias read more

We just purchased a 6 seater cart from Matt's Custom Carts and I couldn't be happier with the process. They are so knowledgeable & professional. They answered all our questions and walked us through the process. We just took delivery this week and I am so excited for the adventures! If you are getting a cart - this is the place to go. read more

I Called Sarah, our salesperson and mgr.of Naples location 3 times, texted twice and no response. I also contacted their Fort Myers offie by email with no response from any contact. DO NO BUY a $10,000 product from these people. They take your money and forget about you when you have an issue. They should be punished for their customer service. Sarah is the biggest phone, read more

Quality golf carts and great customer service. Staff is very knowledgeable. Highly recommend Matt's custom golf carts. read more

We visited Matt's Custom Golf Carts Davis location to look for a gas golf cart but ended up getting a electric Forester. You can't beat the lithium battery with battery life up to 60 miles on a full charge. The service here was amazing and we were able to purchase the cart within an hour of being there! Also free delivery read more

Matt's Custom Golf Carts - Forester - Golf Cart Dealers Near Me - Naples, Florida

Tim was awesome. Very knowledgeable and fun to chat about the different carts with. We were going just to look but felt great in purchasing a cart that same day. It was great to be able to test drive some to see if we liked the feel and amenities of the carts. read more

They took the time to explain and customize our purchase we really liked the service Anthony and Tim helped us. They were knowledgeable and friendly. read more

Great staff who made the purchase easy and smooth!! Great selection of colors!! I'm no longer nervous about buying a new golf cart!!

Thank you for an amazing experience buying a cart. Caroline and the rest of the staff was friendly and knowledgeable. The pricing was reasonable. We got to test drive and will have our cart in a reasonable time frame. I would recommend Matt's Custom Carts for all your golf cart needs. read more

Purchased a golf cart from here and it is excellent! Great quality and the staff was friendly and really enjoyed working with them. Very excited to get to use the cart and would definitely recommend Matt's to anyone! read more

We truly appreciate all your help with the purchase of our first golf cart! You and your team made it easy for us to select the perfect cart. The detailed explanation of each cart type made us understand which cart would work for us. Everyone was knowledge and kind and we really enjoyed the time we spent in your shop! My husband was truly honored by you offering him the military discount! Thank you for a great experience. read more

I was looking for a fun way to drive around in Sanibel beach and found Matt's Custom Golf carts. I really wanted a brightly colored cart that wouldn't brake the bank. Went into their Naples store and spoke with a really nice and knowledgeable employee "Sarah". Unfortunately, they didn't have any available but took down my information. Matt found me the lime green Evolution I has been searching for the very next day!!!!! Just took delivery on it this past Friday and it is a looker! Thank you Matt and Sarah for a wonderful buying experience. I highly recommend you give them a call if you're looking for something special you haven't been able to find anywhere else! read more

I definitely cannot recommend Matt's because of their poor customer service. The manager, Sarah, was not at all helpful to us when we entered the store. She was preoccupied and not interested in helping us, and she was not with another customer. We did purchase a golf cart which we really like because we were there and they had street legal carts. Sarah was pretty rude to us in the store and then here follow up was even worse. We got no call with a delivery window (although she said she would call). The cart was supposed to be delivered with plates etc. ready to drive. It arrived with no plate and no phone call explaining why. There were also 2 damaged parts which we told the delivery person, he took photos, but we never heard from anyone. I had to call the store to see where the plate was- we paid extra money for this service. There were missing forms and there was a delay in the plate. No apology, no money back and then I had to go get it. No plate holder , I'm told again I can go get. I called twice to speak to the owner to voice my concerns, Sarah answered the phone and said he would call me back- nobody ever called. Evolution makes a good cart, I'd recommend it, but if you can find it elsewhere, I would. read more

I purchased a golf cart almost a month ago. The cart was in stock and I was told they had to check it and clean it. I was told it would be two weeks, that there were 28 carts in front of me. I stopped in the store about a week later and they told me there was only 8 carts in front of me left. I called two weeks later and my cart was still not ready. I was called last night at 5:00pm that they had just finished prepping my cart and told me my cart would be delivered today. I have waited most of the day and just called the store. They told me they called me back at 5:45pm to tell me my cart would not fit on the truck. This is not true, I never received a second call from this company and what makes it really frustrating is I live about 1 mile from the store. They are now telling me they will try to deliver my cart next Wednesday. I asked talk to the owner and was told he is not there, I asked how to get a refund and was told the sale is final, but in my opinion it is not a sale if I do not get the item. I will not recommend this company to anyone and will advise them to go elsewhere. read more