Great service, Great people! Call them for all your septic and septic related needs.read more

If you want good customer service, this is the one to call. The person answering the phone and…read morescheduling was very pleasant and very knowledgeable. It was nice they took the time to look up my property when I called, so they knew the size of the septic tank and location....basically everything they needed to bid the job. Tank pumping is/was two weeks out, but since the county gives you about 3 months noticed to get it done, that wasn't an issue. Pumper arrived on time and got to work. I like to "participate" and don't get offended about what is going on (i.e. Doesn't gross me out). I asked him all sorts of questions and learned something in the process. I was really impressed about how thorough he was. Tank looked brand new inside! Definitely will use them again the next time it needs pumping.

Very responsive and able to get me in as quickly as possible. Did a great job diagnosing the…read moreproblem and quickly repaired it. Friendly, quick, and quality work. Appreciate the clear communications via text and phone calls.

Premiere is always who I call when I need maintenance work or have an urgent matter. They know what…read morethey're doing and are honest good people. I can trust them. Glad to have Premiere out here!

My first pump with Sterling! Russell came out today and gave me beyond stellar service. I know…read morenothing about my septic and because of that I don't feel secure about it. But!!!!!! Russell not only pumped my tank, I mentioned I had root issues- he said I got you. He educated me, showed me how to do a drain field test myself and answered a bunch of pending questions that I've always had. Russell is professional, kind, fast, transparent and so easy to work with. I truly feel like Sterling should be every septic owners go to. They haven't failed me once and I am a picky customer. If I'm paying, I do expect good service but Sterlings service is STELLAR! 5 stars all day long.

Can't say enough good things about these folks, particularly when it comes to customer service. Had…read morewhat I thought was a pump issue, discovered at 3:00 PM on a Friday. Initially, Sterling told me that there would be no one available until Monday morning, but offered me info on another company if I wanted to check with them instead. But then, within the hour, they figured out a way to get the last of their guys who was still out in the field over to my place for a diagnosis. Guy was here in under an hour. What's more, to make sure everything was well and truly addressed, the boss himself stopped by on his way to a birthday party to offer a little oversight, hands-on assistance, and some on-the-job staff training. Sterling ended up pumping my tanks, which was fine, but there was no charge for the extra service call, which was even better, and everything was resolved by 6:00 PM. These folks could have easily said, sorry, can't do anything until Monday, and I would have understood. Instead, they went the extra mile for a good customer - and now they've ensured that they'll keep that customer for many years to come. That's the way to do business and I thought you Yelpers would want to know.

I had them out to do my septic pumping and they were very professional Dave and his son knew a lot…read moreand it was pretty cheap compared to other septic companies I got quotes from definitely will use again for my future service needs

We had a very disappointing experience with this business…read more We were charged $400 even though no services were performed, and we were not provided with an itemized invoice, receipt, or any documentation explaining what the charge was for. Being required to pay without proof of services feels unfair and concerning. The person who conducted the inspection was also very rude and unprofessional. We drove two hours for this appointment and arrived 30 minutes late. However, during our first appointment, we arrived early and waited over an hour when they were delayed -- and we did not complain. Unfortunately, we were not given the same courtesy or understanding. The way we were treated felt disrespectful and, honestly, harassing. Overall, this experience left us feeling taken advantage of and very disappointed. I would strongly recommend asking for clear documentation and itemized pricing upfront before agreeing to anything with this company.

I was having drainage problems all the sudden. Went to their website late last night to schedule a…read morevisit. I get a call early the next day to have a visit scheduled the same day! Sean and Al came by to check things out. They found a blockage in the inlet and they took care of the issue in maybe 20-30 minutes. They were great! The estimated price for the visit was already talked about with me from the dispatcher and the end cost for the visit wasn't too far off. Hopefully no more septic system issues come again for a long time but when it does I'm calling Hemley's!

I contacted hemleys during October 27th for a full septic tank that appeared to be failing. On Oct…read more27th they came out replaced a burned out pump and stated there was drawdown issues on our lateral lines. The 29th they came out again to try and diagnose/fix the issue. Eventually while we were at work they left, I got no phone call or communication and the massive hole in our yard filled back in destroying the landscape. I eventually reached someone by phone requesting an update, thinking our septic was resolved. One of the tehcs told us our DRAINFIELD has failed and they tried a temporary fix, but until it can be rectified pooling will occur in the yard if too much water used in the home. I was told on the phone by the tech that unfortunately this could be close to a 30k fix and it was left at that, with no guidance on what to do or where to go. I paid my bills right away to hemleys that week for the work they did complete. This process ended up taking Nov until February to rectify due to the misdiagnosis from hemleys. I had to pay $5000 to a drainfield designer pay numerous fees to the County for inspection which all took time. Meanwhile we had pooling in our yard and could not fully use our water and appliances in a house hold of 4. A massive 8ft by 8ft deep hole was in the center of our backyard all this time from testing by designer and county. Eventually, I found a very reputable septic company to complete the design work from the designer. Within hrs of the septic company starting the job and doing some basic diligence they discovered 2 of the 4 lines had valves closed/broken and that was all that needed to be replaced. Fortunately, this company was honest and came forward with the information. However, hemleys cost my family nearly 8k in unnecessary work hiring a designer, other fees all due to this misdiagnosed failing drain field. On April 22, 2026 I respectfully asked for a manager or owner of Hemleys to discuss this issue. I was told to provide the documents from the last company and they reviewed county records. I supplied this within minutes. I then never received a single phone call or update as I called daily until 4/30/26. I was consistently told the owner and or manager are not available on several days. And then the manager after 2 days of that stated the owner has not reviewed this yet. This was an extreme inconvenience to our household and costly due to the negligence that made for several months of an inoperable septic tank when this issue could have been resolved in a few hours like our newly hired company completed. At this time we have been blown off by this company we had used and recommended for years. Based on the data and information we have we will continue escalating this in the necessary manner legally as we have the emails sent to our designer from Hemleys supporting them diagnosing failing drain field, that in fact was no where near failing.

We're on a well and needed to install a water right sanitizer to address iron and manganese and…read morehigh turbidity that was staining our appliances and a bit unpleasant to taste. JP&P installed our system in August and it's been working wonderfully and they continue to be a helpful service provider. Dante and his assistant did a great job tailoring the system to our needs. On the day they were punctual, communicative, knowledgeable, pleasant and answered all my new home/ well owner question without making me feel like a nuisance. Their office staff is always lovely to interact with and they always respond promptly. Their prices were reasonable. They had to service the unit over the winter because a chunk of salt got stuck in the junction (rare but it happens) and they came out and fixed it right away! Highly recommend them for their excellent install on such a crucial part of our home! I feel happier knowing I have someone to trust whenever we need service on our water appliances.

They charged me a trip fee but never gave me an estimate and my money back. What more do I have to…read moresay.

Nothing but high praise for these professionals. They were on time, skilled and friendly. The best!…read moreAnd, they're Tumwater local. Thank you.

The folks at Sound Septic were recommended to me, fit me into their schedule, and showed up on time…read moreand took care of what we needed done--all with NO upsell. I even got some helpful tips to save me some time, money, and frustration in the future. I highly recommend them, and will be calling them again.

Simply the best. Of note:…read more - communicative: Jared and Christina responded to my Yelp request the same day. Clearly communicated a date and time to come for an cost estimate, informed me well before their arrival at the site, sent a time estimate, and text me photos of the finished state. - transparent: they provided a written, itemized cost before beginning the work, and a written itemized bill. The job cost was $100 less than anticipated in the estimate. - helpful: they showed up on short notice, did a fantastic job, even offered to spread the beauty bark that I thought I'd have to take care of after. I can't recommend them enough. They really saved my weekend (and our security deposit!)

We had a great experience with the NW General Management team. They listen to your needs and…read morefeedback, brainstorm with you, and were compassionate throughout our project. They worked late when needed, and their prices were incredibly fair. We would work with them again, they can really move dirt!

Really happy with the service. Got the county-required inspection. It was efficient and Jim was…read moreknowledgeable and happy to answer questions. Also helped us figure out a few extra lids we needed to uncover and didn't charge us for the bit of extra work. I also researched prices before making my appointment and this was a great price too. Hopefully we don't ever need to get in touch due to issues but we do need to get an inspection every year due to being near water and won't be hesitating to use them again!

Did a great job pumping my septic. There was a finding of concern with the outtake baffle of my…read moreseptic tank, and the owner ( with many years of septic experience) made a special trip out to look at the issue and reassured me no intervention was needed. Will use Jim's Septic the next time I need septic pumping.

Two incredible plumbers Steve S. and Danny S tackled my job. They performed a very complex job…read moreinvolving my 85 year old "Cast Iron Stack". My LEAD PIPE from the STACK to the toilet developed holes from age and leaked. Danny with 47 years experience new how to proceed. He knew how to remove LEAD PIPING from the Joint at and inside the STACK, and then rebuilt the pipe in black 4" PVC up to my NEW toilet FLANGE. CARE : They gave me the better silicone rubber insert into existing STACK joint (thank you) and also gave me the upgraded stainless toilet FLANGE (thank you). I needed this job done delicately and with experience so while digging out the old broken Lead pipe, that my existing STACK would not get damaged or cracked... yikes. But alas, Danny and Steve pulled it off perfectly. This job was not cheap but i was paying for much more than standard plumbing on the job. They get an 11 on a 10-star scale. Bill Brower Tacoma Wa. P.S. I should add that Steve S. Is my regular plumber, he has done 4 jobs for me. Each time He listens to how i want to proceed and brainstorms with me on what to do. It is my belief that when you find a really good plumber, you hang on to him.

Sad to say I'm changing my review of this company to one star. They "fixed" a sink, and now that…read morerepair has flooded my entire kitchen, dining room, and entryway. I called immediately and was assured someone would come out. I received multiple confirmations -- texts, phone calls, emails -- all saying help was on the way. After waiting all day, I finally reached out again... only to be told they wanted to reschedule. Apparently a flooded house due to their own faulty work isn't considered an emergency. I pay extra every month to be a VIP customer, yet here we sit with no kitchen access right before the holidays, all because of Olympic Plumbing Technology -- and now I can't even get anyone to take my call. Deeply disappointed and beyond frustrated.