I am beyond disappointed in the lack of professionalism, lack in quality of work, and lack of respect toward me from the owner of Fullerton Electric (Don Holley) when I attempted to have what was damaged by one of their electricians. I had work done in May 2016. The work was shoddy, to say the least. The electrician left pry marks in my wall where he did his terrible work to install new outlets. I have literal holes in the wall because he was too forceful in putting the outlets into the pre existing junction box. Then, he installed 2 faulty GFCI outlets that never worked. The electrician was also on the phone the entire time with his wife, standing around, on my dime! Additionally, he rounded up a half hour of work to 2 hours, then told me he had to come back another day because he had to take his kid to jujitsu practice. Each time he arrived, it was late in the afternoon because they were too busy to book me at a reasonable time. Mind you, I was a paying customer who was trying to get the work done on my newly purchased home prior to my move in.
Fullerton Electric charged me an exorbitant amount for the labor and parts. It was outrageous considering the time wasted by the electrician Pete while he was supposed to be doing repairs. It was also outrageous considering I was provided with shoddy, cheap parts that they marked up over 200%.
Since May, I have asked for the company to remedy the holes punched into my walls, the fact that 4 GFCI outlets are not properly installed, and that I was charged for 4 regular outlets that were never replaced. Every time they scheduled an appointment for repairs with me, they had to reschedule. 3 months of them putting things off.
This company is poorly run and they allow their electricians to take advantage of residential customers and over charge them for labor and parts.
To make matters even worse, Don Holley cancelled on me again for the 7th consecutive time yesterday. The owner came to my house with an excuse, and than asked to see what needed to be repaired again. Mind you, I had just gotten out of the shower and he arrived unannounced. So, I showed him again for the 3rd time what needed to be repaired. I showed him the GFCI outlets that were mounted outside of the junction box and had a huge gap, along with the wall damage caused by the electrician. I also showed him the outlets that were never replaced but I was charged for. I also showed him the sun bleached box of a GFCI outlet that was left in my window sill instead of being replaced (I have had the curtains drawn because of the summer sun and didn't realize the outlet was on the high window sill instead of being installed). I also told him that one of the outlets still does not work.
Now, I got a phone call this morning from Don Holley after he stated he would send his "best electrician" over to fix the mistakes yesterday. He left a long babbling message that ended with him stating that "he would no longer do business with me".
Are you kidding me?!!!?!!!?!! I have been beyond patient. I am the one that was taken advantage of here!!!!
PLEASE: Take my advice and go elsewhere with your business. That is what I have been telling all of my friends in the local area to do, and what I will continue to do. Fullerton Electric is not reliable, honest, nor are they dependable. I was flat out taken advantage of.
UPDATE: a chandelier and 3 GFI outlets that this company installed now do not work. I had to hire another company to fix the mistakes. It cost me $500.
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