I called and ordered three speaker horns from them two days ago. Everyone I spoke to was friendly and the sales rep even gave me a better price than I'd seen elsewhere. I received all three today (two days later), even though I had called in the afternoon. I see quite a few negative reviews for this company, but I had the exact opposite experience. read more

I have been buying from this company for many years. We had a rocky start with a so-so salesperson but then worked with a star, Clay. We sent him POs and he processed right away. He was often on top of things and when we needed shipping information or needed something quicker, he would always provide a solution. They have a good amount of stock and good pricing for business customers through their business division. read more

I ordered a couple power supplies that were backordered. I had to wait for a while for them. When I got them they were well packed and a full color catalog was included. I will be ordering from them again in the future. Good job. read more

I've purchased through full compass for over 10 years. Martin Vire is my sales associate who I've gotten to know over this period. We've gotten to a point where I can just email him an order and I know that he will follow through and make sure it gets to my customer. Martin is a huge asset to full compass and I am so glad that he is my go-to sales associate. Very good guy! Thank you. Rich Basinger read more

I had a great experience with this company. They had everything I needed and the one item they didn't have in stock was sourced, purchased separately and they waived the separate shipping fee! Order was fulfilled the same day and I got shipping confirmation first thing in the morning. James was very helpful!! Highly recommended I have read the other reviews and complaints and that was not my experience thus far. I will stand behind my review unless I have reasons in the future to edit. read more

So, Way back in April, Order Date: April 14th 2020 ------------------------------------------------------------------------ Quantity Price Description ------------------------------------------------------------------------ 1 $79.36 Logitech C920S HD Pro Webcam (Item usually ships in 16-20 business days.) This order was a high priority due to this ongoing COVID-19 pandemic. Our office must follow our Directors protocols put in place to protect our employees, and our clients. One directive is to stop all person to person contact and use web cams to conduct Microsoft teams' meetings with our clients as well as vendors. As you can see, I placed an order for a web cam on April 14th 2020. The only reason I chose Full Compass from the list of many competitors was because at the time of my order, these Logitech C920s HD Pro Webcams showed on their website to be in stock and ready to ship! Also stating that these Items usually ships in 16-20 business days. Wow, it seemed too good to be true. Forked over the $79.36 plus the $6.15 in Tax. I should be good to go, right? Well, after sending my first email on May 14, requesting an ETA, I received a response from Andy on May 18th that said, " It looks like there is a shipment that is due to come in this week, so we should be able to ship out by the end of the week! ". Well, that week went by and no product. I felt I should give this company a call, which I did on May 26th, and asked what was up with my order, has it shipped? The answer I received was that it has not shipped as of yet, but a shipment was set to come in this week and that my product would be sent right out. No product! So here comes more anxiety mixed with frustration. I sent another email, again, requesting an ETA for my purchase. On June 4th, I received this reply. "Hello, from what I can see it looks like it is going to be coming in on 6/5. These dates can change however since webcams are a very very popular item at the moment." "Take Care, Andrew Nevens, Customer Service Representative." Wow, really? I'm seeing a pattern here. People are dying left and right from interaction with each other. So much anxiety, frustration and now anger. It's now June 27th, 53 business days later, I still don't have my order for my department, and everyone in the office is wondering, which one of us will be the next victim? Thanks, Full Compass. you should change your name to, Empty Compass. You have strung this Order on and on and on, way beyond the reasonable patients of this customer! I will not buy from this Company ever again, nor will I recommend it to anyone. P.S. Office Depot has this same product in stock for much less, it has already shipped, and will arrive to my destination on July 7th 2020. Now that's customer service. read more

Full Compass Systems - Full Compass is Quite a disappointment - Electronics Near Me - Madison, Wisconsin

Took my money and did not ship part. I ordered a JBL connector on 2/10/22, received confirmation (in writing) that my order would ship in 8-10 days and had my credit card charged the full amount including shipping. After no further word on shipment, I followed up today by phone. James told me the part would not be available for 10 more months. That's a breach of contract. They committed to performing, took my money and didn't perform. I asked to speak with a supervisor and was transferred to Jose in Parts who actually laughed at me when I asked to speak with a manager. This is beyond bad customer service or bad business. Go elsewhere and save yourself time, money and being insulted. just got a call back from Greg.... Not helpful. Actually acted like I should be happy they are refunding my credit card in one to two days for an item they never shipped. Stay far far away. Can I recommend Sweetwater as a better option for these types of purchases? They are responsive, helpful and don't charge you before shipping. read more

I submitted an online order for a professional audio component (18 inch Woofer) that needed replacing for my QSC K181. Not only were their prices reasonable to outstanding, they shipped very quickly. Admittedly, I was nervous about the business because I saw so many mixed reviews so I therefore followed up with a phone call to see if my order was rec'd and when it would ship. Some very friendly people answered my question and made good on their word. It shipped the next day and I rec'd my order within a week of purchase. I had a good experience and if anyone that hasn't ordered from them before, I'm here to attest that they are legit. read more

We placed an order online with this company. I guess because we created a business account online we received a courtesy email from their National Sales Representative, Josh Youngblood. It was a super nice email, stating "I thought I'd offer myself up as a direct contact for whatever you may need relating to what we carry. I would be more than happy to make sure to help you get what you need, when you need it, at the best possible price." Super cool, right? A direct line to someone alleging to want to help. Anywho, it turns out that they were going to ship via UPS, which means we are not receiving our package...period. So, I reply and say, "If you ship UPS, we will not receive our package." Well, the super courteous email we received from Josh was just plain lip service. If you want your package, now you will have to pay to get it to you and make your own arrangements. No Josh, we don't. If you can't be bothered to use another carrier so we can get what we paid for, we don't need to do anything with your company. Don't offer unsolicited help to your customers unless you mean it, Josh. All of our other suppliers, including Amazon, have gladly complied with a simple request. Thank you for showing how important your customers are. God bless. read more

I rarely post a review, unless service is exceedingly good, or exceedingly bad. I wish I had read the reviews before dealing with this company. Luckily, I did not order anything, and will not. I can't tell you how bad my experience was - it would take too much time. At one point I think I did hear the music from Twilight Zone. I will try to hit some highlights. Again, the only reason I am writing anything at all now is in hopes it will save someone else the time and hassle of dealing with this company. I spoke with two salespeople. They both acted like I was an idiot - thinly veiled condescension. They should take basic sales classes again - if they ever did. They need reminded that the customer doesn't know what the customer doesn't know (true of everyone), and it's their job to help the customer try and figure out how to meet their need, which I endlessly explained. I talked with the first salesperson for 45 minutes, and nearly every question I asked I could barely get a straight answer. I never really did end the conversation feeling like I got the information I needed. The second saleperson kept asking how he could help me, as I was asking did he want the confirmation number or something like that, seeing how I had the quote right in front of me. Went round and round with that. Then he just transferred me to the guy I asked for in the first place. So much for helping me. I was actually hoping this new guy would be a better experience than the first guy. Yeah, no. Must run in the company. On the whole: rude, unprofessional, lacking in basic customer skills. Lost over $3k in business from me, as I was shopping for my school. As I said, I wish I had read the reviews first. I guess I'm naive - I wouldn't have thought there were companies this bad. Don't know how they've stayed in business this long. Rant over. read more

Wish I'd never seen this website. Don't order anything from them. Just find another place to waste a hundo. Take your money and then really offer no help when things are not working. When you ask for a refund they hide behind their strict policy. Just useless and unfriendly. Benton, CA read more

I found the item listed below online that stated the shipping cost at $4.95 However at checkout it is $8.95 shipping. I did chat with an employee online and he seemed to be very surprised that there was a difference and he would pass it along to the web crew. I then told him i had screen shots of the ad and cart price he then offered his email to forward them to him. I did forward the screen shots and he ended the chat with no offer or solution. However i checked on other posted items from their site and i wasn't surprised to find this wasn't the only item from their site posted with lower item price than their competitors and low shipping rates, However they more than double their advertised shipping rates at the final checkout. Beware for the Full Compass Systems click bait ads.. read more

Full Compass Systems - Ad shipping cost $4.95 attempted to charge $8.95 at online check out. - Electronics Near Me - Madison, Wisconsin

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A public complaint regarding your poor service--is not me "...bringing it to (y)our attention... ." I did that when I called your customer-service department THREE times--and received non-commital run-around. Trying to co-opt a negative review about non-existant customer service is not cool! I didn't make this post for you. Rather, I made it as a public service--so that honest people don't make the mistake of doing business with you. read more

I bought a Behringer CMD Studio 4A from them and was happy. So I decided to try them again. I googled what I wanted, Harmor virtual synth, and Full Compass appeared with other vendors. I sent the money expecting an immediate email, since it is delivered by email, but it looks like I have to wait until Monday. Bad move Full Compass. I could have used a different vendor and be sculpting sounds instead of writing this negative review. But I chose Full Compass...for the last time. Good luck with your business. I'm shopping B&H or Sweetwater from now on. read more

Full Compass Systems - Electronics Near Me - Madison, Wisconsin

DO NOT ORDER FROM THIS COMPANY. I ordered a Canon Lens from this company for Black Friday 2020 because I saw that they had a good price for the lens and as soon as I ordered the lens money was immediately taken out from my credit card even before the item was shipped. I saw bad reviews from other people but decided to give the company a chance. Wednesday of the following week after Black Friday and Cyber Monday had passed they sent me an email letting me know that they made a mistake with the price so they were returning me the money. It took this company 5 days to send me an email and returned my money. Since it's Wednesday of the following week and all the sales are gone I ended up with no lens because I trusted this company. DO NOT MAKE THE SAME MISTAKE I DID. read more

Sale tax was applied to shipping charges as well as the product cost. That is illegal. Sales tax is applied only to products, not to services. Shipping is a service. I suppose the $0.13 that I actually owed to the State of Georgia for sales tax would be collected by Georgia. What the seller did with the other $0.64 is anybody's guess. read more

I ordered from Full Compass Systems in mid-May 2020, and the item was still back-ordered a month later. The issue is that Full Compass charged my card when I ordered, not when they shipped. Every other merchant out there charges when the item ships, not when ordered. It's not Full Compass Systems fault that I ordered a back-ordered item and I would have been willing to wait. However, because they charged my credit card when I ordered I would eventually lose my credit card chargeback protections and then I'd have no easy recourse in the event that Full Compass never shipped or the item arrived broken. Full Compass was responsive to my inquiry, but in the end they said they have to charge when the order is placed. For that reason alone I would suggest not purchasing from Full Compass unless they ship within a reasonable time after you place the order. Full Compass: It's not cool to take interest-free loans from your customers. You need to change your process so that you only charge customers once, or right before, you ship the item ordered. read more

I had great personal service from this company. I live in a different state they had the Sony A7 camera in stock and I needed it next day. I order the camera at 11am online and they had it on the Fedex truck at 2pm. It was delivered to my office at 9:30am the next day. A+ Full Compass Systems. read more

I bought an expensive item from them 3 years ago. It was a good experiences. They let me take home two expensive demos to test in my house before deciding, that's awesome. Recent inquiries have left me wondering if those employees all left and they rehired new, inexperienced, less compensated people. I might return, I might not...just not happy with their decline Well, one more visit sealed their fate. No one could be bothered to help me, much less make eye contact or even say hello. I walked around for 20 minutes with out one person asking if I had any questions or needed help. Avoid this place at all costs. 3 years ago, they were great...after today, I'll never return. You lost a customer read more

I relied on this company for many years. I always received the best prices anywhere. Now, it's too often a lackadaisical response out of the sales staff and prices no better (sometimes worse) than anywhere else. Just recently, I was promised a price quotation and I've yet to receive it. Additionally, I have noticed greater employee turnover over the last few years. With the hordes of competitors out there, you'd think Full Compass Systems would adopt a strategy of sharpening their pencils and making an extra effort in an attempt to step up their game. Not so. From what I've encountered, their only eager achievement is to throw in the towel. read more

I a little surprised seeing some of the negative ratings. I've used them 3 times and it's been stellar every time. Particularly my last order where I had placed an order on a holiday weekend. I forgot to add an item and sent an email asking to add the small item to the order. I got an email beck on the Monday saying it has been added and the order arrived in perfect shape. I'll keep using them, as the prices are fair and they've had some out of the norm stuff, like a slide pot for my bass amp. The customer service, so far, is fine. read more

If you like being tricked into buying things that don't work, awful service, unable to get a refund, and just an all around bad experience, then this...this is for you ;) Otherwise stick to the norm, and use a trustworthy company that'll take care of the little customers they have. Can't believe this is a real company. read more

Recently rented speakers and microphones for an event and was very pleased with the service and quality. I emailed Full Compass, described my needs, and received a prompt response with a quote (within a couple hours). Easy pick up during regular business hours. I was showed how to use the equipment and it was loaded into my car. Equipment was easy to set up during our event and the sound quality was great! Quick and simple return. Will definitely use them again! read more

I ordered a hard-to-find microphone stand case from Full Compass and did this over the phone right after I had specific questions. The sales associate was very helpful and also communicated with me very clearly when the case was being shipped out and when I would expect it in the mail. I'm very please with my experience and plan on purchasing with them again in the future. read more

Great service from these guys during COVID times. I ordered a part for my Yamaha amp and there was problem with USPS delivery. They refunded me the amount right away. They were reachable by phone/email during the stay-in-place orders. After USPS finally delivered it, they let me keep the part at no cost! Great service, thanks Full Compass! read more

GREAT CUSTOMER SERVICE!!! I purchased an item for our church and was charged tax. I contacted their support team, sent them our tax exempt form and they very promptly updated our new account with the tax exempt status, refunded the tax, and took great care of us. I am very impressed with the support they offered. Very highly recommend!!! read more

Worst experience I have ever had with an online order. No updates, terrible communication and lied to repeatedly about shipping. Im still waiting on an order I was told was shipped last week yet the tracking number given says its awaiting shipment. Customer service blaming USPS. USPS says that a shipping label was created but they are awaiting package from shipper. All this after I was told it shipped to my house last week direct from manufacturer when in fact it was shipped to Fullcompass who is now clueless as to what prompt service is. I will never order anything from this circus again! The kicker is I got an email a few minutes ago thanking me for my order.... read more

I recently placed an order online for a microphone that was on sale from Full Compass Systems on Amazon. The listing stated that there were 8 mics available. Eventually, all 8 mics were sold at the sale price. But the next business day, I received notice that the mic was no longer available and out of stock. I checked the Full Compass System website and the exact microphone was still listed in stock for their regular, higher, price. I didn't loose any money as they refunded my credit card, but what gives? Judging by the postings on YELP and other places, Full Compass is either disorganized or unethical. Your choice. read more

I don't know what's happened to this place. Seems like as their facilities have grown their service shrunk and there are a lot of negative reviews. I've shopped them since they were pretty much a "ma-and-pa" (literally) one-room operation on East Washington Avenue. Great place for AV parts, etc. They grew and opened an awesome place on the west side. Now they have an industrial-park type building in an out-of-the-way place that's being developed. Went in there and it looked more like a Guitar Center. Waited a bit to get waited on. They have a lot of inventory that's not on display and frankly many people might not know they have. If you need it and they have it and you can walk out with it I would have no problem doing business here but, wow, it would be nice if they would return to their roots. read more

Not sure what has happened here, except to say that the customer service that used to be EXCELLENT has slipped to MARGINAL. The web site is WORTHLESS. I have been a satisfied customer since 1981, but have noticed a HUGE absence of customer service since about 2014. I have switched reps more times than I can count. They either quite or on constant vacation, so it makes consistency difficult. The owner used to be approachable and VERY helpful, but not since they moved to the new facility. I used to never shop around for tech gear, I just automatically ordered from FULL Compass. Not any more. It's a competitive marketplace these days and what made the difference was the customer service. That's practically non-existent now. If there's no customer service, I might as well order least expensive. read more

I've been in twice now to pick up components for my stereo system and both visits have been very pleasant. First time in I was immediately directed to the cables I needed and the interaction quickly escalated to a friendly chat session with the employee that lasted for a half hour. Very cool and knowledgeable guy. The second visit had me pick up an online order. I was in and out with ease. The item ended up being incompatible with my equipment and, when I brought it in, the associate went out of his way to try to figure out why I had the incompatibility, including taking the item into their tech shop to test it and some online research. When we decided the problem was probably somewhere in my equipment he gladly took the item in as a return. Besides the service I'm also impressed with their prices, which are equal to or better than most of the competition. read more

Awful service. Long shipping time and after I got the product I waiting a month to finally put it to use and it didn't work (Audio Interface issue). I email them back and they were no help whatsoever. Told me I have to take it up with the manufacturer and wouldn't let me return it. I'd strongly recommend another source when purchasing your products. read more

Can I rate you Zero? I paid for expedited shipping and all your staff could do was say "we special ordered it". Too fucking bad. You failed. Where is my package?? I potentially lost a client. Your associates are the worst. Henry V Events is putting you on the so not call list. Thanks for nothing! read more

Order hard to find replacement hand grips for Electro Voice N/D 257a a Mics. They showed up 3 days later. Surprised to see bad reviews AFTER ordering. I was nervous but worked out great happy! read more

My company called ahead to order some gaff tape and we were told it would be ready for us at the pickup counter. We rolled up and the first counter of guys didn't have any idea what we were talking about, but pointed us towards another counter. When we got in there, the guy at the counter also seemed confused and spent a good 10 minutes trying to find our order (nothing had been pulled). Once he found it, he told us to grab the tape ourselves off the shelf and bring it up from to purchase. It's unfortunate that this is the only place to get gaff tape in the city because their customer service is not great. read more

This used to be a much better place. I've been a customer since it was literally located in one room on the east side of Madison. This week I needed a special cable that was in stock (a lot of stuff on their site isn't in stock but a lot is as well) and they say that if you order by 2:30 p.m. it will ship the same day. That's been my experience with them but not this time. Instead of arriving today it has yet to be shipped and you can't use what you don't have. Because of the failure to be a reliable source I cannot recommend as highly as I have in the past. They also have limited hours, including no Saturdays. Do they think we have no needs on the weekends? Full Compass is only as good as the service it provides and instead of improving as it has grown it has gotten worse. (P.S.: Don't know why it says I'm in San Francisco but I am in the Milwaukee area.) read more

All reviews i see to the right are CORRECT except the one by Liz B. who probably works there - ordered a $2 part back in November YES NOVEMBER 2016 and was told it would be weeks before it shipped I said fine but weeks turned into months with NEVER an email telling me any updates. I had to PATIENTLY email follow ups and eventually was getting no reply so i asked for a refund and was told it would take a few days.....................now i am 105 years old and don't remember what I ordered. read more

I've bought two acoustic guitars from this store this year. One of them had a burr on the tuning machine which kept busting the string. I brought it in, and they fixed it for free within 24 hours. The employees have always been super-friendly, and not in a creepy, I-smell-commission-in-the-water way, either. The store's atmosphere is unique and fascinating; I couldn't begin to describe it. Go there yourself: It's the Area 51 for musicians. I've already posted one great review of this business, and it was deleted. read more

Worst company ever!!!! They refuse to give any quotes on standard repairs, ie: antenna on a body pack transmitter. Their people are rude and condescending, hands down the worst treatment I have ever gotten from any company in my 40+ years in this business. I will never, EVER do a dime of business with them. I would select no stars if that was an option. read more

With COVID19 circumstances what they are, our church needed video editing software ASAP. Did our research, found Full Compass as authorized reseller. Contacted via chat before placing the order to be certain product and registration key would be available, as advertised (downloadable), and was assured of hour turnaround, 12 hours tops. That was four and half days ago. Full Compass says they're waiting for download key, the manufacturer says Full Compass won't return their call and has no order from them. EXtremely disappointed. We consider ourselves an "essential service" and didn't receive the service we were led to believe we'd get. read more