My second visit was just as good as the first. Westnedge auto is a small full service shop; with a…read morepolite and professional staff. Depending on the job, most work is done same day. The Work I had done was front shocks, struts, cross mounts and most recently a slack adjuster.

Needed my brakes repaired quickly, and they were able to get it done same-day, and for a fair…read moreprice. Very good communication, easy to get a hold of, and quality service.

I just bought a car from West Point Auto and I want to say it was the easiest process I have ever…read moregone through with buying a car. There was no pressure to buy just answers to questions I had. Before I bought the car there were a couple of concerns I had and they were fixed immediately. My husband had had a stroke and was not able to be a part of the process. We had been to several other used car dealerships that tried to take advantage of the fact that it was my first time buying a car on my own but Jason took his time and let me go at my own pace. We love our new car and after checking around we appreciated the very fair price . I would recommend them to everyone looking for a used car!

If I could give a negative rating if I would. West Point Auto Sales. Buyer beware. My son purchased…read morea 2017 Ford Escape for 13000 dollars with a Level 3 warranty that cost an additional 2600 dollars. 8 months later the car had to be towed to the dealership for the entire dashboard being lit up in red telling him to turn the car off immediately. It was a coolant sensor which cost $466.00 to repair with the additional extended warranty, so he paid it. A month later the check engine light came on again so he bought a code scanner and found out it was a misfire in cylinder 1 so he took it back to their service department to be fixed but the service rep listened to the engine running and told him it could be the spark plug and the coil pack. He told him it would cost a lot more for West Point to fix it and it would be cheaper to fix himself. So he did. A month later the check engine light came on again. He finally had to take it in to their service department to look at because the car would not accelerate on the highway. They told us it would be 2 weeks before they could even look at it, so he left it hoping they would look at it sooner if someone cancelled. Surprise. We had to call them after 3 weeks to find out what was wrong with the car. My son was told the head gasket was a bust and it would be too much time to repair and they couldn't get parts for 2 months. The best option was to replace it with a used engine that had 78,000 miles on it for 7100 dollars. They handed me an invoice for 10,644 dollars in order to repair the car, but said that wasn't the cost! We confronted Jason about selling stripped down warranties where important boxes on page 4 were not checked and he said that would have been a surcharge. We never even saw those boxes at the time of sale nor did we have the surcharge option. I asked the service department to produce denial paperwork for the repairs and I asked the warranty company to produce denial paperwork. I still haven't gotten it and that was more than 2 weeks ago. In a nut shell, they sold us a car they knew had these issues because there is literally a class action law suit brought against Ford for this very problem and probably used a sealant like KSeal to hide the problem for a while, sold us a stripped down DOWC (which stands for dealer owned warranty company) and then basically told us there was nothing they could do about it and pretty much they didn't care. In addition their service department guy wanted to assault my fiancé in the parking lot and then called the police on us. The Better Business Bureau has been contacted and a complaint has been filed along with a complaint to the Michigan department of the Attorney General. If you have gotten to this point, you can contact me at kapage1970@yahoo.com and I will be happy to pass along any information in regards to what I have found out about the warranties and their shady business practices.

Great place. we have used them many times. We keep coming back because of GREAT SERVICE!!! They…read morestay late until the job is done even during the holidays.

My wife and I stopped in because I was having a problem with a tire. After speaking with Rod and…read morehim looking at my car, I told him that I was suppose to have a warranty on the tires but that a large retail chain had refused to warranty a prior tire. He showed me where on the tire there was a broken belt which had caused a flat spot and a exposed belt. He told me that I should go back to the big box retailer and have them fix it. He did not charge me for the visit, I went back to the big box and this time they fixed it. I went back and had an alignment done about a month later and he did great work. This business is located in the former Merlin 200,000 Mile shop location across from McDonalds on South Westnedge Ave.

Very efficient, didn't wait long. Mechanic told me his…read morethoughts on the car. Recommend

Called since I had to get an alignment done from needing new shocks. They got me scheduled quickly…read morefor the next week since he recommended I get the new tires on first. I dropped off my vehicle and they checked the alignment all over and recommended that I get all 4 done since it was off. It was $100 for the whole vehicle or $80 for just the front which I called for. They did a great job and I got my vehicle back before the kids got out of school to get them picked up. Not everyone does alignments.

Always helpful and prompt. Anytime my Camaro needs work they go out of their way to make me feel…read morelike the number 1 customer

Friendly staff that has always got me in quick and helped me out in a pinch. They checked over my…read morecar on a moments notice and checked my oil and fluids to make sure it was safe to drive. They have looked over a car I was debating buying and advised me against it with honesty! They are accommodating and friendly. I always trust brining my car to them. Will be a customer for years to come

Amazing Company! We were stuck on an Ice Covered Private…read moreroad and were sliding off into a Tree lined Ditch. Adam from Rose's came the Rescue!! He got us out in an instant and was a LIFESAVER!! Thank You Again Adam! We will definitely call them again.

Our go-to place! They have serviced our cars and our truck, my husband's tractor, and even repaired…read morea horse trailer for us. They're friendly, honest, reasonably priced, and their customer service is outstanding! Highly recommend.

My Husband, just took Our Church Van, into be Fixed & They did, a Good Job. Quite Pricey, though,…read morelike Everything else, I guess.

I went to Phil Walters to have air put in my tires and chose this store because of their 5-star…read morerating. Ryan was incredibly helpful and immediately came out and filled all four tires to spec. Thanks so much for all your help-I highly recommend!

My family and I were out of our normal town when my check engine light began flashing. My husband…read morecalled and Duane got us right in. He kept us in the loop the whole time while being very accommodating to my family and I, and got us back on the road as quickly as he could. Can't recommend him and his shop enough. Thank you again!

Duane did great work on our minivan and civic. I will definitely go back in the future.read more