The flowers were left tipped over at the end of the driveway in the Florida heat and were already…read morebrown and old-looking by the time we found them. What made the experience even worse was speaking with the owner afterward -- she could not have cared less. No accountability, no concern, and no effort to make the situation right. Between the poor flower quality, careless delivery, and dismissive customer service, this was an extremely disappointing experience.

The flowers I sent turned out to be exactly as advertised on the website and the owner delivered…read morethat day and sent me a photo. Great service and I will use again.

Stopped in today and even though they were super busy for Mother's Day, they took the time to go…read moreover options and help me select the perfect gift! Such NICE and lovely people!! If I could give 10 stars I would!!

Horrible experience. If I could submit no stars I would. I paid 120 for flowers, the day of them…read morecoming and no flowers. They told me they couldn't ship it and told me my refund will come Friday. Friday came and went yet nothing. Horrible service do NOT order flowers from here.

Gail who runs Grace Lakes Florist is an ICON! Her team make the most amazing arrangements. We…read morealways get the most compliments on her work. I work in a luxury independent living facility in Naples and team is so easy to work with. They deliver and pick up the vases once you've enjoyed the florals (IYKYK if you're in the industry). 10 out of 10 would recommend.

SCAM ALERT! Called to get an arraignment for my mother and was told the price was $100. Never gave…read moreme a total with delivery and tax.. Never sent a picture of them (they said they would). I asked about paying for them and they insisted after delivery. After the flowers were delivered (most of which were wilted PICTURE ATTACHED), they tried to charge me over $500 and proceeded to threaten to go to my mothers house if I didn't agree. After finally coming to an agreement over the phone, they took my card and still charged me for more than we agreed to.. Needless to say I will be charging back the amount and possibly calling the police if this harassment continues. I don't have any idea how this place stays in business. Check photo.. Even though we were all home when delivery came by, they didn't ring doorbell or knock, so the flowers sat in the hot sun.

I received the most adorable floral puppy arrangement designed by the "Occasions of Naples" Florist…read morelocated at 28380 Old 41 Road #2, Bonita Springs, Fl. A special thanks to the florist for creating such wonderful flower arrangement ! I would highly recommend this florist! Thank you!

This florist does an amazing job. Every time my boyfriend buys me flowers they are beautiful. I…read morehave my newest bouquet on my desk at work and I'm glad I have a card because everyone wanted to know where he goes. Love love love them.

If you need flowers run to this place! I received a flower arraignment from MAGICAL for my birthday…read moreand was blown away at the BEAUTIFUL arraignment before me. It was perfection, with roses, peonies, lily's, orchids. It was so beautifully put together I couldn't decide which angle was prettiest to display and they lasted for days!! I made sure a saved the card and I ordered a floral arraignment for my daughter's birthday, and as well, she said it was the most beautiful arraignment she had ever received. The DESIGNERS MAKE IT GORGEOUS and even added more than I had requested! NEED FLOWERS? ONLY GO TO MAGICAL FLOWERS!!

Extremely disappointing experience with The Flower Spot and owner…read more At the beginning, everything seemed great. There were no red flags, and the shop was on our venue's preferred vendor list, which gave us confidence in booking her for my wedding. We met in person about 9 months in advanced, discussed floral arrangements and pricing, and provided a $2,000 deposit at her request. In the months that followed, communication started to become more and more unreliable. Multiple emails and phone calls over several months went unanswered, which became increasingly concerning as the wedding approached. Weddings are already stressful enough without having to chase a vendor for basic updates. With roughly three weeks before the wedding and no reliable communication, we were forced to secure another florist at the last minute -- an incredibly stressful and unnecessary situation so close to such an important event. About a week before the wedding, Amanda emailed stating she would "absolutely reimburse" our $2,000 deposit and asked for a mailing address. The address was provided immediately, but the reimbursement was never sent. Despite repeated follow-ups after the wedding via email, phone calls, and even an in-person visit to the shop (which appeared closed), we have received no refund and no response. Failing to return a promised deposit and leaving a couple scrambling weeks before their wedding is simply unacceptable. I don't even know if the shop is still in business but I strongly encourage people to not purchase florals from here.

We stopped in to get flowers for MIL. The owner was so sweet. Asked our budget and color preference…read moreand spent so much time carefully selecting the perfect flowers. She was amazing! She exceeded our expectations with the bouquet she put together. $30 for this stunning arrangement!!! MIL was thrilled with them! We will definitely go back!

My significant other had to pick up the flowers, they were beautiful. They should really get their…read morephones fixed.

Monica went so far above and beyond to help us. We needed to get flowers to a family member on a…read moreSunday from 1000 miles away. She made the most beautiful bouquet sent me a picture before writing the custom note and packaging for pick up. We used Uber to pick them up and deliver them. The first 2 drivers quit. Monica offered to hand deliver them to the 3 rd waiting Uber driver to make sure they got to their destination. The recipient loved her flowers and said it was the largest, freshest most beautiful arrangement she has ever seen. Forget me not flowers will be our first choice in flowers from now on!!! Thank you!!!

The cutest plant shop in Bonita Springs! The owner is super nice, helpful and very enthusiastic…read moreabout her plants. A hidden gem in the Flamingo Flea Market. If you love plants or just need a little something green to add to your home, I highly recommend stopping by this shop. Also, if you need help- don't hesitate to ask, the owner has great recommendations!

This is your creative design florist in Naples. When I need…read morea floral design that is truly cutting edge and artistic this is my go to florist. Also the orchid plants are great for gifts. Daily delivery service is so helpful. Pricey but you get what you pay for hand made designs. 5 stars for a job well done.

Absolutely the most BEAUTIFUL arrangements I have ever received and given. They are works of Art…read moreand as a business, wonderful to work with.