I created an account just to write this review. I recently have had some bad experiences with…read morevarious mechanics in different cities and wondered what the reviews looked like for my old mechanic in my home town. I saw there was only 1 and felt I should add my experiences. My family has been taking our cars here for almost 30 years. Extremely reliable and honest service. Fast, fair prices, straight talk and no upsells or unnecessary work. They find what's wrong, fix it, and nothing more. What else can you ask for? We have had numerous quick repairs done at no cost and some extensive diagnosis work done for very little or free. I personally have lived in various cities and been to countless mechanics with numerous cars and have not yet found a repair shop as reliable as Woodwards. When someone asks me if I know a good mechanic in my current city I say "No, but let me tell you about my mechanic in Kalamazoo"

I am also a longstanding (15+ years) of Woodwards and this shop is clearly not Woodwards. I don't…read morethink they'll last more than a year or 2. Received an estimate of $12, 000 and got the work done for less than $2,000. They are not reliable or trustworthy. This is a shop that I would never return to. There attitude is do it their way, don't ask questions and have a bundle of free cash. Never again.

Brett, Dana & team - thank you so very much for great customer service and standing behind your…read morework & warranty! I hope we don't have transmission issues again, but if we do, we will be back. All the best!!

Quality Transmission... That is a completely in-accurate name for this business. A more accurate…read morename would be Shady Transmission Business. In exchange for $5,169.72. I was promised a new transmission and quality workmanship. I got neither one. After paying them the total of $5,169.72 my transmission lasted a total of five days. And my wife and I found ourselves on the side of the road with an in-operable transmission. I have the documentation to prove that it was 100% Transmission related. And nothing else. For whatever reason I had the car towed to their shop. Now they will not answer their phone, or return my messages. This is NOT how business is done! Not legitimate business anyway! That is exactly how shady, unethical and illegal businesses operate. At the time of this writing, I have left three messages. None of which have been returned. I tried giving my business to a family owned business. And this is what I got in return. I got an inoperable transmission, shotty work, and nothing but deflection when trying to contact the business. I'm starting to wonder if they even changed the transmission at all. Or just got my old one to work for a little while so they could get the $5,169.72 from me. I am so thankful that there are laws in place, and recourse for consumers that are blatantly taken advantage of by businesses that operate like this. Don't let their demeanor fool you. This is a business that should be avoided at all cost. I would really hate to see someone else end up victimized like my wife and I have been.

Tom always answered the phone himself whenever I called, was able to get my truck in exactly when…read morehe said he would, and was honest about the price and what needed to be done. (I just moved to the Kalamazoo area a little over a year ago. I have no connection to the shop, but was referred here by another garage in town.)

Tom was terrific! My daughters vehicle (which we'd purchased for new to her only 6 weeks prior)…read morehad a transmission breakdown. We are in metro Detroit and she was at WMU. Tom was patient with us, understood her need to get her car back quickly. Unfortunately there was an issue with a part and it had to be rebuilt - he did this under the warranty and again was patient and kept in communication with us. He even kept at his shop while we were on vacation after it was done to keep it safe. I'd highly recommend Tom and Superior to anyone in the area needing transmission work.

I had mixed emotions about this place at first but I came to realize it was because the person who…read morewas there and willing to help me was from another city and just happened to be in town helping his GM. My mom's vehicle overheated and it happened a few feet from AAMCO. It was a Sunday so they weren't open but someone was there so it all seemed like devine intervention. The guy who was willing to bend over backwards to help me was named MOSES and he was from Holland. He assured me that it would be taken care of and they would be fair. He located the issue and said it just needed a hose replaced for the coolant overflow tank. Simple procedure but he left. I got the quote afterwards and they said $411 to replace the hose. Which is CRAZY. I called around and EVERY other place said they would charge around $100-$150 to replace it I just had to buy the part. Unfortunately my parents are old school and wanted to just have it done where it was as opposed to going the cheaper route. They finished the job in less than an hour and were ready for me to come pick it up. When I got there I was told that I would need to jumpstart it because the battery was no good and needed to be replaced. Only thing was there was ABSOLUTELY NOTHING wrong with the battery before it was left at this company. I was told it would need a jump every time I start it because the battery was just no good. So now the vehicle needs something else done that wasn't even an issue before they got the truck. They thought we would just have them fix that also but since I KNEW they had sabotaged the battery I took it elsewhere. They take advantage of a person when you're down and out and in need of a helping hand. They have no problem overcharging and will destroy something in your vehicle to provide more work for themselves, which shows absence of morals. Moses was AWESOME, but he doesn't work there, he is from Holland. Would not recommend this place to anyone who is looking for a FAIR deal!!

I used to get the best service at AAMCO. I've been a customer since 2019. Chuck took great care of…read moremy cars. My last 2 oil changes, since his departure, have been sub par. One time, they over filled my oil, leaked on my garage floor, so they had to redo the oil change. They made it right so I returned. Then they didn't use the gasket that comes with the filter and it leaked again. That time they also failed to close my hood properly and I had to pull over on the highway. Today I was charged $30 more for the same oil change as 3 months ago. I was told 'they used to charge too little'. Well I used to be a loyal customer but loyalty does not matter at this location.

Great service! Always provides a quote in advance of service. Sets realistic time frames and…read morethe mechanics are very knowledgeable and helpful with questions.

this is worse shop experience Ive ever experienced. the person that is supposed to handle calls,…read more ELisabeth hangs up n then hides when I call back to discuss damage done to the interior of my car. she did the same thing when boasting about what the shop can n can't do. all they did was keep the car nearly 3 days damage the interior then lied about it n doesn't the phone. the owner who I requested a call back from is Greg minnick so I'm sending him the damage photo taken by bmw upon arrival. I can't believe anyone would have this woman answering the phone at their shop maybe they wouldn't if they knew what she was doing. nightmare experience zero stats would be more accurate!

Needed my brakes repaired quickly, and they were able to get it done same-day, and for a fair…read moreprice. Very good communication, easy to get a hold of, and quality service.

I needed brakes. When I called, they said I could bring my car in and they would look at it, give…read moreme a quote before completing the work, and have it done within 2 days. Every interaction I had was so genuine and caring, the work was quick, communication was easy, and everything was completed as promised. We will definitely be back!

I am a customer for life! I went in for an oil change. my car is old, and the last place…read moreapparently stripped my oil plug. When I was told, I about cried because I knew a dealer would charge me hundreds of dollars I didn't have. But the owner said he would try and fix it. He ordered a special tool, and he got the old one out in a minute flat!!! He saved me at least 300$. He took time he didn't have to, made calls he didn't have to, and did way above the normal he was required. Such a kind man. I would recommend this business to everyone

They say a fool and his money are soon parted. Not at Muffler Man…read more I've been to this Muffler Man location a few times with two vehicles over the last half-decade or so. I need an auto shop I can trust because I'm not enough of a gear-head to answer my own questions. Twice recently I've walked in talking like any crooked mechanic's ideal chump customer: no idea what's wrong, but ready to pay to fix it. Example 1: A year ago I brought my trusty old rust-bucket of a car in for a noisy exhaust. Nobody would've blamed them for simply doing the work I asked, but they did even better. They started with an inspection of the vehicle, and found a number of issues more serious than a mere noise problem. After checking with me, they started tallying up an estimate. Their official diagnosis: they *could* do a couple thousand dollars of repairs for me, but said I'd be wiser to save that money and put it toward buying a new car. Charge: $0. Example 2: Monday I hit a whopper of a pot-hole in my aforementioned new car. It blew out my tire, and bottomed-out my vehicle enough to dent the bumper. After getting the tire fixed the car felt fine, but I brought it to Muffler Man for an inspection, just to be sure the impact didn't cause any trouble. Their official diagnosis: no problems, nothing to fix. Charge: $0. I genuinely believe the folks who operate and run this shop would rather have a reputation for honesty than to have ill-gotten money. That's better than value -- that's values. That's why Muffler Man is my mechanic.

I was in a pinch foe time to repair my hydraulic break system on ty class a motorhome. He did a…read moregreat job and got me on the rad ASAP. good price and great servi

A quality mechanic who is knowledgable and professional! A fair price for quality work.read more